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Master Services and Purchasing Agreement <br /> <br /> Title: Master Services and Purchasing Agreement between Axon and Agency <br /> Department: Legal <br /> Version: 12.0 <br /> Release Date: 12/18/2020 Page 13 of 49 <br /> <br />System set up and configuration (Remote Support) <br />x Instructor-led setup of Axon View on smartphones (if applicable) <br />x Configure categories & custom roles based on Agency need <br />x Troubleshoot IT issues with Axon Evidence and Axon Dock (“Dock”) access <br />Dock configuration <br />x Work with Agency to decide the ideal location of Dock setup and set configurations on Dock <br />x Authenticate Dock with Axon Evidence using “Administrator” credentials from Agency <br />x Does not include physical mounting of docks <br />Axon instructor training (Train the Trainer) <br />Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence <br />training needs after Axon’s has fulfilled its contracted on-site obligations <br />End user go-live training and support sessions <br />x Assistance with device set up and configuration <br />x Training on device use, Axon Evidence, and Evidence Sync <br />Implementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />policies, and categories & roles guide <br /> <br />4 Body-Worn Camera Virtual 1-Day Service (BWC Virtual). BWC Virtual includes all items in the <br />BWC Starter Service Package, except one day of on-site services. <br /> <br />5 CEW Services Packages. CEW Services Packages are detailed below: <br /> <br />System set up and configuration <br />x Configure Axon Evidence categories & custom roles based on Agency need. <br />x Troubleshoot IT issues with Axon Evidence. <br />x Register users and assign roles in Axon Evidence. <br />x For the CEW Full Service Package: On-site assistance included <br />x For the CEW Starter Package: Virtual assistance included <br />Dedicated Project Manager <br />Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). <br />Ideally, Project Manager will be assigned to Agency 4–6 weeks before rollout <br />Best practice implementation planning session to include: <br />x Provide considerations for the establishment of CEW policy and system operations best <br />practices based on Axon’s observations with other agencies <br />x Discuss the importance of entering metadata and best practices for digital data management <br />x Provide referrals to other agencies using TASER CEWs and Axon Evidence <br />x For the CEW Full Service Package: On-site assistance included <br />x For the CEW Starter Package: Virtual assistance included <br />System Admin and troubleshooting training sessions <br />On-site sessions providing a step-by-step explanation and assistance for Agency’s configuration of <br />security, roles & permissions, categories & retention, and other specific settings for Axon Evidence <br />Axon Evidence Instructor training <br />x Provide training on the Axon Evidence to educate instructors who can support Agency’s <br />subsequent Axon Evidence training needs. <br />x For the CEW Full Service Package: Training for up to 3 individuals at Agency <br />x For the CEW Starter Package: Training for up to 1 individual at Agency <br />          <br />