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Master Services and Purchasing Agreement <br /> <br /> Title: Master Services and Purchasing Agreement between Axon and Agency <br /> Department: Legal <br /> Version: 12.0 <br /> Release Date: 12/18/2020 Page 12 of 49 <br />Professional Services Appendix <br /> <br />1 Utilization of Services. Agency must use professional services as outlined in the Quote and this <br />Appendix within 6 months of the Effective Date. <br /> <br />2 Body-Worn Camera Full Service (BWC Full Service). BWC Full Service includes advance <br />remote project planning and configuration support and up to 4 consecutive days of on-site service <br />and a professional services manager to work with Agency to assess Agency’s deployment and <br />determine which on-site services are appropriate. If Agency requires more than 4 consecutive on- <br />site days, Agency must purchase additional days. BWC Full Service options include: <br />System set up and configuration <br />x Instructor-led setup of Axon View on smartphones (if applicable) <br />x Configure categories and custom roles based on Agency need <br />x Register cameras to Agency domain <br />x Troubleshoot IT issues with Axon Evidence and Axon Dock (“Dock”) access <br />x One on-site session included <br />Dock configuration <br />x Work with Agency to decide the ideal location of Docks and set configurations on Dock <br />x Authenticate Dock with Axon Evidence using admin credentials from Agency <br />x On-site assistance, not to include physical mounting of docks <br />Best practice implementation planning session <br />x Provide considerations for the establishment of video policy and system operations best <br />practices based on Axon’s observations with other agencies <br />x Discuss the importance of entering metadata in the field for organization purposes and other <br />best practice for digital data management <br />x Provide referrals of other agencies using the Axon camera devices and Axon Evidence <br />x Recommend rollout plan based on review of shift schedules <br />System Admin and troubleshooting training sessions <br />Step-by-step explanation and assistance for Agency’s configuration of security, roles & permissions, <br />categories & retention, and other specific settings for Axon Evidence <br />Axon instructor training (Train the Trainer) <br />Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence <br />training needs after Axon has fulfilled its contractual on-site obligations <br />Evidence sharing training <br />Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local <br />prosecuting agencies <br />End user go-live training and support sessions <br />x Assistance with device set up and configuration <br />x Training on device use, Axon Evidence, and Evidence Sync <br />Implementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />policies, and categories & roles guide <br />Post go-live review <br /> <br />3 Body-Worn Camera Starter Service (BWC Starter). BWC Starter includes advance remote <br />project planning and configuration support and one day of on-site Services and a professional <br />services manager to work closely with Agency to assess Agency’s deployment and determine <br />which Services are appropriate. If Agency requires more than 1 day of on-site Services, Agency <br />must purchase additional on-site Services. The BWC Starter options include: <br />          <br />