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CenterFuse Broadband Feasibility Report the speed of every activity on the web such as downloading files, making a VoIP phone call, or streaming Netflix. • Every speed test on the market uses a different algorithm to measure speed. In this study we used the speed test from Ookla, which is one of the most popular speed tests. Ookla's algorithm discards the fastest 10%and the slowest 30% of the results obtained. In doing so, the speed test might be masking exactly what drove someone to take the speed test, such as not being able to hold a connection to a VoIP call. Ookla also multithreads, meaning that they open multiple paths between a user and the test site and then average the results together. • A speed test can report slow speeds due to network issues within the home such as problems with a home WiFi router or faulty wires inside a home. A slow speed test doesn't always mean that the ISP has a slow connection to an ISP. • Internet speeds vary throughout the day, and anybody that takes multiple speed tests in the same day will see this. Taking only one speed test might not tell the real story about a given customer. • Some ISPs use something called"burst"technology. This provides a fast Internet connection for one or two minutes. ISPs know that a large majority of Internet activities are of a short duration— things like opening a web page, downloading a file, reading an email, or taking a speed test. The burst technology increases the priority of a customer during the burst time window and the Internet connection then slows down when the temporary burst is over. This raises an interesting question—what's the real Internet speed of a customer that gets 100 Mbps during a 2-minute burst and something slower after the burst—there is no consensus in the industry. With the above caveats in mind, following are the results from the speed tests taken for this study: Charter Charter serves the community with hybrid coaxial technology that brings fiber to neighborhoods and then distributes network connections over coaxial cable to the residence or business. We received 47 results of download speeds from Charter. Charter Download Speeds 0—25 Mbps 5 26—50 Mbps 7 51 —75 Mbps 9 76 - 100 Mbps 5 101 — 125 Mbps 13 126— 150 Mbps 1 151 —200 Mbps 1 201 —300 Mbps 1 301 —400 Mbps 1 401 — 500 Mbps 3 501 —600 Mbps 0 601 —900 Mbps 1 900+Mbps 0 • The speed tests show the following for download speeds: • 11% of customers have speeds under 25 Mbps Page 28