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Technology Policy 2 -Requests for Service <br />2.Requests for Service <br />2.1 Summary Best Practice <br />Requests for IT servicelsupport are made throuqh TRThe Leave your computer/laptop <br />service request system on CAMAS (County's intranet)-wiM--be-powered on and connected to the <br />.The benefits of using the county network overniqht,at least <br />system are:one day a week,but save all <br />work,lock your computer,and <br />•Immediate submission to all IT s‡affemplovees.turn off your monitor when you <br />•Quick routing to the appropriate technician.leave at the end of vour shift. <br />•Efficient prioritization. <br />•Tracking of requests and responses.Turn off your computer and <br />monitor over your days off <br />2.2 References (weekend,holidav,vacation,etc.) <br />4.CAMAS -IT Service Request. <br />5.KGIT Service Level Agreements. <br />6.KGIT User Wiki -Requests for Service. <br />7.Records Management Policy and Procedures. <br />2.3 Definitions <br />None. <br />2.4 Policy <br />IT will track and prioritize all requests for assistance using the CAMAS -IT Service Request <br />system. <br />IT staffemployees will prioritize requests for service based on the level of impact to the <br />eeëntyCounty and its citizens,urgency,and criticality. <br />The IT Director is responsible for resolving prioritization conflicts. <br />2.4.1 Usage <br />All employees requesting non-emergency assistance are required to use the CAMAS -IT <br />Service Request system.Service Requests-requests are subject to public disclosure laws. <br />Do not include confidential er-sensitive-information (Category [link 7.4.10]3 or 4)in service <br />requests. <br />2.4.2 Tracking <br />All requests will be tracked to: <br />•Show hardwarelsoftware issue patterns and areas of additional need. <br />•Allow employees and IT to track progress of service. <br />•Allow employees to interact with the assigned technician,update,or close a request <br />4