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g Dude Solutione i:i.;.:;:i-r,,..ri:rl;; ,'..rr' Iii:.1;;l i:ti, i Ii.,..,,,:.: ,,.i,. rI I:. Estimated Time to Complete Maintenance Step-by-step procedure to complete maintenance work order Prior to the import or population within the DSI Software, the DSI Service Provider will Review of PM Task Check-off Lists with Client Setup baseline PM schedules for the equipment inventory collected Work with the CIient to determine PM Schedule assignment. Assignment includes setting up the appropriate Technician or contractor who will be performing the related PM tasks into the master import template to ensure that the routing of work flows accordingly in the Work & Asset Management Solution. Assignment will be made at the location or craft level. Anything above and beyond this level of assignment will be managed and maintained by the client within the software or require a custonl scope ofworkfortheDSl ServiceProvidertodeliver. Forassignmenttooccur,theclientmusthavethe Technician or contractor created in the software prior to onsite activity. Work with the Clientto determine the start date, frequency and load balancing based upon client staffing. lf start dates cannot be determined or agreed upon within a timely manner, the PM Schedules will be loaded into the Client's Work & Asset Management solution as "lnactive". Assumptions Client will provide feedback/review of PM Schedules within 15 business days of delivery from the DSI ServiceProvider. lffeedback/reviewofPMSchedulesexceeds30businessdays,DSl will providea Deliveriable Acceptance Form to the client to complete review within 30 days. lf feedback is not provided during this time period, DSI will assume delivery of the service and import the PM schedules as "inactive" in the system. DSI will provide training on how updates can be made within the software or perform mass updates if needed for a fee. Once PM Schedules are imported into the DSI Work and Asset Management applications, any updates and/or alterations of those schedules need to be communicated to DSI within 30 days. DSl,will only make updates related to the below items: Discontinuation of PM Schedules created with the service Alteration of frequency on existing schedules created with the service Alteration of start dates for the schedules created with the service Otherwise, any revisions beyond this 30 day period will be the responsibility of the client to perform within the software or DSI to perform at an additional fee. ' Reconciliation of existing PM Schedules in the client's account is subject to additional costs depending upon the number of active PM's and is not a part of the standard SOW. lnvoice Schedule lnvoicing for the PM Schedule Creation Service will be provided upon receipt of PM Schedule drafts at 1000/o Special Terms for Asset Essentials: i,,,::,..:..;'.i:.i*!r.'..r:ii:;.1 11000RegencyPkwy#11A I Cary,NC27518 20