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Attachment A HopeSource case managers will provide services that include trauma- informed case management; crisis counseling; planning and support for timely resolution of a housing crisis; development of a housing and employment stability plan; support in moving into permanent housing; reunification with family or friends to secure or stabilize housing; and connecting clients to mainstream and community-based services, financial counseling, energy assistance, food, clothing, legal, and employment and education services. 5. Diversion and Problem Solving a. HopeSource will utilize problem-solving conversations to divert households from entering the shelter or utilizing crisis response system services longer term. HopeSource will use problem-solving conversations at the front end of Coordinated Entry. These conversations can accomplish the following, based on the needs of the household: connect the client to family and natural supports; provide strengths-based case management; provide conflict resolution/mediation; work with the client to search for housing/placement options; provide landlord/tenant mediation; connect the client to mainstream resources; refer the client to legal assistance. 6. Outreach a. HopeSource will provide outreach to unsheltered individuals. HopeSource will outreach to assist homeless youth who are living in the field, youth in homes that can provide only temporary residence sharing, and youth susceptible to COVID who cannot guarantee quarantine space in the home. HopeSource's outreach and identification are accomplished through field visits as well as referrals from law enforcement, local and regional networks of social services and emergency services, public schools, faith-based organizations, and local businesses. HopeSource staff works closely with the Homeless Taskforce comprised of the City Attorney, local law enforcement, mental health providers, substance abuse providers, and the Kittitas County Fire Department. Staff also meets regularly with the Kittitas County Health Network, comprised of representatives of local medical care facilities, Emergency Medical Services, and the Kittitas County Fire Department, to identify homeless members of our community who are experiencing a high level of vulnerability and need continuous services. 7. Coordinated Entry Partnership a. Accessing the Enhanced Shelter program will begin with entry into the cloud- based Regional Coordinated Entry system managed by HopeSource. The system can also be accessed by phone or in person, and information on how to access Coordinated Entry is posted widely and visibly and shared with all Page 013