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Management <br />Housekeeping, like any other business component, needs good management to have any chance of <br />success. The larger the event, the deeper the management staff should be. Given the restricted <br />resources of the Kittitas Valley Event Center, it is imperative that we use our resources very efficiently. <br />Nothing can ruin an event quicker than a failed cleaning plan. We must ensure that our staff not only <br />has the right equipment, but also has good leadership on the grounds. Therefore we ensure accurate job <br />descriptions, hire strategically into facility management positions, and provide training for our staff. <br />Aside from managing our employees, communication is critically important. On a weekly basis, our <br />entire staff meets to discuss upcoming facility needs and plans together to ensure we are prepared for <br />upcoming events. In addition, each staff member is issued a two way radio in order to ensure timely <br />communications. <br />Making Trash Removal Easier <br />Trash generated during an event can quickly become problematic. Our policy at the Kittitas Valley Event <br />Center is to ensure that we have more than adequate trash receptacles available based on the number <br />of people attending and the type of event. Events with alcohol and food have a greater need than <br />general meetings. By increasing the number of receptacles we have available during an event, we can <br />reduce the number of times the cleaning crew must empty them and also limit the potential for <br />overflowing trashcans to create an unsightly mess. <br />There are few things more frustrating, not to mention the potential for negative public relations, than <br />not having the ability to properly dispose of the trash generated during an event. <br />A Flexible Mindset <br />No matter how well we plan and execute, one of the certainties in the event business is that anything <br />can happen. To successfully host events, the maintenance team must have a flexible mindset and a Can- <br />do attitude. Did the event attract more attendees than anticipated or is it running longer than originally <br />scheduled? If so, we don't panic; it's all part of dealing with events. We have contingencies in place and <br />make the best adjustments that we can on the fly and then we debrief and learn our lessons for future <br />similar events. <br />The Kittitas Valley Event Center keeps good records which we believe are essential to making informed <br />staffing decisions, especially since we host some events on a recurring basis or on an annual basis. For <br />our larger events, like the Kittitas County Fair and Ellensburg Rodeo, our regular personnel are not <br />sufficient to handle the crowds. In these cases, and occasionally in others, we hire temporary help to <br />find the type of laborers needed. Experience suggests that not all temporary help will show up for work <br />and so we typically over hire for these temporary positions to ensure adequate coverage. <br />Kittitas Valley Event Center Cleaning Action Plan 2017 14 1 P a g e <br />