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Schedule "D" <br />Support Services <br />Softwa re Su pport Agreement <br />Standard Guidelines <br />Univerus lnc <br />MAIS eRec Product <br />The purpose of this Exhibit is to provide our customers with information on our standard coverage, the services which ore <br />included os part of your onnuol softwore support, a listing of call priorities, on outline of our escolotion procedures and <br />othe r i m po rta nt deta ils. <br />MAIS reserves the right to make modifications to this document os required. <br />Last Updated: October t7,zOLg <br />Confidential and Proprietary - Univerus lnc.Page 19 of26