Mitchell Reed 1904 - Laserfiche WebLink

Home Browse Search

ATTACHMENT A - Subagent Statement of Work (SOW) The purpose of this attachment is to describe the licensing services (Work) to be performed by the Subagent and establish the support services to be provided by Agent and/or DOL as a third party provider. It includes the manner in which the Subagent will perform its actions, to include the timing, quality assurance, and customer services levels associated with such performance. All Subagent work must be performed by the Subagent or the Subagent VLRs. Any actions, whether performed by the Subagent or its VLRs, are actions deemed to be performed by the Subagent, and the Subagent remains fully responsible for the compliance of all terms and conditions to this Agreement. 1. FACILITY REQUIREMENTS —Vehicle Licensing Office (VLO) 1.1 Facility Selection and Set up — Subagent Requirements: If Subagent's VLO is already set up and operating, the requirements of this section are deemed completed. However, If Subagent moves its location or adds more equipment to its current location, Parties shall adhere to the following requirements: Subagent must select a facility that has adequate open space, seating, and parking to accommodate the number of people who enter Subagent's facility for vehicle or vessel transaction purposes. Subagent must provide to Agent, a site floor plan setting forth the positioning of furniture, electrical service, customer service areas, and general open areas. The configuration of the Subagent's VLO must be approved by Agent, however, the Agent, pursuant to its agreement with DOL, must first seek the prior approval of DOL. Subagent must select a facility that can provide the necessary electrical outlets and data/phone/internet cabling to properly accommodate all electrical and internet requirements for full business operations. • If the VLO does not have adequate available electrical outlets and/or structured cabling, Subagent shall have additional outlets and/or structured cabling installed at Subagent's expense. Subagent must work with Agent to approve all VLR workstation allocations as described in Policy and Procedure. Agent must ensure that any and all necessary modifications are made to the site in order to meet DOL specifications and facilitate installation of equipment. Subagent must retain DOL's equipment in the same place as installed. Subagent must maintain all equipment in good working order. Subagent must provide all office furniture and maintain such furniture in good working order. If Subagent intends to remodel, it must provide a site plan for the remodel to Agent for approval. Subagent's remodel must also meet all other requirements of this section. 1.2 Facility Approval and Installation: Agent must approve or decline all site plans within fourteen (14) calendar days of submission, providing that Agent has received its approval or denial from DOL. If the site plan id declined, Agent must provide adequate justification and explanation for the denial. County Agent/Subagent Contract: Page 17 of 28 County VLO #VC1904 Version: January 2020 Attachment A — Statement of Work