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DocuSign Envelope ID: 94D165AB-F367-4157-8526-77F15FF93CD8 ATTACHMENT A — Agent Statement of Work (SOW) The purpose of this attachment is to describe the licensing services (Work) to be performed by the Agent and establish the support services to be provided by DOL. It includes the manner in which the Agent will perform its actions, including by not limited to the timing, quality assurance, and customer service levels associated with such performance. All Agent work must be performed by the Agent or the Agent VLR's, or a properly appointed and contracted Subagent. Any actions, whether performed by the Agent, Agent's VLRs, Subagents or Subagents' VLRs, are actions deemed to be performed on behalf of the Agent, and the Agent remains responsible for the compliance of all such actions in accordance to the terms and conditions to this Agreement. 1. FACILITY REQUIREMENTS — Agent Vehicle Licensing Office (VLO) 1.1(a) Agent Facility Selection and Set up — Agent Requirements: If Agent's VLO is already set up and operating, the requirements of this section are deemed as being complete. However, If Agent moves its location, adds more equipment to its current location, or sets up additional locations, the Parties shall adhere to the following requirements. Agent must select a facility with adequate open space, seating, and outdoor parking to accommodate the number of people who enter Agent's facility for vehicle or vessel transaction purposes. Agent must provide to DOL a site floor plan setting forth the positioning of furniture, electrical service, customer service areas, and general open areas. The configuration of the Agent's VLO must be approved by DOL. Agent must select a facility that can provide the necessary electrical outlets and data/phone/internet cabling to properly accommodate all DOL electrical and internet requirements for full business operations. • If the VLO does not have adequate available electrical outlets and/or structured cabling, Agent shall have additional outlets and/or structured cabling installed at Agent's expense. Agent must work with DOL to approve all VLR and Subagent workstation allocations as described in Policy and Procedure. Agent must make any and all modifications to the site in order to meet DOL specifications and facilitate installation of equipment. Agent must provide and maintain all office furniture in good working order. Agent must retain DOL's equipment in the same place as installed. If Agent intends to remodel, it must provide a site plan for the remodel to DOL for approval. Agent's remodel must also meet all other requirements of this section. 1.1(b) DOL Consultation on Subagent Facility Selection and Set -Up Requirements: To the extent that Agent is contracting with a Subagent, the acceptance and configuration of the Subagent's VLO must be approved by DOL before Agent can provide its approval to the Subagent. It is the Agent's obligation to obtain the approval from DOL for all related matters stated below in sections 1.3 through 1.5. If DOL does not provide full approval, Agent may WA State Department of Licensing Page 15 of 26 DOL Reference # K6984 Version: January 2020 Attachment A — Statement of Work County Reference # V01901