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agree that it is your responsibility to ensure that you satisfy the then-current system requirements, <br />if any, minimally required to run the Tyler Software. <br />7. Client Assistance. You acknowledge that the implementation of the Tyler Software, and the ability <br />to meet project deadlines and other milestones, is a cooperative effort requiring the time and <br />resources of your personnel, as well as ours. You agree to use all reasonable efforts to cooperate <br />with and assist us as may be reasonably required to meet the agreed upon project deadlines and <br />other milestones for implementation. This cooperation includes at least working with us to <br />schedule the implementation-related services outlined in this Agreement. <br />8. Maintenance and Support. <br />8.1 For so long as you timely pay your Saas Fees according to the Invoicing and Payment Policy, then <br />in addition to the terms set forth in the SLA and the Support Call Process, we will: <br />8.1.1 perform our maintenance and support obligations in a professional, good, and <br />workmanlike manner, consistent with industry standards, to resolve Defects in the Tyler <br />Software (limited to the then-current version and the immediately prior version); <br />8.1.2 provide telephone support during our established support hours; <br />8.1.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and <br />Third Party Software, if any, in order to provide maintenance and support services; <br />8.1.4 make available to you all major and minor releases to the Tyler Software (including <br />updates and enhancements) that we make generally available without additional charge <br />to customers who have a maintenance and support agreement in effect <br />8.2 For the avoidance of doubt, Saas Fees do not include the following services: (a) onsite support; <br />(b) application design; (c) other consulting services; or (d) support outside our normal business <br />hours as listed in our then-current Support Call Process. Requested services such as those <br />outlined in this section will be billed to you on a time and materials basis at our then current <br />rates. You must request those services with at least one (1) weeks' advance notice. <br />SECTION D -THIRD PARTY PRODUCTS <br />To the extent there are any Third Party Products identified in the Investment Summary, the Third Party <br />Terms will apply. You acknowledge that we may have embedded third-party functionality in the Tyler <br />Software that is not separately identified in the Investment Summary. If that third-party functionality is <br />not separately identified in the Investment Summary, the limited warranty applicable to the Tyler <br />Software applies, and we further warrant that the appropriate Developer has granted us the necessary <br />license to (i) embed tre unidentified third-party functionality in the Tyler Software; and (ii) sub-license it <br />to you through our license grant to the Tyler Software. You may receive maintenance and support on <br />such embedded third-party software under the Maintenance and Support Agreement. <br />Page Sof28 ······· tyler •