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Request for Qualifications Employment and Day Program Services 2018 Kittitas County RFQ 8 • Community Access services will focus on activities that are typically experienced by the general public. Support to participate in segregated activities and /or specialized activities will not be reimbursed. The Contractor shall provide Community Access Services that include the following service standards: o Provide support necessary to build and strengthen relationships with community members who are not paid to be with the customer; o Connect customers with community members that share the customer’s interest, culture, talent and gifts that can contribute to and be shared with others with similar interest(s); o Provide individualized community activities based on personal preference and within culturally appropriate settings; and o Support individual participation in clubs, associations, and organizations as members and in decision-making capacities. o An individual receiving Community Access services may at any time choose to pursue work and to receive employment support. • The Contractor shall not receive County support for customers placed in volunteer jobs within their organization or other County service providers. • The Contractor shall maintain staff experienced in providing this service based on DDA Policy 6.13. • The Contractor shall support the continued development of the services listed above through activities such as, but not limited to: reviewing draft documents and providing feedback to the County, participating in all County required training and attending all service development meetings. • For customers with guardians, legal documentation of the guardianship must be in the customer’s file. Documents must be signed by the appropriate entity. • In accordance with DDA Policy 5.02 and DDA Criteria for Evaluation System, Criteria for All Services, the Contractor shall provide to each customer, prior to delivering services, the information listed below. The Contractor shall document, by the customer’s signature, that the customer has received this information. When appropriate, the customer’s family, guardian or advocate shall also be informed. o The customer’s rights regarding privacy, respectful staff-to-customer interactions, grievance procedures, and the right to be treated with dignity and respect and free of abuse; o The process for changing service providers or services, which shall include a grievance procedure and guidance for the customer to be directed to their DDA Case Manager; o Services, service hours, and benefits the customer may expect from the Contractor; o The customer’s responsibilities; and o Other information pertinent to the service and Contractor. • The Contractor shall participate in DDA Individual Service Plan (ISP) meetings for customers and keep a copy of the ISP and DDA Assessment in the customers’ file. • Prior to beginning service, the Contractor will clearly communicate to the customer the maximum service hours per month the customer can expect to receive. The amount of services a customer receives will be based on the customer’s acuity per WAC. Service hour(s) will correlate with the CMIS Planned Hours information and the customer’s ISP. • The Contractor shall provide all customer services according to customer need or at least one (1) direct contact per month. If a customer will not be receiving a direct monthly contact, the Contractor shall immediately inform the County.