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Request for Qualifications Employment and Day Program Services 2018 Kittitas County RFQ 9 • The Contractor shall immediately inform the County of any customer who is not actively participating in services. • If a customer chooses to utilize any third-party to assist with planning, the Contractor shall cooperate with that party and the planning team. • Prior to providing services specified in this Contract, the Contractor shall have a current, fully signed, County-approved Service Plan for a customer in accordance with DDA Criteria for Evaluation System that is completed within sixty (60) days from the beginning of initial services. • The Service Plan shall include information that identifies and addresses the individualized goal and support needs for each customer. • All services shall be provided and outcomes delivered according to the customer’s plan. Services provided that are not identified in the plan shall not be compensated unless a written exception is granted by the County. • The Contractor shall provide progress reports every six months for all customers that describe outcomes of customer activities to the customer/guardian, the County, and DDA Case Managers. The reports shall summarize the progress made towards the customer’s individualized goals and be submitted to the customer and/or guardian, county, and DDA case manager within 30 days of the end of the six-month period. • The Contractor shall document if a customer other than age (62 or older) is referred to receive services described in this Statement of Work and shall maintain a copy of the Exception to Policy in the customer’s file. • Examples of Approved Community Access Activities include: o Public Transit Training o Community Classes o Club Memberships o Volunteerism • The Contractor shall not engage in nor bill the County for the following Non-Allowable Community Access Activities: o Meeting within the customer’s home, except for brief planning meetings. If the customer requires a transition period to adjust to leaving their home and proceeding into the community, an exception may be granted by the County through the customer’s Service Plan. o Community Access funding shall not support or contribute to customer therapies, telephone or internet access, gambling, liquor, nightclubs, personal items or meals for the customer of the Contractor’s staff. o Community Access activities shall not be those that could otherwise be provided as respite referenced by the Washington State Developmental Disabilities Administration (DDA) at: www1.dshs.wa.gov/ddd o Eating out with the customer is only permitted if within the customer’s local neighborhood and can be proven to be for the purpose of serving to build a relationship between the customer and the restaurant staff, or regular restaurant patrons. Only eating-out activities that are specifically identified within the customer’s Service Plan are billable. The Contractor’s staff-time expended on eating-out activities with the customer, if not identified within the customer’s Service Plan shall not be reimbursed by the County. o Shopping and movies are not permitted. Activities conducted at a store or shopping mall shall be identified within the customer’s Service Plan. If store and shopping mall activities are not