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ATTACHMENT B | EDNETICS VOICE™ <br />Ednetics Voice is an enhanced voice telecommunications service, which uses an Internet Protocol (“IP”) <br />infrastructure to deliver voice communications and IP products. Ednetics Voice includes local dial-tone, local <br />and long distance, international calling, 911 calling, access to directory assistance and operator services as well <br />as Ednetics equipment and services integral to performance or delivery of Service under the Agreement. <br />Ednetics Voice is a full-featured Voice over Internet Protocol (VoIP) Service and may be a stand-alone on- <br />premise system or hosted managed Service. This Attachment contains additional terms and conditions unique <br />to Ednetics Voice™ and is incorporated into and made a part of the Agreement by reference. <br />1.Service(s).ForpurposesofthisAttachment,“Service(s)”shallmeanEdneticsVoice™andtheuseofEdnetics <br />equipment and services integral to performance and/or delivery of the Service(s) under the Agreement. <br />Service(s) shall also refer to the Ednetics provided demarcation point between Customer's local area <br />network(“LAN”)andEdneticswideareanetwork(“WAN”).Specifically,thedemarcationpointisrepresented <br />by a router and provides a physical demarcation (“Demarc”) between Customer's LAN and Ednetics WAN. <br />Ednetics is responsible for network on the WAN side of the Demarc and Customer is responsible for <br />network on the LAN side of the Demarc. <br />2.Acceptable Use Policy.Ednetics reserves the right to revise, amend, or modify (“Update”) the Acceptable <br />Use Policy (“AUP”) at any time and in any manner. Any Update will be effective ten (10) days after Ednetics <br />publishes such Update. Your continued use of the Services after such Update shall constitute your <br />acceptance of the Update. Therefore, it is important you review the AUP from time to time. It is your <br />responsibility to check the website at https://portal.ednetics.com regularly, as all or any part of this AUP <br />may change without notice. If you have any questions about the AUP or about your rights and <br />responsibilities, please contact your Account Manager. Ednetics AUP is attached to the Master Agreement <br />as Exhibit A and made a part of this Attachment by reference. <br />3.Handsets.IforderedfromEdnetics,theinitialhandsetsmaybepurchasedviaanEdneticsLeaseAgreement <br />(“Lease Agreement”) on a zero percent (0%) lease with the cost of the handsets prorated over the term of <br />the Lease Agreement. Customer shall own the handsets upon full completion (including payment) of the <br />Lease Agreement Service Term. The purchase of additional handsets is considered an Upgrade pursuant to <br />Section 16 of the Master Agreement and as such, the handset purchase will be prorated over the remaining <br />Service Term unless other arrangements are made. Current handset prices are attached as Exhibit C and <br />made part of this Attachment by reference. <br />4.Toll-Free Service.Customer is responsible for all charges for toll free Service(s) provided by Ednetics. <br />Ednetics assumes no liability where any claim arises out of Customer being provided with any toll-free <br />number(s) other than the toll-free numbers(s) requested by Customer. Ednetics shall have no liability <br />whatsoever for the use, misuse or abuse of Customer's toll-free Service by third parties, including without <br />limitation, Customer's employees or any member(s) of the public who dial the Customer's toll-free <br />number(s) by mistake. See Exhibit A, Usage Pricing, attached hereto and made a part of this Attachment by <br />reference. Toll Free Services will appear in the Other Charges section of your invoice. <br />5.Long Distance Service(s).Customer is responsible for all local and long distance Service(s) used with and <br />without their knowledge. Ednetics provides long distance Service(s) at no charge within the U.S. and <br />Canada,includingAlaskaandHawaii,butexcludesInternationalcalls.Internationalcallswillbebilledtoyou <br />at the rate shown in Exhibit A, which is made a part of this Attachment by reference. <br />6.Service Availability.Ednetics is committed to providing reliable, high-quality Service(s) to Customers. <br />Ednetics warrants that Ednetics Voice™ will be available on a continuous, twenty-four hours per day, seven <br />days a week basis. <br />7.Interruption of Service(s) Credit.Interruption Credit does not include data services or data integrations <br />interfaced with Ednetics Voice™. Interruption Credits applicable are in Section 10 of the Master Agreement. <br />8.Letter of Authorization.Customer will be required to execute a Letter of Authorization/Agency (“LOA”) <br />authorizing Ednetics to act as their authorized agent for ordering, porting numbers, and changing <br />Customer’s long distance provider to Ednetics. The LOA, when executed, shall be incorporated into this <br />Attachment by reference. <br />9.Additional Customer Representations.Customer represents and warrants that Customer registered <br />locations(s) for 911 are true and correct. Customer acknowledges and agrees that Ednetics relies on the <br />information supplied by Customer and that providing false or incorrect information may result in delays in <br />the provision and delivery of Service(s), the suspension or termination of Service(s) and the inability of a <br />911-dialed call to correctly route to emergency service personnel as further described in the 911 Disclosure <br />Statement.TheFCCrequiresthe911DisclosureandrequiresCustomertoacknowledgetheyhavereaditby <br />Ednetics Inc. 888-809-4709 | EV-WAKITT-19022018-1A 13