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TERMS AND CONDITIONS
<br />We ar Items on PMP coverages as referenced in "WHAT THIS PLAN COVERS" above.
<br />p) Costs or expense!i for the teardown, Inspection or diagnosis of failure not covered by this Plan.
<br />q) Repairs•or services to aflermarket performance enhanclAg powertraln com ponents including but not limited to Ford racing parts or accessories .
<br />r) Repairs neected to a covered part caused by th·e failure of a non-covered pa rt; and
<br />s) The Pick Up, Deli very and Loaner Service Option excludes car washes ; defalllng, lease o r v.ehfcle returns , Lln coln commercial vehi c les , Li ncoln Fleet
<br />Vehicles purchased or leased with codes 7 and D, and Lincoln ve hl cles p urchased ou tside of the United States . The Fi rst Day Rental Option Is not
<br />ollglble on PMP BL 2016 Model Yea .rs and Prior with 4 .year/50,000 mll,es complimentary Mai ntenance coverage .
<br />t) The addition of dlesel exhaust fluid (DEF), If needed, between the mainte nance Interval frequency purchased under th is Plan .
<br />WHERE TO GO FOR S~RVICE AND REPAIRS: For the performance of covered se rvices and repairs under PMP F, PMP L, PMP BL, PMP D, PMP E, PMP
<br />INC , PMP MD, PMP CPO-F, PMP CP O-Land LMP. Yo.u may go t o any other Ford or Linco ln franchised dea lership in the United States or Canada for
<br />cove red services. If You require assistance for covered services ,or locptlng. lhe nea rest Fo rd or Lincoln dealershfp on a Ford or Mercury vehicle , plea se contact ,
<br />Ford Customer Rela ll_ons Center at 1-800-392-FORD . If ttie veh icle is a Lincoln , pl ea s_e·e;a11 1-800-521-4140 . Fo r cornpelltive ma ke vehicles, a Ford or Lfncoln
<br />deale rsh .lp must be used for covered services Unless the servicing dealership auth ori zes Yo ur referral to another dealership or fa cillly . If the Vehicle sh ou ld need
<br />Emergency-Service or Repair in the United Slates -or Canada , and lhe vehicle Is In op erable , You may -use other repair or servrce fa clli!les If all local Fo rd or Lincol n
<br />dealerships within a 25 mile ra.dl us are clo sed . If the Ve hicle should need Emergency Service or Repair in Me xico, We require that You return to a Ford or Lincoln
<br />DeaJersh ip fo r repa irs or serv ices. For the perfo rmance of co vered services unde r BMP or EMP, Yo u must return to the Se lli ng Deale r.
<br />REPAIRS AND MAINTENANCE SERVICE ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS All repairs and covered maintenance
<br />serv ices will be made with authorized new or reman ufactured parts or other products We a·u(ho_r lze.
<br />LOSS LIMIT S We wlll pay up to the Re tail Va lue. of the veh icle for all covere d serv ices or repairs .
<br />CO NTRACT MODIF ICATIONS AND CHANGES You may cl1ang e YQU r cove rage at any lime while th is Plan ls in force .
<br />TRANSFE~AB ILITY: PMP F, PMP L, PMP BL, PMP D, PMP E, PMP .I NC , PMP MD , PMP CPO-F or PMP CPO-L may be triinsfer red if You pay Ford Moto r
<br />Company. a $75 transfer fee and You or the transferee of this Mai ntena nce Pl an initiates the transfer proces s and provid es the follo wing items to Ford Motor
<br />Com·pany or Your Selling Dealer at-P.O. Box 6045 , Dearborn , Michi gan 48121 :
<br />(i) a letter, signed by You , ttansferrlng th is Ma lnten iince Plan !o jhe trans feree ;
<br />(U) a statement of tlJe -mlleag·e on .the vehfcle at the lime oftransfer ; and
<br />(iii) the name and address of lhe transferee .
<br />BM P, LMP , and EMP covers only the or iginal Mainten ance Plan Hol der-an d may not b·e tra11sferre_d or assi9nt1d .
<br />CANCELLATION· YOUR RIGHT TO CANC EL THIS PLAN & REL ATED REFU NDS: Iii A CANCELLATION REQUEST 15 RECEIVED WITHIN THIRTY (30 )
<br />DAYS FROM THE SIGNATURE DATE, AND NO SERVICES HAVE BEEN PE RFORMED UNDER THE flJIA INTEN ANCE PLAN , We will termi nate the
<br />Ma intenance Plan and refund the full purchase price of the Maintenance Plan less a $75 processing fee .
<br />IF A CANCELLATION REQUEST IS RECEIVED AFTER THE 30TH DAY FROM THE SIGNATURE DATE , OR IF ANY SERVICE OR REPAIR HAS BEEN
<br />PERFORMED AT ANY TIME DURING THE TERM OF THE MAINTENANCE PLAN We will terminate the Maintenance Plan and make a refund on a Pro Raia
<br />basis refund, less a $75 process ing fee . This means that the cost of the Maintenance Plan will be divided equally by the numbe r of months in the term of the
<br />Ma intenance Plan , or the number of mil es scheduled in the Maint en ance Plan, de pendi ng on which actual usage , mo nths or miles , is greater . Your re fund will then
<br />be prorated on the rema in ing unused portion of the months or mTi es , wh icheve r is less , and a PfQ 7Rata refund will be refunded to You or Your lender.
<br />All cancell at ion requests must be submllted in writing by You . If the Selling Dealer rs no lon9er in bus ln~ss. Y.ou may submll a written reque st to Ford Motor
<br />Company, Exte nded Ser:vfce Plan Headquarte rs , P .0 , Box 6045 , Dearborn , Mich ig an 48121 . A co_py of the Re gistration Form and an odom eter reading sta.lement
<br />(that Is, a true sl'atemenl of tHe Veh icle's curre nt mTieage) mus! be included with Your request for cancellation , Your refuhd wlll be b:ased on the purchase pri ce
<br />You paid for the Maintenance Plan .
<br />DISPUTE RESO L UTION & ARBITRATION-: Either You or We may choose to have aoy dispute ·related lo this Ma in tenance Plan decided by non-binding
<br />arbitration ad-ministered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other-.arbitration or disputes concerning
<br />th is Ma in tenance Plan . You agree that You will not participate in any class arbitration concerning this Maintenance Plan . We do not agree to class a·rb ltratfon . To
<br />learn about or begin a.rb itration , or get a copy of the Arbitration RUies , You may contact BBB at 800-955-5100 or www .auto.bbb .org /extendedserviceplan . If there is
<br />a confljc l betwe_en the Rules and th is Ma in!enan"ce Plan , this Mainte nance Plan shalt gove rn. If You fhillate the ar'bllratlon process. BBB will charge You an
<br />-arbit ration fi ling fee of $50 . You may em ploy an attorne y to re pl"8$ent You in the arbiltatlon, but an a.ttomey ls not required . We wilt not pay Your attorney fees If
<br />Y.ou use an atto rney. Th'is Maintenance Plan is subject to the Federa l Arb itration Act, 9 U.5 .C. §§1 el seq . The arbllra!lon decf$ion shalt be in writing wilh a
<br />support ing op inio n.
<br />CA LIFO RNIA STATE SPECIFIC DISCLAI MER: The followi ng provisions are applicable in California and modifies only those specific terms referenced.
<br />Ali othe r terms and conditions are unchanged.
<br />INTRODUCTI ON & PARTIES (F ORD MOTOR SERVI CE COMP ANY): In Cali fornia, all Ma intenance Pl an obligations, inc luding the Application are between Ford
<br />Motor Service Company, the Pro vider ("We'' or "Us") and th_e Mai ntenance Pla n Purc haser ("You" or"Yo ur ").
<br />You may contact Us at the follow ing address :
<br />Ford Motor Service Company
<br />Extended Serv ice Plan Headquarters
<br />P.O. Box 6045
<br />Dearborn, Michigan 48121
<br />Toll -free number 800 -52 1-4144
<br />THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369 .
<br />FULL FA ITH AND CREDIT STATEM Et,IT: In Californi a, all Maintenance Pl ans ar e backed by lh e full faith and credit of Ford Motor Servi ce Company and are no t
<br />9uaranl$ed under a service .contract rei mbursement policy . Complimenta ry Plans are bacKed by the full faith and credit of Fo rd Motor Co mpany .
<br />AD MI NISTRATION: All Maintenance Plans are adm lnis lered by:
<br />Ford Customer Service Divis ion
<br />16800 Executive Plaza Drive
<br />Dearborn, Michigan 48126
<br />CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any prom ise made in this contract has been den ied or has not been honored within
<br />60 days after Your request, You may contact the Cal ifornia Department of Insura nce at 1-800-927-4357 or access the departme nt's Internet website (www .
<br />ins Ur'anceca .gov ).
<br />C:;ANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN AND RELATED REFUNDS : If the Selling Dealer recetves ·a written cancellatlen request, fnclOdlng
<br />a copy of-Your Appllca(lon, p_roof of payment and statement of odometer" reading , on or before the 60th day from lhe Signature Date and no services have
<br />been performed , the Selling Dealer will cancel this Plan and refu nd the purchase price You paid for this Plan . If ihe Selling Dealer receives a written
<br />cancellaUon request. Including a,c:opy ,of Your appllcallon , proof of payment and slatemei,t of the odomet~r reading , on or befo.re the 60th day from the Signature
<br />date or a servfce has been performed , the Selling Dealer will dlvide the purchase price Yo u paid for this Plan by the number of miles or months of coverage
<br />provided by this Plan , which'ev.er is greate·r. The Selling Dealer will multlply !his doU?r amou nt by the remal ning .. mused months ·or miles. whichever Is greater . The
<br />Selllog Dealer will issu e a Prt>•Rata refund 16 You or Your fender , minus a cancellation processing fee equal to the lesser or $25 or 10% of the purchase price .
<br />OUR RIGHT TO CANCEL THIS PLAN AND PROVIDE A REFUND : We may can cel this Plan at a11Y lime durlpg Ille term offhis Plah if You fall to pay the
<br />purchase price of this Plan or for any material misrepresentation or fraud . We wi ll provide written notice , slating the specific grounds for cancellation , to You cit
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