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DocuSign Envelope ID: C3C91 AB8-E9A 1-411 0-B7BA-D078AA97BCC6 <br />G)DPENGOV <br />OpenGov uses an Iterative methodology, with a focus on rapid lmplementatlon of a <br />configured system. This methodology requires a degree of focus from the Customer and <br />collaboration between both parties to complete work products In a tlmely manner. <br />Initiate Configure Validate ) Deploy <br />/ <br />1. Initiate Phase <br />a. Key Actlvltle&: Discovery, Design Sessions, Solution Document Review <br />b. Key Work Products: Data Inventory, Functional Model Build, Solution <br />Document <br />c. Summary: The Initiate Phase Is the first step of the lmplementatlon project. <br />The purpose of this phase Is to define the success criteria of the project, <br />make design decisions based on the functional model build, and begin <br />gathering data that needs to be loaded Into the OpenGov platform. At the <br />end of the Phase, a Solutlon Document wlll be created that outlines how <br />the solutions wlll be Implemented. <br />2. Configure Phase <br />a. Key Activities: Appllcatlon and Solution Configuration, Data Load <br />b, Key Work Products: Peer Review <br />c. Summary: The Configure Phase consists of application configuration, and <br />solution configuration as defined In the Solution Document. OpenGov wlll <br />also load the data gathered In the Initiate Phase from the Customer to use <br />for unit testing purposes. The Phase ends with e Peer Review done by an <br />OpenGov Subject Matter Expert to confirm that the solution follows <br />OpenGov best practices. <br />3, Valldate Pha1e <br />a. Key Activities: User Acceptance Testing, Data Confirmation <br />b. Key Work Product,: Test Scripts, Test Acceptance <br />c, Summary: The Validate Phase starts with a review of the entire solutlon <br />with the Customer project team to confirm that all project elements have <br />been Implemented. Once that process has completed, the Customer wlll <br />execute test scripts and validate that data Is being represented accurately <br />In the solution. If any Issues are found, they wlll be logged and the <br />OpenGov team wlll assess the Issue and resolve as needed. The Phase <br />ends with the Acceptance of test results by the Customer. <br />4. Deploy PhaH <br />a. Key Activities: Administrator Training, Go Live Support, Transition to <br />Customer Success Manager and Technical Support <br />OpenGov -Statement of Work Pages