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<br />OpenGov uses an iterative methodology, with a focus on rapid implementation of a  <br />configured system. This methodology requires a degree of focus from the Customer and  <br />collaboration between both parties to complete work products in a timely manner.  <br />  <br />  <br />  <br />1.Initiate Phase  <br />a.Key Activities: ​Discovery, Design Sessions, Solution Document Review  <br />b.Key Work Products: ​Data Inventory, Functional Model Build, Solution  <br />Document  <br />c.Summary:​ The Initiate Phase is the first step of the implementation project.  <br />The purpose of this phase is to define the success criteria of the project,  <br />make design decisions based on the functional model build, and begin  <br />gathering data that needs to be loaded into the OpenGov platform. At the  <br />end of the Phase, a Solution Document will be created that outlines how  <br />the solutions will be implemented.  <br />  <br />2.Configure Phase  <br />a.Key Activities:​ Application and Solution Configuration, Data Load  <br />b.Key Work Products:​ Peer Review  <br />c.Summary:​ The Configure Phase consists of application configuration, and  <br />solution configuration as defined in the Solution Document. OpenGov will  <br />also load the data gathered in the Initiate Phase from the Customer to use  <br />for unit testing purposes. The Phase ends with a Peer Review done by an  <br />OpenGov Subject Matter Expert to confirm that the solution follows  <br />OpenGov best practices.  <br />  <br />3.Validate Phase  <br />a.Key Activities: ​User Acceptance Testing, Data Confirmation  <br />b.Key Work Products: ​Test Scripts, Test Acceptance  <br />c.Summary: ​The Validate Phase starts with a review of the entire solution  <br />with the Customer project team to confirm that all project elements have  <br />been implemented. Once that process has completed, the Customer will  <br />execute test scripts and validate that data is being represented accurately  <br />in the solution. If any issues are found, they will be logged and the  <br />OpenGov team will assess the issue and resolve as needed. The Phase  <br />ends with the Acceptance of test results by the Customer.  <br />  <br />4.Deploy Phase  <br />a.Key Activities: ​Administrator Training, Go Live Support, Transition to  <br />Customer Success Manager and Technical Support  <br />OpenGov - Statement of Work Page 8