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CAMTEK Inc. Integrated Security Systems Galaxy and ONSSI Software Maintenance and Support Scope -Camtek will provide and install software service packs, register software upgrades, and bug fixes for Galaxy Access Control System and ONSSI Network Video Surveillance Systems. Camtek will upgrade the customer to the most current version available which is compatible with the customer's computer hardware. This agreement does not cover computer hardware which is provided by Kittitas County. All software upgrades are contingent upon the CUSTOMER providing computer equipment which meets the specifications of the software version to be installed. Camtek shall not be under obligation to install any software on equipment which does not meet the operating requirements of the software. Telephone Technical Support -will be provided during the following periods and in accordance with Camtek published Service Labor Rates or as stated in the Special Provisions Section of this Agreement I:8l 24/7 Support: 24 hours per day, 7 days per week, city, state, federal and Camtek observed holidays are included. Telephone technical support will be provided at no additional charge. Customer Training -Camtek will conduct (1) one hour training session per year at the CUSTOMER site for employees that require familiarization on the operation of the system, this training is to be conducted while Camtek is on site doing other work, if scheduled at a different time the customer will need to reimburse Camtek the associated mileage and trip charge. CUSTOMER is responsible for selecting and assembling employees. All training will be con9ucted during Camtek normal business hours unless stated in the Special Provisions. Security System Testing and Maintenance Scope -Camtek will test and inspect the Galaxy Access Control, ONSSI video surveillance System, and the courthouse video sllrveillance system one time per year. The tests include the following at a minimum: • Test card readers and initiating devices • Check alarm operation • Check Galaxy Controllers • Check, motion sensors, door switches, break glass sensors and other related interface switches • Check inoperability with elevators, doors, and HVAC relays • Check report generation function • Check server and workstations • Inspect and test cameras and monitors • Inspect and test recording and video printing devices • Inspect and test speakers, intercom, and other connected communication devices Upon completion of each service call, a summary of the tasks completed will be provided to the CUSTOMER Testing Frequency -Camtek will perform One (1) 100% test per year. Inspection Reports -Camtek will furnish a written report certifying that such tests and inspections have been completed documenting any deficiencies found which may require corrective action. Hardware Support -Camtek will perform scheduled maintenance services on the Equipment covered under this Agreement. Components and parts on the Equipment List that are found to be defective, have failed operationally or which exhibit signs of near term failure will be identified during each preventive maintenance inspection or test. If the component or part is covered under a current Camtek or factory warranty, said part or component will be replaced at no charge to CUSTOMER including labor during normal business hours. Camtek will repair or replace any hardware under warranty and will do so at the direction of the customer, if not done at the time of the preventative maintenance inspection the customer will reimburse Camtek the service call. For any equipment requiring repair or replacement that is not covered, an estimate will be prepared and submitted for approval on a reimbursable basis and repair authorization shall be issued in writing to Camtek by an authorized representati ve of the CUSTOM ER before proceeding with the work. RECEIVED KITTITAS COUNTY SHERIFF ACCOUNTING