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MEMO <br />To: Board of County Commissioners <br />From: Jim Goeben, IT Director <br />Date: January 3,2017 <br />Subject: Proposed changes to Technology Policy 5 -Access <br />IT recommends a modification of Technology Policy 5 -Access to allow for longer times of VPN access <br />by vendors. The IT Committee approved these changes on 12/13/2016 and recommends the board <br />adopt the changes. <br />Below are the recommended changes . <br />5.4.3.2 Vendors <br />Vendors must complete a Confidential Information Agreement -Vendor Remote or On-Site <br />Support before access to their software will be provided. After a signed agreement is received, IT <br />will create a vendor account. Vendor accounts will remain disabled by default. Upon request by <br />a DHIEO/designee through a service request, IT will enable the vendor account for a temporary <br />session until ~ I J : ~ 9 pm the next business day unless a longer period of time is requested and <br />required to resolve the issue. A session may not exceed 3 calendar day unles IT is an active <br />pal'li ipanl in lh proie~l or the project is large in scope and approved bv the IT Director or <br />desjgnee. 1-:-+f1onger time is needed an additional request must be made by a county employee <br />through a service request.