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Badge r Meter <br />BADGER METER <br />BEACON AMA MANAGED SOLUTION <br />MASTER AGREEMENT <br />Kittitas (:( Hi n t \ <br />\\ 1\ ... I I I r" ') J ' h,'" <br />"Total Minutes of Approved Downtime" is the cumulative time in minutes in the applicable <br />month where the Supplier applications are not available due to scheduled downtime; other <br />planned scheduled outages, or approved exclusion conditions as defined in this Agreement. <br />In order to be included within the Total Unavailability Minutes: (a) Customer shall notify Badger <br />Meter, in writing, via email(techsupport@badgermeter.com) of the unavailability of the Portal or the <br />Service; (b) such unavailability shall be greater than fifteen (15) minutes in duration following Badger <br />Meter's receipt of such notice; and (c) Customer shall notify Badger Meter, in writing, via email <br />within twenty-four (24) hours of such unavailability that it should be included within the Total <br />Unavailability Minutes unless such unavailability is due to any Emergency Downtime, Scheduled <br />Downtime, or any unavailability of the Services due to any Force Majeure Event. <br />Service Credits <br />If Badger Meter fails to meet the BEACON Portal and Service Av ailability Promise, the following <br />Service Credits apply: <br />% of Availability in the Service Credit(% of <br />Month monthly recurring fe es) <br />~99% 0% <br />~98% and <99% 5% <br />~96.5% and <98% 10% <br />~95.0% and <96 .5% 15% <br /><95.0% 25 % <br />©2015 Badger Meter, Inc. Confidential and Proprietary to the extent permitted by law Page 26 of 32