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TERMS AND CONDITIONS
<br />REPAIRS AND MAINTENANCE SERVICE ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS All repairs and covered maintenance serv ices will be made
<br />with authorized new or remanufactured parts or other products We authorize.
<br />LOSS LIMITS We will pay up to the Retail Value of the vehicle for all covered services or repairs.
<br />CONTRACT MODIFICATIONS AND CHANGES You may change Your coverage at any time while this Plan is in forc e.
<br />TRANSFERABILITY: PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC, PMP MD, PMP CPO-F or PMP CPO-L may be transferred if You pay Ford Motor Company a $7 5 transfer fee
<br />and You o r the transferee of this Maintenance Plan initiates the transfer process and provides the following items to Ford Motor Company or Your Selling Dealer at P.O. Box
<br />6045 , Dearborn, Michigan 48121:
<br />(j) a letter, signed by You, transferring this Maintenance Plan to the transferee;
<br />(ij) a statement of the mileage on the vehicle at the time of transfer; and
<br />(iii) the name and address of the transferee.
<br />BMP, LMP , and EMP covers only the original Maintenance Plan Holder and may not be transferred or assigned.
<br />CANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN & RELATED REFUNDS : IF A CANCELLATION REQUEST IS RECEIVED WITHIN THIRTY (30) DAYS FROM THE
<br />SIGNATURE DATE, AND NO SERVICES HAVE BEEN PERFORMED UNDER THE MAINTENANCE PLAN, We will terminate the Maintenance Plan and refund the full purchase
<br />price of the Maintenance Plan less a $75 processing fee.
<br />IF A CANCELLATION REQUEST IS RECEIVED AFTER THE 30TH DAY FROM THE SIGNATURE DATE, OR IF ANY SERVICE OR REPAIR HAS BEEN PERFORMED AT ANYTIME
<br />DURING THE TERM OF THE MAINTENANCE PLAN We will terminate the Maintenance Plan and make a refund on a Pro Rata basis refund, less a $75 processing fee. This
<br />means that the cost of the Maintenance Plan will be divided equally by the number of months in the term of the Maintenance Plan , or the number of miles scheduled in the
<br />Maintenance Plan, depending on which actual usage, months or miles, is greater. Your refund will then be prorated on the remaining unused portion of the months or miles,
<br />whichever is less.
<br />All cancellation requests must be submitted in writing by You.
<br />If the Selling Dealer is no longer in business, You may submit a written request to Ford Motor Company, Extended Service Plan Headquarters, P.O . Box 6045, Dearborn,
<br />Michigan 48121. A copy of the Registration Form and an odometer reading statement (that is, a true statement of the Vehicle's current mileage) must be included with Your
<br />request for cancellation. Your refund will be based on the purchase price You paid for the Maintenance Plan.
<br />DISPUTE RESOLUTION & ARBITRATION: Either You or We may choose to have any dispute related to this Maintenance Plan decided by non-binding arbitration ad-
<br />ministered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning this Maintenance Plan . You
<br />agree that You will not participate in any class arbitration concerning this Maintenance Plan. We do not agree to class arbitration. To learn about or begin arbitration, or get a
<br />copy of the Arbitration Rules, You may contact BBB at 800-955-51 00 or www.auto.bbb.org /extendedserviceplan. If there is a conflict between the Rules and this Maintenance
<br />Plan, this Maintenance Plan shall govern. If You initiate the arbitration process, BBB will charge You an arbitration filing fee of $50. You may employ an attorney to represent
<br />You in the arbitration, but an attorney is not required . We will not pay Your attorney fees if You use an attorney. This Maintenance Plan is subject to the Federal Arbitration
<br />Act, 9 U.s.c. §§1 et seq. The arbitration decision shall be in writing with a supporting opinion.
<br />CALIFORNIA STATE SPECIFIC DISCLAIMER:The following provisions are applicable in California and modifies only those specific terms referenced. All other terms
<br />and conditions are unchanged.
<br />INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY): In California , all Maintenance Plan obligations, including the Application are between Ford Motor Service
<br />Company, the Provider ("We " or "Us") and the Maintenance Plan Purchaser ("You " or"Your").
<br />You may contact Us at the following address:
<br />Ford Motor Service Company
<br />Extended Service Plan Headquarters
<br />P.O. Box 6045
<br />Dearborn, Michigan 48121
<br />Toll-free number 800-521-4144
<br />THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369.
<br />FULL FAITH AND CREDIT STATEMENT: In California, all Maintenance Plans are backed by the full faith and credit of Ford Motor Service Company and are not guaranteed
<br />under a service contract reimbursement policy. Complimentary Plans are backed by the full faith and credit of Ford Motor Company.
<br />ADMINISTRATION: All Maintenance Plans are administered by:
<br />Ford Customer Service Division
<br />16800 Executive Plaza Drive
<br />Dearborn, Michigan 48126
<br />CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any promise made in this contract has been denied or has not been honored within 60 days after
<br />Your request, You may contact the California Department of Insurance at 1-800-927-4357.8310042247
<br />CANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN AND RELATED REFUNDS: If the Selling Dealer receives a written cancellation request, including a copy of Your
<br />Application , proof of payment and statement of odometer reading, on or before the 60th day from the Signature Date and no services have been performed, the Selling
<br />Dealer will cancel this Plan and refund the purchase price You paid for this Plan. If the Selling Dealer receives a written cancellation request, including a copy of Your
<br />application, proof of payment and statement of the odometer reading, on or before the 60th day from the Signature date or a service has been performed, the Selling Dealer
<br />will divide the purchase price You paid for this Plan by the number of miles or months of coverage provided by this Plan, whichever is greater. The Selling Dealer will multiply
<br />this dollar amount by the remaining unused months or miles, whichever is greater. The Selling Dealer will issue a Pro Rata refund to You or Your lender, minus a cancellation
<br />processing fee equal to the lesser of $25 or 10% of the purchase price.
<br />OUR RIGHT TO CANCEL THIS PLAN AND PROVIDE A REFUND: We may cancel this Plan at any time during the term of this Plan if You fail to pay the purchase price of this
<br />Plan or for any material misrepresentation or fraud. We will provide written notice, stating the specific grounds for cancellation, to You at Your last known address. This Plan
<br />will no longer be valid five days after the postmark date of the notice. If any refund is owed, a Pro Rata Refund will be issued to You or Your lender within thirty days of the
<br />cancellation date. If We cancel this Plan for any of the reasons stated above, We will honor any claims for repair or reimbursement if submitted to Us prior to the effective date
<br />of cancellation, if eligibility requirements are met.
<br />DISPUTE RESOLUTION & ARBITRATION -Either You or We may choose to have any dispute related to this Plan, or the Application decided by non-binding arbitration ad-
<br />ministered by the Better Business Bureau (BBB).To learn about or begin arbitration, or get a copy of the Arbitration Rules , You may contact BBB at 800-955-5100 or www.auto.
<br />bbb.org/extendedserviceplan . We will pay Your reasonable arbitration fees and expenses that are in excess of $125 .
<br />You may employ an attorney to represent You in the Arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. If We request
<br />arbitration, We will pay the arbitration filing fee.
<br />This Agreement is subject to California law applicable to consumer contracts and the California Arbitration Act (CCP section 1280 et. seq .). Any arbitration decision shall be in
<br />writing with a supporting opinion.
<br />ESP 8324 -MNTC (Oct 15) (Previous Editions May Not be Used) Page 2 of 2
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