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TERMS AND CONDITIONS
<br />This is either a Premium Maintenance Plan for Ford and Competitive Make gas/hybrid vehicles (PMP F), Premium Maintenance Plan for Ford and Competitive Make Diesel
<br />vehicles (PMP D), Premium Maintenance Plan for Electric vehicles (P MP E), Premium Maintenance Plan for Lincoln gas/hybrid vehicles (PMP L), Premium Maintenance Plan for
<br />Black Label vehicles (PMP BU , Premium Maintenance Plan -Incomplete Transit and F-250 through F-550 and Equivalent Chevrolet, Dodge and GMC vehicles (PMP INC ),
<br />Premium Maintenance Plan on Medium Duty F-650 and F-750 vehicles (PMP MOL Premium Maintenance Plan -Certified Pre-Owned for Ford and Mercury vehicles (PMP CPO-
<br />F) and Premium Maintenance Plans -Certified Pre-Owned for Lincoln vehicles (PMP-CPO-L), Limited Maintenance Plan (LMP), Engine Maintenance Plan (E MP) or a Basic
<br />Maintenance Plan (BMP) (hereinafter known as "PMP F," "PMP D," "PMP E," "PMP L," PMP BL", PMP INC" "PMP MD", "P MP CPO-F," PMP CPO-L," "LMP," "EMP ," or "BMP" or
<br />collectively known as "Maintenance Plan(s)" unless specified otherwise) between the Maintenance Plan Purchaser ("You" or "Yo ur") and Ford Motor Company, the Provider
<br />("We" or "Us").
<br />WHAT THIS PLAN COVERS: If You elected PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MD or PMP CPO-F and PMP CPO-L Coverage, You have Original Equipment
<br />Manufacturer's Required scheduled maintenance services for the earlier of the selected time, mileage or maximum number of service visits purchased and coverage for Wear
<br />Items (brake pads and linings, clutch disc, spark plugs, engine belts, hoses, hose clamps and hose o-ring seals, wiper blades, shock absorbers/struts). PMP INC Coverage is
<br />only applicable to Ford vehicles that have the first three VIN position of 1 FC, 1 FB , 1 FD , 1 F6, 2L 1, 2U, 3FR and 5LD, Chevrolet, Dodge and GMC vehicles, and cab and chassis
<br />(incomplete vehicles). PMP F, PMP L, PMP BL, PMP INC, PMP MD, PMP CPO-F, PMP CPO -L , and LMP also cover the fill up or top off of diesel exhaust fluid (DEF) only at the time
<br />of the scheduled maintenance service interval purchased under this Agreement. Repairs needed to a non-covered part caused by the failure of a covered PMP F, PMP L, PMP
<br />BL, PMP D, PMP INC, PMP MD or PMP CPO Wear Item. If You elected PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services for the
<br />earlier of selected time, mileage or maximum number of serv ice visits purchased and coverage for Wear Items (wiper blades, brake pads and linings, coolant, engine belts,
<br />hoses , hose clamps and hose o-ring seals, shock absorbers and struts). For PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services
<br />consist of tire rotation, multi point inspection, washer fluid top off at every service interval and cabin air filter replacement at every 20,000 mile service interval. If You elected
<br />LMP or BMP coverage, You have Original Equipment Manufacturer's Required scheduled maintenance services for engine oil and filter changes, a multi-point inspection, and
<br />rotation of tires for the selected time, mileage or maximum number of service visits purchased. If You elected EMP , You have Original Equipment Manufacturer's Required
<br />scheduled maintenance services for engine oil and filter changes only for the selected time, mileage or maximum number of service visits purchased . You are not entitled to
<br />a refund if You do not use all the services provided.
<br />DEDUCTIBlES: The Standard Deductible is $0 for all Maintenance Plans. If You elected a Maintenance Plan, We will charge You that deductible for each Eligible Maintenance
<br />Visit.
<br />ELECTRIC VEHICLES: A vehicle that uses one or more electric motors for propulsion and powered by rechargeable battery packs.
<br />FIRST DAY RENTAL OPTION: If You purchased First Day Rental Option with PMP F, PMP D, PMP E or PMP CPO-F coverage, We will reimburse You up to $30 per day (includi-
<br />ng tax) on Ford and competitive vehicles and on PMP Land PMP CPO-L up to $45 per day (including tax) on Lincoln vehicles for up to 2 days of rental coverage. We will not
<br />reimburse You for any vehicle rental charges incurred before the Signature Date of the Maintenance Plan .
<br />FUll SYNTHETIC OPTION : If You purchased the Full Synthetic Option with PMP F, PMP D or LMP coverage, You will receive engine oil changes with Full Synthetic Oil at Your
<br />Scheduled Maintenance Visits.
<br />If You purchased PMP on a competitive make vehicle, We will payor reimburse You up to the Manufacturer's Suggested Retail Price for parts, fluids and labor times that will
<br />not exceed the nationally published flat rate manual. On all Maintenance Plans, We will not reimburse You for any Scheduled Maintenance Services incurred before the
<br />Signature Date of the Maintenance Plan.
<br />SEVERE DUTY VEHICLE: A Severe Duty vehicle is defined as any vehicle operation that involves (i) towing a trailer; (ii) extensively idles or low speed driving; (iii) operates off-
<br />road in dusty, unpaved cond itions or (iv) uses E85 fuel more than 50% of the time or use of bio-diesel fuel. A Severe Duty Vehicle will be provided services based on Your
<br />vehicle's Owner/Scheduled Maintenance Guide recommendations if Your vehicle meets the Severe Duty definition and You have purchased the Severe Duty (5,000 miles)
<br />service interval.
<br />SURCHARGES: On PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC and PMP MD coverages, We will charge a fee for changes to coverage that are made 12 months after the
<br />Warranty Start Date or 12,000 Miles from Zero Miles, whichever occurs first. On PMP F, PMP D, PMP L, PMP INC and PMP MD coverages, We will charge a Snowplow and/or
<br />Specialty Surcharge on applicable vehicles.
<br />WHAT IS NOT COVERED: Unless stated otherwise, this Maintenance Plan does not cover:
<br />a) Repairs or services covered by the Original Equipment Manufacturer a manufacturer recall or any insurance, in-force or warranty or warranty provided by an
<br />insolvent manufacturer or insurer.
<br />b) Repairs or services by lack of required or recommended Scheduled Maintenance;
<br />c) Repairs or services to the vehicle if the odometer is altered, broken, repaired or replaced so that We cannot determine the actual mileage on the vehicle;
<br />d) A vehicle is excluded from coverage if, (1) the New Vehicle Limited Warranty for the vehicle or specified component parts is voided, in whole or in part, (2) the
<br />vehicle is branded or salvaged, or (3) We cannot determine the VIN;
<br />e) Vehicles manufactured for sale outside the United States, District of Columbia or Canada;
<br />f) On all PMP, taxis, performance modified vehicles, 4X2 equipped vehicles modified for 4X4/AWD capabilities, vehicles used for competitive driving, racing, off-
<br />road use, fuel cell vehicles, all incomplete/chassis cabs/ cutaways/stripped chassis, all competitive make vehicles equivalent to Ford F-450 and higher, and trucks
<br />with the box removed or deleted (except PMP INC and PMP MD), and all electric vehicles (except PMP 0 and PMP E).
<br />g) On PMP F, all diesel vehicles and Lincoln vehicles
<br />h) On PMP 0, all gas/hybrid vehicles and Lincoln vehicles
<br />i) On PMP E, all gas, hybrid and diesel vehicles and all emergency vehicles (fire, ambulance, all police), shuttles and tow trucks.
<br />j) On PMP Land PMP Bl, all non-Lincoln vehicles, all electric vehicles and any Lincoln vehicle using full synthetic engine oil. On PMP L coverages with
<br />Complimentary Maintenance, all Lincoln commercial\lfleet vehicles with delivery codes 3, 4, 7, C, 0, G, H, M, Sand T.
<br />k) On PMP CPO, all emergency vehicles (fire, ambulance), police vehicles, limo, livery, shuttles and tow trucks, vehiclesusing full synthetic engine oil and vehicles
<br />equipped with snowplows (except PMP CPO-l).
<br />I) On PMP INC and PMP MD, all competitive make (non-Ford) vehicles except Chevrolet, Dodge and GMC, all police vehicles, and all Ford E-Series vehicle with Body
<br />Codes E1 B, E1 E, E2E, E3B, E3E, SlE, S2E, S3B, and S3E.
<br />m) On lMP, all electric vehicles, all fuel cell vehicles, all 2015 model year and older Ford F-650 and F-750 vehicles, and competitive make vehicles equivalent to
<br />Ford F-650 and higher.
<br />n) On BMP and EMP, all vehicles using tull synthetic engine oil, all electric vehicles, and all fuel cell vehicles.
<br />0) Any service adjustment, cleaning, reprogramming, repair or replacement of a failed part not associated with a scheduled maintenance service or Wear Items on
<br />PMP coverages as referenced in "WHAT THIS PLAN COVERS" above.
<br />p) Costs or expenses for the teardown, inspection or diagnosis of failure not covered by this Plan.
<br />q) Repairs or services to aftermarket performance enhancing powertrain components including but not limited to Ford racing parts or accessories.
<br />r) Repairs needed to a covered part caused by the failure of a non-covered part; and
<br />s) The addition of diesel exhaust fluid (DEF), if needed, between the maintenance interval frequency purchased under this Plan.
<br />WHERE TO GO FOR SERVICE AND REPAIRS: For the performance of covered services and repairs under PMP F, PMP l, PMP Bl, PMP 0, PMP E, PMP INC, PMP MD,
<br />PMP CPO-F, PMP CPO-l and lMP. You may go to any other Ford or Lincoln franchised dealership in the United States or Canada for covered services. If You require
<br />assistance for covered services or locating the nearest Ford or Lincoln dealership on a Ford or Mercury vehicle, please contact Ford Customer Relations Center at 1-800-392-
<br />FORD. If the vehicle is a Lincoln, please call 1-800-521-4140. For competitive make vehicles, a Ford or Lincoln dealership must be used for covered services unless the
<br />servicing dealership authorizes Your referral to another dealership or facility. If the Vehicle should need Emergency Service or Repair in the United States or Canada, and the
<br />vehicle is inoperable, You may use other repair or service facilities if all local Ford or Lincoln dealerships within a 25 mile radius are closed. If the Vehicle should need
<br />Emergency Service or Repair in Mexico, We require that You return to a Ford or Lincoln Dealership for repairs or services. For the performance of covered services under BMP
<br />or EMP, You must return to the Selling Dealer.
<br />ESP 8324 -MNTC (Oct 15) (Previous Editions May Not be Used) Page 1 of 2
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