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© Securus Technologies, Inc. - Proprietary & Confidential Securus Technologies, Inc. | 26 <br />When rejecting a message, facility staff will choose a reason from the drop down list of why <br />the message is being rejected then click ‘Send to Rejected’ (see below). Additional <br />comments can be entered as an option for why the message was rejected. <br />Note – if different rejection reasons are needed at a facility a heat ticket can be opened and <br />Install Support can make the change. <br /> <br /> <br /> <br />Note that a message that is rejected applies all components of a message - the message, a <br />photo and inmate reply. Any rejected message forfeits an inmate reply stamp as well as <br />the message stamp and photo stamp and is not refundable. Best practices are that a