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c. A Payor may at any time request a refund from a Provider of payment previously made to satisfy a claim if a third party, including a government entity, is found responsible for satisfaction of the claim as a consequence of liability imposed by law and the Payor is unable to recover directly from the third party because the third party has or will pay Provider for the services covered by the claim. Provider may contest a refund request described in paragraphs 4.1.4 a or 4.1.4 b in writing to the Payor within thirty (30) days after receipt in accordance with Section 9, Dispute Resolution, of this Agreement. If Provider fails to contest a request within this thirty (30) day period, the request shall be deemed accepted by Provider as due and owing, and Provider shall pay the refund. If Provider has not paid the refund within thirty (30) days after the request is deemed accepted, the Payor may recover the amount through an offset to a future claim. e. Provider may request an additional payment from a Payor to satisfy a claim provided the request is received by the Payor within twenty four (24) months from the date the claim was denied or payment intended to satisfy the claim was made. Such a request must be in writing, specify why Provider believes Payor owes the additional payment, and may not require that the additional payment be made any sooner than six (6) months from the date of Payor's receipt of the request. Any dispute arising out of such a request shall be handled in accordance with Section 9, Dispute Resolution, of this Agreement. A Provider's request for additional payment related to coordination of benefits with another entity responsible for payment of a claim must be received in writing by the Payor within thirty (30) months after the date the claim was denied or payment intended to satisfy the claim was made. The request must specify why the Payor owes the refund and include the name and mailing address of the entity that has disclaimed responsibility for payment of the claim. The request for additional payment may not request that the additional payment be made any sooner than six (6) months after receipt of the request. g. As used in this Section, "refund" means the return, either directly or through offset to a future claim, of some or all of a payment already received by Provider. h. This Section does not apply to claims for services provided through dental -only Payors or to claims for services rendered pursuant to the Medicare or Medicaid programs. 4.2.4 FCHN shall require that any Payor failing to pay claims within the above stated standards and any other standard established by applicable state law or regulation shall pay interest on undenied and unpaid clean claims more than sixty-one days old until the Payor meets these defined standards. Interest shall be assessed at the rate of one percent per month, and shall be calculated monthly as simple interest prorated for any portion of a month. The Payor shall add the interest payable to the amount of the unpaid claim without the necessity of Provider submitting an additional claim. Any interest paid under this section shall not be applied by the Payor to a Participant's Deductible, Co- payment, Coinsurance, or any similar obligation of the Participant. 5. Record Retention. Section 5.2 is deleted in its entirety and the following is substituted therefore: 5.2 Record Retention Both parties shall retain all records relating to this Agreement for a minimum of ten (10) years. 6. Notice to Participants. Section 8.4 is deleted in its entirety and the following is substituted therefor: 8.4 Notice to Participants. If this Agreement is terminated, FCHN shall require Payors to make a good faith effort to provide written notice of the termination to all Participants who are patients of Facility or Facility based providers and who are seen on a regular basis by a specialist, by a provider for whom they have a standing referral, or by a primary care provider within thirty (30) days of receipt or issuance of the FCHN-PRO-042016 Sch C - WA