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2021-06-28 Minutes 1 Information Technology
Commissioners’ Minutes
Kittitas County, Washington
Commissioners’ Conference Room
Regular Meeting
Monday 11:00 AM June 28, 2021
Board members present: Chair Brett Wachsmith, Commissioner Cory Wright
Board members absent: Vice-Chair Laura Osiadacz
Others: IT Director Jim Goeben, DPA Stephanie Hartung
Regular Meeting Information Technology
Meeting called to order at 11:00 AM.
Executive Session – Security of Information Technology
RCW 42.30.110 (1.a.ii) To consider, if in compliance with any required data security breach disclosure
under RCW 19.255.010 and 42.56.590, and with legal counsel available, information regarding the
infrastructure and security of computer and telecommunications networks, security and service
recovery plans, security risk assessments and security test results to the extent that they identify specific
system vulnerabilities, and other information that if made public may increase the risk to the
confidentiality, integrity, or availability of agency security or to information technology infrastructure or
assets.
No action was taken.
Software Purchasing
There was discussion about funding non-consumer off-the-shelf software through an internal services
fund and the Board asked the IT Committee to consider options and make a recommendation to the
Board.
The Board also asked the IT Committee to recommend a process for departments and office to make
requests for technology hardware, software, and projects through the IT Committee who would
consider, prioritize, and recommend to the Board as part of the annual budget process.
Approve IT Service Level Agreements
Mr. Goeben provided a staff report to the Board and there was discussion about the IT Service Level
Agreements. Mr. Goeben explained the Service Level Agreements would be updated again soon after
the 2021 fourth quarter lean kaizen which will focus on the IT service request process. He also noted he
would remove the recently separated System Administrator’s name.
2021-06-28 Minutes 2 Information Technology
Meeting adjourned at 11:28 AM.
Kittitas County Commissioners
Information Technology Director Kittitas County, Washington
_______________________________________ _______________________________________
Jim Goeben, IT Director Brett Wachsmith, Chair
Staff Report 1 Information Technology
Kittitas County Information Technology
Staff Report to the Board of County Commissioners
Date June 28, 2021
From Jim Goeben, IT Director
Subject Updated IT Service Level Agreements (SLAs)
Request Approve updated IT Service Level Agreements
Request Type Internal (policy, system upgrade)
Summary
IT is proposing annual updates to IT Service Level Agreement to align the agreement with services
provided by IT.
Background
On June 10, 2013 in the IT Study Session, IT told the board it had published its first SLA. “Mr. Goeben
explained that Service Level Agreements are an IT industry standard agreement that list services
provided to help establish expectations between IT and its customers. The following history was
provided:
• April 8 SLA described to Board of County Commissioners at the IT Study Session
• April 10 SLA described to the Management Team
• April 23 SLA draft emailed to Management Team and comments were solicited; 2 comments
were received
• May 8 SLA was discussed at the Management Team meeting and comments were solicited; one
comment was made
• May 9 revised SLA draft emailed to Management Team and comments were solicited
• Having received no additional comments, May 23 SLA was emailed to DH/EOs who were asked
to reply agreeing to the SLA.”
Since that initial publishing, the Core SLA and Sheriff SLA have received updates in 2014, 2016, 2017, and
2018. The edits were recommended by IT, reviewed/approved by the IT Committee, and provided to the
Management Team.
Interactions
On May 11, 2021 the IT Committee reviewed the 2021 SLAs, made minor edits, then unanimously voted
to send a favorable recommendation to the board to approve the SLAs.
In the May 24 IT Study Session, the IT Committee approved SLAs were provided to the board for
approval. The board asked for more time to review them.
On June 9, IT sent the IT Committee approved SLAs to the Management Team for review and comment.
Four of 24 (1/6th) departments/offices replied. Of those responses, 2 department heads had no concerns
or comments. The remaining 2 asked questions and provided comments for minor edits that will be
discussed with IT, the IT Committee, and the IT Service Request lean team at the October kaizen.
Staff Report 2 Information Technology
The only change made to the Core SLA was requested by Director Stacey to have the recovery time
change for CompuWeigh changed from 3 days. It have been changed to 8 hours.
Recommendation
IT Director and the IT Committee recommend the Board of County Commissions approve the
recommended changes and direct the IT Director to publish the updated SLA.
Board direction
Date 6/28/2021
Action Approved Denied Revised
Direction IT Director publish the updated SLA
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