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HomeMy WebLinkAboutDude Solutions proposal for Kittitas CountyPREPARED FOR Kittitas County Patti Johnson Facilities & Solid Waste Director205 W. 5Th AvenueKittitas, WA 98926-2890 PREPARED BY Dude Solutions, Inc. PUBLISHED ON November 05, 2020 1 Q-205685 Pricing is based on... Solutions - Subscription Asset Essentials Capital Forecast Asset Essentials Professional -Facilities/Physical Plant Module -Fleet Module Dude Analytics Asset Essentials Inventory Subscription Term:13 months 6 months included at no additional cost Subtotal:$9,885.33 Implementation & Services Virtual Consulting Service for 4.0 days Facility Condition Assessment for 261344.0 Square Feet PM Schedule Creation for 261344.0 Square Feet Equipment Barcode Tagging Correctional Facility Adder for 12276.0 Square Feet Subtotal:$45,374.16 Total Initial Investment $55,259.49 USD Pricing for the First Renewal Term is $16,947.00. Pricing reflects 22% annual discount through KCDA contract #AEPA 020-D 2 Legendary Support Team Your subscription entitles you to world class support from the Legendary Support Team.From 8 am – 6 pm EST, we're standing by ready to assist with any feature/functionality questions.We promise a live person will answer your call within 3 rings and quickly direct you to a knowledge Advisor.We're committed to responding to all emails sent to support@dudesolutions.com (mailto:support@dudesolutions.com), within one hour.If you prefer to keep a support dialogue open at your work station, our Advisors are also available via Chat.The Legendary Support Team is dedicated to your success. Our mission is to effectively communicate, efficiently resolve problems, and delight clients with every interaction. Client Success Team You have partnered with Dude Solutions because you believe we will deliver overwhelming value to you and your organization. Our Client Success team is dedicated to ensuring you meet the outcomes you and your organization expect by implementing our solutions. You will have the opportunity to work with a member of our Client Success team on an ongoing basis. Your Client Success Representative will be strategic in their efforts to drive results, keeping your success as their primary goal. 3 Virtual Consulting Services - Statement of Work Purpose Dude Solutions' (DSI) virtual consulting service is designed to provide our clients with focused guidance by experienced consultants to ensure an effective and efficient deliverables to aid their utilization and achieve a faster ROI. This may include meeting with key stakeholders to ensure the set-up and configuration of the system will meet the client's current and future needs; workflows meet the needs of the business; available data is cleaned, aligned and imported; and end users are trained and ready for go-live. Value By partnering with Dude Solutions, you are provided expert guidance in the best practice configuration and usage of your Dude Solutions applications. You will experience faster time to value. Focused virtual consulting services allow a client to focus on their day to day operations and let us take on the burden of one-time tasks related to data, configuration and training. Our team will bring their thousands of hours of expertise to the table, helping ensure a smooth transition to their new Dude Solutions application or adoption of new functionality. Deliverables The following list is of categories of outcomes that can be achieved through. The specific deliverables included in your service will be documented and presented to you by your Project Coordinator. If additional services are requested, a new Consulting Services SOW may be required. Virtual services are delivered in a minimum of 2 hour increments, or until the desired outcome is reached. Discovery: •Virtual Interviews and requirements gathering of current process and desired outcomes. Virtual sessions to review desired outcomes and change management process around configured data, categorizations, end-user provided values and reporting needs. Data Loading and Account Configuration: •Data Loading of Pick List values or primary record data (e.g. work orders, events, PM schedules) in your applications. Reviewing, removing duplicates, making recommendations for best alignment of data categories and aligning with DSI Import templates for inclusion in your solution. User Training: •Administrator and/or Role based user training to include functions associated to specific role permissions. Including maintaining current data in your account, basic or advanced workflow function and non-administrators' recurring activity regarding creation and processing of records. 4 ** Service outcomes may be dependent on the version of the solution the client owns. Verify that your desired outcomes can be achieved with your current application subscription. Evaluation At the conclusion of the service,the consultant will forward notes to your project coordinator capturing what was accomplished and any recommended next steps. The project coordinator will schedule a follow-up call within 2 weeks of the service. Ongoing communication until the project is complete will be through your Basecamp project if the service is incorporated into a larger implementation project, or via email. Client Assumptions •Data should be provided in an Excel or CSV format in one sheet or workbook with unique records in each row.Multi-tab spreadsheets or multiple rows of data per record will not import successfully and will require additional services. DSI cannot access or extract data from other systems or locations. •Not all data from a legacy system or database will have a one for one match in your DSI solutions. We will work with the client to determine the best approach to capture and map this data. •Client is responsible for providing login information ahead of time to users, as well as provide devices where the mobile app(if applicable) or web browser is downloaded and up to date. •Client is responsible for troubleshooting any issues related to their IT infrastructure including network and device management. •The client will schedule time for the appropriate resources to be available to the consultant for the duration of any confirmed virtual meeting(s). The success of this process is dependent on the attendance and responsiveness of the key stakeholders. •Client will verify with their DSI Project Coordinator that they have the correct versions of applications to allow for requested changes to their data or account configuration. •The client will also provide a dedicated room or area with adequate technology for successful virtual training, including but not limited to monitor/projector, computers/tablets and wireless internet access. •Client acknowledges rescheduling or cancelling services within 2 weeks of the confirmed date will require rescheduling based on current availability which may result in delays to the larger implementation project. Facility Condition Assessment Scope of Work Purpose Dude Solutions' (DSI)facility condition assessment (FCA)is a visual assessment evaluating the facility systems based on the following Standard Scope of Work (SOW).This FCA service will collect data on major facility assets, as well as provide narratives that summarize assessment observations and comments.An inventory of Equipment Items as well as a forecast model of upcoming System/Sub-System replacements will be imported into DSI's work & asset management and capital forecasting solutions respectively. Value 5 By partnering with Dude Solutions you not only gain the engineering expertise of DSI's Service Providers; you also are provided with assurance that the data collected as a result of the facility condition assessment is properly integrated into your Dude Solutions software applications.Dude Solutions has successfully completed more than 800 projects ranging from Facility Condition Assessments, Asset Inventory Collection (including barcoding) and preventive maintenance schedule creation. Our methodology provides you with confidence to make better data, decision-making on both short-term and long-term capital investment needs of your organization. Deliverables All FCA's will include a deliverable containing the following items: •Narrative report with descriptions of major systems and corresponding conditions •Primary digital photos of key components and deficiencies are included in the narrative •20-year capital Reserve table with System/Sub-System replacement costs and dates •Import of Systems-level detail into client's DSI capital forecasting solution •Import major Equipment Items into client's Dude Solutions work & asset management solution. Methodology and Approach A Certified Dude Solutions Service Provider (DSI Service Provider)will collect,document,and analyze the facilities assessment data to achieve the following: •At the start of each building or facility assessment we will interview client's staff to understand what improvements have been made in the last three years, what improvements are planned in the next three years and known problems that may exist. •Inventory all major building equipment including quantity, size, asset tag number, manufacturer, model and serial number. •Identify deficient conditions in terms of deferred maintenance and building condition. •Provide a reasonable cost analysis for the above-mentioned efforts. •For single building projects,provide a report for the property that details the assessment data. •For multi-building projects,data will be collected from every building in the portfolio.The narrative report will include an executive role up for all sites included with the service. The field data collection will be performed at an individual and system level as described below: 1.Detailed data collection of individual equipment items will be captured to build an equipment inventory which will be imported into DSI's work & asset management solution as defined in the Asset Inventory and System/Component table below. 6 2.A condition assessment of major building systems, including HVAC, Electrical, Plumbing, Roofing, Site Paving, Vertical Transportation, Structural and Building Envelope to be imported into DSI's capital forecasting solution as defined in the Asset Inventory and System/Component table below. 1.HVAC equipment items only will also be tracked in the capital forecast as specific Sub-Systems.For these items, Make/Model/Serial Number will be captured and tracked in the Equipment Inventory, and the item will also be included as a Sub-System in the capital forecast. 2.All other major Systems will be collected at the Systems Level in DSI's capital forecasting solution as a general Sub-Systems Asset Inventory and Systems/Component Table The following table defines the standard SOW that will be followed to capture the equipment data used to build the Equipment Inventory, which will be imported into the Work & Asset Management Solution as well as the System-Sub-System data used to build the Capital Reserve Table that will be imported into the Capital Forecasting Solution. Table Column Header Descriptions Individual or System Level Capture Individual = Item will be collected individually System = Item will be grouped by system or sub-system, location will correspond to the associated building structure Item Represented in Capital Forecast? Y/N No = Cost information related to individually captured items will be provided at a system or sub-system level only in Capital Forecast Included in Equipment Inventory? Y/N No = Item will not be setup in the work & asset management solution *Items captured as a system will be setup as a single equipment inventory item so that work can be tracked against it. Sub-System Individual or System Level Capture Item Represented in Capital Forecast? (Y/N) Included in Equipment Inventory? (Y/ N) Comments 7 Exterior Systems Exterior Doors System Level Yes No Exterior Walls (Finish)System Level Yes No Exterior Windows System Level Yes No Roofing System Level Yes No Electrical Automatic Transfer Switch Individual No Yes Make/Model/Serial number will be captured when available Electric Door Systems Individual No Yes Exterior Doors Only Emergency Generators Individual No Yes Must be Permanently Installed, does not include mobile units Main Distribution Panels Individual No Yes Primary panel bringing utility into building only Motor Control Centers Individual No Yes Switchgear Individual No Yes Transformers Individual No Yes Primary Service to Building (Must be Client Owned) Breakers, switches or starters Not Included in Service Individual light fixtures (emergency, exterior,etc.) Not Included in Service Motors Not Included in Service Portable Generators Not Included in Service Secondary Electrical Panels Not Included in Service VFDs Not Included in Service 8 Emergency Back- Up Lights System Level Yes Yes Cost model based upon building SQ FT cost Lighted Exit Signs System Level Yes Yes Equipment Commercial Laundry (washers, dryers) Individual No Yes Commercial Trash Compactors Individual No Yes Client-Owned, Permanently- installed facility infrastructure units only Residential Type Appliances, Shop Tools and Equipment Not Included in Service Residential Washer/Dryers, Refrigerators, Microwaves and Ranges Not Included Exterior Enclosure Garage Door & Garage Door Opener Individual No Yes Commercial Type Garage Openers Only (Excludes Residential single care garage doors) Fire Protection Eyewash / Safety Showers Individual No Yes Permanently Installed Items Fire Pump Individual No Yes Main Fire Pump and Jockey Pumps greater than 1 HP Main Fire Panel Individual No Yes Fire valves, hydrants Not Included in Service Included in Alarm System SF Cost Smoke detectors, horn strobes Not Included in Service Included in Alarm System SF Cost AEDs System Level Yes Yes Fire Alarm System System Level Yes Yes Barcode applied to Main Fire Panel Fire Extinguishers System Level Yes Yes 9 Specialty Fire Suppression System System Level Yes Yes Kitchen-Style Suppression System Sprinkler System System Level Yes Yes HVAC Air Handling Units Individual Yes Yes Includes Rooftop and Ground Boilers Individual Yes Yes Building Automation System Individual Yes Yes Chilled Water pumps Individual Yes Yes Chillers Individual Yes Yes Cooling Tower pumps Individual Yes Yes Cooling Towers Individual Yes Yes Deaerators Individual Yes Yes Energy Recovery Units Individual Yes Yes Exhaust Fans Individual Yes Yes Rooftop Only Exhaust hoods Individual Yes Yes Furnaces Individual Yes Yes Non-Residential Heat Pumps Individual Yes Yes Make/Model/Serial number will be captured for both interior and exterior when accessible; otherwise it will be captured as one single cost and item Hot Water pumps Individual Yes Yes Make Up Air Units Individual Yes Yes Package AC Units Individual Yes Yes Includes Rooftop and Ground 10 Split Systems Individual Yes Yes Ductless Split Systems will be captured as one single item. The barcode will be located on the exterior unit Unit Heaters Individual Yes Yes Fan Coil Units*Individual Yes Yes Included in the service and quantified based on client supplied data and/or drawings only.*No visual capture. Unit Ventilators*Individual Yes Yes Included in the service and quantified based on client supplied data and/or drawings only.*No visual capture. VAV Boxes*Individual Yes Yes Included in the service and quantified based on client supplied data and/or drawings only.*No visual capture. Window Units Not Included in Service Radiators Not Included in Service Thermostatic Controls Not Included in Service Interior Systems Interior Ceiling System Level Yes No Interior Doors System Level Yes No Interior Floor System Level Yes No Interior Walls System Level Yes No Kitchen Dishwashers Individual No Yes Commercial-Style, non-residential Freezer (Walk In, Reach In)Individual No Yes Grease Traps Individual No Yes Will not receive a barcode if barcoding services is included 11 Large Kitchen Equipment Individual No Yes Valued above $2,000 Oven, Stoves Individual No Yes Refrigerator (Walk In, Reach In)Individual No Yes Commercial-Style, non-residential Broilers, Grills, Fryers Individual No Yes Valued above $2,000 Counter Top Appliances Not Included in Service Cutlery Not Included in Service Tables, Racks Not Included in Service Plumbing Domestic Hot Water Heaters Individual No Yes 80 Gallons and Above.Does not include Instant Hot Water Heaters Domestic Water Booster Pumps Individual No Yes 1 HP and above Hot Water Storage Tank Individual No Yes Main Backflow Preventer Individual No Yes Includes Domestic and Fire Suppression Sump Pumps Individual No Yes Fixtures System Level Yes No Filters Not Included in Service Strainers Not Included in Service Valves Not Included in Service Site Improvements Drainage Systems System Level Yes No Parking, Paving , Sidewalks System Level Yes No 12 Utilities System Level Yes No Under the floor, behind the wall related items – electrical distribution, Domestic water/sewer & HVAC Ductwork.Cost per sq.ft.estimation for replacement/rehab. Vertical Transportation Dumb Waiter Individual No Yes Elevators Individual No Yes Escalators Individual No Yes For the Equipment Items and Systems/Sub-Systems listed in the Asset Inventory and Systems/Component Table above, the following attributes will be captured as follows depending on whether the item is included in the Equipment Inventory and/or as a General or Specific System Component of the Capital Forecast: Work & Asset Management Data Population (Y/N) Capital Forecast Data Population (Y/ N) Field Name Equipment Items General Sub- System Specific Sub-System Y* Equipment Item Number Y N Corresponding Equipment Item Number will replace Sub-System ID N* System-Component ID N Y Corresponding Equipment Item Number will replace Sub-System ID 13 Site/Location/Building Name Y Y Y Description Y Y Y System/Sub-System N Y Y Classification/Type Y N N Unit of Measure N Y Y Quantity N Y Y Unit Cost N Y Y N* Manu/Model/Serial Numbers Y N Will be included on Individual Equipment Record Tag (if available) Y N N Date In Service (if available) Y Y Y Condition Y Y Y Estimated Replacement Cost Y Y Y Estimated Next Replacement Date Y Y Y Life Cycle Y Y Y Included in 20-year Capital Forecast?N Y Y Evaluation At the conclusion of the assessment(s),the DSI Service Provider will prepare reports as described above that include: 14 •A general description of the property and improvements and comment generally on observed conditions. •Comments for components that are exhibiting deferred maintenance issues and provide estimates for "immediate" and "capital repair" costs based on observed conditions, available maintenance history and industry-standard useful life estimates. If applicable, this analysis will include the review of any available documents pertaining to capital improvements completed within the last three years, or currently under contract. The DSI Service Provider shall also inquire about available maintenance records and procedures and interview current available on-site maintenance staff. •A schedule for recommended replacement or repairs (schedule of priorities). •Address critical repairs separately from repairs anticipated over the term of the analysis. •A FCI index number for each building. •A twenty year capital plan with an Executive Summary with graphic presentation of results to provide a quick,"user- friendly"summary of the property's observed condition and estimated costs assigned by category. Cost Estimating Each single building report will include an estimated cost for each System/Sub-System repair or replacement anticipated during the evaluation term. The capital needs analysis will be presented as an Excel-based cost table that includes a summary of the description of each component, the age and estimated remaining useful life, the anticipated year of repair or replacement, quantity, unit cost and total cost for the repair of each line item. A consolidated Capital Needs Analysis will be presented that includes all anticipated capital needs for all buildings. In addition to the detailed description of the deficiencies, we will provide cost estimates for the deficiencies noted. The cost estimate for capitial deficiencies will be based on the estimate for maintenance and repair. Project management costs, construction fees, and design fees will be derived using actual costs from previous projects, if available. DSI Service Providers use the ASTM Uniformat II system for categorization and a proprietary blend of national prevailing industry-standard cost models for cost estimating.DSI also maintains and updates our cost estimating system with information received from the field.Through our construction monitoring work, we have current cost data from hundreds of in-progress construction and rehabilitation projects.This allows us to project costs based on local conditions and to maintain a cost database that in most cases is more current than published models. Assumptions •Average building square footage is greater than 10,000 sq.feet.If average square footage of all buildings to be included to receive the service is less than 10,000 sq.feet, custom pricing is needed. •All buildings are located within one primary geographic zone/region (Example – School District, Higher Education, Main Campus,and Town).If multiple or scattered locations across the state are to receive the service a custom quote must be obtained. (Example – Multiple Higher Education Satellite Campuses locations, State Department Agencies) 15 •Residence Halls – A sampling would be based upon visits to approx. 20% of the rooms. When calculating the projected replacement cost of the in-residence items, these items will be treated as a system.A cost based upon the sampling will be generated for the system.Individual in-room collection of assets would not be provided, if desired a custom quote would be needed. •Reconciliation of existing equipment in DSI work & asset management solutions and updating of historical records will not be performed.If reconciliation is required this is subject to additional costs depending upon the amount of changes requested. •Capture of Data plate information is subject to readily accessible, legible information plate. •DSI team members make final determination of whether areas housing assets are safely accessible for data collection. •DSI team members will not move assets or interfere with asset functionality to collect nameplate information. •All Data on SOW is captured at the asset level – subcomponents of assets listed on the SOW will not be captured. •Equipment not in service or identified as "Run-to-Fail" are excluded from data gathering service unless inventory is required for compliance purposes. Client Responsibility 1.Client will provide the needed input, resources, and documentation to support the tasks of the service and associated timelines for delivery of the service. 2.Any data to be migrated from client drawings or spreadsheets has to be provided to the DSI Service Provider within 15 business days of completion of onsite activity. 3.Client will review and provide any feedback related to data sent to them for review by DSI Service Provider or DSI within 15 business days or unless otherwise determined. 4.If Data is not reviewed within the 15 business day time period DSI will assume that the Data provided by the DSI Service Provider is approved and will load into the client's software. 5.Client will be responsible for scheduling and coordinating all meetings and interviews involving other teams, departments, management teams or other necessary resources required for the success of this project. 6.Client will provide adequate access to working facilities (i.e., access badge, parking pass), if specific authorization or clearance is required client will notify DSI and/or DSI Service Provider in advance of onsite. 7.Client will ensure that the DSI Service Provider is granted accessibility to the facilities and/or systems required to conduct the necessary work defined in this SOW.If DSI Service Provider is not granted access to all areas, this could result in missed information gathering and/or delays in implementation timelines.For Flat Roofs, this means providing the DSI Service Providers with access to a ladder so that they are able to conduct a visual assessment. 16 8.Client will ensure that the DSI Service Provider is granted accessibility to DSI Software, for Clients with Connect Authenticate/Single Sign On this may require your Technology Team to setup the DSI Service Provider in your organizations Identity Provider service. 9.Client will provide a knowledgeable escort for work defined in this SOW and access to personnel as necessary. 10.Reconciliation of existing equipment in DSI work & asset management solutions and cleanup of historical records and/or data within the software is subject to additional costs depending upon the amount of changes requested. 11.DSI is not responsible for reconciliation of portable or moveable assets after onsite collection is performed. 12.Addition of Equipment Barcode Tagging services must be purchased prior to onsite activity by the DSI Service Provider and is not included in the Standard FCA SOW. Milestone Billing - Invoice Schedule Invoicing for the Facility Condition Assessment service will be provided as delivery milestones are completed for projects equal or greater than 154,000 square feet.Below is the schedule for the billing milestones and the related percentage. Facility Condition Assessment Milestones Description Percentage Mobilization Project acquisition template set up, Vendor kickoff call with client, Travel arrangement costs; other miscellaneous pre-visit preparation 15% On-Site Field Data Capture Project launch meeting with client first day of onsite, acquisition of data to Scope of Work at all locations included in project, and closing meeting at end of onsite activity to confirm completion and review next step actions. 35% Data Management Data activity, including quality assurance and control that occurs after field work is completed to produce the data file.35% Report Creation and delivery of final narrative reports (FCA), and data files (FCA/ Data Gathering) to client.15% *If project is greater than 1.5M Square feet additional milestones will be leveraged. Facility Condition Assessment Scope of Work – Correctional Facility Adder 17 Dude Solutions' (DSI)facility condition assessment (FCA)is a visual assessment evaluating the facility systems based upon DSI's Standard Scope of Work (SOW).The inclusion of correctional facility building structures will follow the standard scope of work unless otherwise determined.This FCA service will collect data on major facility assets, as well as provide narratives that summarize assessment observations and comments.An inventory of Equipment Items as well as a forecast model of upcoming System/Sub-System replacements will be imported into DSI's work & asset management and capital forecasting solutions respectively. Equipment Inventory Barcoding Service Purpose The Equipment Inventory Barcoding Service works with your Dude Solutions Work & Asset Management solution in conjunction with an "Equipment Inventory" (Data Gathering) or a Facility Condition Assessment (FCA)service offering. Value Barcoding identifies equipment by assigning a unique number to that equipment item which will then serve as an identifier in your Dude Solutions Work & Asset Management system database allowing for easier identification and tracking of the item.The barcoding of equipment inventory occurs during the onsite equipment data gathering/collection process. Deliverables by Dude Solutions to the Client include the following: •Commercially produced weather resistant barcodes will be applied to the major pieces of equipment covered in the scope of work provided in the Data Gathering or Facility Condition Assessment services. •Barcode numbers will be available for use at the time equipment inventory data is imported into your Dude Solutions Work & Asset Management solution. The Dude Solutions Service Provider will make an effort to apply barcodes in a convenient location so the facility's maintenance staff can easily identify them.Based upon our professional expertise, we recommend the following – •Application of the barcode shall be placed next to the Data Plate of an Asset. Placing barcodes in this location ensures that the barcode can be easily identified and associated to the asset in a CMMS software. •If data plate is not present,or is inaccessible, the barcode will be placed in an accessible area that is easily seen by maintenance technicians, does not detract from the appearance of the equipment, isn't in danger of being tampered with, or will be otherwise destroyed through normal use and cleaning of the asset. 18 Assumptions •Purchase of service is made prior to onsite activity.If onsite activity has been completed, custom pricing would be required as a revisit would be needed for the placement of the barcodes. •For Asset Essentials Clients, determination of 1D (Standard) vs 2D (QR Codes) is required prior to onsite activity.URL creation along with QR code purchase and encoding is needed prior to onsite activity.If determination is not provided prior to onsite activity, 1D (Standard) barcodes will be used. Invoice Schedule Invoicing for the Barcoding Service will be provided upon completion of onsite activity at 100% Preventive Maintenance Schedule Creation Purpose Preventive Maintenance (PM)Schedule creation is a service offering provided in conjunction with an "Equipment Inventory"(Data Gathering)service or Facility Condition Assessment (FCA).PM Schedules will be generated off the equipment inventory collected by the DSI Service Provider during either the Data Gathering or FCA service.The intent of this service is to identify needed procedures and inspections required to maintain facilities systems in safe, reliable and efficient condition. Value By leveraging DSI's PM Schedule Creation service, DSI clients are able to leverage and incorporate regular preventive maintenance best practices of their equipment.By performing regular or routine maintenance best practices, you ensure that your equipment is operating under safe and optimal conditions thus preventing the potential for downtime and shorter life expectancy. Deliverables All Preventive Maintenance Schedule Creation services include the following deliverables: •Creation of PM Schedules for populating your Dude Solutions Work & Asset Management solution •Data population within DSI Software.No report will be provided. Methodology and Approach DSI Service Providers leverage multiple libraries of PM standards to create PM schedules.These standards are based upon prevailing national codes and standards such as ASTM, ASHRAE, NFPA and BOMA.Procedures related to performing the tasks within the schedule will include: •Safety Points •Tools Required 19 •Estimated Time to Complete Maintenance •Step-by-step procedure to complete maintenance work order Prior to the import or population within the DSI Software, the DSI Service Provider will: •Review of PM Task Check-off Lists with Client •Setup baseline PM schedules for the equipment inventory collected •Work with the Client to determine PM Schedule assignment.Assignment includes setting up the appropriate Technician or contractor who will be performing the related PM tasks into the master import template to ensure that the routing of work flows accordingly in the Work & Asset Management Solution.Assignment will be made at the location or craft level.Anything above and beyond this level of assignment will be managed and maintained by the client within the software or require a custom scope of work for the DSI Service Provider to deliver.For assignment to occur, the client must have the Technician or contractor created in the software prior to onsite activity. •Work with the Client to determine the start date, frequency and load balancing based upon client staffing.If start dates cannot be determined or agreed upon within a timely manner, the PM Schedules will be loaded into the Client's Work & Asset Management solution as "Inactive". Assumptions •Client will provide feedback/review of PM Schedules within 15 business days of delivery from the DSI Service Provider.If feedback/review of PM Schedules exceeds 30 business days, DSI will provide a Deliveriable Acceptance Form to the client to complete review within 30 days.If feedback is not provided during this time period, DSI will assume delivery of the service and import the PM schedules as "inactive" in the system.DSI will provide training on how updates can be made within the software or perform mass updates if needed for a fee. •Once PM Schedules are imported into the DSI Work and Asset Management applications, any updates and/or alterations of those schedules need to be communicated to DSI within 30 days.DSI will only make updates related to the below items: •Discontinuation of PM Schedules created with the service •Alteration of frequency on existing schedules created with the service •Alteration of start dates for the schedules created with the service Otherwise, any revisions beyond this 30 day period will be the responsibility of the client to perform within the software or DSI to perform at an additional fee. •Reconciliation of existing PM Schedules in the client's account is subject to additional costs depending upon the number of active PM's and is not a part of the standard SOW. Invoice Schedule Invoicing for the PM Schedule Creation Service will be provided upon receipt of PM Schedule drafts at 100% Special Terms for Asset Essentials: 20 Asset Essentials pricing is based on a maximum storage limit of 20GB of data. Data storage that exceeds 20GB may subject to an additional fee of $500 per year per additional 20GB of storage 21 Proposal terms •Proposal has been prepared for Kittitas County ("Subscriber") •Proposal expires in sixty (60) days •Initial Term: 13 months Order Form terms •This Order Form and its Services are governed by the terms of the Dude Solutions, Inc. Subscription Agreement found at https://www.dudesolutions.com/terms (https://www.dudesolutions.com/terms) ("Terms"), unless Subscriber has a separate written agreement executed by Dude Solutions, Inc. ("DSI") for the Services, in which case the separate written agreement will govern. Acceptance is expressly limited to these Terms.Any additional or different terms proposed by Subscriber (including, without limitation, any terms contained in any Subscriber purchase order) are objected to and rejected and will be deemed a material alteration hereof. •Acceptance of this Order Form on behalf of a company or legal entity represents that you have authority to bind such entity and its affiliates to the order, terms and conditions herein. If you do not have such authority, or you do not agree with the Terms set forth herein, you must not accept this Order Form and may not use the Service. •The Effective Date of the Agreement between Subscriber and DSI is the date Subscriber accepts this Order Form. Professional Services terms •Professional Services are scheduled Monday – Friday; each day may not exceed eight (8) hours in length. •If a Professional Service(s) is(are) rescheduled or cancelled by Subscriber less than two (2) weeks prior to the scheduled delivery date, Subscriber is responsible for any actual fees incurred. •Professional Services will be scheduled upon written acceptance of this Order Form. •DSI requires six (6) weeks advance notice from the acceptance of this Order Form to schedule Professional Services delivery dates for travel and living purposes. •Onsite Professional Services dates shall be delivered consecutively unless this Order Form includes the additional travel and living fees to cover expenses related to multiple onsite visits. If the Order Form includes multiple onsite visits, Professional Services will be invoiced upon the completion of each onsite visit. •Unused Professional Services expire twelve (12) months from the date of purchase. Additional information •DSI fees do not include any taxes, levies, duties, or similar government assessments for which Subscriber may be responsible. Tax exemption certifications can be sent to accountsreceiveable@dudesolutions.com (mailto:accountsreceiveable@dudesolutions.com). •Billing frequency other than annual is subject to additional processing fees. •Please reference Q-205685 on any applicable purchase order; address purchase order to: Dude Solutions, 11000 Regency Parkway, Suite 400, Cary, NC 27518 •Dude Solutions, Inc. maintains the necessary liability coverage for its products and professional services. Proof of insurance can be provided upon request. 22 Signature Presented to: Q-205685 November 05, 2020, 9:40:06 AM Accepted by: Printed Name Signed Name Title Date 23