HomeMy WebLinkAbout2016-05-09-minutes-it-study-sessionCOMMISSIONERS' MINUTES
KITTITAS COUNTY, WASHINGTON
BOCC CONFERENCE ROOM
REGULAR MEETING – IT STUDY SESSION
Monday 11:00 am May 9, 2016
Board members present: Chair Obie O'Brien, Vice-Chair Paul Jewell,
Commissioner Laura Osiadacz
Others: Jim Goeben, IT Director
Regular Meeting Commissioners
Call to Order: 11:00 AM
Service Level Agreements Updated
Mr. Goeben told the board he will be presenting an updated (2016)
Service Level Agreement (SLA) to the Management Team on May 11. The
updates include changing the IT maintenance window from Sunday and
Wednesday 6pm-2am to Tuesday and Thursday 6pm-2am, updating the
supported applications list to reflect changes made in the past year,
along with minor text changes. The 2016 SLA will go into effect 6/1. A
copy of the changes was provided to the board.
Board direction: The board had no concerns with the updated SLA.
Text and Email Messages for Emergency Notifications Pushed to Employee
and the Public
Mr. Goeben updated the board that IT is evaluating 3 options to
provide push notification to subscribers via email and text.
1. IvyTalk, the messaging service used by Kittcom. Messages will not
be automatic from NetSupport Notify alerts.
2. In-house developed application. IT might have the ability to
automate messages based on NetSupport Notify alerts.
3. Replacement of NetSupport Notify. A different software can be
purchased that would provide one solution for desktop, email, and
text alerts.
There was discussion about the expectations of the board for emergency
alerting. The board does not want to rely on staff, including the
security officers, to send notifications. Staff’s priority should be
to respond to the incident.
Board direction: The board directed Mr. Goeben to 1) inquire if
Kittcom would send IvyTalk notifications to county subscribers in the
event of an emergency, 2) determine if an in-house application could
be developed to automate notifications from NetSupport Notify via text
and email, and 3) get costs on a single solution that would replace
NetSupport Notify.
Other business
Mr. Goeben updated the board:
Phishing training provided by PhishMe would cost around $10,000.
IT will look at other solutions.
Computer rotation presentation to the board will be held later
this month in a special meeting.
A permit software vendor visit is scheduled for May 10 to get
answers about their cloud solution and how the software would
work in conjunction with Laserfiche.
Conduit for fiber has been placed in the ground at the Cle Elum
Transfer Station. The project is on schedule for being completed
by the end of the summer.
Adjourned: 11:45 AM
KITTITAS COUNTY COMMISSIONERS
KITTITAS COUNTY, WASHINGTON
________________________________ _______________________________
Jim Goeben, IT Director Obie O'Brien, Chairman