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COMMISSIONERS' MINUTES <br />KITTITAS COUNTY, WASHINGTON <br />BOCC CONFERENCE ROOM <br />REGULAR MEETING – IT STUDY SESSION <br />Monday 11:00 am May 9, 2016 <br /> <br />Board members present: Chair Obie O'Brien, Vice-Chair Paul Jewell, <br />Commissioner Laura Osiadacz <br /> <br />Others: Jim Goeben, IT Director <br /> <br /> <br />Regular Meeting Commissioners <br /> <br />Call to Order: 11:00 AM <br /> <br />Service Level Agreements Updated <br />Mr. Goeben told the board he will be presenting an updated (2016) <br />Service Level Agreement (SLA) to the Management Team on May 11. The <br />updates include changing the IT maintenance window from Sunday and <br />Wednesday 6pm-2am to Tuesday and Thursday 6pm-2am, updating the <br />supported applications list to reflect changes made in the past year, <br />along with minor text changes. The 2016 SLA will go into effect 6/1. A <br />copy of the changes was provided to the board. <br /> <br />Board direction: The board had no concerns with the updated SLA. <br /> <br />Text and Email Messages for Emergency Notifications Pushed to Employee <br />and the Public <br />Mr. Goeben updated the board that IT is evaluating 3 options to <br />provide push notification to subscribers via email and text. <br />1. IvyTalk, the messaging service used by Kittcom. Messages will not <br />be automatic from NetSupport Notify alerts. <br />2. In-house developed application. IT might have the ability to <br />automate messages based on NetSupport Notify alerts. <br />3. Replacement of NetSupport Notify. A different software can be <br />purchased that would provide one solution for desktop, email, and <br />text alerts. <br /> <br />There was discussion about the expectations of the board for emergency <br />alerting. The board does not want to rely on staff, including the <br />security officers, to send notifications. Staff’s priority should be <br />to respond to the incident. <br /> <br />Board direction: The board directed Mr. Goeben to 1) inquire if <br />Kittcom would send IvyTalk notifications to county subscribers in the <br />event of an emergency, 2) determine if an in-house application could <br />be developed to automate notifications from NetSupport Notify via text