HomeMy WebLinkAbout2019-06-26-minutes-ph-study-sessionPublic Health Study Session
June 26, 2019
10:00am
Commissioners Conference Room
Attendees
Commissioners: Brett Wachsmith, Cory Wright
Public Health: Candi Blackford, Tristen Lamb, Amy Fuller
Department Business
Customer Feedback/Customer Satisfaction Survey
Tristen Lamb briefly discussed the customer satisfaction survey, as well as how and why this was
initiated. The survey will be used to provide customer feedback to the department, but there is a different
process through which the department receives notifications/complaints about potential public health
threats or concerns from the public. Amy Fuller worked through the customer service survey process and
reviewed with the commissioners how the surveys will be reviewed by the assessment/quality assurance
division and then streamlined to the appropriate point person (administrator/supervisor) for follow up if
needed.
Forms Project Policy
Amy Fuller handed out the flow chart for department quality improvement processes. The department
recently completed a review of all the forms and the forms creation and revision processes. All
department forms will be standardized in accordance with the newly created Forms Policy; with all forms
pertaining to fee-based activities already revised in May. All forms will now have to go through a process
(policy was attached in the packet provided).
Department Staffing updates
Tristen Lamb gave staffing updates on the following:
The Community Health Specialist position will move to the assessment division, with the
possibility of adding assessment to job description in the future.
Staff is working on spending down DD funds and creating a future plan for DD.
Candi Blackford will be moving into her own office and Samantha Cox will be moving to the
front desk to help field water questions/applications.
Other Business
Tristen Lamb briefly updated the commissioners about a variance denial that may be brought to Board of
Health in July. Mrs. Lamb also briefly discussed that the department will be bringing up for discussion
the future of the Upper County Syringe Exchange at a Board of Health meeting in the next few months.
Meeting concluded at 11:07am