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Voice over Internet Protocol (VOIP) Services
911 Customer Notice and Acknowledgement
The FCC's rules require FairPoint to obtain and keep a record on file showing that you have received and understood
this 911 Customer Notice. FairPoint shall initiate services only after receipt from you of your acknowledgement of
your receipt and understanding of this Notice.
1. VOIP service, including 911 services, may not operate with the loss of electrical power or during a power
outage. Following an electric power outage you may be required to reset or reconfigure the equipment in
order to be able to use the VOIP services, including 911 services.
2. VOIP services, including 911 services, will not function if the broadband connection is not operational,
including any FairPoint E-DIA Services purchased as part of your FairPoint VOIP service package.
3. You must provide FairPoint with your correct service location address when placing your order and
FairPoint will establish initial 911 address records based on that end user location or calls to 911 may be
routed to emergency personnel who will not be able to assist you. VOIP service calls to 911 may not
function at a remote location or may transmit incorrect physical location information for the caller if
internal users are allowed to use their IP-based phones remotely or if you modify your equipment or
relocate your equipment to a location other than to the location that you registered with FairPoint. ALL
subsequent location updates are the sole responsibility of the customer and can be accomplished using the
web portal interface(s) provided to you by FairPoint.
4. CommPortal Communicator and Accession Communicator Mobile soft-client applications SHOULD NOT
be used for 911 calls unless the call originates from the registered E911 address of your desk phone.
5. With basic 911, the local emergency operator will not have immediate access to your call back number or
your exact location when receiving your emergency call. Accordingly, You must be prepared to give the
basic 911 operator this information. Until and unless you do so, the basic 911 operator may be unable to
call You back or to otherwise assist You in the event of an emergency.
6. PBX customers that choose to initiate Private Switch Automatic Location Information (PS/ALI) services
shall be solely responsible for establishment and maintenance of all 911 records associated with those
end users, hosted by the customer’s PBX. The customer is responsible for acquiring and maintaining
their own unique NENA ID and providing a 24/7/365 – local 911 contact. FairPoint will provide
access and instructions to load and update these records to a 911 web portal. Additional costs may
apply.
7. VOIP services calls to 911 may not be capable of being received and/or processed by an emergency call
center due to the center's technical limitations; and
Your signature below will serve as your acknowledgement that FairPoint has advised you of these potential
limitations.
I acknowledge that I have received, read, and understand this important 911 Notice and understand and
acknowledge the limitations disclosed by FairPoint.
Customer Name (Please Print): Cory Wright, Board of Kittitas County Commissioners Chairman
Customer Signature: _________________________________________ Date: _1/15/2019_________