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Home My WebLink AboutSH18-018 Warranties 1805VEHICLE BUYER'S ORDER 67234 COLUMBIA FORD INC 7D07THAVE RECEIVED : DATE ~l2018 J OEAU-46358 RE.CEl~i12840B LONGVIEW, WA98632-2197 3611-4?3 4321 · · S!-I ER '-c ' 1 • KITTiH-S cp UtiJTY ,_ •• r , JUN 07!2018 ·· ~:.,;:;oiJ.m :·:---Km1rAs couNh sHeR1FF BUYER KITTITAS COUN1Y ADD~ .3.07 W UMPTANUM RD ACCOUNTINQ l!ES.PHONE( __ .,..,_ ____ BUS.PHONE (~ 962-7526 ST.\TE YIA z,p 88926 , lll.6 I UcelSENO. Wk TAB: EXP: ODOMETER READING Tho Olllilr ril a wllld1 ,naybo ,equl'Bd ID "and up ID S150 rs.· iJlla ,.i,iolo dOU oci ,....,._~~--~;Jll.lllOIICW. ......,~IIY ~~-e.r....l!fWlll\ot-...r,lglhllil,liw . w>--•-- X-=--p:;--=-oirlw.l-----------~-~- Nance·TO BUYER REGARDING THE!AlABAGS ON THIS VEHICI.E: -an"Gn/aJNIICll'lmbaan-on111tUblQ(a) -llaalol>av{$l'-buond- MODa MILEAGE vtlf BALANCE oweDTO: . . o. ser.mm VCI\ICLfTTMO[•IU • . . MIU!AGE VINf BALANCE OWED TO: a,o,o1nio1o-1n ~.,.,w l.elsestimlded balanca awed on (Al GODSS trad&-ln allowancefor(B) Less eslllllatecl balance owed OQ (BJ -emMATI!O NET ALLOWANCE ONTAADE-IN(S): MODa X -Co-Bv)'er'a---sis,,atun,--,---------------llffl=---- WSAD Semcos, Inc. Fonn fl.SO 'Ibis Fonn is l'rojo=t, orwsAD Sm'lces, Inc. alUI lsNouo be Reprodncedcr Copied. • -- ' Rev.09111 ADDITIONAL TERMS, CONDITIONS AND DISCLOSURES It is further understood and -agreed that the order on the reverse side hereof is subject to the following terms and conditions which have been mutually agreed upon: 1. BUYER'S WARRANTIES. BUYER MAKES THE FOLLOWING WARRANTIES CONCERNING THE TRADE-IN VEHICLE(S) LISTED ON THE FRONT SIDE OF THIS DOCUMENT: A. That tho vehicle-has not b11en lrivoJved in any colllslon resulting in any body or chassis damage and does not contain any hidden mechanlcal defects or hidcltln dEJ~ects in the body or chassis; B. Thal olhor than tha ore;lllor lien for the ·$Wted payoff balance, the title to the !radii-in vehicle is free and clear of any other liens or enturrtl:mmces, and Iha\ Buyer is the regis \l)rei:1 owner of said vehlcle and agrees to deliver lo Dealer satisfactory evidence of lllle to said vahlcle: C. That the cerllficate of 11115 for said vehicle does no.I contain any brand or comment, including but not limited to "REBUILT," "SALVAGE," "JUNK," "DESTROYED t "NON-C0NFORMING," "t.EMOI~," or "FLOOD;" D. That the al~g(s) ls/;ire intact and have not been deployed, deacUvated, tampered with, repaired, or otherwise altered in any way, and that no airbag "on/olf switch" has been installed; E. Tpat the trade-In ,1ehl.<:le ~as not been det;ermlned to ha.Ye an uncorretited non-conformity or serious safety defect as the result of any llmll determ ination, adjudication or settlerneni fn Wash.lngton or any other state: F. Thal lhe vehicle's emission control equipment Is Intact, standard to the vehicle, and that no part of the system has been removed or altered ; G. That the vehicle has never sustained flood or water damage; H. That the odometer on the vehicle has not bean rolled back or otherwise tampered with, and that the mileage reflected on the odometer is the actual mileage on tha vehicle Burer ~!mowledges that Dealer ls ,elylng _ on the rorogping warranties and that without such warranties,. Dea ll'if would not be purchasing the tt~dlt-I1'1 vehjcl1;1(s). Buyer !1,u1her acKnowtedges that a breach of any ol the lor~golng warranties entitles Dealer to r~lhd this Buyer's Order and/or LO -recov er from Bwer any dams1geJ; suslaln.ed by Desler resultlr19 from sard breach , lncludh~ attomey's 100$ and CO$ts . Tho do11ar amount SP,ec\Qed as the_ tra$J-ln allowanoo may be re~egotlated end -adJusted In lhe event that : (i I The BUyei falls IQ dfsclose that !hecertlflcate ol ownorsntp or ceillfica.18 or Ollo for lf:\e lrade-ln vehrole has t>aen branded for aey reason , tncludfng but not llml~d to: l ts~atus ~ a 'Rebulh .~_ "S;alvage, • ~r "Lamon Law RGpurclla~e• vahJcte; or (2) Toe trade-In vehicle has substantial ,physlcal damage or'a latent tneciianiea l <!elect which occulr_ed t:Jefore the de;iler took PQ.SSSSS!on of the l(&lllcte and which could no l have been reasonably dlsooverable at the Hme the o(d~. olfe 1 Of contract Yias made; C!r (3) There <'!te 8XC8Jl$lva addlt1orial m)tes on th 11 lfad8'ln.,vehlcle(s) or there Is a dlserepancy fn the mlleage 6 denned .In RCW 46.70 ., B0{4)(b); provided, however, lhat ~uoh does.net p_recludo eltt1er party rrom assert ing any other olaims or defenses ava ilable tolh~. 2. PRICE CHANGES. The ma.nl.Jfacwrar has reservM tho right to change the price of new {110tor vehlclas, including the prlce of factory-lnslallod options without-notice . In tM-eveol t),aL Il,1e ~ or Uw new car orderei:l h!!lreunder Is so c!iar,god, the cash daliv:erad prjce , wh !oh is based on the hst price effective on the-day ol dollvoiyl wlll govern 'In thls ITB11sacllon . If th e cas~ delivered ptfce ts ln crC<1Sad as a result ol the manufacltuer 's chango In u,o price , Buyer may, I dlssatlsllod with sl.Jch lncrea~d price, can~"91 lhls order. The Oealar sh.ill r.ataln th1:1 option to wit! th is order If Buyer does not agree to th e ad]ustAd price. 3. CHANGE. OF DESIGN. The man\Jtacturer has·lhe rtght lo make any changes In tho m·ooel or desjgn of any accessoiias and/or parts of any new rnotor ,v-ehk:le at any Ume without nollca. In the event al a!l'/ such changes, neither Dealll'r rior manufacturer shall b& obfigated to make oorrespondfng changes In Iha vehk:le co11ered by , thls order, ellher be(ore, or subsequent to the dellvet!)' or such ve hl~e 10 Buy er, 4. DELAYS IN DELIVERY. Dealer shall not be liable for failure to ,deltver or delay in dellverlpg the veh\Gla 9overed by lflls oroer wti~a such failure or delay is due to or caused, in whole or in part, by the manufacturer, accidents, strl~, fires or olhe "ca uses beyond the contro l of the Dealer. 5. FACTORY WARRANTY. If any new or used vehicle is subject to an existing manufacturer's warranty, that warranty is made by the manufacturer only and runs directly from the manufaclurer to Buyer. 6. DENIAL OF FlNANCING APPROVAL. If for any reason financing appro\Jtll ts not glVen, Qr this Agreemenl Is cmclared void , t~ls i;ect!on applies. You will return the vehlcle to us . You wlll pay us on demand till 1easonable cttnrges and expenses for any da mage IO 1h11 Vehicle. If you fart to return the Vehlcie With lf\ 24 hou rs ol· our raquast , you acknowledge theJ.t we may retake lmmodlate possession or, the VehlrJe and you agree to pay us (0 !!-11 reasonable expenses-we incur in connection with retaklng. lhe Vef)iole , (iij the greater of $.3·o per mlla or $30 per day for your use of ,tl}e Vo.lJ)cle from the date of your possession of it; and Qiij prcperty ,damag~ cialms. allorooy fees, and oth ersum.5 to the extent permitted by applicable law. 7. LIMITATION ON WARRAITTIES . On us!!d motor yehicleS; Dealer makes no express-warvantles exCsJpt as may be iret forth In any,1•Jritten limited warranty granted ,to Buyer. As to tho !mptlad warranties or ,nsrchaa~bllity and 1tnoss, th11osami:i shall be modified, dlscilllmed or &l<Cluded as provided In a ~am wr\!lng furr,islleif to E!uyor _ by Ds~ler in the form of. a Limited Warranty or a Disclaimer .or .Warranties. The .terms'ol sucj, Umlted Warranty or Dl!lC)_alfTIOr of W11rranti~ sh;i ll contto! and thereby alfect aiw. implled warranlles, and such torms and CO{lditlon!l are h·ereby ma,de a pall of ½ls ortlar and are ·Ir1corporated herein ·~y reference . Further, the app-ticabnity of any · existing manufacturer's warranty on Iha u~ molar vehli:IO, II any, shall be de1ern1lned solely l,y the wms of suth warranty. 8. BUYER'S OBLIQAl10NS . B_uyor shall 8l<oou.le en odqrnoter dlscl~\Jre sta!Bmeol pe:rta!nlng lo Buyer's trade-In vehlcle(s) as CBquired by li>.w. Buyer ~rees· and acknowtedges ,thi;itsny mfarepnisentation-0n said <>dgmemr staterminl will conslltute a breach ol thls_agreerooflt by Buy!lr ·and entille.s Dealer to pursue Dll rl!medles_ 11llowed by la\v Cl(, et Dealers aptkm, fo c:an,:al this egr88/lI<mt, F1.1rthar, ln the &Veni the v9hlcle purchase referred to In !h i$ oJder !s lo bi! finanr:ed, Bu~r hereln, before or at the time of· deTivery of !lie vi;ihlcle olderad, a,11d In accorcfaoce with the·terms and eondlfions of payment Indicated on the lront side Qf th!s order, agreesto execute a rolell lnstanment,cor_ilract.or securi~ agreement for the purch~se orsucH vehlole. El_uyer .3Qrees Iha!' any mlsrepresentallon on any credit appllcallon Pfl)Vld!l(i by Buyer wllh respect. hereto shaJJ coostitule a breach of this Agreement. 9. SEeUAITY INTEREST, Buyer hareby granIs IQ Dealer a security rnter~t In the sub!ecl •velilcle and In all , tll:!dl!lr.in~. acoossp ~es, and .all PfOCoods ol lnsuranca oovering !ls loss , damage , or destruction, and lri all service oontracls and machwilcal braal¢o1vti pol (cle!I pertaining thereto . Tl'lesecurity Interest created hereby secures tile payment of all deb[ Buy-er owes lo Dealer pursua nt lo ~"dlor arts.Ing under tNls order, including but not limited to the purchase price of the subject vehicle , Se Uer retatns this security interest provided for In lhls Buyer's Order notwithstanding assignrnent of any retail installment contract or othe r Onanclng 11gr-eem0nt Qncludlng tha•separate security lnteresl' prov1ded for, and in addition to, that therein) to a third party. 1 o. ATTORNEYis FEES. In 111\l event eithe r Buyor or Dealer "6hall seQ~ the services of m1 attorney a.a a result of the breach of this agroement by the o~er party, lhe prev1111in_1,1 party In 1\llY legal .icl!on or arhlt.relfon shall be entitled to reimbursernon t of a;l!orn0y's-fees and costs Incurred as a result of tile other paflv's br8$ch, Fur!l}er, In the avant Buyer flie s for bankruptcy, Dea!er shall be entitled to collec1 any and -all an<imey's fees fni:;tjrie<f bi Dealer with respoci 10 su_th bai1kru~tcy ~!)ding, lncl~dlng but not limited to ,ooeking relief from stny-or seeking realllrn1aUor\ of the debt . 11. CONTAOWN$ L.AWNENUE. _U,ls agrSllrnent shall b(l oonstrued In accordahoo with the laws of t~e Stale of Wushl~on. In any s1,1it, action, or other proceeding arising out of this agreement, the parties agree that the venue (Qr any such suit. S.\:tlon or ptoc:eed1ng shall Ila the county fn which the D~ler'S principal p,faee of business is localed . 12. DOCUMENTARY SERVICE FEE. ~llO' Send@ flNIJs a oegoHable fee WSAD Services, Inc. Fotm #SO This Fonn is Property ofWSAD Services, Inc. and is Not to be Reproduced or Copied. Rev. 09/11 Copyrlptf't:lldia& r L RECEIVED i ! I 7 + COUNTY SI-I EF~\Fr I KITTITAS 1r• RECEl!,VEO AC COUt \T \f --' , ,,.• + NATIONAL VEHICLE SERVICE CONTRACT APPLICATION, TERMS & CONDITIONS JUN o 11201s~ I m ••H•o•• (All vehloln -up to and Including Transit and F-550) REGISTRATION INFORMATION Slgnaf\lro to 9 8 4 6 08/0812018 Internet Sale Current Hours• [J Yes {81 No KITTITAS COUNTY SHERIFF PROTECT ACCOUNTING WaTl'anty Slart D~ 04/10/2018 IPP Term , • D •Incomplete (Cab/Chassis) Surohar911s: · l OLranolLlveryWrap 012 Months/12,00D MIies O 38 months/36,000 mlles (Ford and Compefll\ve Make or 48 monlha/60,000 mlles (Llncol~.vohldes) 0 Turbocharger/Supercharger D Snowplow 1B] Commerclal Use D Bpeclalty • Emergency (Fin,. ~mbu!Jnce) D Component Wriip Specialty -Emergency (Fire, AmblAance, Police pursuit units -except Ford Pollce Interceptor), Limo, Llveiy; ShytUe, T~ Truck) (Non•OPO) Plan Name A Deduatlble Plan Term Plan 'Expiration• (Earll&Bt of all 3} Purcli11e Sales Tax Total PurchaH Price • Months MIieage Houni• Date MIieage Houni• Price i with Salas Tax PramlumCARE $0 80 I 100000 'I 04/10/20231100000 I $2786,00 j $231.88 $ 3028.99 Options (8] First Day Renlal Delele (gJ Enhanced Renlal O Key Services Delele (New Plans only) Qlnt"'1or~erlor lighting Delete (New Plans only) 0 Key Services Opt-In (Uaed Plans only) 0 lnterlo~/Exterlor lighting Opt-In (Used Plans on~) I O POL (Lincoln Only) Plan NameB Doducllblo Plan Term· Months MIieage Hour11• I l Plan Expiration • (Earliest of all 3) MIieage Hours• I I Purcha~e Price: ' I $ Salea Tax Total Purchase Price with Salas Tax $ Options D First Day Rental Delete O Enhanced Renta~ 0 Key Services Delete (New Plana only) O1nta~or/Exterlor Ughtlng Delete (New Plans only) I 0 Key Services Opt-In (Uaed Plens only} D Interior/Exterior IJghtlng Opt-In (Used Plans only) ! 0 POL (Uncoln Only) ~S upar ouw and rn.complote Vthlclo r111n coveragos roqlllre ourront houra and expiration I Total $ 27911 oo· j 1231 99 $ 3028 98 houra for all ve!,lclo1 with an hour meter. I ' • • DISCLOSURE INFORMATION: , THE PURCHASE OF THIS AGREEMENT IS NOT Rl;QUIREO IN ORDER TO PURCHAS~ OR OBTAIN FINANCING 1FOR A MOTOR V!l-tlCU:, YOU MAY PURCHABI! THE SBRVICI! CONTRACT BY CASH OR UNSECURED OREDFr OARD, IF YOU ELECT TO PURCHASI! THIS AGREEMENT, IT GIWB YOU SPECIFIC LE.GAL RIGHTS, WHICH MAY VARY FROM STATE TO ·STATE, I acknowledge receipt ot a coml)lale oqpy of lhls A)'Jl:llf~Uon and Termt and Conilltlona (lhe tt~reermint~:) at elgnlno and egree lo all the terms and conditions. I agr~ to ~ntaln Iha coveredivehtcl~ In BctOfdanoo with tho mahufllel\Jrer'i • ataled perlodlo malittenanoe recommendeUona aa a condlllon of rece!vl119 OOY81age under lhla A,gresmen~ except es oiherjllse ptO'ilded by law, ~lsslnlp&l Res!donb Only; By ilgnl~ bol~ I agree to the Washlri~lon Resldonte Qr,ly: By lnlUeUng this boX, I ackno\-lJ,ed~haV!J revlawed ndlng si 1/ellon language In Iha .M esls ppl S on. ~ with !:)ea .er Iha salltloo or lhls Service Contract IIUed, Whal la reement Coveis C\ end 1/vhal fs Not covaIed, Your~ee~~lbllllles for Care of th·e eh]ole, lmpllod 'Warl'a.nly or r,ierchlltiUUbllllY and clif.an O~r RJghta to Cancel AQreemanl 8lgn11turo (not valld wllhoutSlonaturo) · ; · SERVICB'C1'1it.i;J;~.llM4:fOLOER / PURCHASER t Signature (l<M'ldl!~wllh4 'J\ ? \Sl gnall.JI)) 8h}1e I Signature Date 08/08/2016 ~~TAS c~uJn-\..j./ Addre5S 307 W UMPTANUM RD City I State ZJpOOde E-mall Addr88li l satv1ce conll8ct Llenho!der Name eLLeNSBl,JB8"> ,WA 88928 DEALERSHIP INFORMATION I Dealer "r~ ~~ , ...... -- ~ --•~ltlrJllarne Columbia Fold, lnQ. Addraas 1 Address 2 700-71h Avenue CIIY Slate Longview WA ZJ:p Code Telephone No 98832 f:'rae sta·ra Id o o I 2 ! 4 I 7 I 7 I !I I 1 I 4 I P&ACode lo I e I 8 I o I 2 I ESP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not Be Used) _J TERMS AND CONDITIONS 1A. INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY): In all states except CO, FL, ID, KS, and WA, all service contract obligations, including the Application (this "Agreement ) are between Ford Motor Service Company, the Service Contract Provider (hereinafter referred to as "We , "Us" or "Our ) and the Service Contract Holder (hereinafter referred to as "You" or "Your ). In the states of Colorado, Kansas, and Washington, all service contract obligations for Competitive Make Vehicles, including the Application are between Us and You. You may contact Us at the following address: Ford Motor Service Company Extended Service Plan Headquarters P.O. Box 6045 Dearborn, Michigan 48121 Toll-free number 800-521-4144 FULL FAITH AND CREDIT STATEMENT: In all states except in 1C and 1D below, all service contract obligations under this Agreement are backed by the full faith and credit of Ford Motor Service Company and are not guaranteed under a service contract reimbursement policy. Complimentary Plans are backed by the full faith and credit of Ford Motor Company. 18. INTRODUCTION & PARTIES (FORD MOTOR COMPANY): In ID, all service contract obligations under this Agreement, are between Ford Motor Company, the Service Contract Provider (hereinafter referred to as "We", "Us", or "Our ) and the Service Contract Holder (hereinafter referred to as "You or "Your ). In the states of CO, KS, and WA, all service contract obligations on Ford, Lincoln and Mercury products are between US and YOU. You may contact us at the following address: Ford Motor Company Extended Service Plan Headquarters P.O. Box 6045 Dearborn, Michigan 48121 You may contact the Selling Dealer at the address shown on the Application for the Selling Dealer. FULL FAITH AND CREDIT STATEMENT: In ID all service contract obligations under this Agreement are backed by the full faith and credit of Ford Motor Company. In the states of CO, KS, and WA all service contract obligations under this Agreement on Ford, Lincoln and Mercury products are backed by the full faith and credit of Ford Motor Company and are not guaranteed under a service contract reimbursement policy. Complimentary Plans are also backed by the full faith and credit of Ford Motor Company. 1 C. INTRODUCTION & PARTIES (Florida only): This service contract, including the Application, (this "Agreement") on Ford, Lincoln and Mercury vehicles is between Ford Motor Company (referred to in this Agreement as "We", "Us", or "Our") and the service contract holder (referred to in this Agreement as "You" or "Your"). Our Florida license number is 12118. You can contact Us at the address referenced in 1 B above. All service contract obligations on competitive make vehicles is between The American Road Insurance Company and You. The Certificate of Authority Number is 09079 for The American Road Insurance Company. You can contact The American Road Insurance Company at the address referenced in 1 D. 1D. INSURED AGREEMENT STATEMENT: In the state of Connecticut, all service contract obligations, on all Ford, Lincoln, Mercury and Competitive Make products are fully insured and guaranteed by a policy of contractual liability insurance or service contract reimbursement insurance. In the states of CO, NE, WA and WI, all service contract obligations on Competitive Make Products are fully insured and guaranteed by a policy of contractual liability insurance or service contract reimbursement insurance. The policy is issued by: The American Road Insurance Company P.O. Box 6045 Dearborn, Michigan 48121 Policy Number: 81-3110-700-001 and all applicable endorsements. 1E. ADMINISTRATION: All service contract obligations under this Agreement are administered by: Ford Customer Service Division 16800 Executive Plaza Drive Dearborn, Michigan 48126 2. ENTIRE AGREEMENT: This Agreement, which includes the Application, is the complete and exclusive statement of the agreement and understanding between You and Us regarding the extended service contract and related benefits for Your vehicle. 2A. WHEN COVERAGE BEGINS AND ENDS: For NEW PLAN AGREEMENTS, Coverage begins at the New Vehicle Limited Warranty Start Date and Zero Miles or actual or equivalent Hours. Coverage ends at the earliest of the Number of Months Purchased or the Number of Miles or actual or equivalent Hours purchased from the New Vehicle Limited Warranty Start Date or Zero Miles or Hours. For USED PLAN AGREEMENTS ON ELIGIBLE FORD, LINCOLN OR MERCURY VEHICLES THAT HAVE NEW VEHICLE FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) LIMITED WARRANTY REMAINING AT THE TIME OF PURCHASE, Coverage begins at the Signature Date and Current Mileage. Coverage ENDS the earlier of the Number or Months Purchased or the Number of Miles Purchased from the expiration of the New Vehicle Limited Warranty. ELIGIBLE FORD, LINCOLN OR MERCURY VEHICLES THAT HAVE NO NEW VEHICLE LIMITED WARRANTY REMAINING AND ELIGIBLE USED COMPETITIVE MAKE VEHICLES (REGARDLESS OF WARRANTY STATUS), Coverage BEGINS at the Signature Date and Current Mileage. Coverage ENDS at the earlier or the Number of Months Purchased or the Number of Miles Purchased from the Signature Date and Current Mileage. 28. INSURER "CUT-THROUGH" BENEFITS: If any insured service contract repair or reimbursement claim has not been completed within 60 days from the date You filed a claim with the Selling Dealer or Us or We are insolvent or financially impaired, You may make a claim directly against The American Road Insurance Company for the cost of your repairs (including all sums which We are legally obligated to pay to You), subject to the exclusions, deductions and limitations contained in this Agreement and in the underlying policy of insurance. You may not make a cut through claim against The American Road Insurance Company for a Complimentary Plan. Complimentary plans are not offered in the states of Florida and New York. 3. DEFINITIONS: In this Agreement, the following capitalized terms have the meanings assigned to them: Branded Vehicle means a vehicle that has a valid certificate of title that indicates: (i) a salvage title, (ii) that the vehicle was stolen or (iii) that an insurance carrier insuring the vehicle determined that the physical damage to the vehicle exceeded the value of the vehicle. Certified Pre-Owned (CPO) Vehicle Upgrade Coverage means a new core coverage on a Ford, Lincoln or Mercury vehicle purchased for an additional price that may provide additional component coverage or longer term and mileage benefits beyond the manufacturer s certified warranty. Commercial Use means the Vehicle is: (i) used primarily for business or government purposes, by an individual or multiple drivers any government agency or municipality; or (ii) designated by the Selling Dealer as a vehicle sold for Commercial Use when reported to the vehicle s manufacturer. Ford, Lincoln or Mercury vehicles reported sold with delivery codes: "3", "4", "6", 1'7''. "C 11 , 11 D1 \ 11 E1 \ "H 1 \ 11 111 , 11 L", "M", "S'\ "T 11 , and 11#., are vehicles used for Commercial Use. Competitive Make Vehicle means any vehicle other than a Ford, Lincoln or Mercury vehicle. Component Wraps (Non-CPO) Coverage means new ExtraCARE or PremiumCARE coverage for any component not covered under any existing Powertrain Warranty. CORE Coverage means new or used PowertrainCARE, BaseCARE, ExtraCARE, and PremiumCARE coverage. Disappearing Deductible means a deductible option under which there is no deductible charged for each Eligible Repair Visit when repairs or services are performed by the Selling Dealer. Eligible Repair Visit means a single visit to a dealer or other repair provider for service or repair of a failure to the Vehicle covered by this Agreement. Emergency Service or Repair means necessary service or repair to an inoperable Vehicle at a dealer or repair provider other than a Ford or Lincoln dealership. Emergency Travel Expenses means the costs of Your meals, lodging, car rental and commercial transportation to Your destination and the return trip to retrieve Your Vehicle after it is repaired. Failure means a cessation of normal functioning of the Vehicle components covered by this Agreement that arise from defects in materials or workmanship or caused by normal wear and tear covered by this Agreement. Hours means an alternate measure of mileage to determine coverage plan expiration for which 1 hour equals 25 miles, and applies to all Super Duty Coverage Plans and Incomplete Vehicle Plans. Incomplete Vehicle means vehicles known as chassis cabs, stripped chassis and cutaways. Incomplete for Ford vehicles means vehicles with the first three VIN positions of 1 FB, 1 FC, 1 FD, 1 F6, 2LI, 2LJ, 3FR and 5LD (except body types E14, E24, S24, E31, S31, E34, S34, E1B, E1E, E2E, E3B, E3E, S1 E, S2E, S3B, and S3E). Only Chevrolet, Dodge, Ford and GMC vehicles are eligible for Incomplete Vehicle Plans. Internal Lubricated Parts means parts within the engine block that are part of the reciprocating/moving assembly including crankshaft, camshaft pistons, connecting rods, valve train components (i.e. valves, springs, keepers, rockers, lash adjusters, tappets/lifters, piston rings, oil pump, oil pressure regulator and and piston wrist pins). LeaseCARE Coverage means new PremiumCARE coverage with Wear Page 1 of 12 TERMS AND CONDITIONS Items. Limousine/Livery Wrap Coverage means new PremiumCARE coverage on any Lincoln Continental, MKS, MKT, Navigator Limo, Navigator Livery or any vehicle used or operated for hire or funeral business. New Vehicle Limited Warranty means the manufacturer s original limited bumper to bumper warranty overing a new Vehicle or the parts and components of the new Vehicle. Provider Fee means the consideration paid for a service contract. Reimbursement Insurance Polley means a policy of insurance that is issued to a service contact provider for reimbursement of service contract obligations. RentalCARE Coverage means reimbursement for vehicle rentals due to repairs covered under the manufacturers' warranty or recalls. Retail Value of the Vehicle means the retail value of the Vehicle at the time of repair or service, as determined by "National Auto Dealer's Association (N. A.D.A.) Guide", taking into consideration the location, mileage and condition of the Vehicle . Scheduled Maintenance Services means all scheduled maintenance services at the service intervals listed in the Scheduled Maintenance Guide for the Vehicle, including adherence to the normal or severe duty mileage and time requirements depending on vehicle usage. Selling Dealer means the authorized Ford or Lincoln dealership that sold the service contract represented by this Agreement. Service Contract means a contract or agreement for consideration above the lease or purchase price of the Vehicle for a specific duration to perform the repair, replacement, or services for operational or structural failure due to a defect in materials or workmanship, or normal wear and tear. Service Contract Holder or Purchaser means a person who is the original purchaser or original holder of a service contract . Service Contract Provider or Provider means a person who is contractually obligated to the service contract holder under the terms of the service contract. Signature Date means the date You signed the Application to this Agreement. Snow Plow Factory Option means any new and used F-150 (except 2011-2012 model years), Ford F-250, F-350, F-450 and F-550 trucks that are equipped with Snow Plow Prep Package models 53C, 86M, 473,or 627 (7700 Payload Group-V). 862, 863, 864, 628, 62S, 63A, 68P and 47S or any snow plow package that is the equivalent of the Snow Plow Prep Package models. Speciality means any vehicle classified as emergency (fire/ambulance), police (except Ford police interceptor), limousine, livery, shuttle or tow truck on all Coverages except Incomplete Vehicle Coverage Plans. Specialty for Incomplete Vehicle Coverage Plans means Emergency (fire and ambulance) vehicles. Super Duty Coverage means a Ford Super Duty Diesel EngineCARE and Ford Super Duty Diesel EngineCARE Plus coverage plan on an eligible 2016 Model Year or Newer Ford F-250, Ford F-550 truck, a Ford E-250, Ford E-350, Ford E-450 or a Ford Excursion equipped with a 3.2L or a 6.7L Power Stroke engine . Vehicle means the vehicle identified in the Application by the VIN and in the State of Washington subject to registration under chapter 46.16 RCW. Vehicle Identification Number (VIN) means the 17 alpha-numeric identifier assigned to a motor vehicle by the manufacturer. Warranty Start Date, for the New Vehicle Limited Warranty, means the date on which the Vehicle was placed into service. If the Vehicle was used by the dealership as a demonstrator unit, the Warranty Start Date is the date the Vehicle was placed into service as a demonstrator unit. Wear Items means coverage for brake pads and linings, clutch disc, spark plugs, engine belts, coolant hoses, hose clamps and o-ring seals, wiper blades and shock absorbers/struts . Zero Miles means the starting mileage for the calculation of the expiration of all New Vehicle Limited Warranties . For benefit determinations, all New Vehicle Limited Warranties are considered to begin with zero miles on the Vehicle. 4. DEDUCTIBLES: STANDARD DEDUCTIBLES If You elected coverage with a Standard Deductible or Optional Deductible, We will charge You that deductible for each Eligible Repair Visit, regardless of the number of Failures to be repaired. OPTIONAL DEDUCTIBLES Deductible options are not available on Super Duty Coverages, LeaseCARE and RentalCARE Coverages. The $200 Deductible option is not available on the CPO Upgrade Coverages, Component Wrap (Non-CPO) Coverages, and Limousine/Livery Wrap Coverages . The $50 Deductible is not available on Incomplete Vehicle Coverages. The $0 Deductible Option is not available on Used Core Plan Coverages. The Disappearing Deductible is not available on Incomplete Vehicle Coverages and Limousine/Livery Wrap Coverages . 5. WHAT THIS AGREEMENT COVERS: Subject to the deductibles, exclusions and other limitations In this Agreement and depending on the FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Plan Coverage You elected, service and repairs (including parts, labor costs and applicable taxes) will be provided while You own the Vehicle. We will either: (a) service Your Vehicle; (b) repair or replace covered Failures or (c) reimburse You for the Vehicle's servicing in the event of an Emergency Service or Repair, or for the repair or replacement of covered Failures and repairs needed to a non-covered component caused by the Failure of a covered component. We may review the requested repair or service or inspect the Vehicle before performing any service or repairs. 5A. COVERED ITEMS -"PowertrainCARE If You elected PowertrainCARE, the following items are covered except for Component Wrap (Non-CPO) Plan Coverages. Engine -Cylinder block and Internal Lubricated Parts, seals and gaskets, the cylinder heads, manifold (Exhaust, Intake and bolts), factory installed turbocharger/ supercharger units, timing chain (gears or belt), flywheel, valve covers, oil pan, timing chain cover, oil pump, water pump, thermostat, thermostat housing. (EXCEPTIONS: CARBURETION AND FUEL INJECTION COMPONENTS ARE NOT COVERED). Transmission -Transmission case and all internal parts including torque converter and transfer case (all internal parts), seals and gaskets. Front-Wheel Drive -Final drive housing and Rear Axle Housing for AWD (including all Internal parts), universal and constant velocity joints, axle shafts, locking rings (four-wheel drive vehicles), seals and gaskets, and automatic front locking hubs (four-wheel drive). Rear-Wheel Drive -Drive axle housings and Front Axle Housing for 4X4 (including all Internal parts), universal and constant velocity joints, axle shafts, seals and gaskets, and driveshafts. 5B. COVERED ITEMS -"BaseCARE If You elected BaseCARE, You have PowertrainCARE coverage and coverage for the following additional items: Odometer & Speedometer -Coverage is provided for both the odometer and speedometer, including all cables and connectors . Engine -Metal fuel lines, harmonic balancer and bolt, and diesel injector pump. Steering -Power steering pump, cooler and metal lines, couplings, seals and gaskets, manual and power steering gear housing and all internal parts, including linkages, control valve, column lock (tilt wheel), pulley assembly for power steering pump , and the idler arm. Front Suspension -MacPherson struts, upper and lower control arms, stabilizer bar, linkage and bushings, tie rods, control arm shafts and bushings, upper and lower ball joints, kingpins and bushings, spindle and spindle supports. NOTE: This coverage includes only the Items listed in this paragraph and does not include either front end alignments or wheel balancing, unless the repair to such items is required In conjunction with the repair of a Failure. Brakes • Master cylinder, calipers and wheel cylinders, combination valve, metal lines and fittings, power brake booster, backing plates, springs, clips and retainers, self-adjusters, parking brake linkage and cables, brake pedal shaft. NOTE: This coverage includes only the items listed in this paragraph and does not Include brake drums, rotors, linings or pads, unless the repair to such Items Is required in conjunction with the repair of a covered Failure. Air Conditioning -Compressor, condenser, evaporator, A/C compressor head, A/C compressor clutch switch, A/C clutch and clutch bearings, compressor seals, pulley and field coil. Electrical -Alternator, starter motor, voltage regulator, manually operated electrical switches, ignition switch, wiper motors, electronic ignition module, radiator fan relay, fuel pump, starter motor solenoid, wiring harnesses (excluding spark plug wires), and electrical components of a heated back glass. NOTE: Heated back glass cpverage is for electrical components only and does not Include general glass damage or breakage. 5C. COVERED ITEMS -"ExtraCARE If You elected ExtraCARE, You have PowertrainCARE and BaseCARE coverage and coverage for the following additional items: Engine -Flywheel ring gear, diesel lift pump and gas and diesel fuel injectors. High Tech -Air conditioner accumulator, ETA pump hose assembly, anti-lock brake module and sensor, automatic temperature control, distributor cap and rotor, electronic air suspension (switch- vacuum pump, control-assembly suspension air spring, spring & solenoid assembly front suspension, air spring solenoid, o-ring solenoid, left/right-front spring , dryer assembly, sensor-air level, airline protector, spring-load leveling, control module-air suspension, sensor right/ left rear suspension leveling, air suspension quick connect, airline repair kit, switch-right/left rear suspension leveling, o-ring suspension air spring dryer, silencer-air suspension, wire assembly air suspension Page 2 of 12 TERMS AND CONDITIONS switch, front spring air suspension and rear spring air suspension), electronic instrument cluster (excluding the dash pad, clock, audio and visual equipment), fuel tank and lines, diesel injectors and lines, heater blower motor heater control assembly, and core assembly, keyless entry system (excluding door handles), power seat motors, power window motors and regulators, power antenna, power door locks (excluding door handles and electronic key fobs), power door lock retainer clip, radiator, radiator fan, radiator fan clutch or motor, speed control, engine mounts, transmission vacuum module and mounts, and external transmission module. SD. COVERED ITEMS -"PremlumCARE If You elected PremiumCARE , all Failures are covered EXCEPT for those items excluded In the Provision titled: "WHAT IS NOT COVERED BY THIS AGREEMENT . SE. COVERED ITEMS • NEW PLAN "LeaseCARE" If you elected LeaseCARE, You have PremiumCARE coverage with Wear Items . SF. COVERED ITEMS· NEW PLAN "Component Wrap (Non-CPO) Coverage" If You elected Component Wrap (Non-CPO) Coverage, You have new ExtraCARE or PremiumCARE coverage for all components not covered under any existing Powertrain Warranty. Component Wrap (Non-CPO) Coverage applies only to the original Service Contract Holder for the selected coverage and is not transferable to any subsequent vehicle owner. SG. COVERED ITEMS • NEW PLAN "LIMOUSINE/LIVERY Wrap Coverage" If You elected Limousine/Livery Wrap Coverage, You have PremiumCARE coverage on all components not covered under any ExtraCARE Limited Warranty . SH. COVERED ITEMS -NEW PLAN "RentalCARE If You elected RentalCARE coverage, We will reimburse You for the actual charges up to $30 per day (including tax) on Ford and Competitive Make vehicles and $45 per day (including tax) on Lincoln vehicles that You incur to rent a motor vehicle for up to (3) days while Your Vehicle is being repaired provided, however: (i) the service or repair is: (1) covered under the New Vehicle Limited Warranty or (2) the result of a manufacturer's recall or customer satisfaction program and (ii) the vehicle must be rented from a Ford or Lincoln dealership or other commercial agency that rents or leases motor vehicles as its principal business. RentalCARE coverage will begin when You deliver the Vehicle to the Selling Dealer or other dealer that has a franchise from an original equipment manufacturer. To determine the (3) day coverage period, the first day of coverage is the day after You deliver Your Vehicle for repair or service . If You elected RentalCARE Coverage with a plan term beyond the 3 years or 36 months from the New Vehicle Limited Warranty, You will receive component coverage only under our PremiumCARE plan upon expiration of the earlier of 3 years or 36 months from the New Vehicle Limited Warranty, for the additional plan term You selected. 51. COVERED ITEMS· Ford Super Duty Diesel EnglneCARE If You elected Ford Super Duty Diesel EngineCARE, the following items are covered: Crankcase, oil cooler, cylinder block, cylinder heads, cylinder head gasket, EGR cooler, factory installed turbocharger, fuel injection pump, fuel injection pressure regulator, fuel injectors, internal lubricated parts, oil pump, timing chain cover, and timing chain (gears or belt). SJ. COVERED ITEMS • Ford Super Duty Diesel EngineCARE Plus If You elected Ford Super Duty Diesel EngineCARE Plus, the following additional items are covered : Flywheel, manifold (exhaust and intake), manifold and bolts, oil pan, seals and gaskets, thermostat , thermostat housing, valve covers, and water pump. 6. ADDITIONAL BENEFITS SA. ROADSIDE ASSISTANCE COVERAGE (FORD AND COMPETITIVE MAKE VEHICLES) -Only available with the following NEW AND USED CORE PLAN COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO) COVERAGES, LIMOUSINE/LIVERY WRAP COVERAGES OR SUPER DUTY COVERAGE PLANS: For questions or inquiries with all New and Used Core Coverages, LeaseCARE Coverages, Component Wrap (Non-CPO) Coverages, Limousine/Livery Wrap Coverages and Super Duty Coverages up to and including E and F-250 vehicle series and equivalent vehicle series, You should address correspondence to Ford Roadside at P.O. Box 9145, Medford , MA 02155. For questions or inquiries with all Super Duty Plans covering E and F-350 vehicle series and higher and equivalent vehicle series, You should address correspondence to Ford Roadside at P.O. Box 141266, Irving, Texas 75014-1266. Cross Country and Coach Net shall hereinafter be collectively referred to as "Ford Roadside ." Roadside Assistance includes : (i) Roadside Assistance Items, (ii) Emergency Travel Expense Reimbursement, and (iii) Destination Assistance. The Roadside Assistance benefits provided under this Agreement are available from Ford Roadside 24 hours a day, 7 days a week. FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) To request roadside assistance or for customer inquiries, call Ford Roadside at 800-241-3673. Service providers who provide Roadside Assistance are independent contractors and not employees, agents or representatives of Ours or of Our subcontractors. 1. ROADSIDE ASSISTANCE ITEMS COVERED: Roadside Assistance provides coverage of up to $100 in benefits for the following items (including the cost of the service call and labor costs for services performed at the site of the disablement): (a) lock-out assistance; (b) flat tire changes; (c) battery jump starts (electric Vehicle's main power cell batteries are not included in this coverage; (d) out of fuel assistance, which provides the delivery of gasoline or diesel fuel to You, including the cost of up to 2 gallons of fuel (5 gallons of diesel fuel for diesel engine vehicles), provided that coverage is limited to 3 "no charge" service calls during a 12 month period; and (d) towing, when the Vehicle is disabled, provided this coverage is limited to one tow per disablement. ITEMS NOT COVERED : Roadside Assistance does not provide coverage for : (a) replacement parts, (b) gasoline or diesel fuel (except for an out of fuel assistance call provided in section 6.1 (d) herein), (c) tire repair, (d) rental of towing equipment, (e) storage fees; (f) fees for labor performed at a garage or service faciliti; or, (g) any "out of fuel" service request if the Vehicle is located at Your residence or an operating commercial fueling station; (h) impound towing or towing by a person other than a licensed service station or garage; (i) the assistance of any private parties or (j) alternative fuel (such as compressed natural gas or liquid propane gas). WHEN YOU CALL FOR SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER AND A SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE PROVIDE THE DISPATCHER WITH: 1) Your name, address and the VIN ; 2) the exact location of the Vehicle ; and, 3) the nature of Your emergency. LIMIT OF LIABILITY: If You prefer to arrange Your own roadside assistance or towing, We will reimburse You up to $100 per disablement for the emergency expenses You actually incur, provided that within twenty (20) days of the disablement You send a written request for Roadside Assistance benefits that includes a statement of Your loss and the original receipts for Your expenses to Ford Roadside at the address shown herein . 2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT • If Your Vehicle is disabled 100 or more miles from Your residence (according/ to Ford Roads ide records) as a result of a collision or a mechanical Failure covered by this Agreement or the New Vehicle Limited Warranty, We will reimburse You up to $500 for the actual Emergency Travel Expenses You incur within the first 72 hours following the disablement. 3. DESTINATION ASSISTANCE • If the Vehicle is disabled because of a collision or Failure covered by this Agreement or a New Vehicle Limited Warranty and You require transportation to Your destination, We will reimburse Your transportation costs up to $75. To receive reimbursement expenses under "EMERGENCY TRAVEL EXPENSE REIMBURSEMENT and "DESTINATION ASSISTANCE , within twenty (20) days of the disablement, You must send to Ford/Lincoln Roadside at the address shown here In a written request for benefits that includes: (i) a statement of Your loss; (ii) the original receipts for Your expenses; (iii) a copy of the accident report filed with the state or local police (If the disablement is caused by a collision); (Iv) a copy of the repair order Indicating the service or repairs performed under this Agreement or the Vehicle s New Vehicle Limited Warranty (If the disablement is due to a Failure). 4. TOWING REIMBURSEMENT • If towing is necessary because a Failure occurs or services provided by Your coverage are required, Ford/Lincoln Roadside will pay the towing if the Vehicle is towed to the Selling Dealer or other Ford Motor Company franchised dealer. The amount of the cost to be reimbursed will depend upon the coverage You select in the Application . The towing reimbursement is limited to $100 per incident on E and F-250 vehicle series and $200 per incident on E and F-350 vehicle series and higher. 5. KEY SERVICES OPTION. This option is available on all NEW AND USED CORE COVERAGES, LEASECARE COVERAGES, LIMOUSINE/LIVERY WRAP COVERAGES, CPO UPGRADE COVERAGES OR COMPONENT WRAP (NON-CPO) COVERAGES: 1. If You purchased the Key Services option with the Coverages referenced above on Your Eligible Vehicle keys and/or key fobs are lost, stolen, damaged or destroyed on vehicles up to and including E and F-550 vehicle series or any equivalent competitive make vehicle Page 3 of 12 TERMS AND CONDITIONS series, Ford Roadside will arrange for replacement of Your Eligible Vehicle key and/or key fobs. The maximum benefit for Key Services will not exceed $500 per year (including keys and fobs, labor charges, programming, registration, and taxes). We recommend that You return to Your originating dealer or any other appropriate franchise dealer for Key Services. TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT ALL ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS LOST, STOLEN, DAMAGED OR DESTROYED BE REPROGRAMMED BY YOUR ORIGINATING DEALER OR OTHER APPROVED FRANCHISE DEALER. 2. To receive Key Services coverage, You must provide the following to Your originating Dealer or other appropriate franchise dealer: · A completed and signed Vehicle Ownership form; · A valid driver's license; · One additional piece of identification relating to the Vehicle such as Vehicle Title or Bill of Sale, valid Certificate of Registration or Registration, or valid proof of insurance for the Vehicle; and • Your written consent authorizing Key Services on your behalf if request is made by a third party agency. SB. ROADSIDE ASSISTANCE COVERAGE (LINCOLN VEHICLES) -Available with the following NEW AND USED CORE PLAN COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO) COVERAGES, AND LIMOUSINE/LIVERY WRAP COVERAGE PLANS: For questions or inquiries with all New and Used Core Coverages, LeaseCARE Coverages, Component Wrap (Non-CPO) Coverages, Limousine/Livery Wrap Coverages, You should address correspondence to Lincoln Roadside at 1000 AAA Drive, Mail Drop 99, Heathrow, FL 32746. Roadside Assistance includes: (i) Roadside Assistance Items, (ii) Emergency Travel Expense Reimbursement, and (iii) Destination Assistance. The Roadside Assistance benefits provided under this Agreement are available from Lincoln Roadside 24 hours a day, 7 days a week. To request roadside assistance or for customer inquiries, call Lincoln Roadside at 800-521-4140. Service providers who provide Roadside Assistance are independent contractors and not employees, agents or representatives of Ours or of Our subcontractors. 1. ROADSIDE ASSISTANCE ITEMS COVERED: Roadside Assistance provides coverage of up to $100 in benefits for the following items (including the cost of the service call and labor costs for services performed at the site of the disablement): (a) lock-out assistance; (b) flat tire changes; (c) battery jump starts (electric Vehicle's main power cell batteries are not included in this coverage; (d) out of fuel assistance, which provides the delivery of gasoline or diesel fuel to You, including the cost of up to 2 gallons of fuel, provided that coverage is limited to 3 ""no charge" service calls during a 12 month period; and (d) towing of up to $100 on gas vehicles and up to $200 on hybrid vehicles, including vehicles with trailers attached, when the Vehicle is disabled, provided this coverage is limited to one tow per disablement and (e) winch out within 100 feet of paved or county maintained road. ITEMS NOT COVERED: Roadside Assistance does not provide coverage for: (a) replacement parts, (b) gasoline or diesel fuel (except for an out of fuel assistance call provided in section 6B (1) herein), (c) tire repair, (d) rental of towing equipment, (e) storage fees; (f) fees for labor performed at a garage or service facility; or, (g) any "out of fuel" service request if the Vehicle is located at Your residence or an operating commercial fueling station; (h) impound towing or towing by a person other than a licensed service station or garage; (i) the assistance of any private parties or U) alternative fuel (such as compressed natural gas or liquid propane gas). WHEN YOU CALL FOR SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER AND A SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE PROVIDE THE DISPATCHER WITH: 1) Your name, address and the VIN; 2) the exact location of the Vehicle; and, 3) the nature of Your emergency. LIMIT OF LIABILITY: If You prefer to arrange Your own roadside assistance or towing, We will reimburse You up to $100 per disablement for the emergency expenses You actually incur on Lincoln gas vehicles and up to $200 on Lincoln hybrid vehicles, provided that within twenty (20) days of the disablement You send a written request for Roadside Assistance benefits that includes a statement of Your loss and the original receipts for Your expenses to Lincoln Roadside at the address shown herein. 2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT• If Your Vehicle is disabled 100 or more miles from Your residence (according to Lincoln Roadside records) as a result of a collision or a mechanical Failure covered by this Agreement or the New Vehicle Limited Warranty, We will reimburse You up to $500 for the actual Emergency Travel Expenses You incur within the first 72 hours following the disablement. FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) 3. DESTINATION ASSISTANCE• If the Vehicle is disabled because of a collision or Failure covered by this Agreement or a New Vehicle Limited Warranty and You require transportation to Your destination, We will reimburse Your transportation costs up to $75. To receive reimbursement expenses under "EMERGENCY TRAVEL EXPENSE REIMBURSEMENT and "DESTINATION ASSISTANCE, within twenty (20) days of the disablement, You must send to Lincoln Roadside at the address shown here in a written request for benefits that includes: (i) a statement of Your loss; (ii) the original receipts for Your expenses; (iii) a copy of the accident report filed with the state or local police (if the disablement is caused by a collision); (iv) a copy of the repair order indicating the service or repairs performed under this Agreement or the Vehicle s New Vehicle Limited Warranty (if the disablement is due to a Failure). 4. TOWING REIMBURSEMENT -If towing is necessary because a Failure occurs or services provided by Your coverage are required, Lincoln Roadside will pay the towing if the Vehicle is towed to the Selling Dealer or other Lincoln Motor Company franchised dealer. The amount of the cost to be reimbursed will depend upon the coverage You select in the Application. The towing reimbursement is limited to $100 per incident on Lincoln gas vehicles and $200 on Lincoln hybrid vehicles. 5. KEY SERVICES OPTION -This option is available on all NEW AND USED CORE COVERAGES, LEASECARE COVERAGES, LIMOUSINE/LIVERY WRAP COVERAGES, CPO UPGRADE COVERAGES OR COMPONENT WRAP (NON-CPO) COVERAGES 1. If You purchased the Key Services option with the Coverages referenced above on Your Eligible Vehicle keys and/or key fobs are lost, stolen, damaged or destroyed on Lincoln vehicles Lincoln Roadside will arrange for replacement of Your Eligible Vehicle key and/ or key fobs. The maximum benefit for Key Services will not exceed $500 per year (including keys and fobs, labor charges, programming, registration, and taxes). We recommend that You return to Your originating dealer or any other appropriate franchise dealer for Key Services. TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT ALL ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS LOST, STOLEN, DAMAGED OR DESTROYED BE REPROGRAMMED BY YOUR ORIGINATING DEALER OR OTHER APPROVED FRANCHISE DEALER. 2. To receive Key Services coverage, You must provide the following to Your originating Dealer or other appropriate franchise dealer: · A completed and signed Vehicle Ownership form; • A valid driver's license; · One additional piece of identification relating to the Vehicle such as Vehicle Title or Bill of Sale, valid Certificate of Registration or Registration, or valid proof of insurance for the Vehicle; and · Your written consent authorizing Key Services on your behalf if request is made by a third party agency. SC. RENTAL CAR REIMBURSEMENT: AVAILABLE ON NEW AND USED CORE COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO) COVERAGES, OR SUPER DUTY COVERAGES You may be eligible for rental car reimbursement if: (i) the servicing or repair facility determines that the service or repair is: (a) covered under this Agreement or a New Vehicle Limited Warranty or (b) covered under both this Agreement and the Manufacturers' Limited Warranty for Powertrain, Safety and Emission coverages or a Ford Motor Company manufacturer's recall, and (ii) You rent the vehicle from a Ford or Lincoln dealership or other commercial agency. If You elect the First Day Rental Delete Option, an additional eligibility term for Rental Car Reimbursement is the Vehicle must be kept overnight by the repair facility because it was inoperable or would become inoperable if it was continued to be operated. If You meet all of the eligibility requirements set forth herein, We will reimburse You for vehicle rental charges You actually incur up to $30 per day (including tax) for Ford, Mercury and Competitive Make Vehicles and $45 per day (including tax) for Lincoln vehicles for up to 1 O days or until the repair is complete, whichever occurs first. Rental Car Reimbursement starts when the Vehicle is delivered to the Selling Dealer or other Ford Motor Company franchised dealer for service and the vehicle is inoperable. Rental Car Reimbursement ends when the repair is completed. SD. FIRST DAY RENTAL OPTION -If Your Vehicle is a Ford, Lincoln or Mercury Vehicle, You received First Day Rental with Your NEW OR USED CORE COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO) COVERAGES, OR CPO UPGRADE COVERAGE, We will reimburse You for Page 4 of 12 TERMS AND CONDITIONS vehicle rental charges You actually incur up to $30 per day (including tax) for Ford, Mercury and Competitive Make Vehicles and $45 per day (including tax) for Lincoln vehicles for up to 10 days or until the repair is complete , whichever occurs first. Rental Car Reimbursement starts when the Vehicle is delivered to the Selling Dealer or other Ford Motor Company franchised dealer for service. We will not reimburse You for any vehicle rental charge(s) incurred before the Signature Date of this Agreement or upon completion of Your repair. 6E. ENHANCED RENT AL OPTION: This option is available on all NEW AND USED CORE COVERAGES, LEASECARE COVERAGES , COMPONENT WRAP (NON-CPO) COVERAGES, CPO UPGRADE COVERAGES, RENTALCARE COVERAGES AND SUPER DUTY COVERAGES. If You elected to purchase Enhanced Rental Option with any of the Coverages referenced above, We will reimburse You for vehicle rental charges You actually incur up to $60 per day (including tax) for up to 10 days for all plans except RentalCARE and for up to 3 days on RentalCare or until the repair is complete , whichever occurs first. Enhanced Rental Option starts when the Vehicle is delivered to the Selling Dealer or other Ford Motor Company franchised dealer for service. 6F. INTERIOR/EXTERIOR LIGHTING OPTION • This option is available on New, Incomplete and CPO Upgrade PremiumCARE Coverages and LeaseCARE Coverages. If you purchased any of the above coverages, You received Interior/Exterior Lighting coverage for electrical failures on incandescent bulbs, halogen bulbs, High Intensity Discharge (HID) and LED lamp assemblies. 6G. LINCOLN PICK UP DELIVERY AND LOANER SERVICE OPTION: This option is available on New PremiumCARE Coverage and LeaseCARE Coverages on eligible Lincoln vehicles. If You elected the Lincoln Pick Up, Delivery and Loaner Service Option You may contact any Lincoln dealership within a 20 mile radius of Your vehicle location for pick up and delivery of Your Lincoln vehicle to the dealership location for unlimited repairs ,and other services related to Your vehicle. You will receive the First Day Rental Option and a loaner vehicle at the time of pick up and delivery of Your vehicle for repairs or services . The loaner vehicle will be provided for up to two days and up to $45 per day per service. 7. WHAT IS NOT COVERED BY THIS AGREEMENT: Unless stated otherwise (See STATE SPECIFIC provisions for additional exclusions or changes), this Agreement does NOT cover: a) Repairs covered by manufacturer recalls, Insurance or in-force warranty or warranty provided by an insolvent manufacturer or insurer; b) Service adjustments, cleaning not made with a covered repair and software upgrades; c) Repairs to any engine, transmission and final drive components for damages caused by an after-market (non-factory installed) part including but not limited to: turbocharger, supercharger, Compressed Natural Gas (CNG), Liquid Propane Gas (LPG), Nitrous Oxide fuel system modification or any other performance enhancing powertrain components Including but not limited to Ford racing parts or accessories; d) Repairs caused by loss of lubricants or fluids or contamination of oil, fluids or fuel and repairs caused by continued operation of the vehicle after loss of lubricant or fluids or contamination of oil, fluids or fuel; e) Repairs caused by improper or unauthorized service procedures, collisions or other physical damage to the Vehicle, damage caused by a foreign object, unreasonable use or continued use with an obvious failure (including driving over curbs, overloading, or using the Vehicle as a stationary power source), damage from fire or explosions, road hazards, other casualty losses, or losses due to negligence, racing or Failures caused by: (1) alterations or modifications of the Vehicle, including the body, chassis, or components, after the Vehicle leaves the control of the manufacturer (any part or accessory that Is not permanently affixed to the Vehicle at point of sale); (2) tampering with the Vehicle or the emissions systems and components; (3) the installation or use of any mechanical or electrical part not approved, certified or authorized by the Vehicle's manufacturer or any repair caused by after-market (nonfactory approved) PCM reprogramming; or (4) any part designated for "offroad only" that is not installed by the manufacturer, Including, but not limited to, lift kits, oversized tires, aftermarket wheels that do not provide equivalent fit and function as the original equipment installed by the manufacturer, roll bars, cellular phones, alarm systems, automatic starting systems and performanceenhancing powertraln components; f) Damage caused by the environment and pollution, Including FPLP 6240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) airborne fallout, corrosion chemicals, debris, tree sap, salt, hail, windstorm, lightning, freezing, flooding, earthquake, snow or ice; g) Damage caused by theft, vandalism, terrorism, riot or acts of war; h) Any vehicle plan that exceeds the hour parameter for coverage expiration. i) Repairs or services caused by lack of required or recommended maintenance; j) Scheduled Maintenance Services; k) Repairs needed to a covered part caused by the Failure of a noncovered part; I) Repairs to the Vehicle If the odometer or hour meter Is altered, broken, repaired or replaced so that We cannot determine the actual mileage or hours on the Vehicle; m) Loss of use of the Vehicle, loss of Income, special or consequential damages, and personal expenses, such as motels, food, gas and mileage (except as provided by Roadside Assistance); n) Rental vehicle charges or fees such as mileage charges, drop-off fees, Insurance, or gasoline; o) Vehicles manufactured for sale outside the United States, District of Columbia or Canada; p) Repairs to the Vehicle necessary due to operation outside of the United States, District of Columbia, Guam, Mexico, Puerto Rico, Virgin Islands, American Samoa, or Canada; q) Repairs made to the Vehicle that are required due to a condition that existed prior to the purchase or transfer of this Agreement; r) Shop supplies and disposal of environmental wastes from the Vehicle or fuel used during the repair of Your Vehicle or storage fees; s) A Vehicle is excluded from coverage if, (1) the New Vehicle Limited Warranty for the Vehicle or specified component parts are voided, in whole or part, (2) the Vehicle is a Branded or Salvaged Vehicle, or (3) If We cannot determine the VIN. t) The following are not covered by this Agreement: Alfa Romeo, Aston Martin, Bentley, Bugatti, Ferrari, Fisker, Hummer, Lamborghini, Land Rover, Lotus, Maseratl, Maybach, McLaren, Porsche, Rolls Royce, Saab, Suzuki, Tesla and Wheego. Acura NSX, Audi: RB, R9, R20 and any model with 8 or more cylinders, BMW: 6 series, 7 series, M series, ZS and 18, Cadillac: V series, and XLR, Chevrolet: Camara ZL 1, Corvette 427 , Corvette 206, and Corvette ZR1, Chrysler: SRT, Dodge: SRT, Stealth, and Viper, Ford: Foose F-150, GT, Mustang Cobra R, All Roush Performance Modified Vehicles (except Stage 1and Stage 2,) Shelby GT 500KR, GTS, Supersnake, all Saleen modified vehicles, and all Transit Connect Electric, Honda: Civic Natural Gas and FCX Clarity, Jaguar: F-Type, XJ series and XK series, Jeep: SRT, Lexus: LF-A and RC F, Mercedes-Benz: AMG, CL Class, G Class, Kompressor, S Class, SL Class, and SLR Class, Nissan: GT-R, and Volkswagen: Phaeton and any model with a W12 engine, taxis, vehicles used for competitive driving/racing/off-road use, all performance modified vehicles (Including Hennessey), 4X2-equlpped vehicles modified with 4X4 AWD capabilities, fuel cell vehicles, incomplete vehicles (e.g., chassis cabs, cutaways, stripped chassis (except Ford Chevrolet, Dodge and GMC). Additional exclusions for New and Used Core, LeaseCARE and Component Wrap (Non-CPO) Coverages includes all trucks with the box removed or deleted. Additional Exclusions for Used Core Plans and Component Wrap (Non-CPO) Plans Includes all emergency vehicles (fire/ ambulance), police vehicles, limousines, livery, shuttles, and tow trucks. LeaseCARE (Ford and Competitive Make vehicles) excludes all Lincoln vehicles. LeaseCARE (Lincoln vehicles) excludes all Ford and Competitive Make vehicles. RentalCARE coverage (Ford and Competitive Make) excludes Competitive Make Incomplete, Cab and Chassis vehicles and all Lincoln vehicles. RentalCARE (Lincoln vehicles) excludes all Ford Vehicles. Additional exclusions for Certified Pre-Owned Upgrade Coverages includes vehicles equipped with snow plows. Additional exclusions for Incomplete Vehicle coverages Includes all Competitive Make (non-Ford) vehicles except Chevrolet, Dodge and GMC, Ford E Serles vehicles with body codes E1B, E1E, E2E, E3B, E3E, S1E, S2E, S3B, and S3E, and all Ford F-650 and higher vehicle series and any equivalent competitive make vehicle. The Pick Up, Delivery and Loaner Service Option excludes car washes, detailing, lease or vehicle returns, Lincoln Commercial Use vehicles, Lincoln fleet vehicles purchased or leased with codes 7 and D, Lincoln vehicles purchased outside of the United States, and Roadside Assistance Services. u) Batteries of all types and cables, belts, hoses, hose clamps, brakes (front hub, drums, shoes, linings, disc rotors, pads), Page 5 of 12 TERMS AND CONDITIONS manual transmission clutch disc, exhaust system (includes catalytic converter), spark plugs, squeaks, rattles, tires, tune-ups, wheel balancing, wheel alignment, all lamps and lights (LED and HID lights, bulbs, sealed beam and lenses) except when purchased with New or Incomplete PremiumCARE Interior/ Exterior Lighting, fogging of lamp assemblies and shock absorbers. NOTE: When LeaseCARE Is purchased, Wear Items are not excluded. v) Service adjustments and cleaning, fixed (non-moving) body parts, bumpers, glass, moldings, ornamentation, paint, rust, sheet metal, structural underbody framework, side and rear view mirrors (glass and housing), water leaks, wind noise, weather strips, wheels, wheel studs, wheel covers, convertible top and bow, fabric, liners, fasteners, carpets, dash pad, wiper blades, knobs, trim, upholstery, physical damage or cosmetic issues. NOTE: When LeaseCARE is purchased, Wear Items are not excluded. w) Costs or expenses for the teardown, rental expense, inspection or diagnosis of Failures not covered by this Agreement. 8. REPAIR INFORMATION BA. WHERE TO GO FOR REPAIRS: (1)To obtain repairs or services under this Agreement on Ford, Lincoln and Mercury products, We require that You return to Your Selling Dealer or any other Ford or Lincoln franchised dealership in the United States or Canada. On Competitive Make products, We recommend that You return to Your Selling Dealer or other repair facility to obtain repairs or services to Your vehicle. If Your Vehicle is a Ford or Mercury, call 800-392-FORD to find the nearest Ford dealership. If the Vehicle is a Lincoln, call 800-521-4140 to find the nearest Lincoln dealership. Call 800-521-4144 to determine if repairs or services to Your Competitive Make Vehicle are covered by this Agreement. (2) If the Vehicle should need Emergency Service or Repair in the United States or Canada, and the vehicle is inoperable, You may use other repair or service facilities if all local Ford or Lincoln dealerships within a 25 mile radius are closed. If the Vehicle should need Emergency Service or Repair in Mexico, We require that You return to a Ford or Lincoln Dealership for repairs or services. If the vehicle is inoperable, You may use other repair or service facilities if all Ford and Lincoln dealerships within a 25 mile radius are closed. (3) To request reimbursement, You must provide a copy of the repair order and proof of payment to Your Selling Dealer or contact 1-800-321-7790. You have one year from the repair order open date or payment receipt date to request Your refund. BB. REPAIRS & MAINTENANCE SERVICES ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS: All repairs will be made with Ford authorized new or remanufactured parts or other products We authorize. BC. LOSS LIMITS: We will pay up to the current NADA Retail Value of the Vehicle for all service contract repairs for CORE Coverages, LeaseCARE Coverages, Component Wrap (Non-CPO) Coverages, Limousine/Livery Wrap Coverages and Super Duty Coverages for each Eligible Repair Visit. On a Ford or Lincoln vehicle, We will reimburse You fair and reasonable costs for parts and labor. On a Competitive Make vehicle, We will reimburse You up to the Manufacturer s Suggested Retail Price for parts and up to the retail time in a National Industry Labor Time manual for labor. 9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain coverage or reimbursement under this Agreement, You must: (i) properly operate the Vehicle and (ii) provide proof of Scheduled Maintenance Services. Proof of Scheduled Maintenance Services includes maintenance records that show mileage, date of maintenance service, VIN and the maintenance that was performed. Scheduled Maintenance Service requires periodic service checks based on mileage intervals and the make and model of Your vehicle. Please review the Owner's Guide for Your Scheduled Maintenance Service requirements that are provided to You at the time of vehicle purchase. If You perform Your own Scheduled Maintenance Services, You must maintain a log including date, mileage and description of each maintenance service and provide corresponding receipts for purchases of parts and fluids. 10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for coverage for which Your Vehicle is ineligible or coverage in excess of the maximum allowed under this Agreement, We will refund the excess charge. If You financed Your Agreement We will send the refund to Your lender with instructions to credit Your loan. You will be notified of the refund and the termination of any ineligible or excess coverage. 11. CONTRACT MODIFICATIONS & CHANGES: If Your coverage under this Agreement has not expired or been otherwise limited, it may be modified or changed by You, as shown below: FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) NEW CORE COVERAGE AND SUPER DUTY PLANS: For all Ford, Lincoln or Mercury Vehicles and Super Duty Vehicles, You may change Your coverage under this Agreement: (i) before the expiration of the New Vehicle Limited Warranty; or (ii) within the first 90 days after the Signature Date, whichever date (i) or (ii) is later. For all Competitive Make Vehicles, You may change Your coverage under this Agreement: (iii) before the expiration of the first 3 years from the Warranty Start Date or within the first 36,000 miles from Zero Miles; whichever occurs first. or (iv) within the first 90 days after the Signature Date, whichever date in (iii) or (iv) is later. On New Core Coverages and Super Duty Coverages purchased beyond 12 months or 12,000 miles, whichever comes first, within the New Vehicle Limited Warranty coverage, We will charge a $100 fee for changes to coverage ("12/12 Surcharge"). On New Core Coverages and Super Duty Coverages purchased beyond the 5 months or 5,000 miles of the 3 year or 36,000 miles New Vehicle Limited Warranty coverage expiration on Ford and Competitive Make Vehicles or beyond the 5 months or 5,000 miles of the 4 years or 50,000 miles New Vehicle Limited Warranty coverage expiration on Lincoln vehicles, We will charge a $200 fee (includes the 12/12 Surcharge) for changes to coverage. USED CORE COVERAGE PLANS: You may change Your coverage under this Agreement within the first 90 days after the Signature Date. 11A. TRANSFERABILITY: You may transfer the remaining coverage of the Vehicle under this Agreement, if You pay Us a $75 transfer fee and if You or the transferee of this Agreement initiates the transfer process and provides the following items to any Ford or Lincoln dealership or Us at P.O. Box 6045, Dearborn, Michigan 48121 within 180 days of the vehicle sale: (i) a letter, signed by You, transferring this Agreement to the transferee; (ii) a statement of the mileage on the Vehicle at the time of transfer; and (iii) the name and address of the transferee; You may not transfer coverage if the Vehicle becomes a Branded Vehicle or is repossessed. Transferred Agreements may not be cancelled. 12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (1) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, on or before the 30th day from the Signature Date and no claims have been filed under this Agreement, the Selling Dealer will cancel this Agreement and refund the purchase price You paid for this Agreement, minus a $75 processing fee for each plan cancelled. (2) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 30th day or a claim has been filed at any time during the term of this Agreement from the Signature Date the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or months, whichever is less, and refund this amount ("Pro Rata basis ) to You or Your lender, minus a $75 processing fee for each plan cancelled. (3) If the Selling Dealer is no longer in business, then You may submit a written request to Us at the address referenced in 11 A. (4) You may not cancel the options You purchased without canceling the entire Agreement. If this Agreement expires under the time or mileage limitations, You are not entitled to a refund. If we provided this Agreement to You at no cost, You are not entitled to a refund. (5) If You have financed this Agreement, (a) any refund due under this Agreement will be made payable to the lienholder, up to the amount of the lien; and (b) only that portion of a refund due under this Agreement in excess of the amount of the lien will be paid to You. If this Agreement was not financed, any refund due under this Agreement will be paid by check issued in Your name. (B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement if You fail to comply with this Agreement. If We cancel this Agreement, We will refund the purchase price on a Pro Rata basis. If We provided this Agreement at no cost, You are not entitled to a refund. 13. DISPUTE RESOLUTION & ARBITRATION: Either You or We may choose to have any dispute related to this Agreement or the Application decided by non-binding arbitration administered by the Better Business Bureau (BBB). You agree Page 6 of 12 TERMS AND CONDITIONS not to consolidate or group Your dispute with other arbitration or disputes concerning this Agreement or Application. You agree that You will not participate in any class arbitration concerning this Agreement or Application. We do not agree to class arbitration. To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto. bbb.org/extendedserviceplan. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. If You initiate the arbitration process, BBB will charge You an arbitration filing fee of $50. You may employ an attorney to represent You in the arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in writing with a supporting opinion. 14. STATE SPECIFIC PROVISIONS: The following provisions are applicable in the states set forth below and modify only those specific terms referenced. All other terms and conditions are unchanged. 14.1 For Agreements in ALABAMA, ALASKA, HAWAII, MAINE, MINNESOTA, MISSOURI, NEW JERSEY, NEW MEXICO, SOUTH CAROLINA, TEXAS, AND WISCONSIN: 12A. (6) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: In New Mexico, if You have not received your refund amount within sixty (60) days of your cancellation request, and within forty five (45) days of Your cancellation request in AL, AK, HI, ME, MN, MO, NJ, SC, TX, and WI You are entitled to receive ten percent (10%) of the refund amount outstanding for every month that the refund is delayed. 14.2 For Agreements in ALABAMA, ALASKA, HAWAII, MAINE, MINNESOTA, MISSOURI, NEW JERSEY, NEW MEXICO, SOUTH CAROLINA, TEXAS AND VERMONT: 12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, on or before the 30th day from the Signature Date and no claims have been filed under this Agreement, the Selling Dealer will cancel this Agreement and refund the purchase price You paid for this Agreement. 14.3 For Agreements in HAWAII, MINNESOTA, MISSOURI, MONTANA, NEW JERSEY, NORTH CAROLINA, SOUTH CAROLINA AND TEXAS: 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: In HI, MN, MT, NC, NJ and TX, We may cancel this Agreement within 5 days prior written notice and 15 days prior written notice in MO, NJ and SC when sent to You at Your last known address. Prior written notice is not required if cancellation is for any of the following reasons: (a) You failed to pay the purchase price of this Agreement; (b) You materially misrepresented any fact or circumstance to Us; or (c) You substantially breached Your duties under this Agreement regarding the Ve-hide or its use. 14.04. ALABAMA: 12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If You have not made a claim, and the Selling Dealer did not receive notice of cancellation within 30 days from the date the Selling Dealer mailed or delivered this Agreement to You, We will charge You a cancellation processing fee not to exceed $25. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement with five (5) days prior written notice sent to You at Your last known address. Prior written notice is not required if cancellation is for any of the following reasons: a) You failed to pay the purchase price for this Agreement; or b) You materially misrepresented any fact or circumstance to Us. 14.05 ALASKA: 12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (2) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 30th day or a claim has been filed at any time during the term of this Agreement from the Signature Date the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or months, whichever is less, and refund this amount ("Pro Raia basis ) to You or Your lender, minus a cancellation processing fee equal to the lesser of 7.0% or $75.00. 12 (B). OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement within five days of written notice sent to You at Your last known address. Prior written notice is not required if FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) cancellation is for any of the following reasons: (a) You failed to pay the purchase price of this Agreement; or (b) You materially misrepresented any fact or circumstance to Us. If We cancel this Agreement, We will refund the purchase price on a Pro Raia basis. If We provided this Agreement at no cost, You are not entitled to a refund. 14.6. CALIFORNIA: 1A. CALIFORNIA LICENSE NUMBER DISCLOSURE: THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS 0C41369. 1E. CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any promise made in this contract has been denied or has not been honored within 60 days after Your request, You may contact the California Department of Insurance at 1-800-927-4357 or access the departments Internet website (www.insuranceca.gov). 2C. SALES TAX: Sales tax is not applicable in California. SA (2) and 6B (2) EMERGENCY TRAVEL EXPENSE REIMBURSEMENT: If Your Vehicle is disabled 100 or more miles from Your residence as a result of a mechanical Failure covered by this Agreement or the New Vehicle Limited Warranty, We will reimburse You up to $500 for the actual Emergency Travel Expenses You incur within the first 72 hours following the disablement. SA (3) and 6B (3) DESTINATION ASSISTANCE: If Your Vehicle is inoperable because of a Failure covered by this Agreement or the New Vehicle Limited Warranty and You require transportation to Your destination, We will reimburse Your transportation costs up to $75. 7. WHAT IS NOT COVERED BY THIS AGREEMENT q. Repairs made to the Vehicle that are required due to a condition that existed prior to the purchase of this Agreement. BD. CLAIMS APPROVAL: A valid claim will not be denied based solely on a failure to obtain claim approval before commencing the repair if the repair facility reasonably attempted to obtain approval. 9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain coverage or reimbursement under this Agreement, You must: (i) properly operate and maintain the Vehicle, and (ii) provide proof of Scheduled Maintenance Services when the Failure appears to be directly related to the lack of required or recommended maintenance for Your Vehicle as outlined in the Owner's or Scheduled Maintenance Guide. Proof of Scheduled Maintenance Services includes maintenance records that show mileage, date of maintenance service, VIN and the maintenance that was performed. Scheduled Maintenance Services require periodic service checks based on mileage intervals and the make and model of Your Vehicle. Please review the Owner's Guide for Your Scheduled Maintenance Service requirements that are provided to You at the time of vehicle purchase. If You perform Your own Scheduled Maintenance Services, You must maintain a log including date, mileage and description of each maintenance service and provide corresponding receipts for purchases of parts and fluids. 12A. (1) (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of odometer reading, on or before the 60th day from the Signature Date and no claims have been filed under this Agreement, the Selling Dealer will cancel this Agreement and refund the purchase price You paid for this Agreement. (1) (B) If the Selling Dealer receives a written cancellation request, including a copy of Your application, proof of payment and statement of the odometer reading, on or before the 60th day from the Signature date and a claim has been filed under this Agreement, the Selling Dealer will divide the purchase price You paid for this Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused months or miles, whichever is greater, and refund this amount ("Pro Raia" basis) to You or Your lender. (2) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 60th day from the Signature Date the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will issue a Pro Raia refund to You or Your lender, minus a cancellation processing fee equal to the lesser of $25 or 10% of the purchase price. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement at any time during the term Page 7 of 12 TERMS AND CONDITIONS of this Agreement if You fail to pay the purchase price of this Agreement or for any material misrepresentation or fraud. We will provide written notice, stating the specific grounds for cancellation, to You at Your last known address. This Agreement will no longer be valid five days after the postmark date of the notice. If any refund is owed, a Pro Rata Refund will be issued to You or Your lender within thirty days of the cancellation date. If We cancel this Agreement for any of the reasons stated above, We will honor any claims for repair or reimbursement if submitted to Us prior to the effective date of cancellation, if eligibility requirements are met. 13. DISPUTE RESOLUTION & ARBITRATION -Either You or We may choose to have any dispute related to this Agreement, or the Application decided by non-binding arbitration administered by the Better Business Bureau (BBB). To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/ extendedserviceplan. We will pay Your reasonable arbitration fees and expenses that are in excess of $125. You may employ an attorney to represent You in the Arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. If We request arbitration, We will pay the arbitration filing fee. This Agreement is subject to California law applicable to consumer contracts and the California Arbitration Act (CCP section 1280 et. seq.). Any arbitration decision shall be in writing with a supporting op inion. 14.7. CONNECTICUT: 5. WHAT THIS AGREEMENT COVERS: If Your Vehicle is in Our custody being repaired, the coverage under this Agreement will be extended until the repair to Your Vehicle is complete if this Agreement expires within one year of purchase pursuant to the Application section titled "COVERAGE TERM AND COST . BA. WHERE TO GO FOR REPAIRS: (3) In house service is not provided under this Agreement. You are responsible for any costs to transport the covered Vehicle for service that exceed the towing allowances referenced in Section 6A. of this Agreement. 12A (6). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: This Agreement is cancelable if the covered Vehicle is returned, sold, lost, stolen, or destroyed. 3. DISPUTE RESOLUTION & ARBITRATION: If You purchased this Agreement in Connecticut, You may pursue arbitration to settle disputes between You and Us. You may mail your complaint to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attention: Consumer Affairs. The written complaint must describe the dispute, identify the price of the product and cost of repair, and include a copy of this Agreement. 14.8. FLORIDA: 2C. FRAUDULENT CLAIM NOTICE: Under the Code, any people who, with the intent to injure, defraud or deceive any insurer, knowingly files an application for coverage or a statement of claim that contains false, incomplete or misleading information is guilty of a felony of the third degree. 2D. FLORIDA OFFICE OF INSURANCE REGULATION: The Florida Office of Insurance Regulation does not regulate the rates charged for any plans sold pursuant to this Agreement. The Florida Office of Insurance Regulation does not regulate Maintenance plans. Maintenance plan coverage is optional and may only be purchased in conjunction with the purchase of a motor vehicle service agreement plan. The purchase price of a Maintenance plan must be disclosed separate and apart from the premium of a motor vehicle service agreement plan. 4. DEDUCTIBLES, STANDARD AND OPTIONAL: In the event You have purchased the Disappearing Deductible option and Your Selling Dealer is no longer in business, You may take Your vehicle to any Ford or Lincoln dealership for repair or service and Your Disappearing Deductible will be honored. 11A. TRANSFERABILITY: You may transfer the remaining coverage of the Vehicle under this Agreement, if You pay Us a $40 transfer fee and if You or if the transferee of this Agreement initiates the transfer process and provides the following items to any Ford or Lincoln Dealership or Us at P.O. Box 6045, Dearborn, Michigan 48121 within 180 days of the vehicle sale: (i) a letter, signed by You, transferring this Agreement to the transferee; (ii) a statement of the mileage on the Vehicle at the time of transfer; and (iii) the name and address of the transferee; You may not transfer coverage if the Vehicle becomes a Branded Vehicle or is repossessed. Transferred Agreements may not be cancelled. FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) 12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If We or the Selling Dealer receive a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, on or before the 60th day from the Signature Date, We will cancel this Agreement and refund the purchase price You paid under this Agreement. If We or the Selling Dealer receive a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 60th day from the Signature Date, You will receive a refund of not less than 90% of the unearned pro rata premium paid under this Agreement. If You have financed this Agreement, (a) any refund due under this Agreement will be made payable to the lien holder, up to the amount of the lien; and (b) only that portion of a refund due under this Agreement in excess of the amount of the lien will be paid to You. If this Agreement was not financed, any refund due under this Agreement will be paid by check issued in Your name. You may not cancel the options You purchased without canceling the entire Agreement and We will not charge You a cancellation processing fee. If this Agreement expires under the time or mileage limitations, You are not entitled to a refund. (B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement within 60 days from this Agreement's Signature Date for any reason. After 60 days from this Agreement's Signature Date, We may cancel this Agreement only for the following reasons: a) If You failed to pay the purchase price for this Agreement (in which case We must provide you notice of cancellation by certified mail); b) If You materially misrepresented any fact or circumstance to Us at the time of sale of this Agreement; c) If You substantially breached Your duties under this Agreement to maintain or use the Vehicle as prescribed by the Manufacturer; d) You failed to repair a tampered or disabled odometer on the Vehicle. If We cancel this Agreement, We will make a refund of not less than one hundred percent (100%) of the unearned gross amount that You paid for this Agreement (equally prorated basis) and We will not charge You a cancellation processing fee. 13. DISPUTE RESOLUTION & ARBITRATION· If the parties fail to agree on any matter concerning this Agreement or the Application or You allege damages under this Agreement or Chapter 634 of the Florida Statutes, then the matter shall be submitted to arbitration upon the written demand of either party. The parties may contact the Better Business Bureau (BBB) at 1-800-955-5100 or www.auto.bbb.org/ extendedserviceplan to learn about or begin arbitration. The arbitrator's decisions shall be nonbinding on You and Us, unless both parties mutually agree to accept the arbitrator's decision as final. No suit shall be commenced in a federal, state or local court until such time as both You and We first address our disagreement in an arbitration proceeding pursuant to this Section 13. Each claim must be arbitrated individually. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. We will pay Your reasonable arbitration fees and expenses that are in excess of $125. You may employ an attorney to represent You in the Arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. If We request arbitration, We will pay the arbitration filing fee. This Agreement is subject to the Federal Arbitration Act (9 U.S.C. section 1 et. seq.) and the arbitration decision shall be in writing with a supporting opinion. 14.9. ILLINOIS: 5. WHAT THIS AGREEMENT COVERS: Unless specifically provided in this Agreement, this Agreement does not cover "wear and tear. 12(A)(1) &(2): YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If the Selling Dealer receives a written cancellation request, including a copy of Your application, proof of payment and statement of the odometer reading, on or before the 30th day from the Signature Date and no claims have been filed under this Agreement, the Selling Dealer will cancel this Agreement and refund the purchase price less a cancellation processing fee, not to exceed 10% of the Agreement purchase price or $50, whichever is less. If the Selling Dealer receives a written cancellation request, including a copy of Your application, proof of payment and statement of the odometer reading, after the 3oth day or a claim has been filed at any time during the term of this Agreement from the Signature Date, the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or months, whichever is less, and refund this amount ("Pro-Raia basis") to You or Your lender, and a cancellation processing fee that is the lesser of 10% of the Agreement purchase price or $50 for each plan cancelled. 14.10. INDIANA: 2C. PROOF OF PAYMENT -Your proof of payment to the Selling Dealer, Administrator or Service Contract Provider constitutes proof of payment to the Insurer listed in provision 1.D. of this Agreement. 2D. This service contract is not insurance and not subject to Indiana Page 8 of 12 TERMS AND CONDITIONS Insurance Law. 14.11. LOUISIANA: 12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If the Selling Dealer receives a written notice of cancellation within thirty (30) days from the date this Agreement was delivered or mailed to You, Selling Dealer will provide You with a full refund less a $50 processing fee. (2) If You cancel this Agreement after 30 days from the date the Agreement was delivered or mailed to You, You shall receive a refund on a "Pro-Raia" basis less a $50 processing fee. For purposes of this section 12.A. (2), "Pro Raia basis" will be determined by dividing the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater, multiply this dollar amount by the remaining unused miles or months, whichever is less. 14.12. MAINE: 1. E. ADMINISTRATION: All service contract obligations in the state of Maine are administered by: Percepta Philippines, LLC P.O. Box 6045 Dearborn, Michigan 48121 Toll Free Number: 800-521-4144 12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (2) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 30th day or a claim has been filed at any time during the term of this Agreement from the Signature Date the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or months, whichever is less, and refund this amount ("Pro Raia basis") to You or Your lender. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement at any time during the term of this Agreement within 15 days prior written notice when sent to You at Your last known address. We will state the effective date of the cancellation and the specific grounds for cancellation. If any refund is owed, a Pro Raia Refund will be issued to You or Your lender within thirty days of the cancellation date. 14.13. MINNESOTA: 3. MINNESOTA USED VEHICLE NOTICE: If, on the date You purchased a used Vehicle from a Minnesota Selling Dealer, A) the Vehicle had fewer than 36,000 miles from Zero Miles, the Selling Dealer may be required to warrant the Vehicle for (i) at least 60 days after the date You purchased the Vehicle or (ii) 2,500 miles, whichever occurs first. B) If, on the date You purchased a used Vehicle from a Minnesota Selling Dealer, the Vehicle had more than 36,000 miles but fewer than 75,000 miles from Zero Miles, the Selling Dealer may be required to warrant the Vehicle for (i) at least 30 days after the date You purchased the Vehicle or (Ii) 1,000 miles, whichever occurs first. C) If, on the date You purchased a used Vehicle from a Minnesota Selling Dealer, the Vehicle had more than 75,000 miles from Zero Miles, the Selling Dealer is not required to warrant the Vehicle. 7, WHAT IS NOT COVERED BY THIS AGREEMENT: (Additional Exclusions or changes) f) Damage caused by the environment and pollution, including airborne fallout, chemicals, debris, tree sap, salt, hail, windstorm, lightning, freezing, flooding, earthquake, snow or ice; j) Scheduled Maintenance Services, 1. For New Vehicles -repairs resulting from the lack of required or recommended maintenance as contained in the Scheduled Maintenance Guide for your vehicle; 2. For Used Vehicles -repairs resulting from the lack of required or recommended maintenance, provided that, at the time the used Vehicle came into Your possession or control: 1) the Vehicle still retained its owner's manual; or, 2) You were offered a copy of the owner's manual for an incremental charge of ten dollars ($10) or less; or 3) the maintenance requirements contained in the Scheduled Maintenance Guide were replaced with a new specific maintenance schedule. I) Repairs to the Vehicle if the odometer 1. has been tampered with, but only if the tampering occurs while the Vehicle FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) is in Your possession or control; or 2. If You have failed to have a broken odometer repaired, if the odometer failed while the Vehicle is in Your possession or control. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement with (5) days prior written notice sent to You at Your last known address. Prior written notice is not required if cancellation is for any of the following reasons: a) You failed to pay the purchase price for this Agreement; b) You materially misrepresented any fact or circumstance to Us; or c) You substantially breached Your duties under this Agreement regarding the Vehicle or its use. d) if the VIN cannot be established because of actions for which You are responsible. 14.14. MISSISSIPPI 1. ARBITRATION MAY ONLY PROCEED ON AN INDI-VIDUAL BASIS, AND MAY NOT BE CONSOLIDATED WITH OTHER ARBITRATIONS OR ACCORDED ANY CLASS ACTION STATUS. A. THIS SERVICE CONTRACT AGREEMENT, INCLUDING THE APPLICATION, INVOKES ARBITRATION UNDER THE FEDERAL ARBITRATION ACT. EITHER YOU ORWE MAY ELECT BINDING ARBITRATION TO RESOLVE DISPUTES UNDER THIS SERVICE CONTRACT AGREEMENT. B. IF EITHER YOU OR WE DECIDE TO ARBITRATE A DI-SPUTE REGARDING ANY ASPECT OF THIS SERVICE CONTRACT AGREEMENT OR THE APPLICATION AND THE SALE OF THE SERVICE CONTRACT, AN ARBITRATOR WILL RESOLVE THE DISPUTE. IF ARBITRATION IS SELECTED TO RESOLVE THE DISPUTE, BOTH PARTIES WAIVE THEIR RIGHTS TO RESOLVE THE DISPUTE IN A COURT PROCEEDING. C. IN AN ARBITRATION, ONE OR MORE OF THE AR-BITRATORS (WHO ARE NEUTRAL DECISION MAKERS) RENDER A DECISION AFTER HEARING THE ARGUMENTS FROM ALL PARTIES. ARBITRATION TAKES THE PLACE OF A TRIAL AND DISPUTES ARE DECIDED BY ARBITRATION, NOT A JUDGE OR JURY. D. YOU AND WE ARE BOUND BY THE DECISION OF THE ARBITRATOR AND THE RESULTS OF THE ARBITRATION ARE BINDING AND FINAL AND MAY NOT BE APPEALED TO A COURT. E. IF YOU NEED ADDITIONAL INFORMATION REGA-RDING THE DISPUTE RESOLUTION AND ARBIT-RATION SECTION IN THE SERVICE CONTRACTAGREEMENT,PLEASECALLTHE TOLL FREE ASSISTANCE LINE AT 800-392-3673. F. YOU HAVE 5 DAYS FROM DELIVERY OF THIS SE-RVICE CONTRACT AGREEMENT TO REJECT THE SERVICE CONTRACT AGREEMENT IF YOU DO NOT WANT TO ACCEPT THIS BINDING ARBITRATION PROVISION. IF YOU REJECT THE SERVICE CONTRACT AGREEMENT, YOU DO NOT Page 9 of 12 TERMS AND CONDITIONS HAVE THE SERVICE CONTRACT COVERAGE IT PROVIDES AND YOU ARE ENTITLED TO A FULL REFUND OF THE AMOUNT YOU PAID. IF YOU DO NOT REJECT THE SERVICE CONTRACT AGREEMENT WITHIN 5 DAYS, YOU HAVE ACCEPTED IT. WE WILL PAY YOUR TOTAL REASONABLE ARBITRATION FEES AND EXPENSES. ARBITRATION PROCEEDINGS MUST COMMENCE NO LATER THAN 120 DAYS AFTER THE FIRST NOTIFICATION BY YOU OR US OF AN ELECTION TO ARBITRATE A DISPUTE. UNLESS YOU AND WE AGREE OTHERWISE, ALL ARBITRATION PROCEEDINGS WILL BE CONDUCTED AT A LOCATION IN THE COUNTY OF YOUR RESIDENCE. 14.15. MISSOURI 12.(A) (2). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 30th day or a claim has been filed at any time during the term of this Agreement from the Signature Date the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or months, whichever is less, and refund this amount ("Pro Rata basis") to You or Your lender, minus a $50 processing fee for each plan cancelled. 14.16. NEBRASKA: 13, DISPUTE RESOLUTION & ARBITRATION: You and We must mutually agree to have any dispute related to this Agreement or the Application decided by nonbinding arbitration administered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning this Agreement or Application. You agree that You will not participate in any class arbitration concerning this Agreement or Application. To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/ extendedservlceplan. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. If You initiate the arbitration process, BBB will charge You an arbitration filing fee of $50. You may employ an attorney to represent You in the arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. SS 1 et seq. The arbitration decision shall be in writing with a supporting opinion. 14.17. NEVADA 2C. SPECIAL NOTICE -RENEWABILITY: This Agreement is non- renewable. 7 (t): Taxis, vehicles used for competitive driving/ racing/ offroad use, fuel cell vehicles, performance modified vehicles at point of sale (vehicles that qualify for coverage that are later modified or altered with performance modified parts are covered except for the performance modified parts and failures or repairs resulting from the performance modified parts that were not permanently affixed at point of sale), 4X2-equipped vehicles modified with 4X4 AWD capabilities and incomplete vehicles (e.g. Chasis, cabs, cutaways, stripped chassis) except Ford, Chevrolet, Dodge and GMC. 7 (x): WHAT IS NOT COVERED BY THIS AGREEMENT: This Agreement will not be issued for any Vehicle where the New Vehicle Limited Warranty is void at the time of Application. If this Agreement is already in effect and the New Vehicle Limited Warranty on the vehicle becomes void, this Agreement will not automatically exclude all coverage for the Vehicle. In such situations, the Agreement will not cover any services that would otherwise have been provided under the New Vehicle Limited Warranty, but the Agreement will cover any other service listed in the Agreement, unless such coverage is subject to other exclusions. BA. (4). Prior approval may be necessary for services depending on the total FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) cost of the repair. If prior approval is required, Your servicing dealer will contact Ford ESP Prior Approval Headquarters for authorization. 12 A. (1). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A ~EFUND: If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, on or before the 30th day from the Signature Date and no claims have been filed under this Agreement, the Selling Dealer will cancel this Agreement and refund the purchase price You paid for this Agreement. We will refund the purchase price of the Agreement within 45 days of written notice. If a full refund is not received within 45 days of Your written cancellation request, You are entitled to receive an additional 10% on the refund amount owed to You for each thirty day period. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: If this Agreement has been in effect for at least seventy (70) days, vye cannot cancel it prior to either: (i) its stated term, or (ii) the one (1) year anniversary of its original effective date, whichever occurs first. We may, however, cancel this Agreement, at any time, within 15 days prior written notice when sent to You at Your last known address, if the cancellation is for any of the following reasons: a) You failed to pay the purchase price for this Agreement; b) You materially misrepresented any fact or circumstance to Us; c) You were convicted of a crime that results in an increase in the service required under this Agreement; d) There is a material change in the nature or extent of the required service or repair to be substantially and materially increased beyond that contemplated at the time this Agreement was issued (such as the Vehicle is a Branded, Totaled or Salvaged Vehicle, or the VIN cannot be established); or e) We discover (1) an act or omission by You, or (2) a violation by You of any condition of the Agreement that occurs during the term of the Agreement and that substantially and materially increases the service required under this Agreement. 13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually agree have any dispute related to this Agreement or the Application decided by nonbinding arbitration administered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning this Agreement or Application. You agree that You will not participate in any class arbitration concerning this Agreement or Application. To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/ extendedserviceplan. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. If You initiate the arbitration process, BBB will charge You an arbitration filing fee of $50. You may employ an attorney to represent You in the arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. SS 1 et seq. The arbitration decision shall be in writing with a supporting opinion. 14.18. NEW HAMPSHIRE: 2C. SPECIAL NOTICE TO NEW HAMPSHIRE RESIDENTS ONLY: Please direct all questions or complaints concerning this Agreement to Us at P.O. Box 6045, Dearborn, Michigan 48121. In the event You do not receive satisfaction under this contract, You may contact the New Hampshire Insurance Department al either: 21 South Fruit Street, Suite 14, Concord, New Hampshire 03301, or (BOO) 852-3416. 14.19. NEW MEXICO: 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: If this Agreement has been in effect for at least seventy (70) days, We cannot cancel it prior to either: i) its stated term, or, ii) the one (1) year anniversary of its original effective date, whichever occurs first. We may, however, cancel this Agreement at any lime, with fifteen (15) days prior written notice sent to You at your last known address, if the cancellation is for any of the following reasons: a) You failed to pay the purchase price for this Agreement; b) You materially misrepresented any fact or circumstance to Us; c) You were convicted of a crime that results in an increase in the service required under this Agreement; d) there is a material change in the nature or extent of the required service or repair that occurs after the Signature Date that causes the required service or repair to be substantially and materially increased beyond that contemplated at the time this Agreement was issued (such as the New Vehicle Limited Warranty of the Vehicle has been voided, in whole or in part, the Vehicle is a Branded, Totaled or Salvaged Vehicle, or the VIN cannot be established) or, e) We discover (1) an act or omission by You or (2) a violation by You of any condition of the Agreement that occurs during the term of the Agreement and that substantially and materially increases the service required under this Agreement. Page 10 of 12 TERMS ANO CONDITIONS 14.20. NORTH CAROLINA: 12A. (1) & (2) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If You cancel this Agreement, the Selling Dealer will refund the unearned purchase price prorated based upon the lesser of the unused months or miles of coverages, minus a cancellation processing fee equal to the lesser of 10% or $75 .00 . 14.21. OREGON: 2C. COMPLAINTS: Unresolved complaints can be addressed to the Department of Consumer and Business Services, Oregon Insurance Division, Consumer Advocacy Unit, 350 Winter Street NE, Room 300-2, Salem, Oregon 97301. The telephone number is 1-888-877-4894. 13. DISPUTE RESOLUTION AND ARBITRATION: If You and We cannot agree to a claim settlement and You have exhausted all internal appeals, You and We may agree to have any dispute related to or arising from this Agreement or the Application decided by non-binding arbitration administered by the Better Business Bureau (BBB). To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/ extendedservlceplan. We will pay Your reasonable arbitration fees and expenses that are in excess of $100. You may employ an attorney to represent You in Arbitration, but an Attorney is not required. We will not pay Your attorney fees if You use an attorney. If We request arbitration, We will pay the arbitration filing fee. This Agreement is subject to ORS 36.600-36.740. Arbitration will take place in the state of Oregon in accordance with Oregon laws unless You and We mutually agree to another location. All arbitration decisions shall be in writing with a supporting opinion. 14.22. SOUTH CAROLINA: 2C. SPECIAL NOTICE -WHO YOU SHOULD CONTACT (SOUTH CAROLINA RESI-DENTS ONLY): Please direct all questions or complaints concerning this Agreement to Us at P .O. Box 6045, Dearborn, Michigan 48121. In the event that We do not timely resolve such matters, You may contact the South Carolina of Insurance at either: Post Office Box 100105, Columbia , South Carolina , 29202-3105, or (800) 768-3467 . 14.23. TEXAS: 2C. SPECIAL NOTICE -FOR GENERAL INFORMATION, WE MAY BE CONTACTED AT 800-392-FORD. 2D. COMPLAINTS: Unresolved complaints concerning a provider or questions concerning the registration of a service contract provider may be addressed to the Texas Department of Licensing and Regulation, P. 0. Box 12157, Austin, Texas 78711, telephone number 512-463-6599 or 800-803-9202. 12. (A). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (2). If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 30th day or a claim has been filed at any time during the term of this Agreement from the Signature Date the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or months, whichever is less, and refund this amount ("Pro Raia basis") to You or Your lender, minus a $50 processing fee for each plan cancelled. (6) The right to cancel this Agreement is not transferable to subsequent Service Contract Holders. 14.24. WASHINGTON: 2B. INSURER CUT-THROUGH BENEFITS: You are not required to wait sixty (60) days to file a claim for service or other benefit owed pursuant to this Agreement directly with the insurer of this Agreement. 7. WHAT IS NOT COVERED BY THIS AGREEMENT: i) Repairs to a covered part caused by the lack of required or recommended maintenance. 10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for coverage for which Your vehicle is ineligible or coverage in excess of the maximum allowed under this Agreement, We will refund the excess charge. If You financed Your Agreement We will send the refund to Your lender with instructions to credit Your loan. We may cancel this Agreement within 60 days of this Agreement being mailed or delivered to You for ineligible or excess coverage. You will be notified of the refund and the termination of any ineligible or excess coverage. 12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (1) If You have not made a claim under this Agreement and the Selling Dealer receives written notice of cancellation within 30 days after this FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Agreement was delivered or mailed to You, the Selling Dealer will provide you with a full refund of the purchase price paid. (2) If You have not made a claim under this Agreement and You cancel this Agreement 30 days after the date this Agreement was delivered or mailed to You, You shall receive a pro rata refund of the unearned purchase price based upon the unused months or miles of coverage remaining , whichever is less, minus a $25 cancellation processing fee . (6) If the Selling Dealer does not pay You the full refund amount within 30 days of Our receipt of Your cancellation request, You are entitled to receive an additional 10% based on the refund amount owed to You. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement only within 60 days of this Agreement being mailed or delivered if You fail to comply with this Agreement. If We cancel this Agreement, We will refund the purchase price on a Pro Raia basis. If We provided this Agreement at no cost, You are not entitled to a refund. 12C. WHO ISSUES REFUND PAYMENTS: Refund payments will be made by the Selling Dealer, your lienholder, The American Road Insurance Company or Us . 13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually agree to have any dispute related to this Agreement or the Application decided by binding arbitration administered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning this Agreement or Application . You agree that You will not participate in any class arbitration concerning this Agreement or Application. To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb. org/extendedserviceplan. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. If you initiate the arbitration process, BBB will charge You an arbitration filing fee of $50. You may employ an attorney to represent You in the arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in writing with a supporting opinion. Arbitration proceedings concerning this Agreement, the Application and the sale or solicitation thereof will be held at a location in the closest proximity to Your permanent residence . 13A. CIVIL ACTION: The State of Washington is the jurisdiction of any civil action in connection with this Service Contract. 14.25. WISCONSIN: 1.E. ADMINISTRATION: All service contract obligations in the state of Wisconsin are administered by: COVERAGE/CLAIMS CANCELS/ TRANSFERS Percepta Philippines, LLC P.O . Box 6045 Dearborn, Michigan 48121 Toll Free Number: 800-521-4144 STATE FILINGS The American Road Insurance Company P.O . Box 6045 Dearborn, Michigan 48121 2C. WISCONSIN DISCLOSURE: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. 12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (1) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, on or before the 30th day from the Signature Date the Selling Dealer will cancel this Agreement and refund the purchase price You paid for this Agreement. (2) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading , after the 30th day from the Signature Date, the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or months, whichever is less, and refund this amount ("Pro-Rata" basis) to You or Your Lender. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement within five (5) days of providing prior written notice to You at Your last known address if: a) You fail to pay the purchase price of this Agreement b) You materially misrepresent any fact or circumstance to Us Page 11 of 12 TERMS AND CONDITIONS c) You substantially breach Your duties under this Agreement regarding the Vehicle or its use. If We cancel this Agreement, We will refund the purchase price on a Pro Rata basis. If We provided this Agreement at no cost, You are not entitled to a refund. 13. DISPUTE RESOLUTION & ARBITRATION: You or We must mutually agree to have any dispute related to this Agreement or the Application decided by nonbinding arbitration administered by the Better Business Bureau (BBB). To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. If You initiate the arbitration process, BBB will charge You an arbitration filing fee of $50. You may employ an attorney to represent You in the arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in writing with a supporting opinion. FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 12 of 12 ~ RECEIVED I ! I .l ~; 1 20 ·' c~iv 'eo .. MAl~TENANCE PLAN APPLICATION, TERMS & CONDITIONS NEW ANO USED VEHICLES 1· llTAS coui nv s 1-1 E~fr , .... I m I,, ti..CC0Jil111 ~ JUN 07 2bt8 ~ Ill LINCOLN KITTITAS CQUNT~· SHERIFF PROTl!CT ACC(?UNT~G Slgnaturo Dale 08/08/2018 warranty 8\alt Data 04/1Q/'Z018 [ igj Oas/Hybrid lnt,met Sale ..---, Current MIieage -0 Yes· 18.] No ,I 10 D Electric ----=--------------.,...,..------------~----,..----.-f surcharges D 12 Monlh/12,000 MUea (PMP Only -Nol appacabla ror CPO) . • ! D 0Dleael D 38. monlhs/38,0()0 rnlres (Ford and CompedUve Maka or 48 mon\h/60,000 mlles (Lincoln vehlolos)'(PMP Only• Not CPO appllcabli, for CPO) · : • 0 Snow Plow (PMP Only• Nol applloabli ror PMP e, PMP L, PMP BL or PMP CPQ) : Incomplete [81 Speolalty .• Erner11encylOre, ambulance-, 110noo (except Ford Po llca lnlen:eptOf}°), llmo , llvury, ahulllo, towi D Medium Duty lrilok& • (Gae/Hybrid , Olasel and Lincoln Prem ium Molnlonanco Plans Only) , PREMIUM MAINTENANCE PLANS : Gas/Hybrid, Electrlc, Diesel, Lincoln, Black Label, lncemple'te (Cab/Chassis), Medium Duty, CPO -(Standard $0 DeducUble) . _ i : LIMITED, BASIC AND ENGINE MAgTENANCE PLANS : Gae/HVbrld ahd Dlesel-.(standa r:d $0 OeducUbleb For P. remlum Maintenance Plans PMP) coverage BEGIN. s at lhe New Vehicle Limited Warranty Start ate end Zero MIies . Coverage ENDS at THE EARLi.ER F jhe Number _ oJ Years Pur:qhased, the Number of MIies Pµrchased or '-'Pon completion. of the Maxtrnum Number of Se. rvlce ln!erva a Purchasetl from the New Vehicle Limited Warranty Sta.~ Date or Zero Mffes. 1 For LIMITED BASIC AND ENGfNE Maintenance Plans coverage BEGINS at the Slgnatyre Date ·and Current Mileage. Coverage ENbS at THE EA~LIER OF the NUmber of Years Purchased, 'the Number otMlles Purchased or upon cempletlon of the Maximum Number of Service Intervals Purchased from the Signature Date or Current MIieage. · PLAN COVERAGE j Plan Name Planierm Plan Expiration (Ea1llor of) Pur~h111ej Bales Tax Total PurchaH Months -MIieage Date Mileage Pi'h:1 . Price with Sale& Tax I Premium Maintenance 72 110~00 04(10/2024 1100000 $ 2680,00 : $ 222.44 $ 2902.44 Premium Maintenance D F111t Day Ranlal ·(f'!o/ opp/lc,w/o o,n B/eale Label 2018 Model Maintenance 0 Ful ~Syntha\lo OIi (Not appllcab/o on tully Plan Options Yean, and Prior, lncompf(JJ/J o,: Modlum Otlly Plana) Plan Options ' E/lip/rio, 01'0, BMP and EMP} D Riek Up am! Dellvery Option (Lincoln only-excluding Fleet I I l vehicles) ! Service Intervals D 3,ooo• (8J 6,000 07.600_ 0 10,000+ Service visits •Not avallable on PMP Plana, + only service Interval avallable for PMP Electrlo 20 I I DISCLOSURE INFORMATION . I . NOT~j THE PURCHASE OF THIS MAINTENANCE PLAN IS NOT REQUIRED IN ORDER'.TO PURCHASE, OR OBTAIN FINANCING FOR A MOTOR VEHICLE. I l flOkoowledge re;~t ofha !mpfeJe pop! of this Mafnten_?c"f1 Plan (the App/lca~~'P'1 Termsi-and Cond11Qns1~co,nstltuteJhe h"En1 tiro1 Mafnle ance Plan at tie Ima of.s,g_TJTmJ ~nd fJQTJJfJ to a tno IEJrms sna oona tons . I agree /Q l mafn arn e oovEJra ve toe n aooo a.nee with r 'f' manu r:turer's SUI aa perto7ildoo main enence reoommenda ons as a conctll/on o rece v(ng covEJrage under tnls atntenance 1an except as othaPM se provide by"faw. . : , MAINTENA LAN/PURCHASER Name KlmTAS COUNTY City ELLENSBURO Columbla Ford, Inc, Address 1 . 700•71h Avenue City Longview Z1p Code 98632 Employee Stars r I o I o I· 2 4 I Zip Code 98926 Address 2 Slate "WA Telephone ·No FPLP 81124 • MNTC (Oct 17) (Previous EdlUons May Not be Used) .. . 8 Address 307 W UMPTANUM RD E-mail Address Signature Dale 06/06/2018 Maintenance Plan Uenholder Name FOR OFFICE USE ONLY _J TERMS AND CONDITIONS This is either a Premium Maintenance Plan for Ford and Competitive Make gas/hybrid vehicles (PMP F), Premium Maintenance Plan for Ford and Competitive Make Diesel vehicles (PMP D), Premium Maintenance Plan for Electric vehicles (PMP E), Premium Maintenance Plan for Lincoln gas/hybrid vehicles (PMP L), Premium Maintenance Plan for Black Label vehicles (PMP BL), Premium Maintenance Plan -Incomplete Transit, F-250 through F-550 and E-250 through E-450, and Equivalent Chevrolet, Dodge and GMC vehicles (PMP INC), Premium Maintenance Plan on Medium Duty F-650 and F-750 vehicles (PMP MD), Premium Maintenance Plan -Certified Pre-Owned for Ford and Mercury vehicles (PMP CPO-F) and Premium Maintenance Plans -Certified Pre-Owned for Lincoln vehicles (PMP-CPO-L), Limited Maintenance Plan (LMP), Engine Maintenance Plan (EMP) or a Basic Maintenance Plan (BMP) (hereinafter known as "PMP F," "PMP D," "PMP E," "PMP L," PMP BL", PMP INC," "PMP MD", "PMP CPO-F," PMP CPO-L," "LMP," "EMP," or "BMP" or collectively known as "Maintenance Plan(s)" unless specified otherwise) between the Maintenance Plan Purchaser ("You" or "Your") and Ford Motor Company, the Provider ("We" or "Us"). WHAT THIS PLAN COVERS: If You elected PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MD or PMP CPO-F and PMP CPO-L Coverage, You have Original Equipment Manufacturer's Required scheduled maintenance services for the earlier of the selected time, mileage or maximum number of service visits purchased and coverage for Wear Items (brake pads and linings, clutch disc, spark plugs, engine belts , coolant hoses , hose clamps and hose o-ring seals, wiper blades, shock absorbers/struts). PMP INC Coverage is only applicable to Ford vehicles that have the first three VIN position of 1 FC, 1 FB, 1 FD, 1F6, 2L 1, 2LJ, 3FR and 5LD, Chevrolet, Dodge and GMC vehicles, and cab and chassis (incomplete vehicles). PMP F, PMP L, PMP BL, PMP INC, PMP MD, PMP CPO-F , PMP CPO-L, and LMP also cover the fill up or top off of diesel exhaust fluid (DEF) only at the time of the scheduled maintenance service interval purchased under this Agreement. Repairs needed to a non-covered part caused by the failure of a covered PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MD or PMP CPO Wear Item. If You elected PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services for the earlier of selected time, mileage or maximum number of service visits purchased and coverage for Wear Items (wiper blades, brake pads and linings, engine belts, coolant hoses, hose clamps and hose o-ring seals , shock absorbers and struts). For PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services consist of tire rotation, multi point inspection, washer fluid top off at every service interval and cabin air filter replacement at every 20,000 mile service interval. If You elected LMP or BMP coverage, You have Original Equipment Manufacturer's Required scheduled maintenance services for engine oil and filter changes, a multi-point inspection, and rotation of tires for the selected time, mileage or maximum number of service visits purchased. If You elected EMP, You have Original Equipment Manufacturer's Required scheduled maintenance services for engine oil and filter changes only for the selected time, mileage or maximum number of service visits purchased. You are not entitled to a refund if You do not use all the services provided . DEDUCTIBLES: The Standard Deductible is $0 for all Maintenance Plans . If You elected a Maintenance Plan, We will charge You that deductible for each Eligible Maintenance Visit. ELECTRIC VEHICLES: A vehicle that uses one or more electric motors for propulsion and powered by rechargeable battery packs. FIRST DAY RENTAL OPTION: If You purchased First Day Rental Option with PMP F, PMP D, PMP E or PMP CPO-F coverage, We will reimburse You up to $30 per day (including tax) on Ford and competitive vehicles and on PMP Land PMP CPO-L up to $45 per day (including tax) on Lincoln vehicles for up to 2 days of rental coverage . We will not reimburse You for any vehicle rental charges incurred before the Signature Date of the Maintenance Plan. FULL SYNTHETIC OPTION: If You purchased the Full Synthetic Option with PMP F, PMP Dor LMP coverage, You will receive engine oil changes with Full Synthetic Oil at Your Scheduled Maintenance Visits. If You purchased PMP on a competitive make vehicle, We will pay or reimburse You up to the Manufacturer's Suggested Retail Price for parts, fluids and labor times that will not exceed the nationally published flat rate manual. On all Maintenance Plans, We will not reimburse You for any Scheduled Maintenance Services incurred before the Signature Date of the Maintenance Plan. LINCOLN FLEET VEHICLES: A Lincoln Fleet Vehicle is any Lincoln fleet vehicle purchased or leased with vehicle codes 7 and D. SEVERE DUTY VEHICLE: A Severe Duty vehicle is defined as any vehicle operation that involves (i) towing a trailer; (ii) extensively idles or low speed driving; (iii) operates off-road in dusty, unpaved conditions or (iv) uses E85 fuel more than 50% of the time or use of bio-diesel fuel. A Severe Duty Vehicle will be provided services based on Your vehicle's Owner/Scheduled Maintenance Guide recommendations if Your vehicle meets the Severe Duty definition and You have purchased the Severe Duty (5,000 miles) service interval. SURCHARGES: On PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC and PMP MD coverages, purchased beyond 12 months after the Warranty Start Date or 12,000 Miles from Zero Miles, whichever occurs first within the New Vehicle Limited Warranty ("12/12 Surcharge"), We will charge a $100 fee for changes to coverage. For those same Coverages purchased within 5 months and 5,000 miles of the 3 year or 36 month New Vehicle Limited Warranty coverage expiration on Ford and Competitive Make Vehicles or within the 5 months and 5,000 miles of the 4 years or 50,000 mile New Vehicle Limited Warranty coverage expiration on Lincoln vehicles, We will charge a $200 fee (including the 12/12 Surcharge) for changes to coverage. On PMP F, PMP D, PMP L, PMP INC and PMP MD coverages, We will charge a Snowplow and/or Specialty Surcharge on applicable vehicles . LINCOLN PICK UP, DELIVERY AND LOANER SERVICE OPTION: This option is available on all Lincoln vehicles except Lincoln Fleet Vehicles. If You elected the Lincoln Pick Up, Delivery and Loaner Service Option You may contact any Lincoln dealership within a 20 mile radius of Your vehicle location for pick-up and delivery of Your Lincoln vehicle to the dealership location for unlimited repairs, maintenance and other services related to Your vehicle. You will receive the First Day Rental Option and a loaner vehicle at the time of pick-up and delivery of Your vehicle for repairs, maintenance or services. The loaner vehicle will be provided for up to two days and up to $45 per day per service . WHAT IS NOT COVERED: Unless stated otherwise, this Maintenance Plan does not cover: a) Repairs or services covered by the Original Equipment Manufacturer a manufacturer recall or any Insurance, in-force or warranty or warranty provided by an Insolvent manufacturer or insurer. b) Repairs or services by lack of required or recommended Scheduled Maintenance; c) Repairs or services to the vehicle if the odometer Is altered, broken, repaired or replaced so that We cannot determine the actual mileage on the vehicle; d) A vehicle Is excluded from coverage if, (1) the New Vehicle Limited Warranty for the vehicle or specified component parts is voided, in whole or in part, (2) the vehicle is branded or salvaged, or (3) We cannot determine the VIN; e) Vehicles manufactured for sale outside the United States, District of Columbia or Canada; f) On all PMP, taxis, performance modified vehicles (Including Hennessey), 4X2 equipped vehicles modified for 4X4/AWD capabilities, vehicles used for competitive driving, racing, off-road use, fuel cell vehicles, all incomplete/chassis cabs/ cutaways/stripped chassis, all competitive make vehicles equivalent to Ford F-450 and higher (except PMP CPO-F), and trucks with the box removed or deleted (except PMP INC and PMP MD), and all electric vehicles (except PMP D and PMP E), g) On PMP F, all diesel and electric vehicles and Lincoln vehicles h) On PMP D, all gas/hybrid vehicles and Lincoln vehicles I) On PMP E, all gas, hybrid and diesel vehicles and all emergency vehicles (fire, ambulance, all police), shuttles and tow trucks. I) On PMP L and PMP BL, all non-Lincoln vehicles, all electric vehicles and any Lincoln vehicle using full synthetic engine oil. On PMP L coverages with Compllmentary Maintenance, all Lincoln commercialVfleet vehicles with delivery codes 3, 4, 7, C, D, G, H, M, Sand T. k) On CPO PMP, all emergency vehicles (fire, ambulance, police), limo, livery, shuttles and tow trucks, vehicles using full synthetic engine oil and vehicles equipped with snowplows (except PMP CPO-L) and Ford E and F 350 and higher (except F-350 and 450 complete) or equivalent Competitive Make). I) On PMP INC and PMP MD, all competitive make (non-Ford) vehicles except Chevrolet, Dodge and GMC, all police vehicles, and all Ford E-Series vehicle with Body Codes E1 B, E1 E, E2E, E3B, E3E, S1 E, S2E, S3B, and S3E. m) On LMP, all electric vehicles, all fuel cell vehicles, ali 2015 model year and older Ford F-650 and F-750 vehicles, and competitive make vehicles equivalent to Ford F-650 and higher, n) On BMP and EMP, all vehicles using full synthetic engine oil, all electric vehicles, and all fuel cell vehicles. o) Any service adjustment, cleanlng, reprogramming, repair or replacement of a failed part not associated with a scheduled maintenance service or FPLP 8324 -MNTC (Oct 17) (Previous Editions May Not be Used) Page 1 of 3 TERMS AND CONDITIONS Wear Items on PMP coverages as referenced In "WHAT THIS PLAN COVERS" above. p) Costs or expenses for the teardown, inspection or diagnosis of failure not covered by this Plan. q) Repairs or services to aftermarket performance enhancing powertrain components includlng but not limited to Ford racing parts or accessories. r) Repairs needed to a covered part caused by the failure of a non-covered part; and s) The Pick Up, Delivery and Loaner Service Option excludes car washes, detailing, lease or vehicle returns, Lincoln commercial vehicles, Lincoln Fleet Vehicles purchased or leased with codes 7 and D, and Lincoln vehicles purchased outside of the United States. The First Day Rental Option is not eligible on PMP BL 2016 Model Years and Prior with 4 year/50,000 miles complimentary Maintenance coverage. t) The addition of diesel exhaust fluid (DEF), if needed, between the maintenance interval frequency purchased under this Plan. WHERE TO GO FOR SERVICE AND REPAIRS: For the performance of covered services and repairs under PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC, PMP MD, PMP CPO-F, PMP CPO-Land LMP. You may go to any other Ford or Lincoln franchised dealership In the United States or Canada for covered services. If You require assistance for covered services or locating the nearest Ford or Lincoln dealership on a Ford or Mercury vehicle, please contact Ford Customer Relations Center at 1-800-392-FORD. If the vehicle is a Lincoln, please call 1-800-521-4140 . For competitive make vehicles, a Ford or Lincoln dealership must be used for covered services unless the servicing dealership authorizes Your referral to another dealership or facility. If the Vehicle should need Emergency Service or Repair in the United States or Canada, and the vehicle is inoperable, You may use other repair or service facilities if all local Ford or Lincoln dealerships within a 25 mile radius are closed. If the Vehicle should need Emergency Service or Repair in Mexico, We require that You return to a Ford or Lincoln Dealership for repairs or services . For the performance of covered services under BMP or EMP, You must return to the Selling Dealer. REPAIRS AND MAINTENANCE SERVICE ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS All repairs and covered maintenance services will be made with authorized new or remanufactured parts or other products We authorize. LOSS LIMITS We will pay up to the Retail Value of the vehicle for all covered services or repairs. CONTRACT MODIFICATIONS AND CHANGES You may change Your coverage at any time while this Plan is in force. TRANSFERABILITY: PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC, PMP MD, PMP CPO-For PMP CPO-L may be transferred if You pay Ford Motor Company a $75 transfer fee and You or the transferee of this Maintenance Plan initiates the transfer process and provides the following items to Ford Motor Company or Your Selling Dealer at P.O. Box 6045, Dearborn, Michigan 48121: (i) a letter, signed by You, transferring this Maintenance Plan to the transferee; (ii) a statement of the mileage on the vehicle at the time of transfer; and (iii) the name and address of the transferee. BMP, LMP, and EMP covers only the original Maintenance Plan Holder and may not be transferred or assigned . CANCELLATION· YOUR RIGHT TO CANCEL THIS PLAN & RELATED REFUNDS: IF A CANCELLATION REQUEST IS RECEIVED WITHIN THIRTY (30) DAYS FROM THE SIGNATURE DATE, AND NO SERVICES HAVE BEEN PERFORMED UNDER THE MAINTENANCE PLAN, We will terminate the Maintenance Plan and refund the full purchase price of the Maintenance Plan less a $75 processing fee. IF A CANCELLATION REQUEST IS RECEIVED AFTER THE 30TH DAY FROM THE SIGNATURE DATE, OR IF ANY SERVICE OR REPAIR HAS BEEN PERFORMED AT ANY TIME DURING THE TERM OF THE MAINTENANCE PLAN We will terminate the Maintenance Plan and make a refund on a Pro Raia basis refund, less a $75 processing fee. This means that the cost of the Maintenance Plan will be divided equally by the number of months in the term of the Maintenance Plan, or the number of miles scheduled in the Maintenance Plan, depending on which actual usage, months or miles, is greater. Your refund will then be prorated on the remaining unused portion of the months or miles, whichever is less, and a Pro-Raia refund will be refunded to You or Your lender . All cancellation requests must be submitted in writing by You. If the Selling Dealer is no longer in business, You may submit a written request to Ford Motor Company, Extended Service Plan Headquarters, P.O. Box 6045, Dearborn, Michigan 48121 . A copy of the Registration Form and an odometer reading statement (that is, a true statement of the Vehicle's current mileage) must be included with Your request for cancellation . Your refund will be based on the purchase price You paid for the Maintenance Plan. DISPUTE RESOLUTION & ARBITRATION: Either You or We may choose to have any dispute related to this Maintenance Plan decided by non-binding arbitration ad-ministered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning this Maintenance Plan. You agree that You will not participate in any class arbitration concerning this Maintenance Plan. We do not agree to class arbitration. To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is a conflict between the Rules and this Maintenance Plan, this Maintenance Plan shall govern. If You initiate the arbitration process , BBB will charge You an arbitration filing fee of $50 . You may employ an attorney to represent You in the arbitration, but an attorney is not required . We will not pay Your attorney fees if You use an attorney . This Maintenance Plan is subject to the Federal Arbitration Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in writing with a supporting opinion . CALIFORNIA STATE SPECIFIC DISCLAIMER: The following provisions are applicable in California and modifies only those specific terms referenced. All other terms and conditions are unchanged. INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY): In California, all Maintenance Plan obligations, including the Application are between Ford Motor Service Company, the Provider ("We" or "Us") and the Maintenance Plan Purchaser ("You" or"Your"). You may contact Us at the following address : Ford Motor Service Company Extended Service Plan Headquarters P.O. Box 6045 Dearborn, Michigan 48121 Toll-free number B00-521-4144 THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369. FULL FAITH AND CREDIT STATEMENT: In California, all Maintenance Plans are backed by the full faith and credit of Ford Motor Service Company and are not guaranteed under a service contract reimbursement policy. Complimentary Plans are backed by the full faith and credit of Ford Motor Company . ADMINISTRATION: All Maintenance Plans are administered by: Ford Customer Service Division 16800 Executive Plaza Drive Dearborn, Michigan 48126 CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any promise made in this contract has been denied or has not been honored within 60 days after Your request, You may contact the California Department of Insurance at 1-800-927-4357 or access the department's Internet website (www. insuranceca .gov). CANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN AND RELATED REFUNDS: If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of odometer reading, on or before the 60th day from the Signature Date and no services have been performed, the Selling Dealer will cancel this Plan and refund the purchase price You paid for this Plan. If the Selling Dealer receives a written cancellation request, including a copy of Your application, proof of payment and statement of the odometer reading, on or before the 60th day from the Signature date or a service has been performed, the Selling Dealer will divide the purchase price You paid for this Plan by the number of miles or months of coverage provided by this Plan, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused months or miles, whichever is greater. The Selling Dealer will issue a Pro Raia refund to You or Your lender, minus a cancellation processing fee equal to the lesser of $25 or 10% of the purchase price. OUR RIGHT TO CANCEL THIS PLAN AND PROVIDE A REFUND: We may cancel this Plan at any time during the term of this Plan if You fail to pay the purchase price of this Plan or for any material misrepresentation or fraud. We will provide written notice, stating the specific grounds for cancellation, to You at FPLP 8324 -MNTC (Oct 17) (Previous Editions May Not be Used) Page 2 of 3 TERMS AND CONDITIONS Your last known address. This Plan will no longer be valid five days after the postmark date of the notice. If any refund is owed, a Pro Rata Refund will be issued to You or Your lender within thirty days of the cancellation date. If We cancel this Plan for any of the reasons stated above, We will honor any claims for repair or reimbursement if submitted to Us prior to the effective date of cancellation, if eligibility requirements are met. DISPUTE RESOLUTION & ARBITRATION -Either You or We may choose to have any dispute related to this Plan, or the Application decided by non-binding arbitration ad-ministered by the Better Business Bureau (BBB).To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. We will pay Your reasonable arbitration fees and expenses that are in excess of $125. You may employ an attorney to represent You in the Arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. If We request arbitration, We will pay the arbitration filing fee. This Agreement is subject to California law applicable to consumer contracts and the California Arbitration Act (CCP section 1280 et. seq.). Any arbitration decision shall be in writing with a supporting opinion. FPLP 8324 -MNTC (Oct 17) (Previous Editions May Not be Used) Page 3 of 3