HomeMy WebLinkAboutSH18-018 Warranties 1804VEHICLE BUYER'S ORDER
57232
RECE\VEO
t\lJ(3 1 1~ 20m
KITTITAS CO UM"!Y SHERIFF '
ACC O UI ·~ mlG
DATE OS/23f2018
DEAl.#46353
COLUMBIA FORD INC
7007THAVE We"l:~~D
LONGVIEW, WA98632·2197
31iD-4234321 I • JUN O 7 2018
BUY!A KITTITAS COUNTY
ADDReSS 307 W UMPTANUM RD
I LICENSE NO. WA:. TAB:
000Mer8! READING
EXP:
if -==~i,:,o=-=-=-:::--------------
NCJTICETO BUYER REGARDINGTHeAIRBA8S ONTiilS VEHIClE:
_.,_,..ti:l;t lmb<mllftlod/lll N ~ -"'~--dodio.1
,, UStO V~UICLElRAOE,:M
MODEL .
VINI
IIALANCe OWEl>lO:
0 $ECONl>l'£111CLr.71!~0!·1fl
YEAR MAKE MODEL
MILEA8E VIN#
BAUNCl:CWED10:
Groa11vidH1alloY.ancaforlA) i.r-,;•. -MO: .. nnn
1. BASEPIIICl!OPVEHICU! : i ~1.J 0,1111
2. DEALER ADDEO OPTIONS: t:::=:. t • ._
I
I '!1:,
. .!!·
·l, ·' J :t: '• I ?.i .. ' I .. , :
I :·~:·
' :~ .... : . ~ ,., ..
8, l!AIIEPRICEOF\/BilCI.EAND01'1'10liS fl PLUS2J ~:·-N//t.
4. emw.TEOVtll\1;1,,e<dN'lkJ.IJ:ola,Tmo v,d j \1 .,.-
f, ~lfqi, ~1,B411'4(1!fvUin~Fff-.l< '-l/A ~,~,·
-NJ~ =SS.00Albllllill(\i'd C11Nw\t0lr-, I ~;c Da&lw~~,.,) :
&. OOWN PA'(li!!Hr 11111 OA8tf (. ; o.n~ ~-~ N/~ (NCIIIIOl!j)tlora&III~ IIIJIRBl.lm: I ' n.o~ "'•:
B. ESTIMA'TED Netnade-lnAllow111co I ~,t~. Nik
'T, lOTAL CRl!Dn'S (.h 11J ff·· ' .. Nlil
B. SAW TAX ~~ on Illa~ bolweo!i, Cash f'jfge al r.·!{. .,
Velicltand()pUcql(.!.h,t.SallcM,)mdOm'l'loili,.t,,~J • I NI~!
9. DOCUMl!IIITAAY SER\IICl:S FEE J .~~q ~ W.(
10, GalV!reCONTI!ACT : \'::f fflS,Q°Q;
laseollmaled balance awed on (Al
Grosstnlde-11 alloWancefor (B) s<! :: ·r ..,,,:':imll'. 11. MAINTENANCE CCNTRACI' ' ~t 28811:lfnl I
l.eee~ baJanoe awed 011 (Bl ~ --:\t ·n,n,
~ NET All.OWANCI! ONTRADIS-IN(S): $ .. ,.~G-fflf'
t<a>'t-'>ilofl
12.SALESTAX (.For Service Ctln1nlot ~~to!nlolw? .. a.m.;Q )\'"'' 464.43'· ~-.:;,-
13.IIISUfWICe (lb, ~d,.) ; ~~· ~A .:·•·
14.0TIIER I ;,;:'I, •• , ; i~· .. • •!
~•~odsatlilll'h~IIJdtrlen~a,nhotradlHn V-U
doolmnl""""lsoa!YanmilnllOdtliJu:e.alblectlO~Cld=
fiom~--=oialOlllol'QctcSdlol"arnal/l\l, lnlllo_lYOlllN~-~ ~IIIIII\IIC,tudlldil.llonlll..,.,vlll1hl!J\,llllu, allho
DllliDf. beGddodlDlhelD1al cmli 'PJloa af ihl ~Olld!illlil llopold ID 'IIID dcllltr
on.-quN1atadd1d1p iflll 11111111111 hfrJ;t ~
X
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15. TOTAL CASH PRICE OF VEHla.E I ~: Bc929.43 13+4+8+9+ 10+11 +12+13+1<) . -..,;
ta. IJNPAIO BALANCE OP CASH PRICl!DUjiON DelJVGIY (l&-7) ~.::. 5~11.ill'
616NA1Ull&'l"°MJTfiln.Q 17.UNP.MIJIAlANOS-N.tO\.M'l'JIW,ICe',0(1 9-7) ·,~:· sm.43·
BUYl!R.-am!ESTHAT11ll9 JHCUIJ>l!SALI.Ornt!TEffl,lSAIIDCCNllffl ONT!fl!motrrAHDBl,CK81Dl!llEll£0f\;ll!ATTltlSAGllEE7iJEN!'C4NCELS
Alll)SIJPl!)ISllt)!SAlrtP.R10RAGli!!M!Nl'INCUIOl~QRAl,AGRfEM51f18ANO,Al!OFlttl:DA1Vlll!t.9W,COMPR18SS,wrrH~i!E1lll!-~ COM'RAG:r,
11El\YIC6 CO , lflSIIIIA.NQe_ CCNm,\Cl',_AHD CJlltlifl AG~~-$ .IIND ACJCNOWU!?>O/ill!1ffli SIGJll!DcomalPO(IANIOU9 ~, :nntCOl,\PU!Tl:AHD EXlll.lJS1Vt: __ _ _ !1Plll.1,1W.18 OFll:IRA!lREBl!!NT Rl!Ul'JNCTTOlllESUBJEOTl44m!!!S ccvau: nH1S AGJ!J;EM81T. BY~«Gl!IIS~
IIUYliRA tw! fll!Al>ITS'TiJIMS AIID l!JISAE.CEVeD ATIIUBCCl'YOFTIOO . , IFi1lilS ORDl!R ISFl)fV,1J11eDveft~.:!!JCU!,!1!.!1,JlDfll!F!..------
!lifoRlll OF'lllEVB!ICU31S;ALSQ.APART~Flll19D.IIDJ!RANl)Ol/l!l1Rltl -0 . l&ORbl!lt
X 05/23'2018
'8' 7
X ..,C,,..o-8u),,l'-=-...,..,.11,,.gnauo--------------=Dldll-,-----
WBADSorvlc:os,Jnc. Form #SO 'l'hisl'onn is l'n,p,ny orWSAD Servlceo, Inc. m4 b Nouo bo Roproduoed or Copied. --Rev. 09/11
ADDITIONAL TERMS, CONDITIONS AND DISCLOSURES
It is further understood and·-agreed that the order on the reverse side hereof is subject to the following terms and conditions which have been
mutually agreed upon :
1. BUYER'S WARRANTIES. BUYER MAKES THE FOLLOWING WARRANTIES CONCERNING THE TRADE-IN VEHICLE(S) LISTED ON
THE FRONT SIDE OF THIS DOCUMENT:
A. That the veh lcje has not bee n Involve d in any coll lslon resulting in any body or chassis damage and does not contain any hidden
mechanical defects or hidi;len defects in the body or ch;is sis;
8. Thal olO(!r lhan the creditor lien for the stated payoff balance, the title to lhe trade-in veh lcle ls rree and clear of any other liens or
encumbtances, and that Buyer is the regi stered owner of said vehicle and agraes to dslivsr to Deali!r satisfactory evidence of tille to said
velilcle;
C. That the cel:tlflcalo of till~ for said vehlde does not contain any brand or comment, including but not limited to "REBUILT," "SALVAGE,"
"JUNK," '0EStR0YED,~ "NON·CONFORMING ,1 "LEMON," or "FLOOD;"
D. Tirat lhe alrbag(s) lsfara intact and have not been deployed, deactivated, tampered with, repaired, or otherwise altered in any way, and
IHat no al rb!\!l •ontci ff switch" has been installed;
E. TI111t the tradJi,J n vehicle has not been determined lQ t;ava an uncorr~ted non-conformity or serious safety defect as the result of any
fi nal deterrnln alion , adj ud lcalfon or settlement in Washingto n or any o\/'fa r stale;
F. 'Tha_l-the vehicle's emission control equipment is intact, standard to the vehicle , and that no part of the system has been removed or
·alteied;
G. That the vehicle has never sustained flood or water damage;
H. That the odometer on the vehicle has not been rolled back or otherwise tampered with, and that the mileage reflected on the odometer
is the actual mileage on the vehicle
Buyar acknowl'3dQ8ll that Dealer is relyfr.g on the lor(lgo lng warrantlQS and that without such warr:anti0$, Dealer wo uld not be purchasing the
trade-In vehlcl!':1($). Buyer furthe·r ~kriowtedges H1at a breath or any ol the lore9.olng warranties entitle s Dealer lo rescind lhfs Buyer's Order
.and/or to recove r from Buy1;1r any damages SUS1nl1ie_d by Dealer resulting from said breach 1 Including attorne y's fees and costs.
The do llai: amounL specified as the traoo-ln al!O~lclf'CS rn;i.y be renegotiated and adfuSted Ill the event lhat 1 (1) The Buyer ra ns to lilsclose lhai
lhe c_ertillcata of owne~hlp or certl fl caL!lo{'liUa 19)' In!:! lrade~ln veh lcte Ms been brandel;l for any reason, !ncluding but not limited to: 1ts staJus as
a •Rebuflt!• "Salvage; or "Lemon Law Ropurc)tase• vohlcje: or (2) T~e lrade,Jn vehi<;le h~_.substanllal physical damage ,or a latent mechoilical
defeGI wh ch 00(:Urred taifqre -tlio de.al.er tool( possesslon of the vehicle _and which cpu ld not t1ave been reasonably dlsco.ve mble at the time the
ordet, off et or con11act was madl): o~ (S) Tr,<ire altl CJ<ceSSIV\t li~itional mnes on (he trade-In v1a1h!cle(s) or there ts a dlliCfepanc:y tn the mileage es
de llneo In RCW 41?.:70 , 1~0_(4)(b): provided , however, lhat s 10h d!Jf!S riot pr~tu~ eitlier party from asserti ng any othei cf alms or datenses available
tb lhem .
2. PRlCE:CH AN GES. Th e manufacturer ha$ reseived the right 10 change me p;ill8 of now motor veh.lcle~. lncllldfng Illa price of ta,c tQry•lnstalled
options, wllhout notice. lfHhe event that t_lle price-or the new car-ord8fed here und er Is !j"o at,anged , !he cafill de!Wered prii;a, which ls based
on the lis t p1lce •e!feal!ve on th e day or <Jelllla,y, will govem In this transal:Uon. If the cash deflVe recJ price ls lnCfe~ed as I! resul t of lhe
manarao turer's Cl1ange in the price, Bayer may, If dls$atis0ad wlth ·su cll lncreased price , cance l this order,· Tlw ~afar sh;ill reli\ln (he optio n
to void 1l1is order If Buyer does not•agree to the adjusted price.
3. CHANGE OF DESIGN. Toe rnanurncturlilr has tho rlgh l 10 maJ<e at1y changes tn the rnOdel or design of any accesso~s and/Of parts of any
new molor vehicle at any-time without noUce. In the event of ~ny such changel,; nelthP.f Oealer no r manufacturer sh.all be obligated to make
correspond ing changes in the. veh icle covered by thls ord er, e1lher before o.r subsequent lo the delivery ol SU.ell vehicle to Buyer.
4. DELAYS IN DELIVERY. Dealer shall not be liable for failure to deliver or delay in delivering the vehicle covered by this order where such
failure or delay is due to or caused, in whole or in part, by the manufacturer, accidents, strikes, fires or other causes beyond the control of the
Dealer.
5. FACTORY WARRANTY. If any new or used vehicle is subject to an existing manufacturer's warranty, that warranty is made by the manufacturer
only and runs directly from the manufacturer lo Buyer.
6. DENIAL OF FINANCING APPROVAL. If for any reason financing approval is not given, or this Agreement is declared void, this section
applies. You will return the vehicle to us . You will pay us on demand all reasonable charges and expenses for any damage to the Vehicle. If
you fail to return the Vehicle within 24 hours of our request, you aclmow ledge that we may retake fmmodiale possession of the Vehicle and
you ~l'Biil to pay us {I) all rriasonable expensas we incur in con r.ecUao with retaki ng the Vehl cle, (ii) the greeter of $.30 per mile or $30 per
day fpr your: use o! lh~ Vehlcj~ from th e dateoof,yo~r possession of .it, and (iii) propedy damag e claims, attorney fees, and other sums to the
extent perm]ited by appltcabla lllW ,
7. LIMITATION ON WARRANTIES. On used motor vehicles, D1:1aler makes no e_ xpress warra nties except as may be set forth in any written
linJ ited warranty grantad to Buyer. As to the Jmp ll ed wan:ant!ei; of me~antablli lY and fi tness. the same shal l be mod ified1 di sclaimed or
excluded as provided in a separate writing furnished to Buyer by Dealer in the form of a limited Warranty or a Disclaimer of Warranties .
The terms of such Limited Warranty or Disclaimer of Warrant ies shall control and thereby affect any implied warranties, and such terms
and coJi dllk>ns are hereby made a part of this order and are incorpofirled herein by refe rence. Further, the applicability of any existing
man ufactulllr's warranty on the used motor veJ:ll cle, if any, shall be determined solefy by the -,leITTls of such warranty.
a. BU YER'S OBLIGAT10NS , Buyer shall ~oc.ute an odom liiter d!st~re sllltimiem perralnlng 10 Buyer's ltade-ln vehlele(s) as raqu !(ec:I by ,law.
Buyer agrees and acknowledges that any mlsrepfl,$11nta,tlon on said odometer staterrient will conslltlHe a bmach ol lhls agreell')OnLby Buyer
and e_ntllles Qealer to pursue all remedies allowed by , law or, at Dealer's opllo ni to cance l lhls ag reem011t. Further, In the evo n_t Uie veh~e
purchase referred to in this order is to be financed, Buyer herein, before or at the time of delivery of the vehicle ordered, and in accordance
wllh lhe terms and condltlons of payment lndlented on the front side of this order, ag rees to execute a relal l installment contract or security
agreement lot the purchel$e of such vehicle . Buyer agrees that any misrep resentaUon on any credit application pro vided by Buyer with
rospect horeto shall conslllute a breach of this AlJreement ·
9. SECURITY INTEREST, Buyer hereby grants to Dealer a security interes t In the subject, vehlcle -~nd In_ all ad_d1tfon~._accessol1oo ; ancJ all
prooeeds or Insurance covering Its loss; dam~e, or destrucllon, and In all servl ce oon1raq1S and me-.:1:lanlcal breal<down porJcles 11ertalnl ng
thereto. Ths secur ity interest created hereby Slk;a res the paymaht of all debtBuyer owes lo Dealer pursu ant to ,i(ld/or arlscing underlhis order,
lnciudi ng but not limited to the purcn ase pri!l8 of me su1ijecl vehicle. Seller n31a,ns th11, security into rest provided ror in this Buv.er's Order
notwl!hstandlng assignment of.any rotaiJ instilllrnent con traot or other financing agre ernant (Includ ing the separate security interest provided
for, and in addition to, that therein) to a third party.
1 o. ATTORNEY'S FEES. In the event either Buyer or Dealer shall seek the services of an attorney as a result of the breach of this agreement
by the other party, the prevailing party In any legal action or arbitration shall be entitled to reitnbursement of attorney's fees and costs
lnc1Jrred as a result of ttie otl)er party's breach. Further, in 1h11 ev_eni Buyer files for bankruptcy, Oea!er shall be entitled to co llect any and all
aun_rney's fees incurre d by Do~ler wlth respect to such ban kruptcy proceeiflng, lnclu dlng but not llml~d to seeking relief fro m stay or seeking
reaffirmation of the debt.
11. CONTROLLIN G LAWNENUE. This agreement shall be construed in accordance wiln the laws of the Slate of Wastilngt~n. In any su it, s1cilon,
or 01t1or prOCll_Bd ing ar~ing out of this agreement, the parties agree that th e ven ue fl;>fi any such suit, a~Uo n or prooeedlr,g sha ll be the coun ty
in which the Dealer's principal place of business is located .
12. DOCUMENTARY SERVICE FEE. ~~29..fa:ej~iigoliablil-li!ii
WSAD Services, Inc. Form#SO This Form is Property ofWSAD Services, Inc. and is Not to be Reproduced or Copied~
C;ipyrlJbiP=diot:
Rev.09/11
r •
L
RECEIVED
1 ?iH » A.UG ½ _U!iJ
+· KlTTlTl'-S COUtHY SHERIFF
t..CCOUNTING :
' I
IA •+
RECEIVED . .
JUN O 7 2018 ~ I ID LINCO~N
9 ~ 4 4
Signature Di\19
06/06/2018
Current Houre•
i
KITTITAS COUNTY SHERIFF
ACCOU,NTlN~
W11rr11rity Start Dato !
04/1 CW016 i
u,p ,e~. I 0
Surch •rglB : !
012 Months/12,000 MHes D 36 monlhs/38,000 miles (Ford and CompBlldve Make or 48 monlhe/60,000 miles (Wncoln yehlcles)
0 TurbQCtlarg~r/SUpercharger O Snowplow IBJ COITIITlerclal U1e O Speclally -Emergency (Fire, Ajnbulalljoo)
I&] Speclally-·Emergency (Fire, Ambulance, Police puraull units• except Ford Police Interceptor), Limo, Livery, Siiut!le1 TOY! Truck)
PLAN GOVERAG = rxl .NowPl1111 rluaedPlen
PROTBC'1'
OcPo
•Incomplete
(CablCha&Sls)
0 Umo/Llvery Wrap .
0 Component Wrap
(Non-CPO)
Plan Name A De~uctlble Plan Term ,. Plan Expiration • (Earlleet of all 3) Purchaaej Salea Tax Total Purchase Price
Manthe Ml[oago Hours• Date MIieage Houra• P,rlce 1 with Sele• Tax
Premium CARE $0 BO 1100000 I 04110/20231100000 1, $27il5,00 !
' ~ 231,99 $ 3028.99
Opt/one [R} First Day Rental DalBla IR] Enhanced Rental OKoy Services Delete (New Plana only) Oioterfor/exttlrtorLIQhllr,g Delete (New Plans only)
D Key Services Opt-In (Used Plana only) CJ Interior/Exterior UghUng Opt•ln (Used Plans only) J O POL (llncoln Only)
P111nN11meB Oaductlbla Plan Term· Plan ExplraUon • (Earlle&t of all 3) Purchase'. Sale• Tax Total PurchJ98 Prlca
Month& MIieage Houra• Data M!leage Hours• Price I w1U1 Spies Tax
I I I I $ i $
I $
Options O Flr&t Day Rental Delete OEnhanced Rental 0Kay Services Delete (New Piens only) Olnterior/ExtJrlor LlghUng Delete (New Plans only)
0 Key Services Opt-In (Uaed Plana only) D Interior/Exterior Lighting Opt-In (Used Plans onlY;) i OPDL(Llncoln Only)
l"Super.Outy a11cJ lncomplote v,ohlclo Pl,n coverages FJCJUlre c.urrant houra and 11xplratlonl
hours for all v11hlthN1 with an liour moier, · • Total $2796.00 t $231.99 $ 3028.99
DISCLOSURE lNFORMATrON:
,me PURCHASE OF 'frilS AGJJl!EMENT IS NOT REQUIREO 11\1 ORDER TO PURCHASE, OR OBTAIN FINANQINO J.oR A MOTOR VEHICLE. YOU MAY
PUROHASI'! THE SERVICE CONTRACT BY CASH QR UNSECUREO CREDIT CARD. IF YOU EL-ecr TO PURCHASE! TljlS AGREEMENT, IT GIVES YOU
$PSCIFIC L.E~L R1<3HT8, WHICH MAY VARY .F~Q(III SJ'ATE TO STATE. I aoknDYlledtle receipt of a compfota c~j>y of lhla,AplJl!callon and Terms and
Con~!ons {the "Agr~m,i:1L") Ill s!11~ln11 a11d agree to 11 ~ tl\e terms ~ condlUOflll. I agreB to maintain the covered i).ahlele In accordonce wllh lhe manuf11oturet'1
staled porlcdlc malntern,oce r11comm-end'11U0ns. aa a eondlUon of rocelvln9 CO'lllfi11Jl!'und111r this Agreament, exc:epl •as ~lhefW\se provided by law.
Columbia Ford, Inc.
Addre_ss 1
700-7\h Avenue
t-/
Longv)ew
Zip Code
98632.
'stale Zip Code
98926
Addres;2
State
WA
Telephone No
ESP 8240-NalApp/Provs W/Key(July 17) (Previous Edlllons May Not Be Used)
Addreae
307 W UMPTANUM RD
E·mall Address
Slgna!Ure Dale
hNoOfl01 B
F&rvlce Contract Ueoholder Neme
TERMS AND CONDITIONS
1A. INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY):
In all states except CO, FL, ID, KS, and WA, all -service contract obli gati ons.
including the Appli cation (this "Agre ement ) are betwee.n Ford Motor Se Nlce
Company, the Service Contract Provider (hereinafter referred to as "We , "Us"
or "Our) and the Service Contract Holder (hereinafter referred to as "You" or
"Your ). In the states of Colorado, Kansas, and Washington, all service
contract obligations for Competitive Make Vehicles, including the Application
are between Us and You. You may contact Us at the following address :
Ford Motor Service Company
Extended Service Plan Headquarters
P.O . Box 6045
Dearborn, Michigan 48121
Toll-free number 800-521-4144
FULL FAITH AND CREDIT STATEMENT : In all states except in 1C and 10
below, all service contract obligations under this Agre ement are backed by the
full fa ith and cred it or Ford Motor Se rvice Com pa11y and are not guaranteed
under a service contract reimbursement policy. Complimentary Plans are
backed by the full faith and credit of Ford Motor Company.
1B. INTRODUCTION & PARTIES (FORD MOTOR COMPANY): In ID, all
service contract obligations under this Agreement, are between Ford Motor
Company, the Service Contract Provider (hereinafter referred to as "We", "Us",
or "Our) and the Service Contract Holder (hereinafter referred to as "You or
"Your ). In the states of CO , KS, and WA , all service contract obligations on
Ford, Lincoln and Mercury products are between US and YOU . You may
contact us at the following address:
Ford Motor Company
Extended Service Plan Headquarters
P.O . Box 6045
Dearborn, Michigan 48121
You may contact the Selling Dealer at the address shown on the Application
for the Selling Dealer.
FULL FAITH AND CREDIT STATEMENT : In ID all service contract
obligations under this Agreement are backed by the full faith and credit of Ford
Motor Company. In the states of CO, KS, and WA all service contract
obligations under this Agreement on Ford, Lincoln and Mercury products are
backed by the full faith and credit of Ford Motor Company and are not
guaranteed under a service contract reimbursement policy. Complimentary
Plans are also backed by the full faith and credit of Ford Motor Company.
1C. INTRODUCTION & PARTIES (Florida only): This service contract,
includ ing the Application, (this "Agreement") on Ford, Lincoln and Mercury
vehicles is between Ford Motor Company (referred to in this Agreement as
"We", "Us", or "Our'') and the service contract holder (referred to in this
Agreement as "You" or "Your"). Our Florida license number Is 12118. You can
contact Us at the address referenced in 1 B above. All service contract
obligations on competitive make vehicles is between The American Road
Insurance Company and You. The Certificate of Authority Number is 09079
for The American Road Insurance Company . You can contact The American
Road Insurance Company at the address referenced in 1 D.
10. INSURED AGREEMENT STATEMENT: In the state of Connecticut, all
service contract obligations , on all Ford, Lincoln, Mercury and Competitive
Make products are fully insured and guaranteed by a policy of contractual
liability insurance or service contract reimbursement insurance. In the states of
CO, NE, WA and WI, all service contract obligations on Competitive Make
Products are fully insured and guaranteed by a policy of contractual liab ility
insurance or service contract reimbursement insurance . The policy is issued
by:
The American Road Insurance Company
P.O. Box 6045
Dearborn, Michigan 48121
Polley Number: 81-3110-700-001 and all applicable endorsements .
1E. ADMINISTRATION: All service contract obligations under this Agreement
are administered by:
Ford Customer Service Division
16800 Executive Plaza Drive
Dearborn, Michigan 48126
2. ENTIRE AGREEMENT: This Agreement, which includes the Application, is
the complete and exclusive statement of the agreement and understanding
between You and Us regarding the extended service contract and related
benefits for Your veh icle.
2A. WHEN COVERAGE BEGINS AND ENDS: For NEW PLAN
AGREEMENTS, Coverage begins at the New Vehicle Limited Warranty Start
Date and Zero Miles or actual or equivalent Hours . Coverage ends at the
earliest of the Number of Months Purchased or the Number of Miles or actual
or equ ivalent Hours purchased from the New Vehicle Limited Warranty Start
Date or Zero Miles or Hours. For USED PLAN AGREEMENTS ON ELIGIBLE
FORD , LINCOLN OR MERCURY VEHICLES THAT HAVE NEW VEHICLE
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
L IMI TED WARRANTY REMAINING AT TH E TIME OF PU RCHASE,
Coverage begin s al l he Signature bate end Current.Mileage. Coverage E.NDS
the earlier of the Number or Months Purchased or the Number of Miles
Purch ased from the explratton of th e New Vehi'c le limited Warranty.
ELIGI BLE FORD, LINCOLN OR ME RCU RY VEHICLES THAT HAVE
NO NEW VEHICLE LIMITED WARRANTY REMAINING AND ELIGIBLE
USED COMPETITIVE MAKE VEHICLES (REGARDLESS OF
WARRANTY STATUS), Coverage BEGINS at the Signature Date and
Current Mileage. Coverage ENDS at the earlier or the Number of Months
Purchased or the Number of Miles Purchased from the Signature Date
and Current Mileage. 2B. INSURER "CUT-THROUGH " BENEFITS : If
any insured service contract repair or reimbursement claim has not been
completed within 60 days .from Iha date You med a claim wm, the Selllng
Dealer or Us or We are Insolvent or financia lly impalred, You may make a
claim dlreolly against The h.merican R oed Insurance Company fo r th e
c ost of your repairs (lncludlng an sums whlci'I We a.re legally obligated to
pay to You), subject to Iha excl usions, deducU ons and ll mitaU ons
contained in this Agreement and in the underlying policy of insurance .
You may not make a cut through claim against The American Road
Insuran ce Company for a Compll mentary Plan. Complimentary plans are
not offe red in the states of Florida and New York.
3. DE FI NI TIONS : In this Ag reem ent, the following capitalized terms
have the meanings assigned to the m:
Branded Vehicle means a vehicle that has a valid certificate of title that
lndic,a tes : (I) ._a salvage !Ille, (II) th at the-vehi cle w as sto len or (iii ) tha t an
Insurance carrier Insu ring the vehicle de termi ned that the physi cal
damage to the Vehicle exceeded t~e val ue of the vehicle_,
Certified Pre-Owned (CPO) Vehicle Upgrade Coverage means a new
core coverage on a Ford , Linco ln or Mercury vehlc!e pu rchase d Jor an
addltro·nal price lh!II may provi de addlilo nal co111ponenl coverage or
longer tenn and mileage ben efits beyond the manufactu.r-er s certified
warranty.
Commercial Use means the Vehicle is : (i) used primarily for business
or government
purposes, by an individual or multiple drivers any government agency
or municipality; or (ii) designated by the Selling Dealer as a vehicle sold
for Commercial Use when reported to the vehide s manufacturer. Ford,
Lincoln or Mercury vehicles reported sold with delivery codes: "3", "4", "6 ",
"7'\ 11 C'\ "D'\ "E''. "H", 11 11
\ "L'\ 11 M11
,
11 S11
, 'T", and "#" are vehicles used for
Commercial Use. Competitive Make Vehicle means any vehicle other
than a Ford, Lincoln or Mercury vehicle .
Component W ra ps (Non -CPO) Coverage means 1;1ew Extra CARE or
PrernlumCARE coverage fo r any co mponent not co vered unda_r any
e)cls!lng Pt'>wertr~ro )/1/arranly .
CORE Coverage means new or used PowertrainCARE , BaseCARE,
ExtraCARE, and PremlumCARE coverage .
Disappearing Deductible means a deductible option under which there
is no deductible charged for each Eligible Repair Visit when repairs or
services are performed by the Selll ng DEi:ale r.
Eligible Repair Visit means a single visit to a dealer or other repair
provider for service or repair of a failure to the Vehicle covered by th is
Agreement.
Em erg ency Service or Repair me ans neces sary setvlce or rep alr to an
Inoperable Vehicle at a dealer or r~pa ir pro vid er othe_r than a Ford or
Lincoln dealership.
Emergency Travel Expenses means the costs of Your meals, lodging ,
car rental and commercial transportation to Your destination and the
return trip to retrieve Your Vehicle after It is repaired.
Failure means a cessation of normal functioning of the Vehicle
components covered by this Agreement that arise from defects in
materia ls or workmanship or caused by normal wear and tear covered by
this Agreem ent.
Hours means an alternate measure of mileage to determine coverage
plan explrall on for which 1 hour equals 25 miles , and applies to all
Super Duty Coverage Plans and Incomplete Vehicle Plans.
Incomplete Vehicle means vehlcles known as chassis cabs, -st.ripp ed
chassis and cutaways . Incomplete for Ford vehicles means vehi cles w ith
the first three VIN positions of 1 FB, 1FC, 1FD , 1 F6, 2LI, 2LJ, 3FR and
5LD (except body types E14, E24, S24, E31, S31, E34, S34, E1B, E1E,
E2E, E3B , E3E, S1 E, S2E, S3B, and S3E). Only Chevrolet, Dodge, Ford
and GMC vehicles are eligible for Incomplete Vehicle Plans.
Internal Lubricated Parts means parts within the engine block that are
part of the reciprocating/moving assembly including crankshaft , camshaft
pistons , connecting rods , valve train components (i.e. valves, springs ,
keepers, rockers, lash adjusters, tappets/lifters , piston rings, oil pump, oil
pressure regulator and and piston wrist pins).
LeaseCARE Coverage means new PremiumCARE coverage w ith Wear
Page 1 of 12
TERMS AND CONDITIONS
Items.
Limousine/Livery Wrap Coverage means new PremiumCARE
coverage on any Lincoln Continental, MKS, MKT, Navigator Limo,
Navigator Livery or any vehicle used or operated for hire or funeral
business .
New Vehicle Limited Warranty means the manufacturer s original
limited bumper to bumper warranty overing a new Vehicle or the parts
and components of the new Vehicle.
Provider Fee means the consideration paid for a service contract.
Reimbursement Insurance Policy means a policy of insurance that is issued
to a service contact provider for reimbursement of service contract obligations.
RentalCARE Coverage means reimbursement for vehicle rentals due to
repairs covered under the manufacturers' warranty or recalls.
Retail Value of the Vehicle means the retail value of the Vehicle at the time
of repa ir or service, as determined by "National Auto Dealer's Association (N.
A.D.A.) Guide", taking into consideration the location, mileage and condition
of the Vehicle.
Scheduled Maintenance Services means all scheduled maintenance
services at the service intervals listed in the Scheduled Maintenance Guide
for the Vehicle, including adherence to the normal or severe duty mileage and
time requirements depending on vehicle usage.
Selling Dealer means the authorized Ford or Lincoln dealership that sold the
service contract represented by this Agreement. ·
Service Contract means a contract or agreement for consideration above the
lease or purchase price of the Vehicle for a specific duration to perform the
repair, replacement, or services for operational or structural failure due to a
defect in materials or workmanship, or normal wear and tear.
Service Contract Holder or Purchaser means a person who is the original
purchaser or original holder of a service contract.
Service Contract Provider or Provider means a person who is contractually
obligated to the service contract holder under the terms of the service contract.
Signature Date means the date You signed the Application to this Agreement.
Snow Plow Factory Option means any new and used F-150 (except
2011-2012 model years), Ford F-250, F-350, F-450 and F-550 trucks that are
equipped with Snow Plow Prep Package models 53C, 86M, 473,or 627 (7700
Payload Group-V), 862, 863, 864, 62B, 62S, 63A, 68P and 47S or any snow
plow package that Is the equivalent of the Snow Plow Prep Package models.
Speciality means any vehicle classified as emergency (fire/ambulance),
police (except Ford police interceptor), limousine, livery, shuttle or tow truck
on all Coverages except Incomplete Vehicle Coverage Plans. Specialty for
Incomplete Vehicle Coverage Plans means Emergency (fire and ambulance)
vehicles.
Super Duty Coverage means a Ford Super Duty Diesel EngineCARE and
Ford Super Duty Diesel EngineCARE Plus ·coverage plan on an eligible 2016
Model Year or Newer Ford F-250, Ford F-550 truck, a Ford E-250, Ford
E-350, Ford E-450 or a Ford Excursion equipped with a 3.2L or a 6.7L Power
Stroke engine.
Vehicle means the vehicle identified in the Application by the VIN and in the
State of Washington subject to registration under chapter 46.16 RCW.
Vehicle Identification Number (VIN) means the 17 alpha-numeric identifier
assigned to a motor vehicle by the manufacturer.
Warranty Start Date, for the New Vehicle Limited Warranty, means the date
on which the Vehicle was placed into service. If the Vehicle was used by the
dealership as a demonstrator unit, the Warranty Start Date is the date the
Vehicle was placed into service as a demonstrator unit.
Wear Items means coverage for brake pads and linings, clutch disc, spark
plugs, engine belts, coolant hoses, hose clamps and o-ring seals, wiper
blades and shock absorbers/struts.
Zero MIies means the starting mileage for the calculation of the expiration of
all New Vehicle Limited Warranties . For benefit determinations, all New
Vehicle Limited Warranties are considered to begin with zero miles on the
Vehicle.
4. DEDUCTIBLES:
STANDARD DEDUCTIBLES
If You elected coverage with a Standard Deductible or Optional Deductible,
We will charge You that deductible for each Eligible Repair Visit, regardless
of the number of Failures to be repaired.
OPTIONAL DEDUCTIBLES
Deductible options are not available on Super Duty Coverages, LeaseCARE
and RentalCARE Coverages . The $200 Deductible option is not available on
the CPO Upgrade Coverages , Component Wrap (Non-CPO) Coverages, and
Limousine/livery Wrap Coverages. The $50 Deductible is not available on
Incomplete Vehicle Coverages . The $0 Deductible Option is not available on
Used Core Plan Coverages. The Disappearing Deductible is not available on
Incomplete Vehicle Coverages and Limousine/Livery Wrap Coverages.
5. WHAT THIS AGREEMENT COVERS: Subject to the deductibles,
exclusions and other limitations in this Agreement and depending on the
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
Plan Coverage You elected, service and repairs (including parts, labor costs
and applicable taxes) will be provided while You own the Vehicle.
We will eithe r:. (a ) service Your Vchlcle ; (b l repair or replace covere d Fallure.s
or (c). relrribunse Yo u ror ihe Vehlcle!s servicing lh the event of an Emecgency
Service or Repair, or fo r lhe repair or replacement of covered Failures and
repairs needed to a non-covered component caused by the Failure of a
covered component We may review the requested repair or service or
inspect lhe Vehicle before performing any service or repairs.
5A. COVERED ITEMS • "PowertralnCARE
If You elected PowertrainCARE, the following items are covered
except for Component Wrap (Non-CPO) Plan Coverages.
Engine -Cylinder block and Internal Lubricated Parts, seals and
gaskets; the cyli nder heads, mani fold (E.xh·aust , Intake and bo lt s),
factory lns1all ed t µrbocharger/ supercha rger units, Urn ing cha in (gears
or belQ , flywheel, valve <::overs , oil pan , tln,lng chain cover, oll pump,
water pump, thermostat, thermostat housing.
(EXCEPTIONS: CARBURETION AND FUEL INJECTION
COMPONENTS ARE NOT COVERED).
Transmission -Transmission case and all internal parts including
torque converter and transfer case (all internal parts), seals and
gaskets.
Front-Wheel Drive -Final drive housing and Rear Axle Housing for
AWD (Including all Internal parts), universal and constant velocity
joints, axle shafts, locking rings (four-wheel drive vehicles), seals and
gaskets, and automatic front locking hubs (four-wheel drive).
Rear-Wheel Drive -Drive axle housings and Front Axle Housing for
4X4 (including all Internal parts), universal and constant velocity joints,
axle shafts, seals and gaskets, and driveshafts.
58. COVERED ITEMS • "BaseCARE
If You elected BaseCARE, You have PowertrainCARE coverage and
coverage for the following additional Items:
Odometer & Speedometer -Coverage is provided for both the
odometer and speedometer, including all cables and connectors.
Engine -Metal fuel lines, harmonic balancer and bolt, and diesel
Injector pump.
Steering • Power steering pump, cooler and metal lines, couplings,
seals and gaskets, manual and power steering gear housing and all
internal parts, including linkages, control valve, column lock (tilt wheel),
pulley assembly for power steering pump, and the idler arm.
Front Suspension -MacPherson struts, upper and lower control arms,
stabilizer bar, linkage and bushings, lie rods, control arm shafts and
bushings, upper and lower ball joints, kingpins and bushings, spindle
and spindle supports. NOTE: This coverage Includes only the items
listed In this paragraph and does not include either front end
alignments or wheel balancing, unless the repair to such items Is
required In conjunction with the repair of a Failure.
Brakes -Master cylinder, calipers and wheel cylinders, combination
valve, metal lines and fittings, power brake booster, backing plates,
springs, clips and retainers, self-adjusters, parking brake linkage and
cables, brake pedal shaft. NOTE: This coverage includes only the
items listed ln thls paragraph and does not Include brake drums,
rotors, linings or pads, unless the repair to such Items Is required
In conjunction with the repair of a covered Failure.
Air Conditioning -Compressor, condenser, evaporator, A/C
compressor head, A/C compressor clutch switch, A/C clutch and clutch
bearings, compressor seals, pulley and field coil.
Electrical -Alternator, starter motor, voltage regulator, manually
'operated electrical switches, ignition switch, wiper motors, electronic
ignition module , radiator fan relay, fuel pump , starter motor solenoid,
wiring harnesses (excluding spark plug wires), and electrical
components of a heated back glass. NOTE: Heated back glass
coverage Is for electrical components only and does not include
general glass damage or breakage.
5C. COVERED ITEMS • "ExtraCARE
If You elected ExtraCARE, You have PowertrainCARE and BaseCARE
coverage and coverage for the following additional items:
Engine -Flywheel ring gear, diesel lift pump and gas and diesel fuel
injectors . High Tech -Air conditioner accumulator, ETA pump hose
assembly, anti-lock brake module and sensor, automatic temperature
control, distributor cap and rotor, electronic air suspension (switch-
vacuum pump, control-assembly suspension air spring, spring &
solenoid assembly front suspension, air spring solenoid, o-ring
solenoid, left/right-front spring, dryer assembly, sensor-air level, airline
protector, spring-load leveling, control module-air suspension, sensor
righU left rear suspension leveling, air suspension quick connect, airline
repair kit, switch-right/left rear suspension leveling, o-ring suspension
air spring dryer, silencer-air suspension, wire assembly air suspension
Page 2 of 12
TERMS AND CONDITIONS
switch , front spring air suspension and rear spring air suspension),
electronic instrument cluster (excluding the dash pad, clock, audio and
visual equipment), fuel tank and lines, diesel injectors and lines, heater
blower motor heater control assembly, and core assembly, keyless
entry system (excluding door handles), power seat motors, power
window motors and regulators, power antenna , power door locks
(excluding door handles and electronic key fobs), power door lock
retainer clip, radiator, radiator fan, radiator fan clutch or motor, speed
control, engine mounts, transmission vacuum module and mounts, and
external transmission module .
SD. COVERED ITEMS • "PremiumCARE If You elected
PremiumCARE, all Failures are covered EXCEPT for those Items
excluded In the Provision titled: "WHAT IS NOT COVERED BY
THIS AGREEMENT .
SE. COVERED ITEMS -NEW PLAN "LeaseCARE"
If yo1,1 elected LeaseCARE, You have PremiumCARE coverage with Wear
Items .
SF. COVERED ITEMS· NEW PLAN "Component Wrap (Non-CPO)
Coverage" If You elected Component Wrap (Non-CPO) Coverage , You have
new ExtraCARE or PremiumCARE coverage for all components not covered
under any existing Powertra ln Watranly. Compon ent Wrap (Non-CPO)
Coverage applies onl y to the origi nal S_ervl ce C.ontract Hold er tor the selected
coverage and is not transferable to any subsequent vehicle owner.
5G. COVERED ITEMS • NEW PLAN "LIMOUSINE/LIVERY Wrap Coverage"
If You elected Limousine/Livery Wrap Coverage, You have PremiumCARE
coverage on all components not covered under any ExtraCARE Limited
Warranty .
SH. COVERED ITEMS · NEW PLAN "RentalCARE If You elected
Re ntalCARE co lierage, We will reim bur~·e You for the actual charges up to
:$30 per day (in cludi ng tax) on Ford and Competitive Make vehicles and $45
per day (including tax) on Lincoln vehicles that You Incur to rent a motor
vehicle for up to (3) days while Your Ve hicle is ·belng repa ired provide d,
however: (i) the service or repair is : (1) cove red unde r the New Vehicle
Limited Warranty or (2) the result of a manufacturer's recall or customer
satisfaction program and (ii) the vehicle must be rented from a Ford or Lincoln
dealership or other commercial agency that rents or leases motor vehicles as
its principal business. RentalCARE coverage will begin when You deliver the
Vehicle to the Selling Dealer or other dealer that has a franchise from an
original equipment manufacturer. To determine the (3) day coverage period,
the first day of coverage is the day after You deliver Your Vehicle for repair or
service . If You elected RentalCARE Coverage with a plan term beyond the 3
years or 36 months from the New Vehicle Limited Warranty, You will rece ive
component coverage only under our PremiumCARE plan upon expiration of
the earlier of 3 years or 36 months from the New Vehicle Limited Warranty, for
the additional plan term You selected.
51. COVERED ITEMS• Ford Super Duty Diesel EnglneCARE If You elected
Ford Super Duty Diesel EngineCARE, the following items are covered :
Crankcase, oil cooler, cylinder block, cylinder heads, cylinder head gasket,
EGR cooler, factory installed turbocharger, fuel injection pump, fuel injection
pressu re regulator , fuel injectors , inlemal lubricated parts , oil pump, timing
chain cover, and timing chain (gears or belt).
SJ. COVERED ITEMS • Ford Super Duty Diesel EnglneCARE Plus If You
elected Ford Super Duty Diesel EngineCARE Plus, the following additional
items are covered : Flywheel, manifold (exhaust and intake), manifold and
bolts , oil pan, seals and gaskets, thermostat , thermostat housing, valve
covers , and water pump.
6. ADDITIONAL BENEFITS
6A. ROADSIDE ASSISTANCE COVERAGE (FORD AND COMPETITIVE
MAKE VEHICLES) · Only available with the following NEW AND USED
CORE PLAN COVERAGES, LEASECARE COVERAGES, COMPONENT
WRAP (NON-CPO) COVERAGES, LIMOUSINE/LIVERY WRAP
COVERAGES OR SUPER DUTY COVERAGE PLANS :
For questions or inquiries with all New and Used Core Coverages,
LeaseCARE Coverages, Component Wrap (Non-CPO) Coverages,
Limousine/Livery Wrap Coverages and Super Duty Coverages up to and
including E and F-250 vehicle series and equivalent vehicle series, You
should address correspondence to Ford Roadside at P.O. Box 9145,
Medford, MA 02155 . For questions or inquiries with all Super Duty Plans
covering E and F-350 vehicle series and higher and equivalent vehicle series,
You should address correspondence to Ford Roadside at P.O. Bo x 141266,
Irving, Texas 75014-1266. Cross Country and Coach Net shall hereinafter be
collectively referred to as "Ford Roadside ." Roadside Assistance includes: (i)
Roadside Assistance Items, (ii) Emergency Travel Expense Reimbursement,
and (iii) Destination Assistance. The Roadside Assistance benefits provided
under this Agreement are available from Ford Roadside 24 hours a day, 7
days a week.
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
T o req u~s l roa dsi de ass ista nce or for cu st om er Inqui ries, call Ford
Roadside at 800 -241-367 3. Service providers \vho prgvlde Roadside
Assistance are lndepe ndeht conlractors and not employees , age11ts or
representatives of Ou rs or ll:f Our su.bconlractors .
1. ROADSIDE ASSISTANCE ITEMS COVERED: Roadside Assistance
provides coverage of up 10 S,100 In benefits for Iha fll ll owing Items (Including
Iha cos! of the service call and labo r costs for services perfom1ed at Iha site of
lhe dfsabletnent): (\1) lock-out. a·sslstance; (~) ilal lire changes ; (c-) ba ttery Ju n1p
starts (electric Veh icle 's ma in po we r cell. batte ries are not Included In this
coverage; (d) out offue l assistance, which provides lhe delivery of gasoline or
df~el fuel to Y91-1 , Inc luding the cost of up to 2 ga ll ons of fue l (5 ga ll ons of
dlese l fuel for diesel engine •vehicles), provided tha l coverage· fs llmlle.d to 3
~no ciiatge'' service ca il s d(i rlng a 12 mon lh p_eriod; and (d) towing , when the
Vehicle Is disabled. pro vided this co verage is liml led to one 10w p·er
disablement.
ITEM S NOT COVERED: Roadside Assistance. do.es not provide coverage fo.r.-
(a) replace men t perts, (b) gasoline or diesel fuel (exceA I for an out or
fue l assistance ca ll pro \llde.~ In secUon 6.1 (d) herein),_ (o) •lire rep air, (d)
rental ,of to1vlng eq uipmen t, (e) sl oragtt fee s; (fl fees for labor
performed ·at a gaiage or service facll fly ; or , (g) any "out of fuel"
service req1Jes 1. II the Vehicle Is located al Your resid ence or en
operating commercia l fueling stalion ; (h) Impo und towing or towi ng by
a person other lhan a licensed service staU<>n or garage;
(i) lhe ass]stance of any private parties or O) eltern aiive fuel (such as
compressed natural gas or liquid propane gas). WHE N YO U CALL
FOR SERVICE, YOU WILL BE CONNECTED WITH THE
DISPATCHER AND A SERVICE VEHICLE WILL BE SENT TO YOUR
LOCATION . PLEASE PROVIDE THE DISPATCHER WITH :
1) Your name, address and the VIN ;
2) the exact location of the Vehicle; and,
3) the nature of Your emergency.
LIMIT OF LIABILITY: If You prefer to arrange Your own roadside
as sista nce or towing , We will relmbu~e Y9u up to $100 par
~rsa ble menl fo_r the emergency expenses You actua lly lnaur1 provi ded
that wi thin twenty (20) days or lhe 'disabll'!m:enl You send a wr it ten
request for Roadside Assistance benefits that includes a statement of
Your loss and the original receipts for Your expenses to Ford Roadside
at the address shown herein.
2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT -If Your
Veh icle is disabled 100 or more miles from Your resi dence (acco rding
to Ford Roecls de records) as a resul t of a colli sion or a mechani cal
Failure covered by this Agreement or the New Vehicle Limited
Warranty, We will reimburse You up to
$500 for the actual Emergency Travel Expenses You incur within the
first 72 hours following the disablement.
3. DESTINATION ASSISTANCE • If the Vehicle is disabled
because of a collision or Failure covered by this Agreement or a
New Vehicle Limited Warranty and You require t ransp ortation to
Your destination, We will reimb urse Your transpo rtallon costs up
l o$75.
To receive reimbursement expenses under "EMERGENCY
TRAVEL EXPENSE REIMBURSEMENT and "DESTINATION
ASSISTANCE , within twenty (20) days of the disablement, You
must send to Ford/Llncoln Roadside at the address shown here in
a written request for benefits that Includes: (I) a statement of Your
l oss; (II) t h e original roc:elp ls f or Your expen ses ; (1 11) a copy of the
acc ident re p ort f iled wi th the s tate o r l ocal police (If (h e
d isabl em ent Is caused by a c:o llislo n); (Iv) a c opy of th& re pa i r
orde.r I nd icatin g th e se rvic e or repairs performed under this
Agreement or the Vehicle s New Vehicle Limited Warranty (if the
disablement is du e to a Failure).
4. TOWING REIMBURS E MENT • If t owing is necessar,y because a
Fa llure occurs or services provided by Your cove~e are required,
Ford/Llncoh1 Roadside will pay the towi ng if th e· Vehicle Is towed to
the Selling Dealer or other Ford Motor Company franchised dealer.
The amount of the cost to be reimbursed will depeod upon the
cove rage You select in the Application. The towing reimbu rsement is
limited to $100 per incident on E and F-250 vehicle series and $200
per incident on E and F-350 vehicle series and higher.
5. KEY SERVICES OPTION • This option is available on all NEW AND
US E D CORE COVERAGES, LEASECARE COV ERAGES ,
LIMO USINE/LIVERY WRAP COVERAGES , CPO UPGRADE
COVE RAGES OR COMPON ENT WRAP (NON-CPO) COVERAGES :
1. If You pu rchased the Key Service.s option wllh the Coverages
referei,ced above on Your Eligible Vehic le keys arn;11or key fobs are
lost, stolen , damaged or destroy.ed on veh lcles up to and lriciudlng E
atld F-550 vehicle series or any equlv.alen t compelitl\le make veh icle
Page 3 of 12
TERMS AND CONDITIONS
series, Ford Roadside will arrange for replacement of Your Eligible
Vehicle key and/or key fobs. The maximum benefit for Key Services will
not exceed $500 per year (including keys and fobs, labor charges,
programming, registration, and taxes). We recommend that You return
to Your originating dealer or any other appropriate franchise dealer for
Key Services.
TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT
ALL ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS
LOST, STOLEN, DAMAGED OR DESTROYED BE
REPROGRAMMED BY YOUR ORIGINATING DEALER OR OTHER
APPROVED FRANCHISE DEALER.
2 . To receive Key Services coverage, You must provide the following
to Your originating Dealer or other appropriate franchise dealer:
• A completed and signed Vehicle Ownership form;
· A valid driver's license;
· One additional piece of identification relating to the Vehicle such as
Vehicle Title or Bill of Sale, valid Certificate of Registration or
Registration, or valid proof of insurance for the Vehicle; and
• Your written consent authorizing Key Services on your behalf if
request is made by a third party agency.
SB. ROADSIDE ASSISTANCE COVERAGE (LINCOLN
VEHICLES) • Available with the following NEW AND USED
CORE PLAN COVERAGES, LEASECARE COVERAGES,
COMPONENT WRAP (NON-CPO) COVERAGES, AND
LIMOUSINE/LIVERY WRAP COVERAGE PLANS:
For questions or inquiries with all New and Used Core Coverages,
LeaseCARE Coverages, Component Wrap (Non-CPO) Coverages,
Limousine/Livery Wrap Coverages, You should address correspondence to
Lincoln Roadside at 1000 AAA Drive, Mail Drop 99, Heathrow, FL 32746.
Roadside Assistance includes: (i) Roadside Assistance Items, (ii) Emergency
Travel Expense Reimbursement, and (iii) Destination Assistance . The
Roadside Assistance benefits provided under this Agreement are available
from Lincoln Roadside 24 hours a day, 7 days a week.
To request roadside assistance or for customer Inquiries, call Lincoln
Roadside at 800-521-4140. Service providers who provide Roadside
Assistance are independent contractors and not employees, agents or
representatives of Ours or of Our subcontractors.
1. ROADSIDE ASSISTANCE ITEMS COVERED : Roadside Assistance
provides coverage of up to $1 OD in benefits for the following items (Including
the cost of the service call and labor costs for services performed at the site of
the disablement): (a) lock-out assistance; (b) flat tire changes; (c) battery
jump starts (electric Vehicle's main power cell batteries are not included in this
coverage; (d) out of fuel assistance, which provides the delivery of gasoline or
diesel fuel to You, including the cost of up to 2 gallons of fuel, provided that
coverage Is limited to 3 ""no charge" service calls during a 12 month period;
and (d) towing of up to $1 DD on gas vehicles and up to $200 on hybrid
vehicles, including vehicles with trailers attached, when the Vehicle is
disabled, provided this coverage Is limited to one tow per disablement and (e)
winch out within 100 feet of paved or county maintained road.
ITEMS NOT COVERED: Roadside Assistance does not provide coverage for:
(a) replacement parts, (b) gasoline or diesel fuel (except for an out of fuel
assistance call provided in section 6B (1) herein), (c) tire repair, (d) rental of
towing equipment, (e) storage fees; (f) fees for labor performed at a garage or
service facility; or, (g) any "out of fuel" service request if the Vehicle is located
at Your residence or an operating commercial fueling station; (h) impound
towing or towing by a person other than a licensed service station or garage;
(i) the assistance of any private parties or G) alternative fuel (such as
compressed natural gas or liquid propane gas). WHEN YOU CALL FOR
SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER AND A
SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE
PROVIDE THE DISPATCHER WITH:
1) Your name, address and the VIN;
2) the exact location of the Vehicle; and,
3) the nature of Your emergency.
LIMIT OF LIABILITY : If You prefer to arrange Your own roadside assistance or
towing, We will reimburse You up to $100 per disablement for the emergency
expenses You actually incur on Lincoln gas vehicles and up to $200 on Lincoln
hybrid vehicles, provided that within twenty (20) days of the disablement You
send a written request for Roadside Assistance benefits that includes a
statement of Your loss and the original receipts for Your expenses to Lincoln
Roadside at the address shown herein.
2 . EMERGENCY TRAVEL EXPENSE REIMBURSEMENT-If Your Vehicle is
disabled 100 or more miles from Your residence (according to Lincoln
Roadside records) as a result of a collision or a mechanical Failure covered by
this Agreement or the New Vehicle Limited Warranty, We will reimburse You
up to $500 for the actual Emergency Travel Expenses You incur within the first
72 hours following the disablement.
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
3. DESTINATION ASSISTANCE -If the Vehicle is disabled because of a
collision or Failure covered by this Agreement or a New Vehicle Limited
Warranty and You require transportation to Your destination, We will
reimburse Your transportation costs up to $75 .
To receive reimbursement expenses under "EMERGENCY TRAVEL
EXPENSE REIMBURSEMENT and "DESTINATION ASSISTANCE, within
twenty (20) days of the disablement, You must send to Lincoln Roadside
at the address shown here In a written request for benefits that Includes:
(I) a statement of Your loss; (Ii) the original receipts for Your expenses;
(Iii) a copy of the accident report filed wlth tho state or local police (if the
disablement Is caused by a colllslon); (Iv) a copy of tho repair order
indicating the servfc:9 or repairs performed under this Agreoment or the
Vehicle s New Vehicle Limited Warranty (If the disablement is due to a
Failure).
4. TOWING REIMBURSEMENT -If towing Is necessary because a Failure
occurs or services provided by Your coverage are required, Lincoln Roadside
will pay the towing if the Vehicle is towed to the Selling Dealer or other
Lincoln Motor Company franchised dealer. The amount of the cost to be
reimbursed will depend upon the coverage You select in the Application. The
tow ing reimbursement is limited to $100 per incident on Lincoln gas vehicles
and $200 on Lincoln hybrid vehicles.
s.· KEY SERVICES OPTION • This option Is available on all NEW AND
USED CORE COVERAGES, LEASECARE COVERAGES,
LIMOUSINE/LIVERY WRAP COVERAGES, CPO UPGRADE
COVERAGES OR COMPONENT WRAP (NON-CPO) COVERAGES
1. If You purchased the Key Services option with the Coverages
referenced above on Your Eligible Vehicle keys and/or key fobs are
lost, stolen, damaged or destroyed on Lincoln vehicles Lincoln
Roadside will arrange for replacement of Your Eligible Vehicle key and/
or key fobs. The maximum benefit for Key Services will not exceed
$500 per year (including keys and fobs, labor charges, programming,
registration, and taxes). We recommend that You return to Your
originating dealer or any other appropriate franchise dealer for Key
Services.
TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT
ALL ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS
LOST, STOLEN, DAMAGED OR DESTROYED BE
REPROGRAMMED BY YOUR ORIGINATING DEALER OR OTHER
APPROVED FRANCHISE DEALER.
2. To receive Key Services coverage, You must provide the following
to Your originating Dealer or other appropriate franchise dealer:
· A completed and signed Vehicle Ownership form;
• A valid driver's license;
• One additional piece of Identification relating to the Vehicle such as
Vehicle Title or Bill of Sale, valid Certificate of Registration or
Registration, or valid proof of Insurance for the Vehicle; and
• Your written consent authorizing Key Services on your behalf if
request is made by a third party agency.
SC. RENTAL CAR REIMBURSEMENT: AVAILABLE ON NEWAND
USED CORE COVERAGES, LEASECARE COVERAGES,
COMPONENT WRAP (NON-CPO) COVERAGES, OR SUPER
DUTY COVERAGES You may be
eligible for rental car reimbursement if: (i) the servicing or repair facility
determines that the service or repair is: (a) covered under this
Agreement or a New Vehicle Limited Warranty or (b) covered under
both this Agreement and the Manufacturers' Limited Warranty for
Powertrain, Safety and Emission coverages or a Ford Motor Company
manufacturer's recall, and (ii) You rent the vehicle from a Ford or
Lincoln dealership or other commercial agency .
If You elect the First Day Rental Delete Option, an additional eligibility
term for Rental Car Reimbursement is the Vehicle must be kept
overnight by the repair facility because it was inoperable or would
become inoperable if it was continued to be operated.
If You meet all of the eligibility requirements set forth herein, We will
reimburse You for vehicle rental charges You actually incur up to $30
per day (including tax) for Ford, Mercury and Competitive Make
Vehicles and $45 per day (including tax) for Lincoln vehicles for up to
10 days or until the repair is complete, whichever occurs first. Rental
Car Reimbursement starts when the Vehicle Is delivered to the Selling
Dealer or other Ford Motor Company franchised dealer for service and
the vehicle is inoperable. Rental Car Reimbursement ends when the
repair Is completed .
SD. FIRST DAY RENTAL OPTION -If Your Vehicle is a Ford,
Lincoln or Mercury Vehicle, You received First Day Rental with Your
NEW OR USED CORE COVERAGES, LEASECARE
COVERAGES, COMPONENT WRAP (NON-CPO) COVERAGES,
OR CPO UPGRADE COVERAGE, We will reimburse You for
Page 4 of 12
TERMS AND CONDITIONS
vehicle rental charges You actually incur up to $30 per day
(including tax) for Ford, Mercury and Competitive Make Vehicles
and $45 per day (including tax) for Lincoln vehicles for up to 10 days
or until the repair is complete, whichever occurs first. Rental Car
Reimbursement starts when the Vehicle is delivered to the Selling
Dealer or other Ford Motor Company franchised dealer for service.
We will not reimburse You for any vehicle rental charge(s) incurred
before the Signature Date of this Agreement or upon completion of
Your repair.
SE, ENHANCED RENT AL OPTION: This option is available on all
NEW AND USED CORE COVERAGES, LEASECARE COVERAGES,
COMPONENT WRAP (NON-CPO) COVERAGES, CPO UPGRADE
COVERAGES, RENTALCARE COVERAGES AND SUPER DUTY
COVERAGES . If You elected to purchase Enhanced Rental Option
with any of the Coverages referenced above, We will reimburse You for
vehicle rental charges You actually incur up to $60 per day (including
tax) for up to 1 o days for all plans except RentalCARE and for up to 3
days on RentalCare or until the repair is complete, whichever occurs
first. Enhanced Rental Option starts when the Vehicle is delivered to
the Selling Dealer or other Ford Motor Company franchised dealer for
service.
SF. INTERIOR/EXTERIOR LIGHTING OPTION -This option is
available on New , Incomplete and CPO Upgrade PremiumCARE
Coverages and LeaseCARE Coverages. If you purchased any of the
above coverages, You received Interior/Exterior Lighting coverage for
electrical failu res on incandescent bulbs , halogen bulbs, High Intensity
Discharge (HID) and LED lamp assemblies .
SG. LINCOLN PICK UP DELIVERY AND LOANER SERVICE
OPTION: This option is available on New PremiumCARE Coverage and
LeaseCARE Coverages on eligible Lincoln vehicles. If You elected the
Lincoln Pick Up , Delivery and Loaner Service Option You may contact
any Lincoln dealership within a 20 mile radius of Your vehicle location
for pick up and delivery of Your Lincoln vehicle to the dealership
location for unlimited repairs and other services related to Your veh icle .
You will receive the First Day Rental Option and a loaner vehicle at the
time of pick up and delivery of Your vehicle for repairs or serv ices . The
loaner vehicle will be provided for up to two days
and up to $45 per day per service.
7. WHAT IS NOT COVERED BY THIS AGREEMENT: Unless stated
otherwise (See STATE SPECIFIC provisions for additional exclusions or
changes), this Agreement does NOT cover:
a) Repairs covered by manufacturer recalls, Insurance or In-force
warranty or warranty provided by an insolvent manufacturer or
Insurer;
b) Service adjustments, cleaning not made with a covered repair and
software upgrades;
c) Repairs to any engine, transmission and final drive components for
damages caused by an after-market (non-factory installed) part
Including but not limited to: turbocharger, supercharger, Compressed
Natural Gas (CNG}, Liquid Propane Gas (LPG), Nitrous Oxide fuel
system modification or any other performance enhancing powertrain
components including but not limited to Ford racing parts or
accessories;
d) Repairs caused by loss of lubricants or flu Ids or contamination of oil,
fluids or fuel and repairs caused by continued operation of the vehicle
after loss of lubricant or fluids or contamination of oil, fluids or fuel;
e) Repairs caused by Improper or unauthorized service procedures,
collisions or other physical damage to the Vehicle, damage caused by a
foreign object, unreasonable use or continued use with an obvious
failure (including driving over curbs, overloading, or using the Vehicle
as a stationary power source), damage from fire or explosions, road
hazards, other casualty losses, or losses due to negligence, racing or
Failures caused by: (1) alterations or modifications of the Vehicle,
including the body, chassis, or components, after the Vehicle leaves the
control of the manufacturer (any part or accessory that Is not
permanently affixed to the Vehicle at point of sale); (2) tampering with
the Vehicle or the emissions systems and components; (3) the
Installation or use of any mechanical or electrical part not approved,
certified or authorized by the Vehicle's manufacturer or any repair
caused by after-market (nonfactory approved) PCM reprogramming; or
(4) any part designated for "offroad only" that is not installed by the
manufacturer, including, but not limited to, lift kits, ove_rslzed tires,
aftermarket wheels that do not provide equivalent fit and function as the
original equipment installed by the manufacturer, roll bars, cellular
phones, alarm systems, automatic starting systems and
performanceenhanclng powertraln components;
f) Damage caused by the environment and pollution, including
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
ai rborne fa llo ut, corrosion chem ica ls, debris, tree sa p, s alt, hall,
w indstorm, lfghtnlng, freezing, flood i ng, earthquake, snow or Ice:
g ) Oamago cau sed by theft, v ahda ll sm , t errorism, r l ol or acts of war;
h) Any vehicle plan that exceeds the hour parameter for coverage
expiration.
I) Repairs or services caused by lack of required or recommended
maintenance;
I) Scheduled Maintenance Services;
k) Repairs needed to a covered part caused by the Failure of a
noncovered part;
I) Repairs to the Vehicle If the odometer or hour meter Is altered, b ro ken,
repai red or rep la c ed s o that We cannot determine the actual mileag e or
ho urs -on the Ve hi cle;
m)' Loss of use of th o Veh i cl e, l oss of In come, special or co nsequen lla l
damage s, and pe rs o nal expenses , s uch as motels, food, gas and milea ge
(e x cept as pro vid ed by Ro-ads l de A!sslstant.e):
n) Rental vehicle ch arges or fees such as mileage charges, drop-off
fees, insurance, or gaso line;
o) Vehicles manufactured for sale outside the United States, District of
Columbia or Canada;
p) Repairs to the Vehicle necessary due to operation outside of the
United St11tos, District of Columb ia, Guam, Mexico, Puerto Rico, Virgin
Islands, Am erican Samoa , or Can ad a;
q) Repairs made to the Vehicle that are required due to a condition that
existed prior to the purchase or transfer of this Agreement;
r) Shop supplies and disposal of environmental wastes from the Vehicle
or fuel used during the repair of Your Veh icle or storage fees ;
s) A Vohlc le Is excluded from coverage If, (1) the New Veh icle Limited
Warranty for the Vehicle or specified component parts are voided, In
whole or part, (2) the Vehicle Is a Branded or Salvaged Vehicle, or (3) If
We cannot determine-the VIN.
t) The following are not covered by this Agreement: Alfa Romeo,
Aston Martin, Bentley, Bugatti, Ferrari, Fisker, Hummer,
Lamborghini, land Rover, Lotus, Maserati, Maybach, Mclaren,
Porsche, Rolls Royce, Saa b, Suzuki, Tesla and Wheego. A cura
NSX, Audi: RS, R9, R20 and any model with 8 or more cyli nders,
BMW: S series, 7 series, M series, ZS and 18, Cadillac: V series,
and XLR, Chevrolet: Camaro ZL 1, Corvette 427, Corvette Z0S, and
Corvette ZR1, Chrysler: SRaT, Dodge : SRT, Stealth, and Vi per,
Ford: Foose F-150, GT, Musta ng Cobra R, All Rou sh Performant.o
Modified Vehicles (except Stage 1and Stage 2,) Shelby GT 500KR,
GTS, Supersnake, all Saleen modified vehicles, and all Transit
Con nec t Electric, Honda: Civic Na tu ral Gas and FCX Cla r ity,
Ja guar: F-Type, XJ series and XK se rlos, Jeep: SRT, Lexus: LF-A
and RC F, Mercedes-Benz: AMG, CL Class, G Class, Kompressor,
S Cl as_s, SL Class, and SLR Class, Nissan: GT-R, and Vol kswag en:
Pha eton and any model with a W12 engine, taxis, vehicles use d
for competitive driving/racing/off-road use, all performance
modified vehicles (Including Hennessey), 4X2-equlpped vehicles
modified w ith 4X4--AWD capabilities , fu el cell v ehi cl es, Inco mpl ete
vehicles j e,g ,, chassis cab s , cutaways, strippe d c hassis (exc ept
Ford Chevrolet , Dod ge an d· GM C). A d ditional exclus ions for New
and Us ed Core-, LeaseCARE and Compon en t Wra p (N on-C PO)
Cove rages Inclu des all trucks with the box remove d or del eted.
Additional Ex c.l uslons for Used Co re Pl an s an d Co mponent Wra p
(Non-C PO) Pla ns Includes 11 11 emergency vehi cl es (fi re!
ambul an ce), polico ·vo hlcles, limousine~. livery , s huttles, and tow
t ru e.ks. LeaseCARE (Ford and Competitive Make vo hlcl el:l )
excludes all Lin coln v ehicl es . Lea soCA.RE (U nc ol n vehic l es )
excludes all Fo rd and Competi tive Make v ohl clos. Re111a lCARE
coverage (Ford and Competitive Make) excludes Competitive
Make Incomplete, Cab and Chassis vehicles and all Lincoln
vehicles. RentalCARE (Lincoln vehicles) excludes all Ford
Vehicles . Additional excl usions for Certified Pro-Owned Upg rade
Coverag es inclu de~ vci hlcles equ ipped with snow plows.
Additional exclusions for Incomplete Vehicle coverages Includes
all Competitive Make (no h-Fo r d) vehicles exce pt·Chevrolet, Dod ge
and GMC, Ford E Series v ehicles with body codes E1 B, E1 E, E2 E,
E3B, E3E, S1E, S2E, S3B, and S3E , and all Ford F-660 and hi gher
vehicle series and any equivalent comp etitive ma.ke vehicle. The
Pick Up, Delivery and Loaner Service Option excludes car
washes, detailing, lease or vehicle returns, Lincoln Commercial
Use vehicles, Lincoln fleet vehicles purchased or leased with
codes 7 and D, Lincoln vehicles purchased outside of the United
States, and Roadside Assistance Services.
u) Batteries of all types and c ab les , bolts, hoses , hose clamps,
brakes (front hub, dr ums , shoes, li nings, dls_c rotors, pads),
Page 5 of 12
TERMS AND CONDITIONS
manual transmission clutch disc , exhaust system (Includes
catalytic converter), spark plugs, squeaks, rattles, tires, tune-ups,
wheel balancing, wheel alignment, all lamps and lights (LED and
HID lights, bulbs, sealed beam and lenses) except when
purchased with New or Incomplete PremlumCARE Interior/
Exterior Lighting, fogging of lamp assemblies and shock
absorbers. NOTE : When LeaseCARE Is purchased, Wear Items
are not excluded.
v) Service adjustments and cleaning, fixed (non-moving) body
parts, bumpers, glass, moldings, ornamentation, paint, rust,
sheet metal, structural underbody framework, side and rear view
mirrors (glass and housing), water leaks, wind noise, weather
strips, wheels, wheel studs, wheel covers, convertible top and
bow, fabric, liners, fasteners, carpets, dash pad, wiper blades,
knobs, trim, upholstery, physical damage or cosmetic Issues.
NOTE: When LeaseCARE Is purchased, Wear Items are not
excluded.
w) Costs or expenses for the teardown, rental expense,
Inspection or diagnosis of Failures not covered by this
Agreement.
8. REPAIR INFORMATION
SA. WHERE TO GO FOR REPAIRS: (1)To obtain repairs or services
under this Agreement on Ford , Lincoln and Mercury products , We
require that You return to Your Selling Dealer or any other Ford or
Lincoln franchised dealership in the United States or Canada. On
Competitive Make products, We recommend that You return to Your
Selling Dealer or other repair facility to obtain repairs or services to
Your vehicle. If Your Vehicle is a Ford or Mercury , call 800-392-FORD
to find the nearest Ford dealership. If the Vehicle is a Lincoln, call
800-521-4140 to find the nearest Lincoln dealership. Call
800-521-4144 to determine if repairs or services to Your Competitive
Make Vehicle are covered by this Agreement. (2) If the Vehicle should
need Emergency Service or Repair in the Un ited States or Canada,
and the vehicle is inoperable , You may use other repair or service
facilities If all local Ford or Lincoln dealerships within a 25 mile radius
are closed. If the Vehicle should need Emergency Service or Repair in
Mexico , We require that You return to a Ford or Lincoln Dealership for
repairs or services. If the vehicle is inoperable, You may use other
repair or service facilities if all Ford and Lincoln dealersh ips within a 25
mile radius are closed. (3) To request reimbursement, You must
provide a copy of the repair order and proof of payment to Your Selling
Dealer or contact 1-800-321-7790. You have one year from the repair
order open date or payment receipt date to request Your refund.
SB. REPAIRS & MAINTENANCE SERVICES ARE MADE WITH
AUTHORIZED NEW OR REMANUFACTURED PARTS: All repairs will be
made w ith Ford authorized new or remanufactured parts or other products We
authorize .
ac. LOSS LIMITS: We will pay up to the current NADA Retail Value of the
Vehicle for all service contract repairs for CORE Coverages, LeaseCARE
Coverages, Component Wrap (Non-CPO) Coverages , Limousine/Livery Wrap
Coverages and Super Duty Coverages for each Elig ible Repair Visit. On a
Ford or Lincoln vehicle , We will reimburse You fair and reasonable costs for
parts and labor. On a Competitive Make vehicle, We will reimburse You up to
the Manufacturer s Suggested Retail Price for parts and up to the retail lime
in a National Industry Labor Time manual for labor.
9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain
coverage or reimbursement under this Agreement, You must: (i) properly
operate the Vehicle and (II) provide proof of Scheduled Maintenance
Services. Proof of Scheduled Maintenance Services Includes
maintenance records that show mileage, date of maintenance service,
VIN and the maintenance that was performed. Scheduled Maintenance
Service requires periodic service checks based on mileage intervals and
the make and model of Your vehicle. Please review the Owner's Gulde for
Your Scheduled Maintenance Service requirements that are provided to
You at the time of vehicle purchase. If You perform Your own Scheduled
Maintenance Services, You must maintain a log Including date, mileage
and description of each maintenance service and provide corresponding
receipts for purchases of parts and fluids.
10. INELIGIBLE OR EXCESS COVERAGE : If You were charged for
coverage for which Your Veh icle is inelig ible or coverage in excess of the
maximum allowed under this Agreement, We will refund the excess charge. If
You financed Your Agreement We will send the refund to Your lender with
instructions to credit Your loan. You will be notified of the refund and the
termination of any ineligible or excess coverage .
11. CONTRACT MODIFICATIONS & CHANGES: If Your coverage under this
Agreement has not expired or been otherwise limited, it may be modified or
changed by You , as shown below :
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Ed itions May Not be Used)
NEW CORE COVERAGE AND SUPER DUTY PLANS : For all Ford, Lincoln
or Mercury Vehicles and Super Duty Vehicles, You may change Your
coverage under this Agreement:
(i) before the expiration of the New Vehicle Limited Warranty ; or
(ii) within the first 90 d ays after the Si gna ture Date, whichever date (i)-or (ii) ls
later. For all Competitive Make Veh icle s, You may cha nge. Yo~r coverag e
unde r th is
Agreement:
(ii Q before the ex pirati on of the fi rst 3 years from the Wa rranty Start Date or
within the first 36 ,000 miles from Ze.ro MIies ; whi che ver oecura flrsL or
(iv) within the first 90 days after the Signature Date , whichever date in (iii) or
(iv) is later.
On New Core Coverages and Super Duty Cove rage s purchased beyond 12
months or 12 ,000 miles , whiche ver co mes first, within the New Vehicle Limited
WanJlntY coverage, We WIii onarge a $100 fee for changes · to co vera ge
("12ft2 Surcharge •). On New Co re Cove rages and Su per Duty Coverag es
purqiased beyond the 5 mon thB or s-;ooo miles of the 3 yea r or 36,0.00 mil es
New Vehicle Llmlled Warranty coverage expirati on on Ford and Competitive
Make Veh icle s or beyond the 5 months or. 51000 miles of the 4 years or 50 ,000
mlles New Vehl ,cle Limited Wc!rranty coverage explra!Jon on Lincoln vehicles,
We w ill charge a S200 fee (inc ludes -the 12/12 Surcha rge), fo r ch anges to
coverage .
US ED COR E COVERAGE PLANS: You may change Your coverage under
!his Agreement wi thin th e first 90 day s after the Signature Date.
11A. TRANSFERAB ILITY: You may transfer the rema ining co vera ge of the
Vehicle under !his.Ag reement, if You pay Us a $75 tran sfer fee and if You or
the transferee of this Agreement JnlUates the transfer pr ocess and provides the
ro ll ow ing Items t~ any ford or Lincoln dealership o r Us at P.O. Box 6045,
Dearborn , Mich igan 48 121 within 180 days of the veh icle sale:
(i) a letter, signed by You, transferring this Agreement to the transferee;
(ii) a statement of the mileage on the Vehicle at the time of transfer; and
(iii) the name and add ress of the transferee;
You may not transfer coverage If the Vehicle becomes a Branded Vehicle
or is repossessed. Transferred Agreements may not be cancelled.
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND :
(1) If the Sellin g Dealer re ceiv es a written cancellation req ues t,
including a copy of Your App lication, proof of pay ment and state ment
of the odometer reading , on or before the 30th day from the Signature
Date and no claims have bee n filed und er lhls Ag reemen t, the Selling
Dealer will cancel this Ag reem ent and refund the purchas e price You
paid for this Agreement, minus a $75 processing fee for each plan
cancelled .
(2) If the Selling Dealer receives a written cancellation req uest,
including a copy of Your Application, proof of payment and state ment
of the odometer reading, after the 30th day or a claim has been filed
at any time during the term of this Agreement from the Signature
Date the Selling Dealer will divide the purchase price You paid for the
Agreement by the number of miles or months of coverage provided
by this Agreement, whichever is greater. The
Selling Dealer will multiply this dollar amount by the remain ing unused
miles or mo nths, whicheve~ is less, and refund this amount ("Pro Raia
ba sis) 10 You or Your lemde r , minus a $?5 processing fee for e·ach plan
ca nee ll~d .
(3) If the Selling Dealer is no longer in business, then You may
submit a written request to Us at the address referenced in 11 A.
(4) You may not cance l the opti ons You purch ased wllho ut canc eli ng
the entire Agreement, If this Agreement expi res unc1er the lime or
mileage limitations, You are not entitled to a re fund . If we provided this
Agreement to You at no cost, You are not entitled to a refund .
(5) If You have financed this Agreement, (a) any refund due under this
Agreement will be made payable to the lienholder, up to the amount of
the lien ; and (b) only that portion of a refund due under this Agreement
in excess of the amount of the lien will be paid to You. If this Agreement
was not finan ced, any ref un d due under this Agreement will be paid by
check is sued in Your name.
(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND : We may cancel this Agreement if You fail to comply wi th this
Agre ement. tr We ca ncel this Agreeme nt, We will refund the purchase
pr ice on a Pr o Raia bas is. If We provlded this Agreement at no cost,
You are not entitled to a refund .
13. DISPUTE RESOLUTION & ARBITRATION: Either You or
We may choose to have any dispute related to this Agreement
or the Application decided by non-binding arbitration
administered by the Better Business Bureau (BBB). You agree
Page 6 of 12
TERMS AND CONDITIONS
not to consolidate or group Your dispute with other arbitration or
disputes concerning this Agreement or Application.
You agree that You will not participate in any class arbitration
concerning this Agreement or Application. We do not agree to class
arbitration. To learn about or begin arbitration, or get a copy of the
Arbitration Rules, You may contact BBB at 800-955-5100 or WWW.auto.
bbb.org/extendedserviceplan . If there is a conflict between the Rules
and this Agreement, this Agreement shall govern. If You initiate the
arbitration process, BBB will charge You an arbitration filing fee of $50.
You may employ an attorney to represent You in the arbitration, but
an attorney is not required. We will not pay Your attorney fees if You
use an attorney. This Agreement is subject to the Federal Arbitration
Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in writing
with a supporting opinion.
14. STATE SPECIFIC PROVISIONS: The following provisions
are applicable in the states set forth below and modify only
those specific terms referenced. All other terms and conditions
are unchanged.
14.1 For Agreements In ALABAMA, ALASKA, HAWAII,
MAINE, MINNESOTA, MISSOURI, NEW JERSEY, NEW
MEXICO, SOUTH CAROLINA, TEXAS, AND WISCONSIN:
12A. (6) YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: In New Mexico, if You have not received your
refund amount within sixty (60) days of your cancellation request, and
within forty five (45) days of Your cancellation request in AL, AK, HI,
ME, MN, MO, NJ, SC, TX, and WI You are entitled to receive ten
percent (10%) of the refund amount outstanding for every month that
the refund is delayed .
14.2 For Agreements In ALABAMA, ALASKA, HAWAII,
MAINE, MINNESOTA, MISSOURI, NEW JERSEY, NEW
MEXICO, SOUTH CAROLINA, TEXAS AND VERMONT:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: If the Selling Dealer receives a written
cancellation request, including a copy of Your Application, proof of
payment and statement of the odometer reading, on or before the 30th
day from the Signature Date and no claims have been filed under this
Agreement, the Selling Dealer will cancel this Agreement and refund
the purchase price You paid for this Agreement.
14.3 For Agreements in HAWAII, MINNESOTA, MISSOURI,
MONTANA, NEW JERSEY, NORTH CAROLINA, SOUTH
CAROLINA AND TEXAS: 12B. OUR RIGHT TO CANCEL THIS
AGREEMENT AND PROVIDE A REFUND: In HI, MN, MT, NC, NJ
and TX, We may cancel this Agreement within 5 days prior written
notice and 15 days prior written notice in MO, NJ and SC when sent
to You at Your last known address. Prior written notice is not
required if cancellation is for any of the following reasons:
(a) You failed to pay the purchase price of this Agreement;
(b) You materially misrepresented any fact or circumstance to Us ; or
(c) You substantially breached Your duties under this Agreement regarding the
Ve-hicle or its use .
14.04. ALABAMA:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If You have not made a claim, and the Selling Dealer did not
receive notice of cancellation within 30 days from the date the Selling Dealer
mailed or delivered this Agreement to You, We will charge You a cancellation
processing fee not to exceed $25.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement with five (5) days prior written
notice sent to You at Your last known address. Prior written notice is not
req uired if cancellation is fo r an y•of the following re asons: a) Y ou fail ed to pay
the purchase price for this Agreemenl; or b) You materially mis represented
any fact or circumstance to Us.
14.05 ALASKA:
12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL THIS
AGREEMENT AND RECEIVE A REFUND: (2) If the Selling Dealer receives
a written cancellation request , including a copy of Your Application, proof of
payment and statement of the odometer reading, after the 30th day or a claim
has been filed at any time during the term of this Agreement from the
Signature Date the Selling Dealer will divide the purchase price You paid for
the Agreement by the number of miles or months of coverage provided by this
Agreement, whichever is greater. The Selling Dealer will multiply this dollar
amount by the remaining unused miles or months, whichever Is less, and
refund this amount ("Pro Rata basis ) to You or Your lender, minus a
cancellation processing fee equal to the lesser of 7.0% or $75.00 .
12 (B). OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement within five days of written notice
sent to You at Your last known address, Prior written notice is not required if
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
cancellallon is for ariy or l he following reasons: (a) -V:ou failed to pay the
purchase price of 11\ls Agre ement; or (b) You materially misrepresented any
fac l or tjrcumstance to Us; If We cancel lhfs· Agreement, We will refund the
purchase price on a Pro Rate basis. If We provided this Agreement at no cost,
You are not entitled to a refUn d.
14.6. CALIFORNIA:
1A. CALIFORNIA LICENSE NUMBER DISCLOSURE: THE CALIFORNIA
LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY 15 0C41369.
1E. CALIFORNIA DEPARTMENT OF INSURANCE CONTACT
INFORMATION: If any promise made in this contract has been denied or has
not been honored within 60 tlays after Your f'El(!Uest, You may con tact the
California Departme nt of Insura nce at 1-800-927-4357 or acce ss the
departments Internet website (www .insuranceca .gov).
2C. SALES TAX: Sales tax is not applicable in California.
SA (2) and 6B (2) EMERGENCY TRAVEL EXPENSE REIMBURSEMENT: If
Your Vehicle is disabled 100 or more miles from Your residence as a result
of a mechanical Failure covered by this Agreement or the New Vehicle
Limited Warranty, We will reimburse You up to $500 for the actual
Emergen cy Travel Expenses You incur within the first 72 hours following the
disablement.
6A (3) and 68 (3) DESTINATION ASSISTAN CE : If Your Vehicle Is ino pera ble
because of a Failure covered by th is· Agreement or the New Vehide Umlted
Warranty and You require transportation to Your destination, We will
reimburse Your transportation costs up to $75.
7. WHAT IS NOT COVERED BY THIS AGREEMENT
q. Repairs made to the Vehicle that are required due
to a condition that existed prior to the purchase of
this Agreement.
SD. CLAIM.S APPROVAL: A valid claim ·wlll not be denied base d solely on a
falluro lo obl!!in clalm approval be fore commencin g the repair If the repair
racfllty reasonably attempt~ to obtain approval .
9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain
coverage or relmbursoment under this Agreement, You must: (I ) properly
operate and main tain the Vehicle, and (ii) provide proof of Scheduled
Maintenance Services when the Fallure appears to be dftectly related to
the lack of required or recommended maintenance for You r Vohlclo as
outlined In the Owner's or Scheduled Maintenance Guide. Proof of
Scheduled Maintenance Services Includes maintenance records that
show mileage, date of maintenance service, VIN and the maintenance
that was performed, Scheduled Maintenance Services require periodic
service checks based on mileage Intervals and the make and model of
Your Vehicle. Please review the Owner's Gulde for Your Scheduled
Maintenance Service requirements that are provided to You at the time of
vehicle purchase. If You perform Your own Scheduled Maintenance
Sorylc&S , You must maintain a log including date, mlleago and
description of each maintenance service and prov ide corresp onding
receipts for purchases of perts and fluids,
12A. (1) (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE
A REFUND: If the Selling Dealer receives a written cancellation
request, including a copy of Your Application, proof of payment and
statement of odometer read ing, on or before U,e 6ot h day from the
Signature Dill't1 and no claims have been flied uncler thi s Agreem ent,
the Selling Dealer .will ca ncel this Agreement and refund the purch ase
price You paid for this Agreement.
(1) (B) If the Selling D-ealer receives a writte n eancallation reque st,
including a copy of Your appli cation, proof of payment and statemen t of
the odometer reading, on or before the 60th day from the Signature
date and · a ~l11ln1 has b_e-en ·med under this Agre.ement1 the Sallin g
Dealer will divide the purch as e price You paid for ll;\ls Agreement by
the number of miles or months of co\lerage provided by •thi s
Agreement , whlchev~r ls ·grealer. The Selli ng Dealer will mulUply thi s
dollar amount by the remaining unused mon lhs or miles. whlche·ver Is
greater, and refund this amount ("Pro Rata" basis) to You or Your
lender.
(2) If the Selling Dealer receives a written cance llation request,
including a copy of Your Application, proof of pay ment and statement
of the odometer reading, after the 60th day from the Signature Date
the Selling Dealer will divide the purchase price You paid for the
Agreement by the num ber of miles or months of coverage provided by
this Agreement, wh icheve r is greater. The Selling Dealer will issue a
Pro Rata refund to You or Your lender, minus a cancellation
processing fee equal to the lesser of $25 or 10% of the purchase
price.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement at any time during the term
Page 7 of 12
TERMS AND CONDITIONS
of this Agreement if You fail to pay the purchase price of this
Agreement or for any material misrepresentation or fraud. We will
provide written notice, stating the specific grounds for cancellation, to
You at Your last known address. This Agreement will no longer be
valid five days after the postmark date of the notice. If any refund is
owed, a Pro Raia Refund will be issued to You or Your lender within
thirty days of the cancellation date. If We cancel this Agreement for
any of the reasons stated above, We will honor any claims for repair or
reimbursement if submitted to Us prior to the effective date of
cancellation, if eligibility requirements are met.
13. DISPUTE RESOLUTION & ARBITRATION· Either You or We may
choose to have any dispute related to this Agreement, or the
Application decided by non-binding arbitration administered by the
Better Business Bureau (BBB). To learn about or begin arbitration, or
get a copy of the Arbitration Rules, You may contact BBB at
800-955-5100 or www.auto.bbb.org/ extendedserviceplan. We will pay
Your reasonable arbitration fees and expenses that are in excess of
$125.
You may employ an attorney to represent You In the Arbitration, but an
attorney is not required. We will not pay Your attorney fees if You use
an attorney. If We request arbitration, We will pay the arbitration filing
fee.
This Agreement is subject to California law applicable to consumer
contracts and the California Arbitration Act (CCP section 1280 et.
seq.). Any arbitration decision shall be in writing with a supporting
opinion.
14.7. CONNECTICUT:
5. WHAT THIS AGREEMENT COVERS: If Your Vehicle is in Our
custody being repaired, the coverage under this Agreement will be
extended until the repair to Your Vehicle is complete if this Agreement
expires within one year of purchase pursuant to the Application section
titled "COVERAGE TERM AND COST .
BA. WHERE TO GO FOR REPAIRS: (3) In house service is not
provided under this Agreement. You are responsible for any costs to
transport the covered Vehicle for service that exceed the towing
allowances referenced in Section 6A. of this Agreement.
12A (6). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: This Agreement is cancelable if the covered Vehicle is
returned, sold, lost, stolen, or destroyed.
3. DISPUTE RESOLUTION & ARBITRATION: If You purchased this
Agreement in Connecticut, You may pursue arbitration to settle
disputes between You and Us. You may mail your complaint to: State
of Connecticut, Insurance Department, P.O . Box 816, Hartford, CT
06142-0816, Attention: Consumer Affairs. The written complaint must
describe the dispute, identify the price of the product and cost of repair,
and Include a copy of this Agreement.
14.8. FLORIDA:
2C. FRAUDULENT CLAIM NOTICE: Under the Code, any people who,
with the Intent to injure, defraud or deceive any insurer, knowingly files
an application for coverage or a statement of claim that contains false,
incomplete or misleading information is guilty of a felony of the third
degree.
2D. FLORIDA OFFICE OF INSURANCE REGULATION: The Florida Office
of Insurance Regulation does not regulate the rates charged for
any plans sold pursuant to this Agreement. The Florida Office of
Insurance Regulation does not regulate Maintenance plans.
Maintenance plan coverage Is optional and may only be
purchased In conjunction with the purchase of a motor vehicle
service agreement plan. The purchase price of a Maintenance
plan must be disclosed separate and apart from the premium of a
motor vehicle service agreement plan.
4. DEDUCTIBLES, STANDARD AND OPTIONAL: In the event You have
purchased the Disappearing Deductible option and Your Selling Dealer is no
longer in business, You may take Your vehicle to any Ford or Lincoln
dealership for repair or service and Your Disappearing Deductible will be
honored.
11A. TRANSFERABILITY: You may transfer the remaining coverage of the
Vehicle under this Agreement, if You pay Us a $40 transfer fee and if You or if
the transferee of this Agreement initiates the transfer process and provides the
following items to any Ford or Lincoln Dealership or Us at P.O . Box 6045,
Dearborn, Michigan 48121 within 180 days of the vehicle sale:
(i) a letter, signed by You, transferring this Agreement to the transferee;
(ii) a statement of the mileage on the Vehicle at the time of transfer; and
(iii) the name and address of the transferee;
You may not transfer coverage If the Vehicle becomes a Branded Vehicle
or Is repossessed. Transferred Agreements may not be cancelled.
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If We or the Selling Dealer receive a written cancellation request,
Including a copy of Your Application, proof of payment and statement of the
odometer reading, on or before the 60th day from the Signature Date, We will
cancel this Agreement and refund the purchase price You paid under this
Agreement. If We or the Selling Dealer receive a written cancellation request,
including a copy of Your Application, proof of payment and statement of the
odometer reading, after the 60th day from the Signature Date, You will receive
a refund of not less than 90% of the unearned pro rata premium paid under
this Agreement. If You have financed this Agreement, (a) any refund due
under this Agreement will be made payable to the lienholder, up to the amount
of the lien; and (b) only that portion of a refund due under this Agreement in
excess of the amount of the lien will be paid to You. If this Agreement was not
financed, any refund due under this Agreement will be paid by check issued in
Your name. You may not cancel the options You purchased without canceling
the entire Agreement and We will not charge You a cancellation processing
fee . If this Agreement expires under the time or mileage limitations, You are
not entitled to a refund.
(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement within 60 days from this
Agreement's Signature Date for any reason. After 60 days from this
Agreement's Signature Date, We may cancel this Agreement only for the
following reasons: a) If You failed to pay the purchase price for this Agreement
(in which case We must provide you notice of cancellation by certified mail); b)
If You materially misrepresented any fact or circumstance to Us at the time of
sale of this Agreement; c) If You substantially breached Your duties under this
Agreement lo maintain or use the Vehicle as prescribed by the Manufacturer;
d) You failed to repair a tampered or disabled odometer on the Vehicle . If We
cancel this Agreement, We will make a refund of not less than one hundred
percent (100%) of the unearned gross amount that You paid for this
Agreement (equally prorated basis) and We will not charge You a
cancellation processing fee.
13. DISPUTE RESOLUTION & ARBITRATION • If the parties fail to agree on
any matter concerning this Agreement or the Application or You allege
damages under this Agreement or Chapter 634 of the Florida Statutes, then
the matter shall be submitted to arbitration upon the written demand of either
party. The parties may contact the Better Business Bureau (BBB) at
1-800-955-5100 or www.aulo.bbb.org/ extendedserviceplan to learn about or
begin arbitration. The arbitrator's decisions shall be nonbinding on You and
Us, unless both parties mutually agree to accept the arbitrator's decision as
final. No suit shall be commenced in a federal, state or local court until such
time as both You and We first address our disagreement in an arbitration
proceeding pursuant to this Section 13. Each claim must be arbitrated
individually. If there is a conflict between the Rules and this Agreement, this
Agreement shall govern.
We will pay Your reasonable arbitration fees and expenses that are In excess
of $125. You may employ an attorney to represent You in the Arbitration, but
an attorney is not required. We will not pay Your attorney fees if You use an
attorney. If We request arbitration, We will pay the arbitration filing fee. This
Agreement is subject to the Federal Arbitration Act (9 U.S.C. section 1 et.
seq.) and the arbitration decision shall be in writing with a supporting opinion.
14.9. ILLINOIS:
5. WHAT THIS AGREEMENT COVERS: Unless specifically provided In
this Agreement, this Agreement does not cover "wear and tear. 12(A)(1)
&(2): YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written cancellation request,
including a copy of Your application, proof of payment and statement of the
odometer reading, on or before the 30th day from the Signature Date and no
claims have been filed under this Agreement, the Selling Dealer will cancel
this Agreement and refund the purchase price less a cancellation processing
fee, not to exceed 10% of the Agreement purchase price or $50, whichever is
less. If the Selling Dealer receives a written cancellation request, including a
copy of Your application, proof of payment and statement of the odometer
reading, after the 30th day or a claim has been filed at any time during the
term of this Agreement from the Signature Date, the Selling Dealer will divide
the purchase price You paid for the Agreement by the number of miles or
months of coverage provided by this Agreement, whichever is greater. The
Selling Dealer will multiply this dollar amount by the remaining unused miles
or months, whichever is less, and refund this amount ("Pro-Raia basis") to
You or Your lender, and a cancellation processing fee that is the lesser of
10% of the Agreement purchase price or $50 for each plan cancelled .
14.10. INDIANA:
2C. PROOF OF PAYMENT -Your proof of payment to the Selling
Dealer, Administrator or Service Contract Provider constitutes proof of
payment to the Insurer listed in provision 1.D. of this Agreement.
2D. This service contract is not insurance and not subject to Indiana
Page 8 of 12
TERMS AND CONDITIONS
Insurance Law.
14.11. LOUISIANA:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written notice of
cancellation within thirty (30) days from the date this Agreement was
delivered or mailed to You, Selling Dealer will provide You with a full
refund less a $50 processing fee.
(2) If You cancel this Agreement after 30 days from the date the
Agreement was delivered or mailed to You, You shall receive a refund
on a "Pro-Rata" basis less a $50 processing fee . For purposes of this
section 12.A. (2), "Pro Rata basis" will be determined by dividing the
purchase price You paid for the Agreement by the number of miles or
months of coverage provided by this Agreement, whichever is greater,
multiply this dollar amount by the remaining unused miles or months,
whichever is less.
14.12. MAINE:
1. E. ADMINISTRATION: All service contract obligations in the state of
Maine are administered by:
Percepta Philippines, LLC
P .O. Box 6045
Dearborn, Michigan 48121
Toll Free Number: 800-521-4144
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND:
(2) If the Selling Dealer receives a written cancellation request,
including a copy of Your Application, proof of payment and statement
of the odometer reading, after the 30th day or a claim has been filed at
any lime during the term of this Agreement from the Signature Date
the Selling Dealer will divide the purchase price You paid for the
Agreement by the number of miles or months of covera ge provided by
this Agreement, whlcj,ever is greater. The Selling Dea ler will multiply
this dollar amount by the remaining unused miles or months,
whichever is less, and refund this amount ("Pro Raia basis") to You or
Your lender.
128. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement at any lime during the term
of this Agreement within 15 days prior written notice when sent to You
at Your last known address . We will state the effective date of the
cancellation and the specific grounds for cancellation. If any refund is
owed, a Pro Rata Refund will be issued to You or Your lender within
thirty days of the cancellation date.
14.13. MINNESOTA:
3. MINNESOTA USED VEHICLE NOTICE:
If, on the date You purchased a used Vehicle from a Minnesota
Selling Dealer, A) the Vehicle had fewer than 36,000 miles from
Zero MIies, the Selling Dealer may be required to warrant the
Vehicle for (I) at least 60 days after the date You purchased the
Vehicle or (11) 2,500 miles, whichever occurs first.
B) If, on the date You purchased a used Vehicle from a Minnesota
Selling Dealer, the Vehicle had more than 36,000 miles but fewer
than 75,000 miles from Zero Miles, the Selling Dealer may be
required to warrant the Vehicle for (I) at least 30 days after the
date You purchased the Vehicle or (II) 1,000 miles, whichever
occurs first.
C) If, on the date You purchased a used Vehicle from a Minnesota
Selling Dealer, the Vehicle had more than 75,000 miles from Zero
Miles, the Selling Dealer is not required to warrant the Vehicle.
7. WHAT IS NOT COVERED BY THIS AGREEMENT: (Additional
Exclusions or changes)
f) Damage caused by the environment and pollution, including airborne
fallout, chemicals, debris, tree sap, salt, hail, windstorm, lightning,
freezing, flooding, earthquake. snow or ice;
j) Scheduled Maintenance Services,
1. For New Vehicles -repairs resulting from the lack of required or
recommended maintenance as contained in the Scheduled Maintenance
Guide for your vehicle;
2. For Used Vehicles -repairs resulting from the lack of required or
recommended maintenance, provided that, at the time the used Vehicle came
into Your possession or control: 1) the Vehicle still retained its owner's manual;
or, 2) You were offered a copy of the owner's manual for an incremental
charge of ten dollars ($10) or less; or
3) the maintenance requirements contained in the Scheduled Maintenance
Guide were replaced with a new specific maintenance schedule .
I) Repairs to the Vehicle if the odometer
1. has been tampered with , but only if the tampering occurs while the Vehicle
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
Is in Your possession or control; or
2. If You have fa iled to have a broken od ometer repaired, if the odometer
failed while the Vehicle is in Your pos·session or control.
128. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreomenl w ith (5) days prior written notice
sent to You at Your last known address.. Prio r written notice Is not req U!red if
cancellation is .for any of the fil!low lng reasons :
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us; or
c) Yo u s_ubsranti ally breached Your duties under this Agreement regarding the
VehlcJe -or Its us e.
d) if the VIN cannot be establlshed because of actions for which You are
responsible.
14.14. MISSISSIPPI
1. ARBITRATION MAY ONLY PROCEED ON AN
INDI-VIDUAL BASIS, AND MAY NOT BE
CONSOLIDATED WITH OTHER ARBITRATIONS
OR ACCORDED ANY CLASS ACTION STATUS.
A. THIS SERVICE CONTRACT AGREEMENT,
INCLUDING THE APPLICATION, INVOKES
ARBITRATION UNDER THE FEDERAL
ARBITRATION ACT. EITHER YOU OR WE MAY
ELECT BINDING ARBITRATION TO RESOLVE
DISPUTES UNDER THIS SERVICE CONTRACT
AGREEMENT.
B. IF EITHER YOU OR WE DECIDE TO ARBITRATE
A DI-SPUTE REGARDING ANY ASPECT OF THIS
SERVICE CONTRACT AGREEMENT OR THE
APPLICATION AND THE SALE OF THE SERVICE
CONTRACT, AN ARBITRATOR WILL RESOLVE
THE DISPUTE. IF ARBITRATION IS SELECTED
TO RESOLVE THE DISPUTE, BOTH PARTIES
WAIVE THEIR RIGHTS TO RESOLVE THE
DISPUTE IN A COURT PROCEEDING.
C. IN AN ARBITRATION, ONE OR MORE OF THE
AR-BITRATORS (WHO ARE NEUTRAL
DECISION MAKERS} RENDER A DECISION
AFTER HEARING THE ARGUMENTS FROM ALL
PARTIES. ARBITRATION TAKES THE PLACE OF
A TRIAL AND DISPUTES ARE DECIDED BY
ARBITRATION, NOT A JUDGE OR JURY.
D. YOU AND WE ARE BOUND BY THE DECISION
OF THE ARBITRATOR AND THE RES UL TS OF
THE ARBITRATION ARE BINDING AND FINAL
AND MAY NOT BE APPEALED TO A COURT.
E. IF YOU NEED ADDITIONAL INFORMATION
REGA-RDING THE DISPUTE RESOLUTION AND
ARBIT-RATION SECTION IN THE SERVICE
·coNTRACT AGREEMENT, PLEASE CALL THE
TOLL FREE ASSISTANCE LINE AT 800-392-3673.
F. YOU HAVE 5 DAYS FROM DELIVERY OF
THIS SE-RVICE CONTRACT AGREEMENT
TO REJECT THE SERVICE CONTRACT
AGREEMENT IF YOU DO NOT WANT TO
ACCEPT THIS BINDING ARBITRATION
PROVISION. IF YOU REJECT THE SERVICE
CONTRACT AGREEMENT, YOU DO NOT
Page 9 of 12
TERMS AND CONDITIONS
HAVE THE SERVICE CONTRACT
COVERAGE IT PROVIDES AND YOU ARE
ENTITLED TO A FULL REFUND OF THE
AMOUNT YOU PAID. IF YOU DO NOT
REJECT THE SERVICE CONTRACT
AGREEMENT WITHIN 5 DAYS, YOU HAVE
ACCEPTED IT. WE WILL PAY YOUR TOTAL
REASONABLE ARBITRATION FEES AND
EXPENSES. ARBITRATION PROCEEDINGS
MUST COMMENCE NO LATER THAN 120
DAYS AFTER THE FIRST NOTIFICATION BY
YOU OR US OF AN ELECTION TO
ARBITRATE A DISPUTE. UNLESS YOU AND
WE AGREE OTHERWISE, ALL
ARBITRATION PROCEEDINGS WILL BE
CONDUCTED AT A LOCATION IN THE
COUNTY OF YOUR RESIDENCE.
14.15. MISSOURI
12.(A) (2). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written cancellation request,
including a copy of Your Application, proof of payment and statement
of the odometer reading, after the 30th day or a claim has been filed at
any time during the term of this Agreement from the Signature Date the
Selling Dealer will divide the purchase price You paid for the
Agreement by the number of miles or months of coverage provided by
this Agreement, wh ichever is greater. The Selling Dealer will multiply
this dollar amount by the remaining unused miles or months, whichever
is less, and refund this amount ("Pro Rata basis") to You or Your
lender, minus a $50 processing fee for each plan cancelled.
14.16. NEBRASKA:
13. DISPUTE RESOLUTION & ARBITRATION: You and We must
mutually agree to have any dispute related to this Agreement or the
Application decided by nonbinding arbitration administered by the
Better Business Bureau (BBB). You agree not to consolidate or group
Your dispute with other arbitration or disputes concerning this
Agreement or Application. You agree that You will not participate in
any class arbitration concerning this Agreement or Application. To
learn about or beg in arbitration , or gel a copy of the Arbitration Rules,
You may contact BBB at 800-955-5100 or www.auto.bbb.org/
extendedserviceplan. If there is a conflict between the Rules and this
Agreement, this Agreement shall govern .
If You initiate the arbitration process, BBB will charge You an
arbitration filing fee of $50. You may employ an attorney to represent
You in the arbitration, but an attorney is not required . We will not pay
Your attorney fees if You use an attorney . This Agreement is subject to
the Federal Arbitration Act, 9 U.S.C. SS 1 et seq . The arbitration
decision shall be in writing with a supporting opinion .
14.17. NEVADA
2C. SPECIAL NOTICE -RENEWABILITY : This Agreement is non-
renewable. 7 (t): Taxis, vehlcles used for competitive driving/
racing/ offroad use, fuel cell vehicles, performance modified
vehicles at point of sale (vehicles that qualify for coverage that are
later modified or altered with performance mod if ied parts are
covered except for the performance modified parts and failures or
repairs resulting from the performance modified parts that were
not permanently affixed at point of sale), 4X2-equipped vehicles
modified with 4X4 AWD capabilities and Incomplete vehicles (e.g.
Chas ls, cabs, cutaways, stripped chassis) except Ford, Chevrolet,
Dodge and GMC.
7 (x): WHAT IS NOT COVERED BY THIS AGREEMENT: This Agreement will
not be issued for any Vehicle where the New Vehicle Limited Warranty
is void at the time of Application. If this Agreement is already in effect
and the New Vehicle Limited Warranty on the vehicle becomes void,
this Agreement will not automatically exclude all coverage for the
Vehicle. In such situations, the Agreement will not cover any services
that would otherwise have been provided under the New Vehicle
Limited Warranty , but the Agreement will cover any other service listed
in the Agreement, unless such coverage is subject to other exclusions.
BA. (4). Prior approval may be necessary for services depending on the total
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
cost of the repair. If prior approval Is required , Your servicing dealer will
contact Ford ESP Prior Approval Headquarters for authorization.
12 A. (1). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a wr!tten cance tlauon request,
including a copy of Your Application , proof of payment and stateme nt of the
odometer reading, on or before the 30th day from the Signature Date and no
claims have been filed under this Agreement, the Selling Dealer will cancel this
Agreement and refund the purchase price You paid for this Agreement. We will
refund the purchase price of the Agreement within 45 days of written notice . If
a full refund is n9t received within 45 da~s of Your written canee ll atlon ·reque st ,
You are entitfed t o receive an additi onal 10% on the refund amount owe d to
You for each thirty day period.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REF UN D: If this Agreement has been In effect tor al least seventy (70) days,
We c~nnot <.an~ It prior to either. (l} Its slated term, or (II) lhe one (1) year
anniversary of Its original effeclil/e da te, whichever occurs first We may,
howev er, cance l this Agreement. at ,any lime, wi thin 15 days prior written
notice Wheli sent to You •at Your l;:is l khown address, If U,e cancellation Is f or
any of the following reasons :
a) You fa iled lo pay the purchase pri ce for this Agreement ;
b) You materially misrepresented any fact or circumstance to Us;
c) You were convicted of a crime that results in an increase In the service
required under this Agreement ;
d) There is a material change in the nature or extent of the required service or
repair to be substantially and mate rially lni;reased beyond that contemplated at
the time this Ag reement was issue d (su ch as the Vehicle Is a Branded, Totaled
or Salvaged Vehicle , or the VIN cannot be established); or
e) We discover (1) an act or omissfor, by You, or (2) a violation by You of any
condition of the Agreement that occu~s ,duri ng the term of the Agreement and
that substantially and materially Increases the service required under this
Agreement.
13. DISPUTE RESO LUTIO N & ARBITRATIO N: You and We must mu lu.elly
agree have any dlsp_Ule related to lhls Agreement or the Application de cide d
by nonblnding arbil.ratlon administered by the Belt.er Business Bu r-eau (BBB).
You agree not to consolidate or group Your disput e with other arbitration or
disputes concerning this Agreement or Application. You agree that You will
not participate in any class arbitration concerning this Agreement or
Application. To learn about or begin arbitration, or get a copy of the Arbitration
Rules , You may contact BBB at 800-95 5•5100 or www.auto .bbb .org/
extend edservi capla n. If there is a conflict betwee n the Rules and thls
Agreement, this Agreement shall govern.
If You initiate the arbitration process, BBB will charge You an arbitr.allon filing
fee of $50, You may employ an attorney to represent You in the atbltIation,
but an attorney is not required. We will not pay Your attorney fees if You use
an attorney . This Agreement is subject to the Federal Arbitration Act, 9 U.S .C.
SS 1 et seq . The arbitration decision shall be in writing with a supporting
opinion.
14.18. NEW HAMPSHIRE:
2C. SPECIAL NOTICE TO NEW HAMPSHIRE RESIDENTS ONLY: Please
direct all questions or complaints concerning this Agreement to Us at P.O .
Box 6045 , Dearborn , Michigan 48121. In the event You do not receive
sa tlsfacil on u~der this con_lract, You may contact the New Hampshire
Insurance Depar\!llent at either: 21 South Fruit Street, Suite 14, Concord,
New Hampshire 03301, or (800) 852-3416.
14.19. NEW MEXICO :
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REF U ND : Ir U1is Agreement has been In effe'cl for al lea.st seventy (70) days ,
We cannot cancel fl prior 10 ellher. I) l!s stated tenn, or, ii) the one (1) yea r
anniversary of its original effective date, whichever occurs first . We may ,
Howe ver, cancel lhls Agreement at any ~ine, wl.th fffte~n (15) days prio r
written notice.sent to You atyour la.st known address , irthe ·cancellalion Is fo r
any of the following reasons:
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us;
c) You were convicted of a crime that results in an increase in the service
required under this Agreement;
d) there is a material change in the nature or extent of the required service or
repair that occurs after the Signature Date that causes the required service or
repa ir to be substantially and materia lly increas ed beyond that contemplated at
the lime this Agreement was Issu ed (such as the New Vehi cle Limited
Warranty of the Vehicle has been voided, in whole or in part, the Vehicle is a
Branded , Totaled or Salvaged Vehicle, or lhe VI N cannot be esl<1bllshed) or,
e) We discover (1) an act or omiss ion by You or (2) a vfo.lallon by You of any
co ndition of the Ag reement that occurs durin g the term of the Agteem·ent and
that substantially and materially increases the service required under this
Agreement.
Page 10 of 12
TERMS AND CONDITIONS
14.20. NORTH CAROLINA:
12A. (1) & (2) YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: If You cancel this Agreement, the Selling Dealer
will refund the unearned purchase price prorated based upon the lesser
of the unused months or miles of coverages, minus a cancellation
processing fee equal to the lesser of 10% or $75 .00 .
14.21. OREGON:
2C. COMPLAINTS: Unresolved complaints can be addressed to the
Department of Consumer and Business Services, Oregon Insurance
Division , Consumer Advocacy Unit , 350 Winter Street NE, Room 300-2,
Salem , Oregon 97301. The telephone number is 1-BBB-B77-4B94.
13. DISPUTE RESOLUTION AND ARBITRATION: If You and We
cannot agree to a claim settlement and You have exhausted all internal
appeals, You and We may agree to have any dispute related to or
arising from this Agreement or the Application decided by non-bind ing
arbitration administered by the Better Business Bureau (BBB). To learn
about or begin arbitration, or get a copy of the Arbitration Rules , You
may contact BBB at B00-955-5100 or www.auto.bbb.org/
extendedserviceplan. We will pay Your reasonab le arbitration fees
and expenses that are in excess of $100 . You may employ an attorney
to represent You In Arbitration , but an Attorney is not required. We will
not pay Your attorney fees if You use an attorney . If We request
arbitration, We will pay the arbitration filing fee. This Agreement is
subject to ORS 36 .600-36 .740 . Arbitration will take place In the state of
Oregon in accordance with Oregon laws unless You and We mutually
agree to another location. All arbitration decisions shall be in writing
with a supporting opinion.
14.22. SOUTH CAROLINA:
2C. SPECIAL NOTICE -WHO YOU SHOULD CONTACT (SOUTH
CAROLINA RESI-DENTS ONLY): Please direct all questions or
complaints concerning this Agreement to Us at P.O. Box 6045,
Dearborn, Michigan 48121 . In the event that We do not timely resolve
such matters, You may contact the South Carolina of Insurance at
either: Post Office Box 100105, Columbia, South Carolina,
29202-3105, or (800) 768-3467 .
14.23. TEXAS:
2C. SPECIAL NOTICE -FOR GENERAL INFORMATION, WE MAY
BE CONTACTED AT 800-392-FORD.
20. COMPLAINTS : Unresolved complaints concerning a provider or
questions concerning the registration of a service contract provider may
be addressed to the Texas Department of Licensing and Regulation , P.
0. Box 12157 , Austin, Texas 78711, telephone number 512-463-6599
or 800-803-9202 .
12. (A). YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: (2). If the Sell ing Dealer receives a written
cancellation request , including a copy of Your Application, proof of
payment and statement of the odometer reading, after the 30th day or a
claim has been filed at any time during the term of this Agreement from
the Signature Date the Selling Dealer will divide the purchase price You
paid for the Agreement by the number of miles or months of coverage
provided by this Agreement, whichever is greater. The Selling Dealer
will multiply this dollar amount by the remaining unused miles or
months , whichever is less, and refund this amount ("Pro Raia basis") to
You or Your lender, minus a $50 processing fee for each plan
cancelled .
(6) The right to cancel this Agreement is not transferable to
subsequent Service Contract Holders.
14.24. WASHINGTON:
2B. INSURER CUT-THROUGH BENEFITS: You are not required to
wait sixty (60) days to file a claim for service or othe r benefit owed
pursuant to this Agreement directly with the insurer of this Agreement.
7. WHAT IS NOT COVERED BY THIS AGREEMENT:
i) Repairs to a c:overed part caused by the lack of required or
recommended maintenance .
10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for
coverage for which Your vehicle is ineligible or coverage in excess of
the maximum allowed under this Agreement, We will refund the excess
charge . If You financed Your Agreement We will send the refund to
You r lender with instructions to credit Your loan. We may cancel this
Agreement within 60 days of this Agreement being mailed or delivered
to You for ineligible or excess coverage, You will be notified of the
refund and the termination of any ineligible or excess coverage.
12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE
A REFUND:
(1) If You have not made a claim under this Agreement and the Selling
Dealer receives written notice of cancellation within 30 days after this
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
Agreement was delivered or mailed to You, the Selling Dealer will
provide you with a full refund of the purchase price paid. (2) If You have
not made a claim under this Agreement and You cancel this Agreement
30 days after the date this Agreement was delivered or mailed to You,
.You shall receive a pro rata refund of the unearned purchase price
based upon the unused months or miles of coverage remaining ,
whichever is less , minus a $25 cancellation processing fee. (6) If the
Selling De ale r does not pay Yoo the fu ll refund amount wllhin 30 days
of Our rEK:eip t or Your ca n.cellatl on request , You are entitle<! to receive
an additional 10% based on the refund amount owed to You.
128. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement only within 60 days of this
Agree ment be ing ma lled or deffve red If You fall to comply with this Agreement.
If We cancel this Agreem ent , We will refund the purchase price on a Pro Rata
basis . If We provided this Agreement at no cost, You are not entitled to a
refund.
12C. WHO ISSUES REFUND PA YMENTS: Refu nd pa yments :w ill be made by
the. Selling Dealer , your lien hol der, Toe Am e,fcan Road Insurance Co mpany or
u~.
13. DISP UTE RESO LUTI ON & ARBITRATI ON: You and We must molunfiy
ag ree 10 have any dispute rela ted lo this Agreement or the Appllcallo n
de cided by binding arbitration adrnln istere.d by the Better Busine ss Bureau
(BBB). You agree not to consolidate or group Your dispute with other
arbitration or disputes con cerning th is Ag reement or Applica tion . You agree
that You will not partici pate in any class arbitration con cern ing thi s Agre ement
or Application. To learn abou t or begin arb itration , or get ti copy of the
Arbitration Rules, You may con tact BBB at 80 0-956,5100 or www.a uto.bbb.
org/extendedserviceplan. If there Is a conflict between the Rules and this
Agreement, this Agreement shall govern.
If you initiate the arbitration process, BBB will charge You an arbitration filing
fee of $50. You may employ an attorney to represen t You in the arblt ralion,
but an attorney is not required. We will not pay Your attorney fees if You use
an attorney.
Tl\is Agreement Is subjecl' to lhll Federal Arb ltraU on Act , 9 u.s.c. §§1 et seq .
The arbltratiofl decision shall be In v,,rliin.9 whh a supporting opini on.
Arbitrati on , proceedings-concerning this Ag reement, Iha Application and the
sale or solicitation thereof Wlll be held at a location • In the closest p ro~lmlty to ,
Your permanent residen ce.
13A. CIVIL ACTION: The State of Wash lngton Is the jurisdiction of any civil
action in connection with this Service Con tract.
14.25. WISCONSIN:
1.E. -ADMINISTRATION : All service contract obligations in the state of
Wisconsin are administered by:
COVERAGE/CLAIMS CANCELS/
TRANSFERS
Percepta Philippines , LLC
P.O. Box 6045
Dearborn , Michigan 4B121
Toll Free Number: 800-521-4144
STATE FILINGS
The American Road Insurance Company
P.O. Box 6045
Dearborn , Michigan 48121
2C. WISCONSIN DISCLOSURE: THIS CONTRACT IS SUBJECT TO
LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF
INSURANCE.
12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND:
(1) If the Selling Dealer rece ives a written cancellation request, includ ing a
copy of Your Application , proof of payment and statement of the odometer
reading , on or before the 30th day from the Slgnature Date the Selling Deale r
will (mncel this ·Agreernent and refund the purcI1ase price You paid for th is
Ag reement.
(2) If the Selling Dealer receives a written cancell ati on request, in cluding a
copy of Your Application, pro of of paymen t and statement of the odometer
re·ading, after the 30th day from the Sign ature Dale, the Selling Dealer will
d ivide the purchase price You paid for the Agreemehl by the num ber of miles
or months of cove rage provided by this Agreement, wh ict,ever is greater. The
Se lling Dealer will multiply this dollar am ount by the rem aining unused miles or
months, whichever is less, and refund this amount ("Pro-Rata" basis) to You or
Your Lender.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFU N D: We may cancel this Agre ement with in five (5) days of provid ing prior
wt;i lten notice to You at Your last .kn own address if:
a) You fail to pay the purchase price of this Agreement
b) You materially misrepresent any fact or circumstance to Us
Page 11 of 12
TERMS AND CONDITIONS
c) You substantially breach Your duties under this Agreement regarding the
Vehicle or its use . If We cancel this Agreement, We will refund the purchase
price on a Pro Rata basis. If We provided this Agreement at no cost, You are
not entitled to a refund.
13. DISPUTE RESOLUTION & ARBITRATION: You or We must mutually
agree to have any dispute related to this Agreement or the Appllcatlon decided
by nonblnding arbitration administered by the Better Business Bureau (BBB).
To learn about or begin arbitration, or get a copy of the Arbitration Rules, You
may contact BBB at 800-955-5100 or www .auto.bbb .org/extendedserviceplan.
If there is a conflict between the Rules and this Agreement, this Agreement
shall govern.
If You initiate the arbitration process, BBB will charge You an arbitration
filing fee of $50. You may employ an attorney to represent You in the
arbitration, but an attorney Is not required . We will not pay Your attorney
fees if You use an attorney. This Agree men t is subject to the Federal
Arbit ration Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in
wrlting with a supporting opinion ,
FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Ed itions May Not be Used) Page 12 of 12
MAINTENANCE PLAN APPLICATION,
TERMS & CONDITIONS
NEW A~AO USEO VEHICLES
RECE\VED I
MlS I '1 2ms RE9EIVE• 1 a""'" ~ cour TY S HE.niff JUN O 7 2018 ·
Kli11TAS 1 , , ~ I PROTECT
AC COt:, • T\,,...,. KITTITAS CG>UNTY SHERIFF
1 9 8 4 4
8Ignatllro Dato
06/06/2018
Internet Sale IPP Term Current MIieage
18] Oas/Hybrid
QDleael
0 Yea Iv! No O I" 10. iaJ • D Electric t----,----;::::=-------,---.--------------------'----..--1 Surcharges O 12 Month/12,000 Milos {PMP Only• Not appllaable for CPO) ! D D 38 monlha/3.~,ooo mllea (Ford and Compollllve Make o~ 48 monlhl50,000 mlle9 (Unco!n vohlcles) {PMP Only. Not CPO
applicable for CPO) D 0 Snow Plow (PMP Only· Not applicable fotPMP E, PMP L, PMP BL .or PMP CPO) . Incomplete
~Specialty· Ernerg1m13Y. tflre 1 ambulance, poflce (BXCf!Pl Ford_ Pollco Interceptor)), llmo, llvary, shutlle, tow OM di "-•ty tiiJcks • (Gas/HyJJild 1 Dlosel and Unboln Pramfum Melntan!ince Plana Only) : e um .,.,
PREMIUM ;INTENANCE PLANS : Gas/Hyb~d, Electrlc, Diesel, Llncoln, Black Label, Incomplete (Cab/Chassis), Medium Duty,
cPo
1
ggtan ard $0 DeducUble\ · 1
LIMI , B SIC AND Ef.!GlNe MAgTENANCE PLANS : Gas/Hybrid and Dl~sel-(standard $Cl Deduotlbleb
For Premium Mafntenan-9e P_li!n& PMP.) ,cover:age BEGIN_S at lhe New v _ehlole Limited War.rantv Start 1:1te and Zero MIies,
·coverage ENDS at THE l:ARLIER. F the Number of Years Puroh_a.sed, the Number of MIies Purcnased or uP,on completlon of
the MaXlmum Number of Service Intervals Purchase9 from the New V:ehlcle Utnlted WarrantM Start Date or Zero Miles.
For LIMITED BASIC AND ENGINE Maintenance Plans coverage 6EGINS at the S ~nature Date and Current MIieage.
Coverage ENbs al THE EARLIER
1
OF the Number of Years Pllro.hased 1 the Number of M es Purchased or upon completioh of
the Ma~mum Number of Service ntervals Purchased ft_oin the Signature Date or Current Ml eage. ·
PLAN COVERAGE ;
Plan Name Plan Torm Plan Expiration (Ea rH at of) Purc;hase Sain Tax Total Purchase
Montha MIieage Dato MIieage ~flco I Price with Sales Tax
Premium Maintenance 72 1100000 04/10/2024 1100000
, I
$ 2680.00 I $ 222.44 8 2902.44
Premium Maintenance D First Day Ranlal (Not appHaable on Bleck Label 2016 Model Maintenance -• Ful Synthetic OIi .(Not spplfoab/e qn fully Plan Options Years fll1d Prior, Incomplete or Medium Duty Plans) Plan Options Elactlfo, CPO, BMP and E:MP)
D Pick Up and Delivery Option (Lincoln only-excluding Fleet
vehicles) · I
Service Intervals D s,ooo• ·igi _6,000 0 7,600 0 10,000+ Service visits
"Not avall11ble on PMP .Plans. +only service Interval avallable for PMP Electric 20 I
DISCLOSURE INFORMATION · . -!
NO_' TE: THE PURCHASE OF T1J:IIS MAINTE_NANCE PLAN IS NOT REQUIRED IN ORDER TO PURCHASE, OR OBTAIN
FINANCING FOR ·A MOTOR VEnlCLE , . I .
kfa~~i?f~tga~r:8fl;PJt°lh_ i 9frff'lbt:,ggf,Yg ~£Aa1~:,:kntn, :ow:t1::ut:n~Cl:i~tl£1Ji/1':J!l~~ns{._t<:,gg,~!1f!R8th°~ii~:J:Jh:e;;fcrt;~ acoo . ffnpe wilh' t e manuliii:turo, :p 13ta.lk pert.owe; ma ntenanoa recommenclaVons as S" conclli,on o?'reoefv,ng coverage under mis etnc,mance tan ex<;ept as otne,w/se provldea tiy law. , .
MAINTEN P URCHASER . , .
Signature (Not «lid wl o lgnatu ) Signature Date
Name
KITTITAS COUNTY
Olly
ELLENSBURG
Jll)llet-Name
e'olumble Ford, lno.
Address 1
700-7th Avenue
City
Longview ·
pCode
98632
Employee Siers Id
Zip Code
98928
Address 2
Slate
WA
Te!ephone No
P&ACode
Address
307 W UMPTANUM RD
E•mall Address
I O I 8 I 6 I O I 2
FPI P R."1?4 • MNT~ IOrJ 17, IPrR\llnllR Ftllllnn<i MAV Nnl h .. 1 laDtl\
06/06/2018
Malntsnance Plan Uenholder am11
FOR OFFICE USE ONLY
TERMS AND CONDITIONS
lhfs is either a Premium Maintenance Plan for Ford and Competitive Make gas/hybrid vehicles (PMP F), Premium Mair:1tenance Plan for Ford and Competiti ve
Make Diesel vehlcle:s (PMP D), Premium Maintenance Plan for Electric liehicle$ (PMP E), Premium Maintenance Plan for Lincoln gas/hybrid vehlcles (PMP L},
Premium Maintena nce Plan for Black La.bel vehicles (PMP BL), Premi um Ma in tenance Plan • lncorriplate ,:ransil, F-250 through F-550 and E-250 through E-450,
an9 Equivalent Chevrolet, C>ooge ar,d GMC vJ3hloles (PMP INC), Premium Ma intenance Plan on Medium Duty F-sso ·and F-750 vehicles (PMP·MD), Premium
Maintenance Plan • Certified P re -Owned for Ford and Mercury vehicles (PMP CPO·F)-and Premium Maintenance Plens. Certtfi.ed Pre-Owned fo r Lincoln vehicle s
'(PMP-C PO-L), Llmi\ed M _alntenance Plan (LMP), Engine-Maintenance Plan (EMP) o r a B;ls1c Maintenance Plan (BMP) (hereinafter known as "P l)IIP F," "PMP D,"
"PMP E," ''PMP L ," PMP BL", PMP INC / "PMP MD", "PMP CPO-F," PMI? CPO-L,'""LMP ,"'"EMP," or ''BJVI P",or collectlve!y known as "Ma intenance Pla n(s)" unless
specified otherwi,se:) between the Maintenance Plan Purchaser ("You " or 1'Your'') and Ford Motor Company, the Provl.der (We" dr "Us").
WHAT THIS PLAN COVERS: lf¥oue!ected PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MO or PMP CPO-F-and PMP .CPO,L Coverage, You have Origin al
Equipment Manufacturer's Req1-1lretj scheduled maintenance services for .l,he earlier of the selected time , mileage .or maximum number of service i.ilsits purchas·ed
and coverage for Wear Items (brake pads and linings, cl utch disc, spark plligs, e·ngine_ belts. coolant hoses, hose clamps and hose o aring sea ls, wi per-blades.
shoe)< absorbefq/struts). PMP INC Covera ge is -only applicable to Ford vehicl es that have \he first three VIN position of 1FC, 1FB, 1FD, 1F6, 2L 1, 2LJ, 3FR and
5L 0 , Chevrolet , Doc!ge and GMC vehicles , and cab and chas_sis (,Incomplete veh icles). PMP F, PMP L, PMP BL. PMP INC i PMP ·MD1 PMP CPQ-F, PMP CPO ~L,
an d LMP aIs·o cov·er the fill up or top off of diesel exha1,1st Ouid (DEF) only at t he lime of the scheduled niaintenan~ servlce interval purchased under this
Ag reement. Repairs needed to a non-covered part caused by toe fallure:of a covered PMP F, PMP L, PMP BL , PMP D, PMP INC, PMP MD or PMP CPO Wear
Item. If You elected PMP E, You have Orlglnal Equjpment Manufacturer's Requlred scheduled mal11tenahce services fot the earlier of selected time , mil eage or
ma.xi mum number of service vtslts pu rcha'sed and c_overage for Wear llems (wiper blades , brake pads and linings; eng ine belts, coolant hoses , hose cla mps and
hose o-rlng .seals , sho.ck absorbers and -strut s). For PMP E, You have Original Equipment Manuf.icturer's Requlre-d s_cheduled maintenance services co nsist or Ure
rotaU9n, ,multi point Inspection, •washer flt.lid top off at every service lnlerv.al and c abin air filter replacement at every 20,000 mile service interval. If You elected
LMP or BMP coverage, You have Or ginal Equipment Manufa cturer's Reguired scheduled maintenance services for engine oil and filter changes , a multi-point
Inspe ction, and rotation of tires for th _e selected time , mileage or maximum num ber of service vlsrts purchased . If You elected EMP , Yo u have Orlglnal Equipme nt
Manufacturer's Required scheduled maintenance services for engine oil and filter chan ges only for the selected time , mlleage or maximum number or·s_ervtce vi sits
purchased. You are not entitled to a refund if You do not use all the services provided. ·
DEDUCTIBLES: The Standard Ded uctible is $0 for all Mainten ance Plans . If You elected a Maintenance Plan, We will charge You that deductible for each Elig ible
Maintenance Visit. ·
ELECTRIC VEHICLES : A veh icle that uses one or more electric motocs for propulsion and powered by rechargeable battery packs.
FIRST DAY RENTAL O PTION: If You purchased First Day Rents.I Option with PMP F, PMP D . PMP E or PMP CPO•F coverage, We w ill reimburse You up to $30
per day (including tax) on Ford and competitive vehicles and on PMP Land PM P CPO-L up to $45 per day (rndu dlng tax) on Lincoln ve hicles for up to 2 days of
rental coverage . We will not reimburse You for any vehicle rental charges incurred before the Signature Date of the Ma in'tenance Plan .
FULL SYNTHETIC OPTION: If You purchased the Full Synthetic Option with PMP F, PMP Dor LMP coverage, You will receive engine oil changes with Full
Synthetic Oil at Your Scheduled Maintenance Visits; If You purchased PMP on-a competitive make vehicle, We wlll pa,y or reimburse You up to the Manufacturer's
Suggested Reta II Price for parts, flulds-and ,labor times lhat will not exceed the nationally pubHshed ·nat fate manua l. On all Maintenance Plans, We will not
reimburse You for any Scheduled Metn.tenance Services incurre.d before lhe Signature Date of \he Malhtenance Plan .
Ll~COLN FLEET V EH ICLES: A Lincoln Fleet Vehicle is any Lincoln fleet vehicle purchaseCil or leased with vehlcte codes 7 and D.
SE.VERE DUTY VEHICLE: A Severe Duty vehicle is defined as any veh icle ope~tfon that irvolves (I ) towing a trailer: (i i} extensively Id les or low sp.eed driving; (iii)
operate~ otHoad in dllsty, unpaved conditions o.r (Iv) uses E85 fuel more than 56% of the lime or use of bio-dlesel fuel. A Severe Duty Vehlcle will be provided
services based on Your vehicle's Owner/Scheduled Maintenance Gllide recominendallons if YQur vehicle meets the Severe Duly definition and You have
purchased the Sl)vere Du\y (5,000 miles) service Interval .
SURCHARGES : On PMP F, PMP L, PMP BL, PMP D, PMP E , PMP INC and PMP MD coverages. purciia$ed beyond 12 months after the Warranty Start Da te or
12 ,000 MIies from Zero Miles , whic:heveroccurs first within the New Veh icle Limited Warranty ( '12/12 Surcharge''), W~ wm charge a $100 fee forchange·s to
coverage. For those same Coverages purchased within 5 months and 5 ,000 mlles of the 3 year or 36 month New Veh icle Limited, Warranty coverage expiration
oh Ford and CompetiUve Make Vehicles o(watirn the 5 month:s and 5,000 mlles of the 4 years or so.ooo mlle New Vehicle Limit~ Warranty coverage e>cpiratlo!J
on Llncolh vehicles , We will 'cha.rge -a $200 fee (lnclud in_g the-12/12 Surcharge) for changes to coverage. On FlMP F. PMP D, PMP L, PMP INC and PMP MO
coverages, We wlll oharye a Snowplow and/o~ Specially Surcharge on app licable vehicles .
LINCOLN PICK UP, DELIVERY ANO LOAN ER SERVICE OPT ION: This option is available on all Lincoln vehicles except Lincoln Fleet Vehicles . If You elected
the Lincoln Pick Up, De livery and Loa ner Se rvice Optlon You may con tact any Linco ln dealership within a 20 mile radius of Your vehicle location for pick-up and
delivery of Your Lincoln ,vehicle to the dealership loca tion for unlimited repairs, maintenanr::e'and oth er services related to Your vehicle. You will receive the First
Day Rental Option and a loaner veh icle at the time of pick-up and delivery of Your vehicle for repairs, maintenance or services . The loaner vehicle will be provided
for up to two days and up to $45 per day per service .
WHAT IS NOT COVERED: Unless stated otherwise, this Maintenance Plan does not cover:
a) Repairs or services covered by the Original Equipment Manufacturer a manufacturer recall or any insurance, In-force or warranty or warranty
provided by an Insolvent manufacturer or insurer.
b) Repairs or services by lack of required or recommended Scheduled Maintenance;
c) Repairs or services to the vehicle if the odometer Is altered, broken, repaired or replaced so that We cannot determine the actual mileage on the
vehicle;
d} A vehicle is excluded from coverage If, (1) the New Vehicle Limited Warranty for the vehicle or specified component parts Is voided, In whole or in
part, (2) the vehicle is branded or salvaged, or (3) We cannot determine the VIN;
e) Vehicles manufactured for sale outside the United States, District of Columbia or Canada;
f) On all PMP, taxis, performance modified vehicles (including Hennessey}, 4X2 equipped vehicles modified for 4X4/AWD capabilities, vehicles used for
competitive driving, racing, off-road use, fuel cell vehicles, all Incomplete/chassis cabs/ cutaways/stripped chassis, ~II competitive make vehicles .
equivalent to Ford F-450 and higher (except PMP CPO -F), and trucks with the box removed or deleted (except PMP INC and PMP MD), and all electric
vehicles (except PMP D and PMP E).
g) On PMP F, all diesel and electric vehicles and Lincoln vehicles
h) On PMP D, all gas/hybrid vehicles and Lincoln vehicles
i) On PMP E, all gas, hybrid and diesel vehicles and all emergency vehicles (fire, ambulance, all police), shuttles and tow trucks.
j) On P MP Land PM P BL, all non-Lincoln v eh icles, all e l ectric vehicles and any Lincoln vehicle using full synthetic engine oil. On PMP L coverages
with Complimenta ry Malntenancei all Lincoln commerclalVfloet vehicles with delivery c odes 3, 4, 7, C, D, G, H, M, S and T.
k) On CPO PMP , a u-emergency vehicles (fire, ambulal'\ceJ police), trrno, livery, shuttles and tow true.ks, vehicles U!;llng full synthetic engine oil
and vehicles equipped with snowplows (except PMP CPO-L) and Ford E and F 350 and higher (except F-350 and 450 c9mplete) or equ ivalent
Competitive Make).
I) On PMP INC and PMP MD, all competitive make (non-Ford) vehicles except Chevrolet, Dodge and GMC, all police vehicles, and all Ford E-Series
vehicle With Body Codes E1B, E1E, E2E, E3B, E3E, S1E, S2E, S3B , and S3E.
m) On LMP, all electric vehicles, all fuel cell vehicles, all 2015 model year and older Ford F-650 and F-750 vehicles, and competitive make vehicles
equivalent to Ford F-650 and higher.
n) On BMP and EMP, all vehicles using full synthetic engine oil, all electric vehicles, and all fuel cell vehicles.
o) Any service adjustment, cleaning, reprogramming, repair or replacement of a failed part not associated with a scheduled maintenance service or
!=Pl P R'.'1?4. MNTr. /nr,t 17\ /Pr<>\/inttc: i=nilinnc: M,"' l\lnt n<> I lc:or-1 \
TERMS AND CONDITIONS
We ar Items on PMP coverages as referenced in "WHAT THIS PLAN COVERS" above.
p) Costs or expense!i for the teardown, Inspection or diagnosis of failure not covered by this Plan.
q) Repairs•or services to aflermarket performance enhanclAg powertraln com ponents including but not limited to Ford racing parts or accessories .
r) Repairs neected to a covered part caused by th·e failure of a non-covered pa rt; and
s) The Pick Up, Deli very and Loaner Service Option excludes car washes ; defalllng, lease o r v.ehfcle returns , Lln coln commercial vehi c les , Li ncoln Fleet
Vehicles purchased or leased with codes 7 and D, and Lincoln ve hl cles p urchased ou tside of the United States . The Fi rst Day Rental Option Is not
ollglble on PMP BL 2016 Model Yea .rs and Prior with 4 .year/50,000 mll,es complimentary Mai ntenance coverage .
t) The addition of dlesel exhaust fluid (DEF), If needed, between the mainte nance Interval frequency purchased under th is Plan .
WHERE TO GO FOR S~RVICE AND REPAIRS: For the performance of covered se rvices and repairs under PMP F, PMP L, PMP BL, PMP D, PMP E, PMP
INC , PMP MD, PMP CPO-F, PMP CP O-Land LMP. Yo.u may go t o any other Ford or Linco ln franchised dea lership in the United States or Canada for
cove red services. If You require assistance for covered services ,or locptlng. lhe nea rest Fo rd or Lincoln dealershfp on a Ford or Mercury vehicle , plea se contact ,
Ford Customer Rela ll_ons Center at 1-800-392-FORD . If ttie veh icle is a Lincoln , pl ea s_e·e;a11 1-800-521-4140 . Fo r cornpelltive ma ke vehicles, a Ford or Lfncoln
deale rsh .lp must be used for covered services Unless the servicing dealership auth ori zes Yo ur referral to another dealership or fa cillly . If the Vehicle sh ou ld need
Emergency-Service or Repair in the United Slates -or Canada , and lhe vehicle Is In op erable , You may -use other repair or servrce fa clli!les If all local Fo rd or Lincol n
dealerships within a 25 mile ra.dl us are clo sed . If the Ve hicle should need Emergency Service or Repair in Me xico, We require that You return to a Ford or Lincoln
DeaJersh ip fo r repa irs or serv ices. For the perfo rmance of co vered services unde r BMP or EMP, Yo u must return to the Se lli ng Deale r.
REPAIRS AND MAINTENANCE SERVICE ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS All repairs and covered maintenance
serv ices will be made with authorized new or reman ufactured parts or other products We a·u(ho_r lze.
LOSS LIMIT S We wlll pay up to the Re tail Va lue. of the veh icle for all covere d serv ices or repairs .
CO NTRACT MODIF ICATIONS AND CHANGES You may cl1ang e YQU r cove rage at any lime while th is Plan ls in force .
TRANSFE~AB ILITY: PMP F, PMP L, PMP BL, PMP D, PMP E, PMP .I NC , PMP MD , PMP CPO-F or PMP CPO-L may be triinsfer red if You pay Ford Moto r
Company. a $75 transfer fee and You or the transferee of this Mai ntena nce Pl an initiates the transfer proces s and provid es the follo wing items to Ford Motor
Com·pany or Your Selling Dealer at-P.O. Box 6045 , Dearborn , Michi gan 48121 :
(i) a letter, signed by You , ttansferrlng th is Ma lnten iince Plan !o jhe trans feree ;
(U) a statement of tlJe -mlleag·e on .the vehfcle at the lime oftransfer ; and
(iii) the name and address of lhe transferee .
BM P, LMP , and EMP covers only the or iginal Mainten ance Plan Hol der-an d may not b·e tra11sferre_d or assi9nt1d .
CANCELLATION· YOUR RIGHT TO CANC EL THIS PLAN & REL ATED REFU NDS: Iii A CANCELLATION REQUEST 15 RECEIVED WITHIN THIRTY (30 )
DAYS FROM THE SIGNATURE DATE, AND NO SERVICES HAVE BEEN PE RFORMED UNDER THE flJIA INTEN ANCE PLAN , We will termi nate the
Ma intenance Plan and refund the full purchase price of the Maintenance Plan less a $75 processing fee .
IF A CANCELLATION REQUEST IS RECEIVED AFTER THE 30TH DAY FROM THE SIGNATURE DATE , OR IF ANY SERVICE OR REPAIR HAS BEEN
PERFORMED AT ANY TIME DURING THE TERM OF THE MAINTENANCE PLAN We will terminate the Maintenance Plan and make a refund on a Pro Raia
basis refund, less a $75 process ing fee . This means that the cost of the Maintenance Plan will be divided equally by the numbe r of months in the term of the
Ma intenance Plan , or the number of mil es scheduled in the Maint en ance Plan, de pendi ng on which actual usage , mo nths or miles , is greater . Your re fund will then
be prorated on the rema in ing unused portion of the months or mTi es , wh icheve r is less , and a PfQ 7Rata refund will be refunded to You or Your lender.
All cancell at ion requests must be submllted in writing by You . If the Selling Dealer rs no lon9er in bus ln~ss. Y.ou may submll a written reque st to Ford Motor
Company, Exte nded Ser:vfce Plan Headquarte rs , P .0 , Box 6045 , Dearborn , Mich ig an 48121 . A co_py of the Re gistration Form and an odom eter reading sta.lement
(that Is, a true sl'atemenl of tHe Veh icle's curre nt mTieage) mus! be included with Your request for cancellation , Your refuhd wlll be b:ased on the purchase pri ce
You paid for the Maintenance Plan .
DISPUTE RESO L UTION & ARBITRATION-: Either You or We may choose to have aoy dispute ·related lo this Ma in tenance Plan decided by non-binding
arbitration ad-ministered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other-.arbitration or disputes concerning
th is Ma in tenance Plan . You agree that You will not participate in any class arbitration concerning this Maintenance Plan . We do not agree to class a·rb ltratfon . To
learn about or begin a.rb itration , or get a copy of the Arbitration RUies , You may contact BBB at 800-955-5100 or www .auto.bbb .org /extendedserviceplan . If there is
a confljc l betwe_en the Rules and th is Ma in!enan"ce Plan , this Mainte nance Plan shalt gove rn. If You fhillate the ar'bllratlon process. BBB will charge You an
-arbit ration fi ling fee of $50 . You may em ploy an attorne y to re pl"8$ent You in the arbiltatlon, but an a.ttomey ls not required . We wilt not pay Your attorney fees If
Y.ou use an atto rney. Th'is Maintenance Plan is subject to the Federa l Arb itration Act, 9 U.5 .C. §§1 el seq . The arbllra!lon decf$ion shalt be in writing wilh a
support ing op inio n.
CA LIFO RNIA STATE SPECIFIC DISCLAI MER: The followi ng provisions are applicable in California and modifies only those specific terms referenced.
Ali othe r terms and conditions are unchanged.
INTRODUCTI ON & PARTIES (F ORD MOTOR SERVI CE COMP ANY): In Cali fornia, all Ma intenance Pl an obligations, inc luding the Application are between Ford
Motor Service Company, the Pro vider ("We'' or "Us") and th_e Mai ntenance Pla n Purc haser ("You" or"Yo ur ").
You may contact Us at the follow ing address :
Ford Motor Service Company
Extended Serv ice Plan Headquarters
P.O. Box 6045
Dearborn, Michigan 48121
Toll -free number 800 -52 1-4144
THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369 .
FULL FA ITH AND CREDIT STATEM Et,IT: In Californi a, all Maintenance Pl ans ar e backed by lh e full faith and credit of Ford Motor Servi ce Company and are no t
9uaranl$ed under a service .contract rei mbursement policy . Complimenta ry Plans are bacKed by the full faith and credit of Fo rd Motor Co mpany .
AD MI NISTRATION: All Maintenance Plans are adm lnis lered by:
Ford Customer Service Divis ion
16800 Executive Plaza Drive
Dearborn, Michigan 48126
CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any prom ise made in this contract has been den ied or has not been honored within
60 days after Your request, You may contact the Cal ifornia Department of Insura nce at 1-800-927-4357 or access the departme nt's Internet website (www .
ins Ur'anceca .gov ).
C:;ANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN AND RELATED REFUNDS : If the Selling Dealer recetves ·a written cancellatlen request, fnclOdlng
a copy of-Your Appllca(lon, p_roof of payment and statement of odometer" reading , on or before the 60th day from lhe Signature Date and no services have
been performed , the Selling Dealer will cancel this Plan and refu nd the purchase price You paid for this Plan . If ihe Selling Dealer receives a written
cancellaUon request. Including a,c:opy ,of Your appllcallon , proof of payment and slatemei,t of the odomet~r reading , on or befo.re the 60th day from the Signature
date or a servfce has been performed , the Selling Dealer will dlvide the purchase price Yo u paid for this Plan by the number of miles or months of coverage
provided by this Plan , which'ev.er is greate·r. The Selling Dealer will multlply !his doU?r amou nt by the remal ning .. mused months ·or miles. whichever Is greater . The
Selllog Dealer will issu e a Prt>•Rata refund 16 You or Your fender , minus a cancellation processing fee equal to the lesser or $25 or 10% of the purchase price .
OUR RIGHT TO CANCEL THIS PLAN AND PROVIDE A REFUND : We may can cel this Plan at a11Y lime durlpg Ille term offhis Plah if You fall to pay the
purchase price of this Plan or for any material misrepresentation or fraud . We wi ll provide written notice , slating the specific grounds for cancellation , to You cit
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TERMS AND CONDITIONS
Your la $:t kno wn address. This Plan will no longe r be valid five .days after the postma rk date of-the notice . If any refund is owe,d, a Pro Rata Refund will be issued to
You or Your lender within thirty days of the cance llation date. If We car:icel this Plar, for, any of th·areasons state d above, We w ill honor any clalms for rep air or
telmburse111~nt Ir s~bmltted to Us prlorto the effect v.e date of can ce llatlon , if eflglbillty req uire ments are met
Dl ~P UTE RESOLU TIO N ~ARBITRATION -Either You or We may choose to have ·any dfspu te relate d to th is Pfa n, or the Applic ation decided by non-binding
arbitration ad-ministered by th e Better 6usiness Bureau (BBB).To learn abou t or begin arb itration, or get a copy of the Arbitration RUies , You may contact BBB at
800-955-5100 or www :auto .bbb ,org/extendedserviteplan. We will pay You r reas onable arbitrati on fees and exp enses that are in excess of $125.
You may employ an attorney to represent 'llou ln the Arbitralfon, but an attorney is not required . We will not pay Your attorney fees if You use an attorney. If We
request.arbitration, We will pay the arb itration filing fee.
This Agreement is subject to California law applicable to consumer contracts and the California Arbitration Act (CCP section 1280 et. seq.). Any arbitration decision
shall be in writing with a supporting opinion.
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