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Heather Seibert <br />From: Gwenn Huson <gwenn.huson@crossmatch.com> <br />Sent: Thursday, June 07, 2018 3:12 PM <br />To: Paula Hoctor <br />Subject: RE: Kittitas County Question <br />Paula, <br />The small labor fee with maintenance might be $400.00. This covers: <br />Crossmatch Customer Care Livescan Labor Fees <br />Due to changes in the livescan software mandated by the Receiving Agencies (OPM, FDLE, etc.) and the many software <br />configuration touch points, the LSMS software is not self -configurable by our livescan customers. The labor fee for in - <br />maintenance customers includes the management, installation, configuration, and testing services that are delivered <br />from the Crossmatch Customer Care team. Each Crossmatch livescan system is required to be installed, configured, and <br />tested by a Crossmatch certified field engineer or certified partner to ensure conformity to the Receiving Agency and FBI <br />specifications. Each Receiving Agency requires that the livescan system and its electronic submissions conform to their <br />specific standards and each agency requires the Crossmatch certified installer to test each livescan, obtain agency <br />approval, then place the livescan into production mode. Adherence to this process results in conformity to agency <br />specifications and greatly reduces the costs of resubmitting fingerprint records due to potential rejections. <br />Regards, <br />Gwenn <br />From: Paula Hoctor <Paula.hoctor@co.l<ittitas.wa.us> <br />Sent: Wednesday, June 06, 2018 12:08 PM <br />To: Gwenn Huson <Gwenn.Huson@CrossMatch.com> <br />Subject: Kittitas County Question <br />Gwenn, <br />In the maintenance contract it states, "Software upgrades can be costly. Customers with Maintenance Contracts do not pay <br />for Crossmatch Software <br />upgrades, only a small labor fee. Avoid $1100 fee for upgraded software." Can you please tell me what the, "only a small labor <br />fee," means? <br />Thank you, <br />Paula Hoctor <br />Kittitas County <br />Notice: Email sent to Kittitas County may be subject to public disclosure as required by law. <br />message id: 38eb45916c6dcbdac24bb8719d004a14 <br />This message, including any attachments, may contain confidential, proprietary, Inside and/or legally privileged information. Any distribution or use of this communication by <br />anyone other than the intended recipient(s) is strictly prohibited and may be unlawful. If you are not the Intended recipient, please notify the sender by replying to this message <br />and then permanently delete it from your system. You are hereby notified that any dissemination, distribution or copying of this communication Is strictly prohibited. <br />Crossmatch®, the Crossmatch logo, DlgitalPersona® and the DlgitalPersona logo are registered trademarks or trademarks of Cross Match Technologies, Inc. and <br />