HomeMy WebLinkAboutSH18-029 CROSS MATCH Corr Warranty - Maintenance Contract Sheriff signedDear Crossmatch Customer:
Thank you for being a valued Crossmatch customer. Attached please find a maintenance contract renewal quote for your live
scan system. Renewals are sent based on the serial number of the fingerprint or palm print scanner at the time of expiration.
Customers with multiple scanners may receive several notices from our automated system throughout the year. For questions,
customized or comprehensive quotation, please contact us at: maintenancecontracts@crossmatch.com. We will need your
company name, contact, phone and the serial numbers of all your scanners.
Maintenance Contract Benefits:
V Hardware repairs, all parts and labor covered by Crossmatch for failures occurring under normal use. Avoid $800
minimum repair charge, applicable for units not under maintenance contract
v 24/7 help -desk telephone support. Customers without a Maintenance Contract are limited to customer support only
during regular business hours, 8am to 6pm EST Mon -Fri.
V Avoid $200 hourly fee for phone support which is applicable for systems not currently under a maintenance contract.
v Twenty-four hour (next business day) replacement on units inside the continental US. Avoid delay in shipping
unit to Cross Match Headquarters for repair.
V Software upgrades can be costly. Customers with Maintenance Contracts do not pay for Crossmatch Software
upgrades, only a small labor fee. Avoid $1100 fee for upgraded software.
v State and other Agencies mandate quarterly software updates for submitters. Customers with a current contract
receive free Agency mandated updates for their software. Avoid $400.00 fee per update.
v Cross Match pays all domestic shipping costs. Avoid freight charges.
How to renew: If your company has credit terms, submit a purchase order with the Crossmatch quote number on the face of the
purchase order or SIGN and DATE the quote page and return it by email, mail or fax to +1 (561) 622-9938. If paying by Credit Card
(MasterCardNISA), fill out and sign the attached credit card form return along with the signed quote.
Return your order for maintenance renewal by the expiration date to avoid a lapse in coverage after which time service calls will be
at time/materials.
The Customer Care Service Group Desk is toll free: +1 (866) 276-7761 Option 1 or email: CMCC@crossi-natch.com. You can also
open a support case through our website using our web form located at https://www.crossmatch.com/company/support/request/
Special Notes:
Taxes are different in every state and are added to your invoice, if applicable. If your company is tax-exempt please submit the
tax-exempt certificate along with the signed quote and/or purchase order.
For maintenance contract questions, contact us at: maintenancecontracts(acrossmatch.com
Sincerely,
Gwenn Huson
Contract Renewal Representative
+1650 474 4010
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410
PHONE +1 (561) 622-1650 FAX +1 (561) 828-7717
www.crossmatch.com
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MAINTENANCE CONTRACT QUOTATION
Customer Name: KITTITAS COUNTY
SHERIFFS OFFICE
Account Number: 4563
Contract Number : 021766
Date: Jun 4, 2018
Quote To:
Paula Hoctor
KITTITAS COUNTY SHERIFFS OFFICE
205 W 5th Ave,
Ellensburg, WA- 98926
509 - 962-7617
paula.hoctor@co. kittitas ma.us
930164-12 1 1 YR, HW, GUARDIAN V, USB, FW, NG,
DEVICE ONLY, DOMESTIC
of
Billing Address:
Customer: KITTITAS COUNTY SHERIFFS OFFICE
Address 1: 307 W. Umptanum Rd,
City, State, ZIP: ELLENSBURG, WA - 98926
Aug 1, 2018 1 Jul 31, 2019 1 38.25 1 460.80
I I BUNDLED ASSEMBLY, LSCAN GUARDIAN USB W/LSMS ON DESKTOP - TAA
Line
Item
Description,
Start Date
End Date ''
Tax
Amount
2
950083-12
CMT ADVANTAGE MAINT, SUBSEQUENT
I YR, STANDARD CMT SW, LSMS
Aug 1, 2018
Jul 31, 2019
24.90
300.00
Type of Equipment
Line 'Desciyiption
I BUNDLED ASSEMBLY, LSCAN GUARDIAN USB W/LSMS ON DESKTOP - TAA
3 950084-12 1 YR, STANDARD CMT SW, LSMS Aug 1, 2018 Jul 31, 2019 8.30 100.00
SUBMISSION SOFTWARE
Type of Equipment
Line Description
I BUNDLED ASSEMBLY, LSCAN GUARDIAN USB W/LSMS ON DESKTOP - TAA
Contract Amount $932.25
If tax exempt, please supply copy of current tax-exempt certificate. Crossmatch will automatically charge tax on your invoice unless you supply copy of current
tax-exempt certificate with your order.
To renew your maintenance contract, email or firx back a signed copy of the quote or purchase order which re&rences the quote number in the body of'the purchase
order by the expiration date.
Contract Renewal Offered by:
Gwenn Huson
Maintenance Contracts Administrator
Phone: +1 (650) 474-4010
Email: Gwenn.IIuson(&.CrossMatch.com
Date: Jun 4, 2018
Contract Accepted by,
Print Name: - /1'e V)4a 0 a --
Date: Z
Customer Name: KITTITAS COUNTY SHERIFFS
OFFICE
Scanner Serial Number(s) Confirmation:
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410
PHONE +1 (561) 622-1650 FAX +1 (561) 828-7717
www.crossmatch.com
2
Customer Notes /Comments (Please use the space below to update address and contact information.)
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410
PHONE +1 (561) 622-1650 FAX +1 (561) 828-7717
www.crossmatch.com
3
CMT ADVANTAGE IIARDWARE MAINTENANCE PLAN
1. EQUIPMENT ELIGIBILITY: The contract period for the Maintenance Plan commences after the Limited Warranty or First Year Maintenance
Plan ends. Equipment is eligible for a Maintenance Plan provided that the warranty has not expired. Any such Equipment deemed ineligible by
reason of not being covered by a current warranty is subject to a technical audit conducted by Crossmatch prior to the Equipment being eligible for a
Maintenance Plan. This audit may be conducted on-site or through a remote data connection to the Equipment. If the result of the audit indicates the
Equipment is ineligible for Maintenance, Crossmatch will indicate what changes to the Equipment are required to make the Equipment eligible. The
audit and any required changes to the Equipment are a billable service at the hourly and material rates in effect at the time the service is ordered.
This Maintenance Plan shall not apply to any software, purchaser- furnished equipment or software, third party software or End User -furnished
equipment.
2. FEES AND CHARGES: The prices for the Maintenance Plan can be found in the Crossmatch Price List in effect at the time the plan is purchased.
Services requested by Purchaser and delivered by Crossmatch that are outside the scope of the Maintenance Plan are billable to Purchaser at
Crossmatch's hourly and material prices in effect at the time of service.
3. TECIINICAL SUPPORT: This Maintenance Plan provides Purchaser with post -warranty remedies for Equipment defects. To obtain service under
this Maintenance Plan, Purchaser must contact the Crossmatch Customer Care Center. Purchasers may report any defects in the Equipment by
contacting Crossmatch's Customer Care Center twenty-four (24) hours a day, seven days per week, excluding national holidays. Once the defect is
verified by Customer Care Center, Crossmatch will ship replacement equipment no later than the next business day to locations in the United States.
Crossmatch will also facilitate the return of the defective equipment. With certain equipment, the Purchaser may be required to transmit to
Crossmatch certain electronic files so that the replacement unit can be preconfigured prior to shipment. The Purchaser must pack the defective unit
and make it available to Crossmatch's common carrier agent at the time of scheduled pickup. Not doing so may result in extra charges to the
Purchaser. Purchaser is responsible for removing all Purchaser data and/or personally identifiable information from any equipment prior to shipping
the defective unit to Crossmatch. All data and or personally identifiable information on any Crossmatch Equipment or parts thereof, in either case,
replaced repaired by Crossmatch will be erased by Crossmatch in a manner so as to be unrecoverable.
THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSSMATCH'S SOLE AND EXCLUSIVE LIABILITY
IN CONNECTION WITH YOUR CROSSMATCH EQUIPMENT, AND IS IN LIEU OF ANY AND ALL OTHER REMEDIES WHICH MAY BE
AVAILABLE TO YOU.
4. EXCLUSIONS: Crossmatch shall incur no liability under this Maintenance Plan and is voidable by Crossmatch if in Crossmatch's sole reasonable
opinion: (a) the Equipment is used other than under normal use and under proper environmental and/or electrical conditions, as specified in the
Equipment manual; (b) the Equipment is not maintained as specified in the manual; (c) the Equipment is subject to abuse, misuse, neglect, accident,
flooding, storm, lightning, power surges, dirty power, third -party errors or omissions, or acts of God; (d) the Equipment is modified or altered (unless
expressly authorized in writing by Crossmatch); (e) the Equipment is installed or -used in combination or in assembly with Equipment not supplied or
authorized by Crossmatch; (f) there is a failure to follow specific restrictions or operating instructions; or (g) payment for the Equipment has not been
timely made.
The Maintenance Plan does not cover nondurable consumable items including, but not limited to, batteries, paper, silicone membranes, cleaning
solution, towels, printer cartridges and cables. Replacement supplies of these items may be ordered by contacting Crossmatch Sales at 866-725-3926.
For an additional charge (Part 4930158) Maintenance Plan covers third party peripheral equipment (such as laptops and printers) that were purchased
from Crossmatch in conjunction with the purchase of the Crossmatch Equipment.
Crossmatch's obligations hereunder are contingent upon your providing the Equipment serial number as proof -of- purchase, and upon Crossmatch's
determination that the suspected malfunction is actually due to defects in material or workmanship.
THIS MAINTENANCE PLAN IS NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE FOR THE
SOLE AND EXCLUSIVE BENEFIT OF THE ORIGINAL PURCHASER OF THE EQUIPMENT COVERED HEREUNDER; ANY
ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BE VOID AB INITIO.
Crossmatch reserves the right to improve/modify Equipment at any time, at its sole discretion, as it deems necessary. The purchase of this
Maintenance Plan is a final sale; it is neither returnable nor refundable.
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410
PHONE +1 (561) 622-1650 FAX +1 (561) 828-7717
www.crossmatch.com
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CMT ADVANTAGE SOFTWARE MAINTENANCE PLAN
1. SCOPE OF COVERAGE. The following sets forth the terms and conditions under which Cross Match Technologies, Inc., and its affiliates,
including but not limited to DigitalPersona, Inc. (collectively, "Crossmatch"), will provide maintenance services ("Maintenance Plan"). Each
Maintenance Plan is for a period of twelve (12) months.
2. MAINTENANCE SERVICES. Subject to the terms of this Maintenance Plan and Purchaser's payment of all Maintenance fees Crossmatch will
provide the following:
2.1. Maintenance. Crossmatch will use commercially reasonable efforts to acknowledge and address reported and reproducible material defects in
the Software which prevent the Software from performing substantially in accordance with the Documentation (each a "defect or issue"). Crossmatch
will receive Purchaser's reported defects or issues 24 hours a day, 7 days a week and acknowledge any such reported defect or issue within two (2)
hours and use best efforts to address and remedy such defect or issue. At no additional cost to Purchaser, Crossmatch will deliver to Purchaser, as
made commercially available by Crossmatch, bug fixes, maintenance updates and Major Releases for the Software ("Updates"), which will thereafter
be considered "Software". As used herein, a "Major Release" is any version of the Software that in Crossmatch's sole determination provides
substantial new features, additional functionality, or makes use of different architecture. At its expense and as deemed appropriate by Crossmatch in
its sole discretion, Crossmatch will furnish Purchaser with revised Documentation (including release notes identifying each change) with each
Update.
2.2 Resolution. Except as otherwise expressly set forth herein, Crossmatch will use commercially reasonable efforts to resolve each reported defect
or issue with the Software by providing either: (i) a reasonable work around, which may consist of specific administrative steps or alternative
programming calls; (ii) an object code patch to the Software; or (iii) a specific action plan regarding how Crossmatch intends to address the reported
defect or issue and an estimate on how long it may take to remedy or work around the error or issue. Purchaser acknowledges that in order to perform
Maintenance, Crossmatch may require access to and a copy of code in Purchaser's possession (or that of Purchaser's system integrator or consultants)
relating to the Software or which may impact the performance of the Software. Purchaser agrees to provide access, assistance and information to
Crossmatch as required to resolve defects or issues with the Software.
2.3 Other Defects and Issues. If Purchaser reports a defect or issue with the Software that is scheduled by Crossmatch to be addressed in a later
Update, Crossmatch may address such defect or issue in such Update. Purchaser agrees to pay Crossmatch at Crossmatch's standard rates for all
effort expended towards resolution of any defect or issue which is later determined to result from any cause other than an error or issue in the
Software.
3. SUPPORT LINES.
3.1 First Line Support. Purchaser shall establish and maintain the organization and processes to provide first line support directly to any of Purchaser
's customers and/or end users. Crossmatch shall have no obligation to provide any first line support to Company's customers and/or end users. First
line support shall include: (a) a direct response to Company's customers and/or end users with respect to problems or inquiries concerning the
performance, functionality or operation of the Software; (b) a diagnosis of problems or performance deficiencies in the Software; and (c) a resolution
of problems or performance deficiencies in the Software.
3.2 Second Line Support. Crossmatch shall maintain the organization and processes necessary to provide second line support for the Software to
Purchaser. Such second line support shall be provided to Purchaser only if, after reasonable commercial effort, Purchaser is unable to diagnose and/or
resolve problems or performance deficiencies in the Software. Second line support will be provided to designated and trained representatives of
Purchaser. Crossmatch shall have no obligation to provide second line support directly to any of Company's customers and/or end users. In order to
assist Crossmatch in providing such second line support, Purchaser will provide Crossmatch with the ability to access Purchaser's computer platforms
which utilize the Software (including but not limited to access to configuration information and error logs) and provide assistance to Crossmatch in
order to facilitate Crossmatch's use of remote administration tools relating to the Software. Second line support will be provided primarily through
web -based support services and through telephone support in English utilizing VOIP or direct dial voice connection toll free in the United States and
Canada at (866)276-7761, internationally at +1-561-622-9210 or by email at CMCC@crossmatch.com.
4. WARRANTY.
4.1 Limited Warranty. Crossmatch represents and warrants that the Maintenance provided hereunder shall be provided in a professional and
workmanlike manner; provided, however, that Purchaser's sole and exclusive remedy and Crossmatch's sole and exclusive obligation for a breach of
the foregoing warranty shall be for Crossmatch to re -perform such Maintenance in accordance with the foregoing warranty.
4.2 Warranty Disclaimer. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 4. 1, ALL DELIVERABLES AND SERVICES
PROVIDED BY CROSSMATCH PURSUANT TO THIS MAINTENANCE PLAN ARE PROVIDED "AS IS", AND CROSSMATCH AND ITS
SUPPLIERS HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY HIND OR NATURE, WHETHER EXPRESS,
IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON -INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CROSSMATCH AND ITS SUPPLIERS DO NOT WARRANT OR
REPRESENT THAT THE SOFTWARE OR MAINTENANCE WILL BE FREE FROM BUGS OR THAT THEIR USE WILL BE
UNINTERRUPTED OR ERROR -FREE, OR MAKE ANY OTHER REPRESENTATION REGARDING THE USE, OR THE RESULTS OF THE
MAINTENANCE OR THE USE OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCURACY, RELIABIILITY, OR OTHERWISE.
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410
PHONE +1 (561) 622-1650 FAX +1 (561) 828-7717
www.crossmatch.com
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COMPANY ACKNOWLEDGES THAT CROSSMATCH IS NOT RESPONSIBLE FOR AND WILL HAVE NO LIABILITY FOR HARDWARE,
SOFTWARE OR OTHER ITEMS OR ANY SERVICES PROVIDED BY ANY PERSON OR ENTITY OTHER THAN CROSSMATCH,
INCLUDING ITEMS SUPPLIED OR SERVICES PERFORMED BY COMPANY.
5. SERVICE LIMITATIONS. The Maintenance does not include, nor will Crossmatch be obligated to provide, services required as a result of. (a)
any modification, reconfiguration or maintenance of the Software not performed or recommended by Crossmatch; (b) any use of the Software on a
system that does not meet Crossmatch's minimum standards for such as set forth in the applicable Documentation; (c) any third party hardware or
software not supported or embedded by Crossmatch; (d) any configuration of the Software (or hardware configurations) other than as recommended
by Crossmatch; (e) changes in the communications network protocol and configuration parameters after the Software was installed; (f) Company's
failure to back up data; (g) data recovery from back up due to hardware failure; (h) data loss, damage, destruction distortion, erasure, corruption or
alternation from any cause whatsoever (including but not limited to computer virus); (i) upgrades or changes in the computer platform's hardware or
software including but not limited to the operation system or storage control software or storage capacity; or 0) any error caused by Purchaser's or
any third party's negligence, abuse, misapplication, or use of Software other than as expressly permitted under the Agreement. Purchaser is
responsible for removing all Purchaser data and/or personally identifiable information from any files prior to providing them to Crossmatch. All data
and or personally identifiable information received by Crossmatch will be erased by Crossmatch in a manner so as to be unrecoverable.
6. MAINTENANCE FEES AND PAYMENT. Payment of Maintenance fees are due annually in advance. This Maintenance Plan is a final sale and
is not refundable. In the event that Maintenance is discontinued or suspended, to reinstate or renew Maintenance, Crossmatch reserves the right to
charge Maintenance fees for the interim period during which Maintenance was discontinued or suspended.
7. TERM AND TERMINATION. This Maintenance Plan shall remain in effect for one (1) year from the Delivery Date. Purchaser may terminate
this Maintenance Plan if Crossmatch materially breaches the terms of this Maintenance Plan and such breach remains uncured for thirty (30) days
after written notice, in which case Purchaser's sole and exclusive remedy shall be to receive a refund in an amount equal to the most -recent
maintenance fee paid by Purchaser to Crossmatch multiplied by a fraction, the numerator of which is the number of whole months remaining in the
then current maintenance period and the denominator of which is twelve (12). The expiration or termination of this Maintenance Plan shall not
terminate or otherwise affect the Agreement.
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410
PHONE +1 (561) 622-1650 FAX +1 (561) 828-7717
www.crossmatch.com
6