HomeMy WebLinkAboutMaintenance Contract RenewalMAINTENANCE CONTRACT QUOTATION
Party Number: 4888
Customer Name: Kittitas County Sheriffs
Office
Contract Number: 021766
Quote To:
Date: Jun 8, 2017
Billing Address:
Paula Hoctor
Kittitas County Sherifrs Office
205 W 5th Ave,
Customer: Kittitas County Sherifrs Office
Address 1: 307 W. Umptanum Rd,
City, State, ZIP : ELLENSBURG, WA -98926
Ellensburg, W A-98926
509 -962-7617
_paula.hoctor@co.kittitas.wa.us
Proposed Contract Information
Item No.
Line Number
1 930164-12
Type of Equipment
Description
CMT ADVANTAGE MAINT,
SUBSEQUENT 1 YR, HW,
GUARDIAN V, USB, FW, NG ,
DEVICE ONLY , DOMESTIC. In
Accordance with Attached
Maintenance Plan
Line Number I Description
Start
Date End Date Tax
Aug 1, Ju131, 37.79
2017 2018
1 I BUNDLED ASSEMBLY, LSCAN GUARDIAN USB W/LSMS ON DESKTOP -TAA
Proposed Contract Information
Item No. Start
Line Number Description Date End Date Tax
2 950083-12 CMT ADV ANT AGE MAINT, Aug 1, Ju131, 24.60
SUBSEQUENT 1 YR, STANDARD 2017 2018
CMT SW, LSMS . In Accordance with
Attached Maintenance Plan
Type of Equ!pment
Line Number I Description
1 I BUNDLED ASSEMBLY, LSCAN GUARDIAN USB W/LSMS ON DESKTOP -TAA
Proposed Contract Information
Item No. Start
Line Number Description Date End Date Tax
3 950084-12 CMT ADVANTAGEMAINT, Aug 1, Jul31, 8.20
SUBSEQUENT 1 YR, STANDARD 2017 2018
CMT SW, LSMS SUBMISSION
SOFTWARE. In Accordance with
Attached Maintenance Plan
Type of Equipment
Line Number I Description
1 I BUNDLED ASSEMBLY, LSCAN GUARDIAN USB W/LSMS ON DESKTOP -TAA
Proposed Contract Information
Item No. Start
Line Number Description Date End Date Tax
4 930158-12 CMT ADVANTAGE Aug 1, Jul31, 24.60
MAINT,SUBSEQUENT 1 YR HW, 2017 2018
ALL SYSTEM PERIPHERALS
INTEGRATED AND PROVIDED BY
CMT, DOMESTIC. In Accordance
with Attached Maintenance Plan
Amount
460.80
Amount
300.00
Amount
100.00
Amount
300.00
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 561.622.1650 FAX 561.828 .7717 www.crossmatch.com
MP REV / 08-13-2012
Type of Equipment
Line Number I Description
1 I BUNDLED ASSEMBLY, LSCAN GU ARDIAN USB W/LSMS ON DESKTOP -TAA
Contract
Amount $1,255.99
If tax exempt, please supply copy of current tax exempt certificate. Cross Match will automatically charge tax
on your invoice unless you supply copy of current tax exempt certificate with your order.
To renew your maintenance contract, fax signed copy of Quote or Purchase Order which references the Quote
Number in the Body of the Purchase Order by date of expiration to Fax Number (561) 828-7717.
If not r enewing, check this box and return b fax. D
Contract Renewal Offered by:
Gwenn Huson
Maintenance Contracts Administrator
Phone: 650-474-4010
Email: Gwenn.Huson@CrossMatch.com
Date: Jun 8, 2017
Contract Accepted y :~..d~~~ __ ~===-__
Print Name :_----Ca~~-.L....oI~ca:~----
Date: t.·
Customer Name: Kittitas County Sheriffs Office
Scanner Serial Number(s) Confirmation:
Customer Notes IComments (Please use the space below to update address and contact information.)
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 561.622 .1650 FAX 561.828 .7717 www.crossn1a!ch .CQm
MP REV I 08-13-2012
CMT ADVANTAGE
EQUIPMENT MAINTENANCE PLAN
~
CROSS MATC H ~ -
Equipment Eligibility: The contract period for the Maintenance Plan commences after the Limited Warranty or First Year Mainte
nance Plan ends. Equipment is eligible for a Maintenance Plan provided that the warranty has not expired. Any such Equipment de
emed ineligible by reason of not being covered by a current warranty is subject to a technical
audit conducted by Crossmatch prior to the Equipment being eligible for a Maintenance Plan. This audit may be conducted on-site
or through a remote data connection to the Equipment. If the result of the audit indicates the Equipment is ineligible for Maintenanc
e, Crossmatch will indicate what changes to the Equipment are required to make the Equipment eligible. The audit and any required
changes to the Equipment are a billable service at the hourly and material rates in effect at the time the service is ordered. This Mai
ntenance Plan shall not apply to any software, purchaser-furnished equipment or software, third party software or End User-furnish
ed equipment.
Fees and Charges: The prices for the Maintenance Plan can be found in the Crossmatch Price List in effect at the time the plan is p
urchased. Services requested by Purchaser and delivered by Crossmatch that are outside the scope of the Maintenance Plan are billa
ble to Purchaser at Crossmatch's hourly and material prices in effect at the time of service.
Technical Support: This Maintenance Plan provides Purchaser with post-warranty remedies for Equipment defects. To obtain serv
ice under this Maintenance Plan, Purchaser must contact the Crossmatch Customer Care Center. Purchasers may report any defects
in the Equipment by contacting Crossrnatch's Customer Care Center twenty-four (24) hours a day, seven days per week, excluding n
ational holidays. Once the defect is verified by Customer Care Center, Crossmatch will ship replacement equipment no later than th
e next business day to locations in the United States. Cross match will also facilitate the return of the defective equipment. With cer
tain equipment, the Purchaser may be required to transmit to Crossmatch certain electronic files so that the replacement unit can be
preconfigured prior to shipment. The Purchaser must pack the defective unit and make it available to Crossmatch's common carrier
agent at the time of scheduled pickup. Not doing so may result in extra charges to the Purchaser. Purchaser is responsible for removi
ng all Purchaser data and/or personally identifiable information from any equipment prior to shipping the defective unit to Crossmat
ch. All data and or personally identifiable information on any Crossmatch Equipment or parts thereof, in either case, replaced repair
ed by Crossmatch will be erased by Crossmatch in a manner so as to be unrecoverable.
THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSSMATCH'S SOLE AND EXCL
USIVE LIABILITY IN CONNECTION WITH YOUR CROSSMATCH EQUIPMENT, AND IS IN LIEU OF ANY AND ALL OT
HER REMEDIES WHICH MAY BE AVAILABLE TO YOu.
Exclusions: Crossmatch shall incur no liability under this Maintenance Plan and is voidable by Crossmatch if in Crossmatch's sole
reasonable opinion: (a) the Equipment is used other than under normal use and under proper environmental and/or electrical cond
itions, as specified in the Equipment manual; (b) the Equipment is not maintained as specified in the manual; (c) the Equipment is s
ubject to abuse, misuse, neglect, accident, flooding, storm, lightning, power surges, dirty power, third-party errors or omissions, or a
cts of God; (d) the Equipment is modified or altered (unless expressly authorized in writing by Crossmatch); (e) the Equipment is in
stalled or used in combination or in assembly with Equipment not supplied or authorized by Crossmatch; (f) there is a failure to foil
ow specific restrictions or operating instructions; or (g) payment for the Equipment has not been timely made.
The Maintenance Plan does not cover nondurable consumable items including, but not limited to, batteries, paper, silicone membran
es, cleaning solution, towels, printer cartridges and cables . Replacement supplies of these items may be ordered by contacting Cross
match Sales at 866-725-3926. For an additional charge (Part #930158) Maintenance Plan covers third party peripheral equipment (s
uch as laptops and printers) that were purchased from Crossmatch in conjunction with the purchase of the Cross match Equipment.
Cross match's obligations hereunder are contingent upon your providing the Equipment serial number as proof-of-purchase, and upo
n Crossmatch's determination that the suspected malfunction is actually due to defects in material or workmanship.
THIS MAINTENANCE PLAN IS NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE
FOR THE SOLE AND EXCLUSIVE BENEFIT OF THE ORIGINAL PURCHASER OF THE EQUIPMENT COVERED
HEREUNDER; ANY ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BE VOID AB INITIO.
Crossmatch reserves the right to improve/modify Equipment at any time, at its sole discretion, as it deems necessary. The purch
ase ofthis Maintenance Plan is a final sale; it is neither returnable nor refundable.
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 561.622.1650 FAX 561.828.7717 www.crossmatcb .com
MP REV I 08-13-2012
~
CROSSM ~CH <· -
CROSS MATCH ADVANTAGE SOFTWARE MAINTENANCE PLAN
1. SCOPE OF COVERAGE. The following sets forth the terms and conditions under which Cross Match Technologies, Inc., and its
affiliates, including but not limited to DigitalPersona, Inc. (collectively, "Crossmatch"), will provide maintenance services ("
Maintenance Plan"). Each Maintenance Plan is for a period of twelve (12) months.
2 . MAINTENANCE SERVICES. Subject to the terms of this Maintenance Plan and Purchaser's payment of all Maintenance fees
Crossmatch will provide the following:
2.1. Maintenance . Crossmatch will use commercially reasonable efforts to acknowledge and address reported and reproducible
material defects in the Software which prevent the Software from performing substantially in accordance with the Documentation
(each a "defect or issue"). Crossmatch will receive Purchaser's reported defects or issues 24 hours a day, 7 days a week and
acknowledge any such reported defect or issue within two (2) hours and use best efforts to address and remedy such defect or issue . At
no additional cost to Purchaser, Crossmatch will deliver to Purchaser, as made commercially available by Crossmatch, bug fixes,
maintenance updates and Major Releases for the Software ("Updates"), which will thereafter be considered "Software". As used
herein, a "Major Release" is any version of the Software that in Crossmatch's sole determination provides substantial new features,
additional functionality, or makes use of different architecture. At its expense and as deemed appropriate by Crossmatch in its sole
discretion, Crossmatch will fumish Purchaser with revised Documentation (including release notes identifying each change) with each
Update.
2.2 Resolution. Except as otherwise expressly set forth herein, Crossmatch will use commercially reasonable efforts to resolve each
reported defect or issue with the Software by providing either: (i) a reasonable work around, which may consist of specific
administrative steps or altemative programming calls; (ii) an object code patch to the Software; or (iii) a specific action plan regarding
how Crossmatch intends to address the reported defect or issue and an estimate on how long it may take to remedy or work around the
error or issue. Purchaser acknowledges that in order to perform Maintenance, Crossmatch may require access to and a copy of code in
Purchaser's possession (or that of Purchaser's system integrator or consultants) relating to the Software or which may impact the
performance of the Software. Purchaser agrees to provide access, assistance and information to Crossmatch as required to resolve
defects or issues with the Software.
2.3 Other Defects and Issues. If Purchaser reports a defect or issue with the Software that is scheduled by Crossmatch to be addressed
in a later Update, Crossmatch may address such defect or issue in such Update. Purchaser agrees to pay Crossmatch at Crossmatch's
standard rates for all effort expended towards resolution of any defect or issue which is later determined to result from any cause other
than an error or issue in the Software .
3. SUPPORT LINES.
3.1 First Line Support. Purchaser shall establish and maintain the organization and processes to provide first line support directly to
any of Purchaser's customers andlor end users. Crossmatch shall have no obligation to provide any first line support to Company's
customers and/or end users. First line support shall include: (a) a direct response to Company's customers and/or end users with
respect to problems or inquiries concerning the performance, functionality or operation of the Software; (b) a diagnosis of problems or
performance deficiencies in the Software; and ( c) a resolution of problems or performance deficiencies in the Software.
3.2 Second Line Support. Crossmatch shall maintain the organization and processes necessary to provide second line support for the
Software to Purchaser. Such second line support shall be provided to Purchaser only if, after reasonable commercial effort, Purchaser
is unable to diagnose and/or resolve problems or performance deficiencies in the Software. Second line support will be provided to
designated and trained representatives of Purchaser. Crossmatch shall have no obligation to provide second line support directly to any
of Company's customers and/or end users . In order to assist Crossmatch in providing such second line support, Purchaser will provide
Crossmatch with the ability to access Purchaser's computer platforms which utilize the Software (including but not limited to access to
configuration information and error logs) and provide assistance to Crossmatch in order to facilitate Crossmatch's use of remote
administration tools relating to the Software. Second line support will be provided primarily through web-based support services and
through telephone support in English utilizing VOIP or direct dial voice connection toll free in the United States and Canada at
(866)276-7761, internationally at + 1-561-622-921 0 or by email atCMCC@crossmatch.com.
4. WARRANTY.
4 .1 Limited Warranty. Crossmatch represents and warrants that the Maintenance provided hereunder shall be provided in a
professional and workmanlike manner; provided, however, that Purchaser's sole and exclusive remedy and Crossmatch's sole and
exclusive obligation for a breach of the foregoing warranty shall be for Crossmatch to re-perform such Maintenance in accordance
with the foregoing warranty.
4 .2 Warranty Disclaimer. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 4.1, ALL DELIVERABLES
AND SERVICES PROVIDED BY CROSSMATCH PURSUANT TO THIS MAINTENANCE PLAN ARE PROVIDED "AS IS",
AND CROSSMATCH AND ITS SUPPLIERS HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 561.622.1650 FAX 561.828 .7717 W'W\:I!.crossmatch.com
MP REV I 08-13-2012
KIND OR NATURE, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE . CROSSMATCH AND ITS SUPPLIERS DO NOT WARRANT OR REPRESENT THAT THE SOFTWARE OR
MAINTENANCE WILL BE FREE FROM BUGS OR THAT THEIR USE WILL BE UNINTERRUPTED OR ERROR-FREE, OR
MAKE ANY OTHER REPRESENTATION REGARDING THE USE, OR THE RESULTS OF THE MAINTENANCE OR THE
USE OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCURACY, RELlABIILlTY, OR OTHERWISE. COMPANY
ACKNOWLEDGES THAT CROSSMATCH IS NOT RESPONSIBLE FOR AND WILL HAVE NO LIABILITY FOR
HARDWARE, SOFTWARE OR OTHER ITEMS OR ANY SERVICES PROVIDED BY ANY PERSON OR ENTITY OTHER
THAN CROSSMATCH, INCLUDING ITEMS SUPPLIED OR SERVICES PERFORMED BY COMPANY.
5. SERVICE LIMITATIONS . The Maintenance does not include, nor will Crossmatch be obligated to provide, services required as a
result of: (a) any modification, reconfiguration or maintenance of the Software not performed or recommended by Crossmatch; (b)
any use of the Software on a system that does not meet Crossmatch's minimum standards for such as set forth in the applicable
Documentation; (c) any third party hardware or software not supported or embedded by Crossmatch; (d) any configuration of the
Software (or hardware configurations) other than as recommended by Crossmatch ; (e) changes in the communications network
protocol and configuration parameters after the Software was installed; (f) Company's failure to back up data; (g) data recovery from
back up due to hardware failure; (h) data loss, damage , destruction distortion, erasure, corruption or alternation from any cause
whatsoever (including but not limited to computer virus); (i) upgrades or changes in the computer platform's hardware or software
including but not limited to the operation system or storage control software or storage capacity ; or U) any error caused by Purchaser's
or any third party's negligence, abuse, misapplication, or use of Software other than as expressly permitted under the Agreement.
Purchaser is responsible for removing all Purchaser data and/or personally identifiable information from any files prior to providing
them to Crossmatch. All data and or personally identifiable information received by Crossmatch will be erased by Crossmatch in a
manner so as to be unrecoverable.
6. MAINTENANCE FEES AND PAYMENT. Payment of Maintenance fees are due annually in advance . This Maintenance Plan is
a final sale and is not refundable . In the event that Maintenance is discontinued or suspended, to reinstate or renew Maintenance,
Crossmatch reserves the right to charge Maintenance fees for the interim period during which Maintenance was discontinued or
suspended.
7. TERM AND TERMINATION . This Maintenance Plan shall remain in effect for one (1) year from the Delivery Date. Purchaser
may terminate this Maintenance Plan if Crossmatch materially breaches the terms of this Maintenance Plan and such breach remains
uncured for thirty (30) days after written notice, in which case Purchaser's sole and exclusive remedy shall be to receive a refund in an
amount equal to the most-recent maintenance fee paid by Purchaser to Crossmatch multiplied by a fraction, the numerator of which is
the number of whole months remaining in the then current maintenance period and the denominator of which is twelve (12). The
expiration or termination of this Maintenance Plan shall not terminate or otherwise affect the Agreement.
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 561.622.1650 FAX 561.828 .7717 www.crossmatch.com
MP REV I 08-13-2012
Date:
CRED IT CARD AU THO RIZATION FORM
We Accept: Visa, MasterCard, and American Express
By signing this form you confirm you are an authorized agent to commit on your
company's behalf and therefore you are authorizing Cross Match Technologies, Inc.
to charge your company's credit card for this amount in addition to any applicable .-/J /Jc
sales tax.
If your company is a tax exempt entity please provide your tax exemption certificate. -f'J A
Company Name: _________ _
Invoice/SO #: --------------------
Amount Authorized: $ ___ _
Credit Card Number: ______________________ _
Expiration Date: Sec Code : __ _
Credit Card Complete Billing Address: ___________ _
Please email receipt to : _______________ _
Signature: ___________ Date : __ _
Printed Name:, _____________ _
Title -----------
3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 561 .622.1650 FAX 561 .828 .7717 Www .crQS$malch ,com
MP REV / 08-13-2012 . _.
CAMAS Request: #39803
Cross match contract
Please review Crossmatch contract. Our current contract expires at the end of July.
Thank you,
Paula
Priority: 3. Soon
Due date: 6/26/2017 5:00 :00 PM
Assigned To: Doug Mitchell
Status: Closed
Time: 45 minutes
Additional details:
For:
Email:
Also notify: None
File(s) attached: 39803 -Crossmatch contract.pdf, Crossmatch contract 2017 .pdf
Categories: Sheriff
Request History:
Updated by P A:
Resolution:
I presume that th e total cost for this is substantially lower than the replacement cost, so that if the
equipment f a il ed , we would be much better of WITH than WITHOUT the maintenance plan.
No te all of the conditions related to swappi ng out eq u ipment, including packing, possibl e data file
transfers, removal of our data, et c. Note th at any such data will be erased by Cro ssmatch, so if
yo u don't tra nsfer to storage and re m ove, it will be lost.
Also note all of th e exclusions - pretty sta ndard , but you need to at least consider them . Also
covers only defects in materials or workmanship ; something is probably ordinary wear and
tear/age etc related will not be.
Good news is that to a significant extent, Crossmatch will address bugs, fixes, and upgrades to the
software, and appears to set a pretty rapid standard for at least starting to address any problems.
It also appears that at least for some maintenance purposes, Crossmatch will need/use remote
access to the equipment to address problems. I presume this would be internet link or telephone
access. I am almost certain that this means that this equipment cannot be connected to the county
network, as outside access of this type is at best disfavored if not completely prohibited by IT. To
the extent that there is such a connection, IT needs to sign off on it. DO not treat this as optional.
All that said, it is a contract and approved as to form.
Status has changed from Open to Closed.
Doug Mitchell spent Crossmatch contract 40 minutes on this request.
Doug Mitchell 6/12/2017 4:44:52 PM
Updat ed by P A;
Req uest has been reas signed froin to Doug Mitch ell.
Due da te has changed from 6/26/2017 to 6 /26/2017 .
Angela Bugni spent Crossmatch contract 5 minutes on this request.
Angela Bugni 6/12/2017 1 :23:33 PM
Request created:
Please review Crossmatch contract. Our current contract expires at the end of July. Thank you,
Paula
Paula Hoctor6/12/201711:32:14AM