HomeMy WebLinkAbout8382 Plan (Updated)MAINTENANCE PLAN APPLICATION,
TERMS & CONDITIONS
RECEIVED
JAN 2 9 20!S ~ I FORD PROTECT
NEW AND USED VEHICLES
REGISTRATION INFORMATION
KITTITAS COUNTY SHERIFF
ACCOUNTING
Vehicle Identification Number ("VIN") (17 Digits) Signature Date I Warranty Start Date
I liFITI71wI21BI6191FIEIDI1181318121 12/29/2015 OS/27/2015
Internet Sale Current Mileage
D Yes ~ No 7443
Surcharges D 12 Month/12,OOO Miles (PMP Only -Not applicable for CPO)
D Snow Plow (PMP Only -Not applicable for PMP E, PMP L, PMP BL or CPO)
~ special%, -Emergency (fire, ambulance, all police), limo, livery, shuttle, tow trucks -
(Gas/Hy rid, Diesel and Lincoln Premium Maintenance Plans Only]
~ Gas/Hybrid
D Diesel
D Electric
DCPO
D Incomplete
D Medium Duty
PREMIUM MAINTENANCE PLANS : Gas/Hybrid, Electric, Diesel, Lincoln, Black Label, Incomplete (Cab/ChaSSIS), Medium Duty, CPO -
(Standard $0 Deductible)
LIMITED, BASIC AND ENGINE MAINTENANCE PLANS: Gas/Hybrid and Diesel-(Standard $0 Deductible)
For Premium Maintenance Plans (PMP) coverage BEGINS at the New Vehicle Limited Warranty Start Date and Zero Miles. Coverage
ENDS at THE EARLIER OF the Number of Years Purchased, the Number of Miles Purchased or upon completion of the Maximum Number
of Service Intervals Purchased from the New Vehicle Limited Warranty Start Date or Zero Miles.
For LIMITED, BASIC AND ENGINE Maintenance Plans coverage BEGINS at the Signature Date and Current Mileage. Coverage ENDS at
THE EARLIER OF the Number of Years Purchased, the Number of Miles Purchased or upon completion of the Maximum Number of Service
Intervals Purchased from the Signature Date or Current Mileage .
PLAN COVERAGE
Plan Name Plan Term Plan Expiration (Earlier of) Purchase Price Sales Tax Total Purchase
Months Mileage Date Mileage Price with Sales Tax
Premium Maintenance 60 1125000 OS/27/2020 1125000 $ 3,135.00 $ 269 .61 $ 3,404.61
Premium Mai~tenance I D First Day Rental (Not available on Incomplete or
Plan Options Medium Duty Plans)
Mainten~nce I D Full Synthetic Oil (Not available on Lincoln. Black Label, Electric,
Plan Options CP Incomplete Plans and Medium Duty)
Service Intervals Service visits
D 3,000* ~ 5,000 D 7,500 D 10,000· 25
*Not available on PMP Plans. ·only service interval available for PMP Electric
DISCLOSURE INFORMATION
NOTE: THE PURCHASE OF THIS MAINTENANCE PLAN IS NOT REQUIRED IN ORDER TO PURCHASE, OR OBTAIN FINANCING FOR A
MOTOR VEHICLE.
I acknowledge receipt of a complete copy of this Maintenance Plan (the Application, Terms and Conditions constitute the "Entire Maintenance
Plan") at the time of signing and agree to all the terms and conditions. I agree to maintain the covered vehicle in accordance with the
manufacturer's stated periodic maintenance recommendations as a condition of receiving coverage under this Maintenance Plan except as
otherwise provided by law.
MAINTENANCE PLAN/PURCHASER
SI"d"~~::O:V~ Signature Date
12/29/2015
Name Address
KITTITAS COUNTY st1f RI FF 5 OFI'Ie l: 307 UPTANUM RD
City I State Zip Code I E-mail Address Maintenance Plan Lienholder Name
ELLENSBURG WA 98926
DEALERSHIP INFORMATION
Dealershio Sinna tdf'e ~L _--
Dealer Name
Corwin Ford Tri-Cities
Address 1 Address 2
1225 North Autoplex Way
City State
Pasco WA
Zip Code Telephone No FOR OFFICE USE ONLY
99301
Employee Stars Id P&ACode
I 0 I 0 I 0 I 6 I 6 I 9 I 4 I 9 I 3 I I 0 I 6 I 4 I 6 I 7 I
ESP 8324 -MNTC (Oct 15) (Previous Editions May Not be Used)
TERMS AND CONDITIONS
This is either a Premium Maintenance Plan for Ford and Competitive Make gas/hybrid vehicles (PMP F), Premium Maintenance Plan for Ford and Competitive Make Diesel
vehicles (PMP DJ. Premium Maintenance Plan for Electric vehicles (PMP E), Premium Maintenance Plan for Lincoln gas/hybrid vehicles (PMP L), Premium Maintenance Plan for
Black Label vehicles (PMP BL), Premium Maintenance Plan -Incomplete Transit and F-2s0 through F-ssO and Equivalent Chevrolet, Dodge and GMC vehicles (PMP INC),
Premium Maintenance Plan on Medium Duty F-6s0 and F-7s0 vehicles (PMP MD), Premium Maintenance Plan -Certified Pre-Owned for Ford and Mercury vehicles (PMP CPO-
F) and Premium Maintenance Plans -Certified Pre-Owned for Lincoln vehicles (PMP-CPO-L), Limited Maintenance Plan (LMP), Engine Maintenance Plan (EMP) or a Basic
Maintenance Plan (BMP) (hereinafter known as "PMP F," "PMP D," "PMP E," "PMP L," PMP BL", PMP INC," "PMP MD", "PMP CPO-F," PMP CPO-L," "LMP," "EMP," or "BMP" or
collectively known as "Maintenance Plan(s)" unless specified otherwise) between the Maintenance Plan Purchaser ("You" or "Your") and Ford Motor Company, the Provider
("We" or "Us").
WHAT THIS PLAN COVERS: If You elected PMP F, PMP L, PMP BL, PMP D, PMP INC PMP MD or PMP CPO-F and PMP CPO-L Coverage, You have Original Equipment
Manufacturer's Required scheduled maintenance services for the earlier of the selected time, mileage or maximum number of service visits purchased and coverage for Wear
Items (brake pads and linings, clutch disc, spark plugs, engine belts, hoses, hose clamps and hose o-ring seals, wiper blades, shock absorbers/struts). PMP INC Coverage is
only applicable to Ford vehicles that have the first three VIN position of 1 FC, 1 FB, 1 FD, 1 F6, 2L 1, 2U, 3FR and sLD, Chevrolet, Dodge and GMC vehicles, and cab and chassis
(incomplete vehicles). PMP F, PMP L, PMP BL, PMP INC, PMP MD, PMP CPO-F, PMP CPO-L, and LMP also cover the fill up or top off of diesel exhaust fluid (DEF) only at the time
of the scheduled maintenance service interval purchased under this Agreement. Repairs needed to a non-covered part caused by the failure of a covered PMP F, PMP L, PMP
BL, PMP D, PMP INC, PMP MD or PMP CPO Wear Item. If You elected PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services for the
earlier of selected time, mileage or maximum number of service visits purchased and coverage for Wear Items (wiper blades, brake pads and linings, coolant, engine belts,
hoses, hose clamps and hose o-ring seals, shock absorbers and struts). For PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services
consist of tire rotation, multi point inspection, washer fluid top off at every service interval and cabin air filter replacement at every 20,000 mile service interval. If You elected
LMP or BMP coverage, You have Original Equipment Manufacturer's Required scheduled maintenance services for engine oil and filter changes, a multi-point inspection, and
rotation of tires for the selected time, mileage or maximum number of service visits purchased. If You elected EMP , You have Original Equipment Manufacturer's Required
scheduled maintenance services for engine oil and filter changes only for the selected time, mileage or maximum number of service visits purchased . You are not entitled to
a refund if You do not use all the services provided.
DEDUCTIBLES: The Standard Deductible is $0 for all Maintenance Plans. If You elected a Maintenance Plan, We will charge You that deductible for each Eligible Maintenance
Visit.
ELECTRIC VEHICLES: A vehicle that uses one or more electric motors for propulsion and powered by rechargeable battery packs .
FIRST DAY RENTAL OPTION: If You purchased First Day Rental Option with PMP F, PMP D, PMP E or PMP CPO-F coverage, We will reimburse You up to $30 per day (includi-
ng tax) on Ford and competitive vehicles and on PMP Land PMP CPO-L up to $45 per day (including tax) on Lincoln vehicles for up to 2 days of rental coverage. We will not
reimburse You for any vehicle rental charges incurred before the Signature Date of the Maintenance Plan.
FULL SYNTHETIC OPTION: If You purchased the Full Synthetic Option with PMP F, PMP D or LMP coverage, You will receive engine oil changes with Full Synthetic Oil at Your
Scheduled Maintenance Visits .
If You purchased PMP on a competitive make vehicle, We will payor reimburse You up to the Manufacturer's Suggested Retail Price for parts, fluids and labor times that will
not exceed the nationally published flat rate manual. On all Maintenance Plans, We will not reimburse You for any Scheduled Maintenance Services incurred before the
Signature Date of the Maintenance Plan.
SEVERE DUTY VEHICLE: A Severe Duty vehicle is defined as any vehicle operation that involves (i) towing a trailer; (ii) extensively idles or low speed driving; (iii) operates off-
road in dusty, unpaved conditions or (iv) uses E85 fuel more than 50% of the time or use of bio-diesel fuel. A Severe Duty Vehicle will be provided services based on Your
vehicle's Owner/Scheduled Maintenance Guide recommendations if Your vehicle meets the Severe Duty definition and You have purchased the Severe Duty (5,000 miles)
service interval.
SURCHARGES: On PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC and PMP MD coverages, We will charge a fee for changes to coverage that are made 12 months after the
Warranty Start Date or 12,000 Miles from Zero Miles, whichever occurs first. On PMP F, PMP D, PMP L, PMP INC and PMP MD coverages, We will charge a Snowplow and/or
Specialty Surcharge on applicable vehicles.
WHAT IS NOT COVERED: Unless stated otherwise, this Maintenance Plan does not cover:
a) Repairs or services covered by the Original Equipment Manufacturer a manufacturer recall or any insurance, in-force or warranty or warranty provided by an
insolvent manufacturer or insurer.
b) Repairs or services by lack of required or recommended Scheduled Maintenance;
c) Repairs or services to the vehicle if the odometer is altered, broken, repaired or replaced so that We cannot determine the actual mileage on the vehicle;
d) A vehicle is excluded from coverage if, (1) the New Vehicle Limited Warranty for the vehicle or specified component parts is voided, in whole or in part, (2) the
vehicle is branded or salvaged, or (3) We cannot determine the VIN;
e) Vehicles manufactured for sale outside the United States, District of Columbia or Canada;
f) On all PMP, taxis, performance modified vehicles, 4X2 equipped vehicles modified for 4X4/AWD capabilities, vehicles used for competitive driving, racing, off-
road use, fuel cell vehicles, all incomplete/chassis cabs/ cutaways/stripped chassis, all competitive make vehicles equivalent to Ford F-4S0 and higher, and trucks
with the box removed or deleted (except PMP INC and PMP MD), and all electric vehicles (except PMP 0 and PMP E).
g) On PMP F, all diesel vehicles and Lincoln vehicles
h) On PMP 0, all gas/hybrid vehicles and Lincoln vehicles
i) On PMP E, all gas, hybrid and diesel vehicles and all emergency vehicles (fire, ambulance, all police), shuttles and tow trucks.
j) On PMP Land PMP BL, all non-Lincoln vehicles, all electric vehicles and any Lincoln vehicle using full synthetic engine oil. On PMP L coverages with
Complimentary Maintenance, all Lincoln commercial\lfleet vehicles with delivery codes 3, 4, 7, C, 0, G, H, M, Sand T.
k) On PMP CPO, all emergency vehicles (fire, ambulance), police vehicles, limo, livery, shuttles and tow trucks, vehicles using full synthetic engine oil and vehicles
equipped with snowplows (except PMP CPO-L).
I) On PMP INC and PMP MD, all competitive make (non-Ford) vehicles except Chevrolet, Dodge and GMC, all police vehicles, and all Ford E-Series vehicle with Body
Codes E1 B, E1 E, E2E, E3B, E3E, Sl E, S2E, S3B, and S3E.
m) On LMP, all electric vehicles, all fuel cell vehicles, all201S model year and older Ford F-6S0 and F-7S0 vehicles, and competitive make vehicles equivalent to
Ford F-6S0 and higher.
n) On BMP and EMP, all vehicles using full synthetic engine oil, all electric vehicles, and all fuel cell vehicles.
0) Any service adjustment, cleaning, reprogramming, repair or replacement of a failed part not associated with a scheduled maintenance service or Wear Items on
PMP coverages as referenced in "WHAT THIS PLAN COVERS" above.
p) Costs or expenses for the teardown, inspection or diagnosis offailure not covered by this Plan.
q) Repairs or services to aftermarket performance enhancing powertrain components including but not limited to Ford racing parts or acc·essories.
r) Repairs needed to a covered part caused by the failure of a non-covered part; and
s) The addition of diesel exhaust fluid (DEF), if needed, between the maintenance interval frequency purchased under this Plan.
WHERE TO GO FOR SERVICE AND REPAIRS: For the performance of covered services and repairs under PMP F, PMP L, PMP BL, PMP 0, PMP E, PMP INC, PMP MD,
PMP CPO-F, PMP CPO-L and LMP. You may go to any other Ford or Lincoln franchised dealership in the United States or Canada for covered services. If You require
assistance for covered services or locating the nearest Ford or Lincoln dealership on a Ford or Mercury vehicle, please contact Ford Customer Relations Center at 1-800-392-
FORD. If the vehicle is a Lincoln, please call 1-800-521-4140. For competitive make vehicles, a Ford or Lincoln dealership must be used for covered services unless the
servicing dealership authorizes Your referral to another dealership or facility. If the Vehicle should need Emergency Service or Repair in the United States or Canada, and the
vehicle is inoperable, You may use other repair or service facilities if all local Ford or Lincoln dealerships within a 25 mile radius are closed. If the Vehicle should need
Emergency Service or Repair in Mexico, We require that You return to a Ford or Lincoln Dealership for repairs or services. For the performance of covered services under BMP
or EMP, You must return to the Selling Dealer.
ESP 8324 -MNTC (Oct 15) (Previous Editions May Not be Used) Page 1 of 2
TERMS AND CONDITIONS
REPAIRS AND MAINTENANCE SERVICE ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS All repairs and covered maintenance serv ices will be made
with authorized new or remanufactured parts or other products We authorize.
LOSS LIMITS We will pay up to the Retail Value of the vehicle for all covered services or repairs.
CONTRACT MODIFICATIONS AND CHANGES You may change Your coverage at any time while this Plan is in force.
TRANSFERABILITY: PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC, PMP MD, PMP CPO-F or PMP CPO-L may be transferred if You pay Ford Motor Company a $75 transfer fee
and You or the transferee of this Maintenance Plan initiates the transfer process and provides the following items to Ford Motor Company or Your Selling Dealer at P.O . Box
6045, Dearborn , Michigan 48121:
(i) a letter, signed by You, transferring this Maintenance Plan to the transferee;
(ii) a statement of the mileage on the vehicle at the time of transfer; and
(iii) the name and address of the transferee.
BMP , LMP, and EMP covers only the original Maintenance Plan Holder and may not be transferred or assigned.
CANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN & RELATED REFUNDS: IF A CANCELLATION REQUEST IS RECEIVED WITHIN THIRTY (30) DAYS FROM THE
SIGNATURE DATE, AND NO SERVICES HAVE BEEN PERFORMED UNDER THE MAINTENANCE PLAN, We will terminate the Maintenance Plan and refund the full purchase
price of the Maintenance Plan less a $75 processing fee.
IF A CANCELLATION REQUEST IS RECEIVED AFTER THE 30TH DAY FROM THE SIGNATURE DATE, OR IF ANY SERVICE OR REPAIR HAS BEEN PERFORMED AT ANY TIME
DURING THE TERM OF THE MAINTENANCE PLAN We will terminate the Maintenance Plan and make a refund on a Pro Rata basis refund, less a $75 processing fee. This
means that the cost of the Maintenance Plan will be divided equally by the number of months in the term of the Maintenance Plan , or the number of miles scheduled in the
Maintenance Plan, depending on which actual usage, months or miles, is greater. Your refund will then be prorated on the remaining unused portion of the months or miles,
whichever is less.
All cancellation requests must be submitted in writing by You.
If the Selling Dealer is no longer in business, You may submit a written request to Ford Motor Company, Extended Service Plan Headquarters, P.O. Box 6045, Dearborn,
Michigan 48121. A copy of the Registration Form and an odometer reading statement (that is, a true statement of the Vehicle's current mileage) must be included with Your
request for cancellation. Your refund will be based on the purchase price You paid for the Maintenance Plan .
DISPUTE RESOLUTION & ARBITRATION: Either You or We may choose to have any dispute related to this Maintenance Plan decided by non-binding arbitration ad-
ministered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning this Maintenance Plan . You
agree that You will not participate in any class arbitration concerning this Maintenance Plan . We do not agree to class arbitration. To learn about or begin arbitration, or get a
copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan .lfthereisa conflict between the Rules and this Maintenance
Plan, this Maintenance Plan shall govern. If You initiate the arbitration process, BBB will charge You an arbitration filing fee of $50. You may employ an attorney to represent
You in the arbitration, but an attorney is not required . We will not pay Your attorney fees if You use an attorney. This Maintenance Plan is subject to the Federal Arbitration
Act, 9 U.s.c. §§1 et seq. The arbitration decision shall be in writing with a supporting opinion .
CALIFORNIA STATE SPECIFIC DISCLAIMER:The following provisions are applicable in California and modifies only those specific terms referenced . All other terms
and conditions are unchanged.
INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY): In California, all Maintenance Plan obligations, including the Application are between Ford Motor Service
Company, the Provider ("We" or "Us") and the Maintenance Plan Purchaser ("You" or"Your").
You may contact Us at the following address:
Ford Motor Service Company
Extended Service Plan Headquarters
P.O. Box 6045
Dearborn, Michigan 48121
Toll-free number 800-521-4144
THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369.
FULL FAITH AND CREDIT STATEMENT: In California, all Maintenance Plans are backed by the full faith and credit of Ford Motor Service Company and are not guaranteed
under a service contract reimbursement policy. Complimentary Plans are backed by the full faith and credit of Ford Motor Company.
ADMINISTRATION: All Maintenance Plans are administered by:
Ford Customer Service Division
16800 Executive Plaza Drive
Dearborn, Michigan 48126
CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any promise made in this contract has been denied or has not been honored within 60 days after
Your request, You may contact the California Department of Insurance at 1-800-927-4357. 8310042247
CANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN AND RELATED REFUNDS: If the Selling Dealer receives a written cancellation request, including a copy of Your
Application, proof of payment and statement of odometer reading, on or before the 60th day from the Signature Date and no services have been performed, the Selling
Dealer will cancel this Plan and refund the purchase price You paid for th is Plan. If the Selling Dealer receives a written cancellation request, including a copy of Your
application, proof of payment and statement of the odometer reading, on or before the 60th day from the Signature date or a service has been performed, the Selling Dealer
will divide the purchase price You paid for this Plan by the number of miles or months of coverage provided by this Plan, whichever is greater. The Selling Dealer will multiply
this dollar amount by the remaining unused months or miles, whichever is greater. The Selling Dealer will issue a Pro Rata refund to You or Your lender, minus a cancellation
processing fee equal to the lesser of $25 or 10% of the purchase price.
OUR RIGHT TO CANCEL THIS PLAN AND PROVIDE A REFUND: We may cancel this Plan at any time during the term of this Plan if You fail to pay the purchase price of this
Plan or for any material misrepresentation or fraud. We will provide written notice, stating the specific grounds for cancellation , to You at Your last known address. This Plan
will no longer be valid five days after the postmark date of the notice. If any refund is owed, a Pro Rata Refund will be issued to You or Your lender within thirty days of the
cancellation date. If We cancel this Plan for any of the reasons stated above, We will honor any claims for repair or reimbursement if submitted to Us prior to the effective date
of cancellation, if eligibility requirements are met.
DISPUTE RESOLUTION & ARBITRATION -Either You or We may choose to have any dispute related to this Plan, or the Application decided by non-binding arbitration ad-
ministered by the Better Business Bureau (BBB).To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.
bbb.org/extendedserviceplan. We will pay Your reasonable arbitration fees and expenses that are in excess of $125.
You may employ an attorney to represent You in the Arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. If We request
arbitration, We will pay the arbitration filing fee.
This Agreement is subject to California law applicable to consumer contracts and the California Arbitration Act (CCP section 1280 et. seq .). Any arbitration decision shall be in
writing with a supporting opinion.
ESP 8324 -MNTC (Oct 15) (Previous Editions May Not be Used) Page 2 of 2
NATIONAL VEHICLE SERVICE CONTRACT
APPLICATION, TERMS & CONDITIONS
RECEIVED
JAN 2 9 20!6 ~ I FORD PROTECT
(All Vehicles up to and including Transit and F 550 series)
REGISTRATION INFORMATION
KITTITAS COUNTY SHERIFF
ACCOUNTING
Vehicle Identification Number Signature Date Warranty Start Date
111FITI71wI21BI6191FIEIDI1181318121 12/29/2015 OS/27/2015 DCPO
Internet Sale I Current Mileage Current Hours· IPP Term D Incomplete (CablChassis)
D Yes ~ No 7,443 D I I D Limo/Livery Wrap
Surcharges: D 12 Monthsl12,000 Miles D Turbocharger/Supercharger D Snowplow ~ Commercial Use
D Specialty -Emergency (Fire, Ambulance, Police pursuit units -except Ford police Interceptor), Limo, Livery, Shuttle, Tow Truck) D com~onentWrap
( on-CPO)
New Plan Coverage: Core -PowertralnCARE, BaseCARE, ExtraCARE, PremiumCARE (Standard Deductible IS $100)
LeaseCARE -New PremiumCARE with Wear Items on Ford and Lincoln vehicles -(Standard Deductible is $0)
Rental Care -(RentaICARE-Standard Deductible is $0)
Super Duty Coverages -(Diesel EngineCARE, Diesel EngineCARE Plus -Standard Deductible is $100)
Used Plan Coverage: Core (PowertrainCARE, BaseCARE, ExtraCARE, PremiumCARE -Standard Deductible is $100)
PLAN COVERAGE
~ New Plan D Used Plan
Plan Name A Deductible Plan Term Plan Expiration -(Earliest of all 3) Purchase
Months Mileage Hours· Date Mileage Hours· Price
PremiumCARE $100 60 1125,000 I OS/27/2020 1125,000 I $ 3,540 .00
Sales Tax Total Purchase Price
with SalesTax
$ 304.44 $ 3,844.44
Options D First Day Rental Delete D Enhanced Rental D Interior/Exterior Lighting Delete
Plan Name B Deductible Plan Term Plan Expiration -(Earliest of all 3) Purchase Sales Tax Total Purchase Price
Months Mileage Hours· Date Mileage Hours· Price with SalesTax
I I I I $ $ $
Options D First Day Rental Delete D Enhanced Rental D Interior/Exterior Lighting Delete
"Super Duty Coverages and Incomplete Vehicle Plan Coverages require Current Hours and I
Expiration Hours for all vehicles with an hour meter. Total $ 3,540.00 $ 304.44 $ 3,844.44
DISCLOSURE INFORMATION
THE PURCHASE OF THIS AGREEMENT IS NOT REQUIRED IN ORDER TO PURCHASE, OR OBTAIN FINANCING FOR A MOTOR VEHICLE. YOU MAY PURCHASE THE SERVICE
CONTRACT BY CASH OR UNSECURED CREDIT CARD. IF YOU ELECT TO PURCHASE THIS AGREEMENT, IT GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM
STATE TO STATE.
I acknowledge receipt of a complete copy of this Application and the Terms and Conditions (the "Entire Agreement") at the time of signing and agree to all the terms and
conditions. I agree to maintain the covered vehicle in accordance with the manufacturer's stated periodic maintenance recommendations as a condition of receiving
coveraqe under this Aqreement except as otherwise provided bv law.
Mississippi Residents Only: By signing below, I agree to
the binding arbitration language in the Mississippi Section. ~
Washington Residents Only: By initialing this box, I acknowledge I have reviewed with Dealer the
section of this Service Contract titled, What This Agreement Covers and What is Not Covered, Your
Responsibilities for Care of the Vehicle, Implied Warranty of Merchantitibility and Your and Our Rights
to Cancel Agreement.
Signature (not valid without Signature)
SERVICE CONTRACT HOLDER I PURCHASER
Name
KITTITAS COUNTY SHERIFF'S OFFICE
City
ELLENSBURG
DEALERSHIP INFORMATION
Dealer Name
Corwin Ford Tri-Cities
Address 1
1225 North Autoplex Way
City
Pasco
Zip Code
99301
State
WA
Zip Code
98926
Address 2
State
WA
Telephone No
P&ACode
Address
307 UPTANUM RD
E-mail Address
Employee Stars Id
I 0 I 0 I 0 I 6 I 6 I 9 I 4 I 9 I 3 I I 0 I 6 I 4 I 6 I 7 I
ESP B240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
Signature Date
12/29/2015
Service Contract Lienholder Name
FOR OFFICE USE ONLY
TERMS AND CONDITIONS
lA.INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY): In all states
except CO, FL, 10, KS, and WA, all service contract obligations, including the
Application (this "Agreement") are between Ford Motor Service Company, the
Service Contract Provider (hereinafter referred to as "We", "Us", or "Our") and the
Service Contract Holder (hereinafter referred to as "You" or "Your"). In the states of
Colorado, Kansas, Rhode Island, and Washington, all service contract obligations for
Competitive Make Vehicles, including the Application are between Us and You.
You may contact Us at the following address:
Ford Motor Service Company
Extended Service Plan Headquarters
P.O. Box 6045
Dearborn, Michigan 48121
Toll-free number 800-521-4144
FULL FAITH AND CREDIT STATEMENT: In all states except in 1C and 10 below, all
service contract obligations under this Agreement are backed by the full faith and
credit of Ford Motor Service Company and are not guaranteed under a service
contract reimbursement policy. Complimentary Plans are backed by the full faith
and credit of Ford Motor Company.
1 B. INTRODUCTION & PARTIES (FORD MOTOR COMPANY OR SELLING DEALER):
In 10, all service contract obligations under this Agreement, are between Ford
Motor Company, the Service Contract Provider (hereinafter referred to as "We","Us",
or "Our") and the Service Contract Holder (hereinafter referred to as "You" or
"Your"). In the states of CO, KS, and WA, all service contract obligations on Ford,
Lincoln and Mercury products are between US and YOU. You may contact us at the
following address:
Ford Motor Company
Extended Service Plan Headquarters
P.O. Box 6045
Dearborn, Michigan 48121
You may contact the Selling Dealer at the address shown on the Application for the
Selling Dealer.
FULL FAITH AND CREDIT STATEMENT: In 10 all service contract obligations under
this Agreement are backed by the full faith and credit of Ford Motor Company. In
the states of CO, KS and WA all service contract obligations under this Agreement
on Ford, Lincoln and Mercury products are backed by the full faith and credit of
Ford Motor Company and are not guaranteed under a service contract
reimbursement policy. Complimentary Plans are also backed by the full faith and
credit of Ford Motor Company.
lC.INTRODUCTION & PARTIES (Florida only): This service contract, including the
Application, (this "Agreement") on Ford, Lincoln and Mercury vehicles is between
Ford Motor Company (referred to in this Agreement as "We", "Us", or "Our") and the
service contract holder (referred to in this Agreement as "You" or "Your"). Our
Florida license number is 12118. You can contact Us at the address referenced in 1 B
above. All service contract obligations on competitive make vehicles is between
The American Road Insurance Company and You. The Certificate of Authority
Number is 09079 for The American Road Insurance Company. You can contact The
American Road Insurance Company at the address referenced in 1 D.
1 D. INSURED AGREEMENT STATEMENT: In the state of Connecticut, all service
contract obligations, on all Ford, Lincoln, Mercury and Competitive Make products
are fully insured and guaranteed by a policy of contractual liability insurance or
service contract reimbursement insurance. In the states of CO, NE, WA and WI, all
service contract obligations on Competitive Make Products are fully insured and
guaranteed by a policy of contractual liability insurance or service contract
reimbursement insurance. The policy is issued by:
The American Road Insurance Company
P.O. Box 6045
Dearborn, Michigan 48121
Policy Number: 81-3110-700-001 and all applicable endorsements
lE. ADMINISTRATION: All service contract obligations under this Agreement are
administered by:
Ford Customer Service Division
16800 Executive Plaza Drive
Dearborn, Michigan 48126
2. ENTIRE AGREEMENT: This Agreement, which includes the Application, is the
complete and exclusive statement of the agreement and understanding between
You and Us regarding the extended service contract and related benefits for Your
vehicle.
2A. WHEN COVERAGE BEGINS AND ENDS: For NEW PLAN AGREEMENTS,
Coverage begins at the New Vehicle Limited Warranty Start Date and Zero Miles or
Hours. Coverage ends at the earlier of the Number of Months Purchased or the
Number of Miles or actual or equivalent Hours purchased from the New Vehicle
Limited Warranty Start Date or Zero Miles or Hours. For USED PLAN AGREEMENTS
ON ELIGIBLE FORD, LINCOLN OR MERCURY VEHICLES THAT HAVE NEW
VEHICLE LIMITED WARRANTY REMAINING AT THE TIME OF PURCHASE,
Coverage begins at the Signature Date and Current Mileage. Coverage ENDS the
earlier of the Number or Months Purchased or the Number of Miles Purchased from
the expiration of the New Vehicle Limited Warranty. ELIGIBLE FORD, LINCOLN OR
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
MERCURY VEHICLES THAT HAVE NO NEW VEHICLE LIMITED WARRANTY
REMAINING AND ELIGIBLE USED COMPETITIVE MAKE VEHICLES (REGARDLESS
OF WARRANTY STATUS), Coverage BEGINS at the Signature Date and Current
Mileage. Coverage ENDS at the earlier or the Number of Months Purchased or the
Number of Miles Purchased from the Signature Date and Current Mileage.
2B.INSURER "CUT-THROUGH" BENEFITS: If any insured service contract repair or
reimbursement claim has not been completed within 60 days from the date You
filed a claim with the Selling Dealer or Us or We are insolvent or financially impaired,
You may make a claim directly against The American Road Insurance Company for
the cost of your repairs (including all sums which We are legally obligated to pay to
You), subject to the exclusions, deductions and limitations contained in this
Agreement and in the underlying policy of insurance. You may not make a cut-
through claim against The American Road Insurance Company for a Compli-
mentary Plan. Complimentary plans are not offered in the states of Florida and New
York.
3. DEFINITIONS: In this Agreement, the following capitalized terms have the mea-
nings assigned to them:
Branded Vehicle means a vehicle that has a valid certificate of title that indicates:
(i) a salvage title, (ii) that the vehicle was stolen or (iii) that an insurance carrier
insuring the vehicle determined that the physical damage to the vehicle exceeded
the value of the vehicle.
Certified Pre-Owned (CPO) Vehicle Upgrade Coverage means new core cove-
rage on a Ford, Lincoln or Mercury vehicle purchased for an additional price that
may provide additional component coverage or longer term and mileage benefits
beyond the manufacturer's certified warranty.
Commercial Use means the Vehicle is: (i) used primarily for business or govern-
ment purposes, by an individual or multiple drivers any government agency or
municipality; or (ii) deSignated by the Selling Dealer as a vehicle sold for
Commercial Use when reported to the vehicle's manufacturer. Ford, Lincoln or
Mercury vehicles reported sold with delivery codes: "3", "4","6", "7", "C", "0", "E", "H",
"I", "L", "M", "S", "T", and "#" are vehicles used for Commercial Use.
Competitive Make Vehicle means any vehicle other than a Ford, Lincoln or
Mercury vehicle.
Component Wrap (Non-CPO) Coverage means ExtraCARE or PremiumCARE
coverage for any component not covered under any existing Powertrain Warranty
of 10 years or 100,000 miles or greater.
CORE Coverages means New and Used PowertrainCARE, BaseCARE, ExtraCARE, and
PremiumCARE coverage plan.
Disappearing Deductible means a deductible option under which there is no
deductible charged for each Eligible Repair Visit when repairs or services are
performed by the Selling Dealer.
Eligible Repair Visit means a single visit to a dealer or other repair provider for
service or repair of a failure to the Vehicle covered by this Agreement.
Emergency Service or Repair means necessary service or repair to an inoperable
Vehicle at a dealer or repair provider other than a Ford or Lincoln dealership.
Emergency Travel Expenses means the costs of Your meals, lodging, car rental
and commercial transportation to Your destination and the return trip to retrieve
Your Vehicle after it is repaired.
Failure means a cessation of normal functioning of the Vehicle components
covered by this Agreement that arise from defects in materials or workmanship or
caused by normal wear and tear covered by this Agreement.
Hours means an alternate measure of mileage to determine coverage plan
expiration for which 1 hour equals 25 miles, and applies to all Super Duty Coverage
Plans and Incomplete Vehicle Plans.
Incomplete Vehicle means vehicles known as chassis cabs, stripped chassis and
cutaways. Incomplete for Ford vehicles means vehicles with the first three VIN
positions of 1 FB, 1 FC, 1 FD, 1 F6, 2L1, 2U, 3FR and 5LD (except body types E1 B, E1 E,
E2E, E3B, E3E, S 1 E, S2E, S3B, and S3E). Only Chevrolet, Dodge, Ford and GMC
vehicles are eligible for Incomplete Vehicle Plans.
LeaseCARE means new Premium CARE coverage with Wear Items on Ford and
Lincoln vehicles.
Limousine/Livery Wrap Coverage means new PremiumCARE coverage on any
Lincoln MKS, MKT, Navigator Limo, Navigator Livery or any vehicle used or operated
for hire or funeral business.
New Vehicle Limited Warranty means the manufacturer's original limited bumper
to bumper warranty covering a new Vehicle or the parts and components of the
new Vehicle.
Provider Fee means the consideration paid for a service contract.
Reimbursement Insurance Policy means a policy of insurance that is issued to a
service contact provider for reimbursement of service contract obligations.
RentalCARE Coverage means reimbursement for vehicle rentals due to repairs
covered under the manufacturer's warranty or recalls.
Retail Value of the Vehicle means the retail value of the Vehicle at the time of
repair or service, as determined by "National Auto Dealer's Association (N.A.D.A.)
Guide" ,taking into consideration the location, mileage and condition of the
Vehicle.
Scheduled Maintenance Services means all scheduled maintenance services at
Page 1 of 10
TERMS AND CONDITIONS
the service intervals listed in the Scheduled Maintenance Guide for the Vehicle,
including adherence to the normal or severe duty mileage and time requirements
depending on vehicle usage.
Selling Dealer means the authorized Ford or Lincoln dealership that sold the
service contract represented by this Agreement.
Service Contract means a contract or agreement for consideration above the lease
or purchase price of the Vehicle for a specific duration to perform the repair,
replacement, or services for operational or structural failure due to a defect in
materials or workmanship, or normal wear and tear.
Service Contract Holder or Purchaser means a person who is the original
purchaser or original holder of a service contract.
Service Contract Provider or Provider means a person who is contractually obli-
gated to the service contract holder under the terms of the service contract .
Signature Date means the date You signed the Application to this Agreement.
Snow Plow Factory Option means any new and used F-1S0 (except 2011-2012
model years). Ford F-2S0, F-3S0 , F-4S0 and F-SSO trucks that are equipped with
Snow Plow Prep Package models S3C. 86M, 473,or 627 (7700 Payload Group-V), 862,
863, 864, 62B, 62S, 63A, 68P and 47S or any snow plow package that is the
equivalent of the Snow Plow Prep Package models.
Speciality means any vehicle classified as emergency (fire/ambulance). police
(except Ford police interceptor) limousine, livery shuttle or tow truck.
Super Duty Coverage means a Ford Super Duty Diesel EngineCARE and Ford Super
Duty Diesel EngineCARE Plus coverage plan on an eligible Ford F-2S0, Ford F-SSO
truck, a Ford E-2S0, Ford E-3S0, Ford E-4S0 or a Ford Excursion equipped with a 3.2L
or 6.7L Power Stroke engine.
Vehicle means the vehicle identified in the Application by the VIN and in the State
of Washington subject to registration under chapter 46.16 RCW.
Vehicle Identification Number (VIN) means the 17 alpha-numeric identifier assi-
gned to a motor vehicle by the manufacturer.
Warranty Start Date, for the New Vehicle Limited Warranty, means the date on
which the Vehicle was placed into service. If the Vehicle was used by the dealership
as a demonstrator unit. the Warranty Start Date is the date the Vehicle was placed
into service as a demonstrator unit.
Wear Items means coverage for brake pads and linings, clutch disc, spark plugs,
engine belts, coolant hoses, hose clamps and o-ring seals, wiper blades and shock
absorbers/struts.
Zero Miles means the starting mileage for the calculation of the expiration of all
New Vehicle Limited Warranties. For benefit determinations, all New Vehicle
Limited Warranties are considered to begin with zero miles on the Vehicle.
4. DEDUCTIBLES:
STANDARD DEDUCTIBLES
If You elected coverage with a Standard Deductible or Optional Deductible, We will
charge You that deductible for each Eligible Repair Visit. regardless of the number
of Failures to be repaired.
OPTIONAL DEDUCTIBLES
Deductible options are not available on Super Duty Coverages, LeaseCARE
coverages, and RentalCARE Coverages. The $200 Deductible is not available on CPO
Upgrade Coverages, Component Wrap (Non-CPO) Coverages, and Limousine/Livery
Wrap Coverages. The $50 Deductible is not available on Incomplete Vehicle
Coverages. The $0 Deductible Option is not available on Used Core Plan Coverages.
The Disappearing Deductible is not available on Incomplete Vehicle Coverages and
Limousine/Livery Wrap Coverages.
S. WHAT THIS AGREEMENT COVERS: Subject to the deductibles, exclusions and
other limitations in this Agreement and depending on the Plan and Coverage You
elected, service and repairs (including parts, labor costs and applicable taxes) will be
provided while You own this Vehicle.
We will either: (a) service Your Vehicle; (b) repair or replace covered Failures or (c)
reimburse You for the Vehicle's servicing in the event of an Emergency Service or
Repair, or for the repair or replacement of covered Failures and repairs needed to a
non-covered component caused by the Failure of a covered component. We may
review the requested repair or service or inspect the Vehicle before performing any
service or repairs.
SA. COVERED ITEMS -"PowertrainCARE"
If You elected Powertrain CARE, the following items are covered except for
Component Wrap (Non-CPO) Coverages:
Engine -Cylinder block and all internal lubricated parts, seals and gaskets, the
cylinder heads, manifold (Exhaust, Intake and bolts), factory installed turbocharger/
supercharger units, timing chain (gears or belt), flywheel, valve covers, oil pan,
timing chain cover, oil pump, water pump, thermostat. thermostat housing.
(EXCEPTIONS: CARBURETION AND FUEL INJECTION COMPONENTS ARE NOT
COVERED).
Transmission -Transmission case and all internal parts including torque converter
and transfer case (all internal parts), seals and gaskets.
Front-Wheel Drive -Final drive housing and Rear Axle Housing for AWD (including
all Internal parts), universal and constant velocity joints, axleshafts, locking rings
(four-wheel drive vehicles), seals and gaskets and automatic front locking hubs
(four-wheel drive).
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
Front-Wheel Drive -Final drive housing and Rear Axle Housing for AWD (including
all Internal parts), universal and constant velocity joints, axleshafts, locking rings
(four-wheel drive vehicles), seals and gaskets and automatic front locking hubs
(four-wheel drive).
Rear-Wheel Drive -Drive axle housings and Front Axle Housing for 4X4 (including
all Internal parts), universal and constant velocity joints, axle shafts , seals and
gaskets and driveshafts.
SB. COVERED ITEMS -"BaseCARE"
If You elected BaseCARE, You have PowertrainCARE coverage and coverage for the
following additional items:
Odometer & Speedometer -Coverage is provided for both the odometer and
speedometer, including all cables and connectors.
Engine -Metal fuel lines, harmonic balancer and bolt. and diesel injector pump .
Steering -Power steering pump, cooler and metal lines, couplings, seals and
gaskets, manual and power steering gear housing and all internal parts, including
linkages, control valve, column lock (tilt wheel), pulley assembly for power steering
pump, and the idler arm.
Front Suspension -MacPherson struts, upper and lower control arms, stabilizer
bar, linkage and bushings, tie rods, control arm shafts and bushings, upper and
lower ball joints, kingpins and bushings, spindle and spindle supports . NOTE: This
coverage includes only the items listed in this paragraph and does not include
either front end alignments or wheel balancing, unless the repair to such items
is required in conjunction with the repair of a Failure. Brakes -Master cylinder,
calipers and wheel cylinders, combination valve, metal lines and fittings, power
brake booster, backing plates, springs, clips and retainers, self-adjusters, parking
brake linkage and cables, brake pedal shaft. NOTE : This coverage includes only
the items listed in this paragraph and does not include brake drums, rotors,
linings or pads, unless the repair to such items is required in conjunction with
the repair of a covered Failure.
Electrical-Alternator, starter motor, voltage regulator, manually operated electrical
switches, ignition switch, wiper motors, electronic ignition module, radiator fan
relay, fuel pump, starter motor solenoid, wiring harnesses (excluding spark plug
wires), and electrical components of a heated back glass. NOTE: Heated back glass
coverage is for electrical components only and does not include general glass
damage or breakage.
Air Conditioning -Compressor, condenser, evaporator, A/C compressor head, AlC
compressor clutch switch, A/C clutch and clutch bearings, compressor seals, pulley
and field coil.
Sc. COVERED ITEMS -"ExtraCARE" If You elected ExtraCARE, You have
PowertrainCARE and BaseCARE coverage and coverage for the following additional
items:
Engine -Flywheel ring gear, diesel lift pump and gas and diesel fuel injectors.
High Tech -Air conditioner accumulator, ETA pump hose assembly, anti-lock brake
module and sensor, automatic temperature control. distributor cap and rotor,
electronic air suspension (switch-vacuum pump. control-assembly suspension air
spring, spring & solenoid assembly front suspension, air spring solenoid, o-ring
solenoid, left/right-front spring, dryer assembly, sensor-air level. airline protector,
spring-load leveling, control module-air suspension, sensor right/left rear
suspension leveling, air suspension quick connect, airline repair kit. switch-right/left
rear suspension leveling, o-ring suspension air spring dryer, silencer-air suspension,
wire assembly air suspension switch, front spring air suspension and rear spring air
suspension). electronic instrument cluster (excluding the dash pad, clock, audio and
visual equipment), fuel tank and lines, diesel injectors and lines, heater blower
motor and core assembly, keyless entry system (excluding door handles), power
seat motors, power window motors and regulators, power antenna, power door
locks (excluding door handles and electronic key fobs), power door lock retainer
clip, radiator, radiator fan, radiator fan clutch or motor, speed control, engine
mounts, transmission vacuum module and mounts, and external transmission
module.
SO. COVERED ITEMS -"PremiumCARE"
If You elected PremiumCARE, all Failures are covered EXCEPT for those items
excluded in the Provision titled: "WHAT IS NOT COVERED BY THIS
AGREEMENT".
SE. COVERED ITEMS -"LeaseCARE"
If You elected LeaseCARE, You have PremiumCARE coverage with Wear Items on
Ford and Lincoln vehicles.
SF. COVERED ITEMS -"Component Wrap (Non-CPO) Coverage"
If You elected Component Wrap (Non-CPO) Coverage, You have ExtraCARE or
PremiumCARE coverage for all components not covered under any Powertrain
Warranty of 10 years or 100,000 miles or greater. Component Wrap (Non-CPO)
Coverage applies only to the original Service Contract Holder for the selected
coverage and is not transferable to any subsequent vehicle owner.
SG . COVERED ITEMS -NEW PLAN "LIMOUSINE/LIVERY Wrap Coverage"
If You elected Limousine/Livery Wrap Coverage, You have PremiumCARE coverage
on all components not covered under any ExtraCARE Limited Warranty.
SH. COVERED ITEMS -NEW PLAN "RentaICARE"
If You elected RentalCARE coverage, We will reimburse You for the actual charges
Page 2 of 10
TERMS AND CONDITIONS
up to $30 per day (including tax) on Ford, Mercury and Competitive Make vehicles
and $45 per day (including tax) on Lincoln vehicles that You incur to rent a motor
vehicle for up to (3) days while Your Vehicle is being repaired provided, however: (i)
the service or repair is: (1) covered under the New Vehicle Limited Warranty or (2)
the result of a manufacturer's recall or customer satisfaction program and (ii) the
vehicle must be rented from a Ford or Lincoln dealership or other commercial
agency that rents or leases motor vehicles as its principal business. RentalCARE
coverage will begin when You deliver the Vehicle to the Selling Dealer or other
dealer that has a franchise from an original equipment manufacturer. To determine
the (3) day coverage period, the first day of coverage is the day after You deliver
Your Vehicle for repair or service.
If You elected RentalCARE Coverage with a plan term that exceeds 3 years or 36
months from the bumper to bumper New Vehicle Limited Warranty, You will
receive component coverage only under our PremiumCARE plan upon expiration of
the earlier of 3 years or 36 months from the bumper to bumper New Vehicle
Limited Warranty, for the additional plan term You selected.
51. COVERED ITEMS -Ford Super Duty Diesel EngineCARE
If You elected Ford Super Duty Diesel EngineCARE, the following items are covered:
Crankcase, oil cooler, cylinder block, cylinder heads, cylinder head gasket, EGR
cooler, factory installed turbocharger, fuel injection pump, fuel injection pressure
regulator, fuel injectors, internal lubricated parts, oil pump, timing chain cover, and
timing chain (gears or belt).
5J. COVERED ITEMS -Ford Super Duty Diesel EngineCARE Plus If You elected
Ford Super Duty Diesel EngineCARE Plus, the following additional items are
covered: Flywheel, manifold (exhaust and intake), manifold and bolts, oil pan, seals
and gaskets, thermostat, thermostat housing, valve covers, and water pump.
6. ADDITIONAL BENEFITS
6A. ROADSIDE ASSISTANCE COVERAGE -Only available with the following
NEW AND USED CORE COVERAGES, LEASECARE COVERAGES, COMPONENT
WRAP (NON-CPO) COVERAGES, LIMOUSINE/LIVERY WRAP COVERAGES AND
SUPER DUTY COVERAGE PLANS:
For all New and Used Core Coverages, LeaseCARE Coverages, Component Wrap
(Non-CPO) Coverages, Limousine/Livery Wrap Coverages and Super Duty
Coverages covering up to and including E and F-250 vehicle series and equivalent
vehicle series, We contracted with Cross Country Motor Club, Inc. and Cross Country
Motor Club of California, Inc. ("Cross Country"), licensed automobile clubs, to
provide roadside assistance to You as part of this Agreement. Cross Country's
address is P.O. Box 9145, Medford, MA 02155. For all Super Duty Plans covering E
and F-350 vehicle series and higher and equivalent vehicle series, We contracted
with for National Motor Club-RV, Inc., National Motor Club-Group Services, Inc. and
National Motor Club of California, Inc. ("National Motor"), licensed automobile clubs,
to provide Roadside Assistance to You as part of this Agreement. National Motor's
address is P.O. Box 141266, Irving, Texas 75014-1266. Cross Country and National
Motor shall hereinafter be collectively referred to as "Ford/Lincoln Roadside."
Roadside Assistance includes: (i) Roadside Assistance Items, (ii) Emergency Travel
Expense Reimbursement, and (iii) Destination Assistance. The Roadside Assistance
benefits provided under this Agreement are available from Ford/Lincoln Roadside
24 hours a day, 7 days a week. To request roadside assistance or for customer
inquiries, call Ford Roadside at 800-241-3673 or Lincoln Roadside at
800-521-4140. Service providers who provide Roadside Assistance are indep-
endent contractors and not employees, agents or representatives of Cross Country,
National Motor or Us.
1. ROADSIDE ASSISTANCE ITEMS
ITEMS COVERED: Roadside Assistance provides coverage of up to $100 in benefits
on all vehicles for the following items (including the cost of the service call and
labor costs for services performed at the site of the disablement): (a) lock-out
assistance; (b) flat tire changes; (c) battery jump starts (electric Vehicle's main power
cell batteries are not included in this coverage), (d) out of fuel assistance, which
provides the delivery of gasoline or diesel fuel to You, including the cost of up to 2
gallons of fuel (5 gallons of diesel fuel for diesel engine vehicles), provided that
coverage is limited to 3 "no charge" service calls during a 12 month period; and (e)
towing, when the Vehicle is disabled, provided this coverage is limited to one tow
per disablement. ITEMS NOT COVERED: Roadside Assistance does not provide
coverage for: (a) replacement parts, (b) gasoline or diesel fuel (except for an out of
fuel assistance call provided in section 6.1 (d) herein), (c) tire repair, (d) rental of
towing equipment, (e) storage fees; (f) fees for labor performed at a garage or
service facility; or, (g) any "out of fuel" service request if the Vehicle is located at
Your residence or an operating commercial fueling station; (h) impound towing or
towing by a person other than a licensed service station or garage; (i) the assistance
of any private parties or (j) alternative fuel (such as compressed natural gas or liquid
propane gas).
WHEN YOU CALL FOR SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER
AND A SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE PROVIDE THE
DISPATCHER WITH:
1) Your name, address and the VIN;
2) the exact location of the Vehicle; and,
3) the nature of Your emergency.
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
LIMIT OF LIABILITY: If You prefer to arrange Your own roadside assistance or towing,
We will reimburse You up to $100 per disablement for the emergency expenses You
actually incur, provided that within twenty (20) days of the disablement You send a
written request for Roadside Assistance benefits that includes a statement of Your
loss and the original receipts for Your expenses to Ford Roadside at the address
shown herein.
2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT -If Your Vehicle is disabled
100 or more miles from Your residence (according to Ford/Lincoln Roadside
records) as a result of a collision or a mechanical Failure covered by this Agreement
or the New Vehicle Limited Warranty, We will reimburse You up to $500 for the
actual Emergency Travel Expenses You incur within the first 72 hours following the
disablement.
3. DESTINATION ASSISTANCE -If the Vehicle is disabled because of a collision or
Failure covered by this Agreement or a New Vehicle Limited Warranty and You
require transportation to Your destination, We will reimburse Your transportation
costs up to $75.
To receive reimbursement expenses under "EMERGENCY TRAVEL EXPENSE
REIMBURSEMENT" and "DESTINATION ASSISTANCE", within twenty (20) days
of the disablement, You must send to Ford/Lincoln Roadside at the address
shown here in a written request for benefits that includes: (i) a statement of
Your loss; (ii) the original receipts for Your expenses; (iii) a copy of the accident
report filed with the state or local police (if the disablement is caused by a
collision); (iv) a copy of the repair order indicating the service or repairs
performed under this Agreement or the Vehicle's New Vehicle Limited
Warranty (if the disablement is due to a Failure).
4. TOWING REIMBURSEMENT -If towing is necessary because a Failure occurs or
services provided by Your coverage are required, Ford/Lincoln Roadside will pay the
towing costs if the Vehicle is towed to the Selling Dealer or other Ford Motor
Company franchised dealer. The amount of the cost to be reimbursed will depend
upon the coverage You select in the Application. The towing reimbursement is
limited to $100 per incident on E and F-250 vehicle series and $200 per incident on
all E and F-350 vehicle series and higher.
6B. ROADSIDE ASSISTANCE COVERAGE ON LINCOLN VEHICLES ON AND AFTER
JANUARY 1, 2016 -Available with the following NEW AND USED CORE PLAN
COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO)
COVERAGES, AND LIMOUSINE/LIVERY WRAP COVERAGE PLANS:
For all New and Used Core Coverages, LeaseCARE Coverages, Component Wrap
(Non-CPO) Coverages, and Limousine/Livery Wrap Coverages, We contracted with
The American Automobile Association, Inc. and The Auto Club Group d/b/a AAA
Wisconsin (together, "AAA"), an association of licensed automobile clubs, to
provide roadside assistance to You as part of this Agreement. AAA's address is 1000
AAA Drive, Mail Drop 99, Heathrow, FL 32746. The Roadside Assistance services
provided by AAA supersedes all references to Lincoln Roadside in provisions 6A(1)
through 6A(4). Roadside Services include: (i) Roadside Assistance Items, (ii)
Emergency Travel Expense Reimbursement, and (iii) Destination Assistance. The
Roadside Assistance benefits provided under this Agreement are available from
AAA. 24 hours a day, 7 days a week.
To request roadside assistance or for customer inquiries, call AAA at
800-521-4140. Service providers who provide Roadside Assistance are
independent contractors and not employees, agents or representatives of AAA or
Us.
1. ROADSIDE ASSISTANCE ITEMS ITEMS COVERED: Roadside Assistance provides
coverage of up to $100 in benefits for the following items (including the cost of the
service call and labor costs for services performed at the site of the disablement): (a)
lock-out assistance; (b) flat tire changes; (c) battery jump starts (electric Vehicle's
main power cell batteries are not included in this coverage; (d) out of fuel
assistance, which provides the delivery of gasoline or diesel fuel to You, including
the cost of up to 2 gallons of fuel, provided that coverage is limited to 3 "no
charge" service calls during a 12 month period; and (d) towing of up to $100 on gas
vehicles and up to $200 on hybrid vehicles, including vehicles with trailers attached,
when the Vehicle is disabled, provided this coverage is limited to one tow per
disablement and (e) winch out within 100 feet of paved or county maintained road.
ITEMS NOT COVERED: Roadside Assistance does not provide coverage for: (a)
replacement parts, (b) gasoline or diesel fuel (except for an out of fuel assistance
call provided in section 6B (1) herein), (c) tire repair, (d) rental oftowing equipment,
(e) storage fees; (f) fees for labor performed at a garage or service facility; or, (g) any
"out of fuel" service request if the Vehicle is located at Your residence or an
operating commercial fueling station; (h) impound towing or towing by a person
other than a licensed service station or garage; (i) the assistance of any private
parties or (j) alternative fuel (such as compressed natural gas or liquid propane gas).
WHEN YOU CALL FOR SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER
AND A SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE PROVIDE THE
DISPATCHER WITH:
1) Your name, address and the VIN;
2) the exact location of the Vehicle; and,
3) the nature of Your emergency.
LIMIT OF LIABILITY: If You prefer to arrange Your own roadside assistance or towing,
Page 3 of 10
TERMS AND CONDITIONS
We will reimburse You up to $100 per disablement for the emergency expenses You
actually incur on Lincoln gas vehicles and up to $200 on Lincoln hybrid vehicles,
provided that within twenty (20) days of the disablement You send a written
request for Roadside Assistance benefits that includes a statement of Your loss and
the original receipts for Your expenses to the Triple A Roadside address shown
herein.
2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT -If Your Vehicle is disabled
100 or more miles from Your residence (according to AAA records ) as a result of a
collision or a mechanical Failure covered by this Agreement or the New Vehicle
Limited Warranty, We will reimburse You up to $500 for the actual Emergency
Travel Expenses You incur within the first 72 hours following the disablement.
3. DESTINATION ASSISTANCE -If the Vehicle is disabled because of a collision or
Failure covered by this Agreement or a New Vehicle Limited Warranty and You
require transportation to Your destination, We will reimburse Your transportation
costs up to $ 75 .
To receive reimbursement expenses under "EMERGENCY TRAVEL EXPENSE
REIMBURSEMENT" and "DESTINATION ASSISTANCE", within twenty (20) days
of the disablement, You must send to Triple A Roadside at the address shown
here in a written request for benefits that includes: (i) a statement of Your loss;
Iii) the original receipts for Your expenses; (iii) a copy of the accident report
filed with the state or local police (if the disablement is caused by a collision);
(iv) a copy of the repair order indicating the service or repairs performed
under this Agreement or the Vehicle's New Vehicle Limited Warranty (if the
disablement is due to a Failure).
4. TOWING REIMBURSEMENT -If towing is necessary because a Failure occurs or
services provided by Your coverage are required, AAA will pay the towing if the
Vehicle is towed to the Selling Dealer or other Lincoln Motor Company franchised
dealer. The amount of the cost to be reimbursed will depend upon the coverage
You select in the Application. The towing reimbursement is limited to $100 per
incident on Lincoln gas vehicles and $200 on Lincoln hybrid vehicles.
6C. RENTAL CAR REIMBURSEMENT : AVAILABLE ON NEW AND USED CORE
COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO)
COVERAGES, OR SUPER DUTY COVERAGES -You may be eligible for rental car
reimbursement if: (i) the servicing or repair facility determines that the service or
repair is: (a) covered under this Agreement or a New Vehicle Limited Warranty and
any extended powertrain warranty, or (b) covered under both this Agreement and
the Manufacturers' Limited Warranty for Powertrain, Safety and Emission coverages
or a Ford Motor Company manufacturer's recall, and (ii) You rent the vehicle from a
Ford or Lincoln dealership or other commercial agency.
If You elect the First Day Rental Delete Option, an additional eligibility term for
Rental Car Reimbursement is the Vehicle must be kept overnight by the repair
facility because it was inoperable or would become inoperable if it was continued
to be operated.
If You meet all of the eligibility requirements set forth herein, We will reimburse You
for vehicle rental charges You actually incur up to $30 per day (including tax) for
Ford, Mercury and Competitive Make Vehicles and $45 per day (including tax) for
Lincoln vehicles for up to 10 days or until the repair is complete, whichever occurs
first.
Rental Car Reimbursement starts when the Vehicle is delivered to the Selling Dealer
or other Ford Motor Company franchised dealer for service and the vehicle is
inoperable. Rental Care Reimbursement ends when the repair is completed.
60. FIRST DAY RENTAL OPTION -If Your Vehicle is a Ford, Lincoln or Mercury
Vehicle, You received First Day Rental with Your NEW OR USED CORE
COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO)
COVERAGES AND CPO UPGRADE COVERAGE. We will reimburse You for vehicle
rental charges You actually incur up to $30 per day (including tax) for Ford, Mercury
and Competitive Make Vehicles and $45 per day (including tax) for Lincoln vehicles
for up to 10 days or until the repair is complete, whichever occurs first. Rental Car
Reimbursement starts when the Vehicle is delivered to the Selling Dealer or other
Ford Motor Company franchised dealer for service.
We will not reimburse You for any vehicle rental charge(s) incurred before the
Signature Date of this Agreement or upon completion of Your repair.
6E. ENHANCED RENTAL OPTION: This option is available on all NEW AND USED
CORE COVERAGES, COMPONENT WRAP (NON-CPO) COVERAGES, LEASECARE
COVERAGES, CPO UPGRADE COVERAGES, RENTALCARE COVERAGES
INCOMPLETE VEHICLE COVERAGES AND SUPER DUTY COVERAGES.
If You purchased the Enhanced Rental Option with any of the Coverages referenced
above, We will reimburse You for vehicle rental charges You actually incur up to $60
per day (including tax) for up to 10 days for all plans except RentalCARE and for up
to 3 days on RentalCare or until the repair is complete, whichever occurs first.
Enhanced Rental Option starts when the Vehicle is delivered to the Selling Dealer or
other Ford Motor Company franchised dealer for service.
6F. INTERIOR IEXTERIOR LIGHTING OPTION: This option is available on New and
Incomplete PremiumCARE and LeaseCARE coverages only. If You purchased any of
the above coverages, You received Interior/Exterior Lighting coverage for electrical
failures on incandescent bulbs, halogen bulbs, High IntenSity Discharge (HID) and
LED lamp assemblies.
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
7. WHAT IS NOT COVERED BY THIS AGREEMENT: Unless stated otherwise (See
STATE SPECIFIC provisions for additional exclusions or changes), this
Agreement does NOT cover:
a) Repairs covered by manufacturer recalls or any insurance, in-force warranty
or warranty provided by an insolvent manufacturer or insurer;
b) Service adjustments, cleaning not made with a covered repair and software
upgrades;
c) Repairs to any engine, transmission and final drive components for
damages caused by an after-market (non-factory installed) part including but
not limited to: turbocharger, supercharger, Compressed Natural Gas (CNG),
Liquid Propane Gas (LPG), Nitrous Oxide fuel system modification or any other
performance enhancing powertrain components including but not limited to
Ford racing parts or accessories;
d) Repairs caused by loss of lubricants or fluids or contamination of oil, fluids
or fuel and repairs caused by continued operation of the vehicle after loss of
lubricant or fluids or contamination of oil, fluids or fuel;
e) Repairs caused by improper or unauthorized service procedures, collisions
or other physical damage to the Vehicle, damage caused by foreign objects,
unreasonable or continued use with an obvious failure (including driving over
curbs, overloading, or using the Vehicle as a stationary power source), damage
from fire or explosions, road hazards, other casualty losses, or losses due to
negligence, racing or Failures caused by: (1) alterations or modifications of the
Vehicle, including the body, chassis, or components, after the Vehicle leaves
the control of the manufacturer (any part or accessory that is not permanently
affixed to the Vehicle at point of sale); (2) tampering with the Vehicle or the
emissions systems and components; (3) the installation or use of any
mechanical or electrical part not approved, certified or authorized by the
Vehicle's manufacturer or any repair caused by after-market (non-factory
approved) PCM reprogramming; or (4) any part designated for" off-road only"
that is not installed by the manufacturer, including, but not limited to, lift kits,
oversized tires, aftermarket wheels that do not provide equivalent fit and
function as the original equipment installed by the manufacturer, roll bars,
cellular phones, alarm systems, automatic starting systems and performance
enhancing powertrain components;
f) Damage caused by the environment and pollution, including airborne
fallout, corrosion chemicals, debris, tree sap, salt, hail, windstorm, lightning,
freezing, flooding, earthquake, snow or ice;
g) Damage caused by theft, vandalism, terrorism, riot or acts of war;
h) Any Vehicle plan exceeds the hour parameter for coverage expiration.
i) Repairs or services caused by lack of required or recommended main-
tenance;
j) Scheduled Maintenance Services;
k) Repairs needed to a covered part caused by the Failure of a non-covered
part;
I) Repairs to the Vehicle if the odometer or hour meter is altered, broken,
repaired or replaced so that We cannot determine the actual mileage or hours
on the Vehicle;
m) Loss of use of the Vehicle, loss of income, special or consequential
damages, and personal expenses, such as motels, food, gas and mileage
(except as provided by Roadside Assistance);
n) Rental vehicle charges or fees such as mileage charges, drop-off fees,
insurance, or gasoline;
0) Vehicles manufactured for sale outside the United States, District of
Columbia or Canada;
p) Repairs to the Vehicle necessary due to operation outside of the United
States, District of Columbia, Guam, Mexico, Puerto Rico, Virgin Islands,
American Samoa, or Canada;
q) Repairs made to the Vehicle that are required due to a condition that
existed prior to the purchase or transfer of this Agreement;
r) Shop supplies and disposal of environmental wastes from the Vehicle or fuel
used during the repair of Your Vehicle or storage fees;
s) A Vehicle is excluded from coverage if, (1) the New Vehicle Limited Warranty
for the Vehicle or specified component parts are voided, in whole or part, (2)
the Vehicle is a Branded or Salvaged Vehicle, or (3) if We cannot determine the
VIN.
t) The following are not covered by this Agreement: Aston Martin, Bentley,
Bugatti, Ferrari, Fisker, Hummer, Lamborghini, Land Rover, Lotus, Maserati,
Maybach, McLaren, Porsche, Rolls Royce, Saab, Suzuki, Tesla and Wheego.
Acura NSX, Audi: R8, R9, and any model with 8 or more cylinders, BMW: 6
series, 7 series, M series, Z8 and 18, Cadillac: V series, and XLR, Chevrolet:
Camaro ZL 1, Corvette 427, Corvette Z06 and Corvette ZR1; Chrysler: SRT,
Dodge: SRT, Stealth, and Viper, Ford: Foose F-1S0, GT, Mustang Cobra R, All
Roush Performance Modified Vehicles (except Stage 1 and Stage 2), Shelby GT
3S0, Shelby GT SOOKR, GTS, and Supersnake, all Saleen modified vehicles, and
all Transit Connect Electric, Honda: Civic Natural Gas and FCX Clarity, Jaguar:
F-Type, XJ series and XK series, Jeep: SRT, Lexus: LF-A and RCF, Mercedes-
Page 4 of 10
TERMS AND CONDITIONS
Benz: AMG, CL Class, G Class, Kompressor, S Class, SL Class, and SLR Class,
Nissan: GT-R, and Volkswagen: Phaeton and any model with a W12 engine,
taxis, vehicles used for competive driving/racing/off-road use, all performance
modified vehicles, 4X2-equipped vehicles modified with 4X4 AWD capabilities,
fuel cell vehicles, incomplete vehicles (e.g., chassis cabs, cutaways, stripped
chassis (except Ford Chevrolet, Dodge and GMC). Additional exclusions for
New and Used Core, LeaseCARE and Component Wrap (Non-CPO) Coverages
includes all trucks with the box removed or deleted. Additional Exclusions for
Used Core Plans and Component Wrap (Non-CPO) Coverages includes all
emergency vehicles (fire/ambulance), police vehicles, limousines, livery,
shuttles, and tow trucks. LeaseCARE (Ford vehicles) also excludes all Lincoln
and Competitive Make vehicles. LeaseCARE (Lincoln vehicles) also excludes all
Ford and Competitive Make vehicles. RentalCARE coverage on Ford, Mercury
and Competitive Make Vehicles excludes all Competitive Make Incomplete
Cab and Chassis, and all Lincoln Vehicles. RentalCARE coverage on Lincoln
vehicles excludes all Ford and Competitive Make Vehicles. Additional
exclusions for Certified Pre-Owned Upgrade Coverages includes vehicles
equipped with snow plows. Additional exclusions for Incomplete Vehicle
coverages includes all Competitive Make (non-Ford) vehicles except
Chevrolet, Dodge and GMC, Ford E Series vehicles with body codes E1B, E1E,
E2E, E3B, E3E, S 1 E, S2E, S3B, and S3E, and all Ford F-650 and higher vehicle
series and any equivalent competitive make vehicle.
u) Batteries of all types and cables, belts, hoses, hose clamps, brakes (front
hub, drums, shoes, linings, disc rotors, pads), manual transmission clutch disc,
exhaust system (includes catalytic converter), spark plugs, squeaks and
rattles, tires, wheel balancing, wheel alignment, all lamps and lights (LED and
HID lights bulbs, sealed beam and lenses) except when purchased with New or
Incomplete PremiumCARE Interior/Exterior Lighting, fogging of lamp
assemblies and shock absorbers. NOTE: When LeaseCARE is purchased, Wear
Items are not excluded.
v) Service adjustments and cleaning, fixed (non-moving) body parts, bumpers,
glass, moldings, ornamentation, paint, rust, sheet metal, structural underbody
framework, side and rear view mirrors (glass and housing), water leaks, wind
noise, weatherstrips, wheels, wheel studs, wheel covers, convertible top and
bow, fabric, liners, fasteners, carpets, dash pad, wiper blades and knobs, trim,
upholstery, physical damage or cosmetic issues. NOTE: When LeaseCARE is
purchased, Wear Items are not excluded.
w) Costs or expenses for the teardown, rental expense, inspection or diagnosis
of Failures not covered by this Agreement.
S. REPAIR INFORMATION
SA. WHERE TO GO FOR REPAIRS:
(1) To obtain repairs or services under this Agreement on Ford, Lincoln and Mercury
products, We require that You return to Your Selling Dealer or any Ford or Lincoln
franchised dealership in the United States or Canada. On Competitive Make
products, We recommend that You return to Your Selling Dealer or other repair
facility to obtain repairs or services to Your vehicle. If Your Vehicle is a Ford or
Mercury, call 800-392-FORD to find the nearest Ford dealership. If the Vehicle is a
Lincoln, call 800-521-4140 to find the nearest Lincoln dealership. Call 800-521-4144
to determine if repairs or services to Your Competitive Make Vehicle are covered by
this Agreement.
(2) If the Vehicle should need Emergency Service or Repair in the United States or
Canada and the vehicle is inoperable, You may use other repair or service facilities if
all local Ford or Lincoln dealerships within a 25 mile radius are closed. If the Vehicle
should need Emergency Service or Repair in Mexico, We require that You return to a
Ford or Lincoln Dealership for repairs or services. If Your vehicle is inoperable, You
may use other repair or service facilities if all local Ford or Lincoln dealerships within
a 25 mile radius are closed.
(3) To request reimbursement, You must provide a copy of the repair order and
proof of payment to Your Selling Dealer or contact 1-800-321-7790. You have one
year from the repair order open date or payment receipt date to request Your
refund.
SB. REPAIRS & MAINTENANCE SERVICES ARE MADE WITH AUTHORIZED NEW
OR REMANUFACTURED PARTS: All repairs will be made with Ford authorized new
or remanufactured parts or other products We authorize.
Se. LOSS LIMITS: We will pay up to the current NADA Retail Value of the Vehicle for
all service contract repairs for CORE Coverages, LeaseCARE Coverages, Component
Wrap (Non-CPO) Coverages, Limousine/Livery Coverages and Super Duty
Coverages for each Eligible Repair Visit. On a Ford or Lincoln vehicle, We will
reimburse You fair and reasonable costs for parts and labor. On a Competitive Make
vehicle, We will reimburse You up to the Manufacturer's Suggested Retail Price for
parts and up to the retail time in a National Industry Labor Time manual for labor.
9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain coverage or
reimbursement under this Agreement, You must: (i) properly operate the
Vehicle and (ii) provide proof of Scheduled Maintenance Services. Proof of
Scheduled Maintenance Services includes maintenance records that show
mileage, date of maintenance service, VIN and the maintenance that was
performed. Scheduled Maintenance Service require periodic service checks
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
based on mileage intervals and the make and model of Your vehicle. Please
review the Owner's Guide for Your Scheduled Maintenance Service
requirements that are provided to You at the time of vehicle purchase. If You
perform Your own Scheduled Maintenance Services, You must maintain a log
including date, mileage and description of each maintenance service and
provide corresponding receipts for purchases of parts and fluids.
10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for coverage for
which Your Vehicle is ineligible or coverage in excess of the maximum allowed
under this Agreement, We will refund the excess charge. If You financed Your
Agreement We will send the refund to Your lender with instructions to credit Your
loan. You will be notified of the refund and the termination of any ineligible or
excess coverage.
11. CONTRACT MODIFICATIONS & CHANGES: If Your coverage under this
Agreement has not expired or been otherwise limited, it may be modified or
changed by You, as shown below:
NEW CORE COVERAGES, COMPONENT WRAP COVERAGES, AND SUPER DUTY
COVERAGES: For all Ford, Lincoln or Mercury Vehicles and Super Duty Vehicles, You
may change Your coverage under this Agreement:
(i) before the expiration of the New Vehicle Limited Warranty; or
(ii) within the first 90 days after the Signature Date, whichever date (i) or (ii) is
later. For all Competitive Make Vehicles, You may change Your coverage under
this Agreement:
(iii) before the expiration of the first 3 years from the Warranty Start Date or
within the first 36,000 miles from Zero Miles; whichever occurs first. or
(iv) within the first 90 days after the Signature Date, whichever date in(iii) or (iv)
is later.
On New Core Coverages, Component Wrap (Non-CPO) Coverages, and Super Duty
Coverage Plans. We will charge a fee for changes to coverage that are made 12
months after the Warranty Start Date or 12,000 miles from Zero Miles, whichever
occurs first.
USED CORE COVERAGE PLANS: You may change Your coverage under this
Agreement within the first 90 days after the Signature Date.
1 1A. TRANSFERABILITY: You may transfer the remaining coverage of the Vehicle
under this Agreement, if You pay Us a $75 transfer fee and if You or the transferee
of this Agreement initiates the transfer process and provides the following items to
any Ford or Lincoln dealership or Us at P.O. Box 6045, Dearborn, Michigan 48121
within 180 days of the vehicle sale:
(i) a letter, signed by You, transferring this Agreement to the transferee;
(ii) a statement of the mileage on the Vehicle at the time of transfer; and
(iii) the name and address of the transferee;
You may not transfer coverage if the Vehicle becomes a Branded Vehicle or is
repossessed. Transferred Agreements may not be cancelled.
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
(1) If the Selling Dealer receives a written cancellation request, including a copy of
Your Application, proof of payment and statement of the odometer reading, on or
before the 30th day from the Signature Date and no claims have been filed under
this Agreement, the Selling Dealer will cancel this Agreement and refund the
purchase price You paid for this Agreement, minus a $75 processing fee for each
plan cancelled.
(2) If the Selling Dealer receives a written cancellation request, including a copy of
Your Application, proof of payment and statement of the odometer reading, after
the 30th day or a claim has been filed at any time during the term of this Agreement
from the Signature Date the Selling Dealer will divide the purchase price You paid
for the Agreement by the number of miles or months of coverage provided by this
Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount
by the remaining unused miles or months, whichever is less, and refund this
amount ("Pro Rata basis") to You or Your lender, minus a $75 processing fee for
each plan cancelled.
(3) If the Selling Dealer is no longer in business, then You may submit a written
request to Us at the address referenced in 11 A.
(4) You may not cancel the options You purchased without canceling the entire
Agreement. If this Agreement expires under the time or mileage limitations, You are
not entitled to a refund. If we provided this Agreement to You at no cost, You are
not entitled to a refund.
(5) If You have financed this Agreement, (a) any refund due under this Agreement
will be made payable to the lienholder, up to the amount of the lien; and (b) only
that portion of a refund due under this Agreement in excess of the amount of the
lien will be paid to You. If this Agreement was not financed, any refund due under
this Agreement will be paid by check issued in Your name.
(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may
cancel this Agreement if You fail to comply with this Agreement. If We cancel this
Agreement, We will refund the purchase price on a Pro Rata basis. If We provided
this Agreement at no cost, You are not entitled to a refund.
13. DISPUTE RESOLUTION & ARBITRATION: Either You or We may choose to have
any dispute related to this Agreement or the Application decided by non binding
arbitration administered by the Better Business Bureau (BBB). You agree not to
Page 5 of 10
TERMS AND CONDITIONS
consolidate or group Your dispute with other arbitration or disputes concerning
this Agreement or Application. You agree that You will not participate in any class
arbitration concerning this Agreement or Application. We do not agree to class
arbitration . To learn about or begin arbitration, or get a copy of the Arbitration
Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/
extendedserviceplan.
If there is a conflict between the Rules and this Agreement, this Agreement shall
govern. If You initiate the arbitration process, BBB will charge You an arbitration
filing fee of $50 .
You may employ an attorney to represent You in the arbitration, but an attorney is
not required. We will not pay Your attorney fees if You use an attorney.
This Agreement is subject to the Federal Arbitration Act, 9 U.s.c. §§1 et seq. The
arbitration decision shall be in writing with a supporting opinion.
14, STATE SPECIFIC PROVISIONS: The following provisions are applicable in
the states set forth below and mod ifies only those specific terms referenced.
All other terms and conditions are unchanged,
14.01 For Agreements in ALABAMA, ALASKA, HAWAII, MAINE, MINNESOTA,
MISSOURI, NEW JERSEY, NEW MEXICO, NEW YORK, SOUTH CAROLINA, TEXAS,
WISCONSIN and WYOMING:
12A. (6) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
In New Mexico, if You have not received your refund amount within sixty (60) days
of your cancellation request, and within forty five (45) days of Your cancellation
request in AL, AK, HI, ME, MN, MO, NJ, SC, TX, WI and WY, and within thirty (30 days)
of Your cancellation request in NY, You are entitled to receive ten percent (10%) of
the refund amount outstanding for every month that the refund is delayed.
14.02 For Agreements in ALABAMA, ALASKA, HAWAII, MAINE, MINNESOTA,
MISSOURI, NEW JERSEY, NEW MEXICO, NEW YORK, SOUTH CAROLINA, TEXAS,
VERMONT and WYOMING:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
If the Selling Dealer receives a written cancellation request, including a copy of Your
Application, proof of payment and statement of the odometer reading, on or before
the 30th day from the Signature Date and no claims have been filed under this
Agreement, the Selling Dealer will cancel this Agreement and refund the purchase
price You paid for this Agreement.
14.03 For Agreements in HAWAII, MINNESOTA, MISSOURI, MONTANA, NEW
JERSEY, NEW YORK, NORTH CAROLINA, SOUTH CAROLINA, TEXAS and
WYOMING:
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: In HI,
MN, MT, NC, NJ and TX, We may cancel this Agreement within 5 days prior written
notice, 10 days prior written notice in WY, and 15 days prior written notice in MO,
NJ, NY and SC when sent to You at Your last know address. Prior written notice is
not required if cancellation is for any of the following reasons:
(a) You failed to pay the purchase price of this Agreement;
(b) You materially misrepresented any fact or circumstance to Us; or
(c) You substantially breached Your duties under this Agreement regarding the
Vehicle or its use.
14.04. ALABAMA:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
If You have not made a claim, and the Selling Dealer did not receive notice of
cancellation within 30 days from the date the Selling Dealer mailed or delivered this
Agreement to You, We will charge You a cancellation processing fee not to exceed
$25.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We
may cancel this Agreement with five (5) days prior written notice sent to You at
Your last known address. Prior written notice is not required if cancellation is for any
of the following reasons:
a) You failed to pay the purchase price for this Agreement; or
b) You materially misrepresented any fact or circumstance to Us
14.05 ALASKA: 12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL
THIS AGREEMENT AND RECEIVE A REFUND: (2) If the Selling Dealer receives a
written cancellation request, including a copy of Your Application, proof of
payment and statement of the odometer reading, after the 30th day or a claim has
been filed at any time during the term of this Agreement from the Signature Date
the Selling Dealer will divide the purchase price You paid for the Agreement by the
number of miles or months of coverage provided by this Agreement, whichever is
greater. The Selling Dealer will multiply this dollar amount by the remaining unused
miles or months, whichever is less, and refund this amount ("Pro Rata basis") to You
or Your lender, minus a cancellation processing fee equal to the lesser of 7.0% or
$75.00.
12 (B). OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND:
We may cancel this Agreement within five days of written notice sent to You at Your
last known address. Prior written notice is not required if cancellation is for any of
the following reasons: (a) You failed to pay the purchase price of this Agreement; or
(b) You materially misrepresented any fact or circumstance to Us. If We cancel this
Agreement, We will refund the purchase price on a Pro Rata basis. If We provided
this Agreement at no cost, You are not entitled to a refund.
14.06. CALIFORNIA:
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
1 A. CALIFORNIA LICENSE NUMBER DISCLOSURE: THE CALIFORNIA LICENSE
NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369.
1 E. CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any
promise made in this contract has been denied or has not been honored within 60
days after Your request, You may contact the California Department of Insurance at
1-800-927-4357.
2C. SALES TAX: Sales tax is not applicable in California.
6(A)2 and 6(B)2 EMERGENCY TRAVEL EXPENSE REIMBURSEMENT: If Your
Vehicle is disabled 100 or more miles from Your residence as a result of a
mechanical Failure covered by this Agreement or the New Vehicle Limited
Warranty, We will reimburse You up to $500 for the actual Emergency Travel
Expenses You incur within the first 72 hours following the disablement.
6(A)3 and 6(B)3, DESTINATION ASSISTANCE: If the Vehicle is inoperable because
of a Failure covered by this Agreement or the New Vehicle Limited Warranty and
You require transportation to Your destination, We will reimburse Your
transportation costs up to $ 75.
7. WHAT IS NOT COVERED BY THIS AGREEMENT
q. Repairs made to the Vehicle that are required due to a
condition that existed prior to the purchase of this
Agreement.
80. CLAIMS APPROVAL: A valid claim will not be denied based solely on a failure
to obtain claim approval before commencing the repair if the repair facility
reasonably attempted to obtain approval.
9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain coverage or
reimbursement under this Agreement, You must: 0) properly operate and maintain
the Vehicle, and Oi) provide proof of Scheduled Maintenance Services when the
Failure appears to be directly related to the lack of required or recommended
maintenance for Your Vehicle as outlined in the Owner's or Scheduled Maintenance
Guide. Proof of Scheduled Maintenance Services includes maintenance records that
show mileage, date of maintenance service, VIN and the maintenance that was
performed. Scheduled Maintenance Services require periodic service checks based
on mileage intervals and the make and model of Your Vehicle. Please review the
Owner's Guide for Your Scheduled Maintenance Service requirements that are
provided to You at the time of vehicle purchase. If You perform Your own
Scheduled Maintenance Services, You must maintain a log including date, mileage
and description of each maintenance service and provide corresponding receipts
for purchases of parts and fluids.
12A, (1) (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written cancellation request, including a
copy of Your Application, proof of payment and statement of odometer reading, on
or before the 60th day from the Signature Date and no claims have been filed under
this Agreement, the Selling Dealer will cancel this Agreement and refund the
purchase price You paid for this Agreement.
(1 )(B) If the Selling Dealer receives a written cancellation request, including a copy
of Your application, proof of payment and statement of the odometer reading, on
or before the 60th day from the Signature date and a claim has been filed under this
Agreement, the Selling Dealer will divide the purchase price You paid for this
Agreement by the number of miles or months of coverage provided by this
Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount
by the remaining unused months or miles, whichever is greater, and refund this
amount ("Pro Rata" basis) to You or Your lender.
(2) If the Selling Dealer receives a written cancellation request, including a copy of
Your Application, proof of payment and statement of the odometer reading, after
the 60th day from the Signature Date the Selling Dealer will divide the purchase
price You paid for the Agreement by the number of miles or months of coverage
provided by this Agreement, whichever is greater. The Selling Dealer will issue a Pro
Rata refund to You or Your lender, minus a cancellation processing fee equal to the
the lesser of $25 or 10% of the purchase price.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND:
We may cancel this Agreement at any time during the term of this Agreement if You
fail to pay the purchase price of this Agreement or for any material
misrepresentation or fraud. We will provide written notice, stating the specific
grounds for cancellation, to You at Your last known address. This Agreement will no
longer be valid five days after the postmark date of the notice. If any refund is owed,
a Pro Rata Refund will be issued to You or Your lender within thirty days of the
cancellation date. If We cancel this Agreement for any of the reasons stated above,
We will honor any claims for repair or reimbursement if submitted to Us prior to the
effective date of cancellation, if eligibility requirements are met.
13. DISPUTE RESOLUTION & ARBITRATION -Either You or We may choose to
have any dispute related to this Agreement, or the Application decided by non
binding arbitration administered by the Better Business Bureau (BBB). To learn
about or begin arbitration, or get a copy of the Arbitration Rules, You may contact
BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan.
We will pay Your reasonable arbitration fees and expenses that are in excess of
$125.
Page 6 of 10
TERMS AND CONDITIONS
You may employ an attorney to represent You in the Arbitration, but an attorney is
not required. We will not pay Your attorney fees if You use an attorney. If We
request arbitration, We w ill pay the arbitration filing fee. This Agreement is subject
to California law applicable to consumer contracts and the California Arbitration Act
(CCP section 1280 et. seq.). Any arbitration decision shall be in writing with a
supporting opinion.
14.07. CONNECTICUT:
S. WHAT THIS AGREEMENT COVERS: If Your Vehicle is in Our custody being
repaired, the coverage under this Agreement will be extended until the repair to
Your Vehicle is complete if this Agreement expires within one year of purchase
pursuant to the Application section titled "COVERAGE TERM AND COST".
SA. WHERE TO GO FOR REPAIRS: (3) In house service is not provided under this
Agreement. You are responsible for any costs to transport the covered Vehicle for
service that exceed the towing allowances referenced in Section 6A. of this
Agreement.
12A (6). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
This Agreement is cancelable if the covered Vehicle is returned, sold, lost, stolen, or
destroyed.
13. DISPUTE RESOLUTION & ARBITRATION: If You purchased this Agreement in
Connecticut, You may pursue arbitration to settle disputes between You and Us.
You may mail your complaint to: State of Connecticut, Insurance Department, P.O.
Box 816, Hartford, CT 06142-0816, Attention: Consumer Affairs. The written
complaint must describe the dispute, identify the price of the product and cost of
repair, and include a copy of this Agreement.
14.0S. FLORIDA:
2C. FRAUDULENT CLAIM NOTICE: Under the Code, any people who, with the
intent to injure, defraud or deceive any insurer, knowingly files an application for
coverage or a s'tatement of claim that contains false, incomplete or misleading
information is guilty of a felony of the third degree.
20. FLORIDA OFFICE OF INSURANCE REGULATION: The Florida Office of
Insurance Regulation does not regulate the rates charged for any plans sold
pursuant to this Agreement. The Florida Office of Insurance Regulation does
not regulate Maintenance plans. Maintenance plan coverage is optional and
may only be purchased in conjunction with the purchase of a motor vehicle
service agreement plan. The purchase price of a Maintenance plan must be
disclosed separate and apart from the premium of a motor vehicle service
agreement plan.
4. DEDUCTIBLES, STANDARD AND OPTIONAL: In the event You have purchased
the Disappearing Deductible option and Your Selling Dealer is no longer in
business, You may take Your vehicle to any Ford or Lincoln dealership for repair or
service and Your Disappearing Deductible will be honored.
11A. TRANSFERABILITY: You may transfer the remaining coverage of the Vehicle
under this Agreement, if You pay Us a $40 transfer fee and if You or if the transferee
of this Agreement initiates the transfer process and provides the following items to
any Ford or Lincoln Dealership or Us at P.O. Box 6045, Dearborn, Michigan 48121
within 60 days of the veh icle sale:
(i) a letter, signed by You, transferring this Agreement to the transferee;
(ii) a st atement of the mileage on the Vehicle at the time of transfer; and
(iii) the name and address of the transferee;
You may not transfer coverage if the Vehicle becomes a Branded Vehicle or is
repossessed. Transferred Agreements may not be cancelled.
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If We
or the Selling Dealer receive a w ritten cancellation request, including a copy of Your
Application, proof of payment and statement of the odometer reading, on or before
the 60th day from the Signature Date, We will cancel this Agreement and refund the
purchase price You paid under this Agreement. If We or the Selling Dealer receive a
written cancellation request, including a copy of Your Application, proof of
payment and statement of the odometer reading, after the 60th day from the
Signature Date, You w ill receive a refund of not less than 90% of the unearned pro
rata premium paid under this Agreement. If You have financed this Agreement, (a)
any refund due under this Agreement will be made payable to the lienholder, up to
the amount of the lien; and (b) only that portion of a refund due under this
Agreement in excess of the amount of the lien will be paid to You. If this Agreement
was not financed, any refund due under this Agreement will be paid by check
issued in Your name. You may not cancel the options You purchased without
canceling the entire Agreement and We will not charge You a cancellation
processing fee. If this Agreement expires under the time or mileage limitations, You
are not entitled to a refund.
(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND : We may
cancel this Agreement within 60 days from this Agreement's Signature Date for any
reason. After 60 days from this Agreement's Signature Date, We may cancel this
Agreement only for the following reasons: a) If You failed to pay the purchase price
for this Agreement (in which case We must provide you notice of cancellation by
certified mail); b) If You materially misrepresented any fact or circumstance to Us at
the time of sale of this Agreement; c) If You substantially breached Your duties
under this Agreement to maintain or use the Vehicle as prescribed by the
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
Manufacturer; d) You failed to repair a tampered or disabled odometer on the
Vehicle. If We cancel this Agreement, We will make a refund of not less than one
hundred percent (100%) of the unearned gross amount that You paid for this
Agreemen t (equa lly prorated basis) and We will not charge You a cancellation
processing fee.
13. DISPUTE RESOLUTION & ARBITRATION -If the parties fail to agree on any
matter concerning this Agreement or the Application or You allege damages under
this Agreement or Chapter 634 of the Florida Statutes, then the matter shall be
submitted to arbitration upon the w ritten demand of either party. The parties may
contact the Better Business Bureau (BBB) at 1-800 -955-5100 or www.auto.bbb.org/
extendedserviceplan to learn about or begin arbitration. The arbitrator's dec isions
shall be non binding on You and Us, unless both parties mutually agree to accept
the arbitrator's
decision as final. No suit shall be commenced in a federal, state or local court until
such time as both You and We first address our disagreement in an arbitration
proceeding pursuant to this Section 13. Each claim must be arbitrated individually.
If there is a conflict between the Rules and this Agreement, this Agreement shall
govern.
We will pay Your reasonable arbitration fees and expenses that are in excess of
$125. You may employ an attorney to represent You in the Arbitration, but an
attorney is not required. We will not pay Your attorney fees if You use an attorney. If
We request arbitration, We w ill pay the arbitration filing fee.
This Agreement is subject to the Federal Arbitration Act (9 U.s.c. section 1 et. seq.)
and the arbitration decision shall be in writing with a supporting opinion.
14.09. ILLINOIS: S. WHAT THIS AGREEMENT COVERS: Unless specifically
provided in this Agreement, this Agreement does not cover "wear and tear".
12(A)(l )&(2): YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written cancellation request, including a
copy of Your application, proof of payment and statement of the odometer reading,
on o r before the 30th day from the Signature Date and no claims have been filed
under this Agreement, the Selling Dealer will cancel this Agreement and refund the
purchase price less a cancellation processing fee, not to exceed 10% of the
Agreement purchase price or $50, whichever is less. If the Selling Dealer receives a
written cancellation request, including a copy of Your application, proof of payment
and statement of the odometer reading, after the 30th day or a claim has been filed
at any time during the term of this Agreement from the Signature Date, the Selling
Dealer will divide the purchase price You paid for the Agreement by the number of
miles or months of coverage provided by this Agreement, whichever is greater. The
Selling Dealer will multiply this dollar amount by the remaining unused miles or
months, whichever is less, and refund this amount ("Pro-Rata basis") to You or Your
lender, and a cancellat ion processing fee that is the lesser of 10% of the Agreement
purchase price or $50 for each plan cancelled.
14.10. INDIANA:
2C. PROOF OF PAYMENT -Your proof of payment to the Selling Dealer,
Administrator or Service Contract Provider constitutes proof of payment to the
Insurer listed in provision 1.D. of this Agreement.
20. This service contract is not insurance and not subject to Indiana Insurance Law .
14.11. LOUISIANA:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
If the Selling Dealer receives a written notice of cancellation within thirty (30) days
from the date this Agreement was delivered or mailed to You, Selling Dealer will
provide You with a full refund less a $50 processing fee.
(2) If You cancel this Agreement after 30 days from the date the Agreement was
delivered or mailed to You, You shall receive a refund on a "Pro -Rata" basis less a
$50 processing fee. For purposes of this section 12.A. (2), "Pro Rata basis" will be
determined by dividing the purchase price You paid for the Agreement by the
number of miles or months of coverage provided by this Agreement, w hichever is
greater, multiply this dollar amount by the remaining unused miles or months,
whichever is less.
14.12. MAINE:
1. E. ADMINISTRATION: All serv ice contract obligations in the state of Maine are
administered by:
Percepta Philippines, LLC
P.O . Box 6045 Dearborn, Michigan
48121
Toll Free Number: 800-521-4144
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
(2) If the Selling Dealer receives a written cancellation request, including a copy of
Your Application, proof of payment and statement of the odometer reading, after
the 30th day or a claim has been filed at any time during the term of this Agreement
from the Signature Date the Selling Dealer will divide the purchase price You paid
for the Agreement by the number of miles or months of coverage provided by thi s
Agreement, w hichever is greater. The Selling Dealer will multiply this dollar amount
by the remaining unused miles or months, whichever is less, and refund this
amount ("Pro Rata basis") to You or Your lender.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We
Page 7 of 10
TERMS AND CONDITIONS
may cancel this Agreement at any time during the term of this Agreement within 15
days prior written notice when sent to You at Your last known address . We will state
the effective date of the cancellation and the specific grounds for cancellation. If
any refund is owed, a Pro Rata Refund will be issued to You or Your lender within
thirty days of the cancellation date.
14.13. MINNESOTA:
3. MINNESOTA USED VEHICLE NOTICE: If, on the date You purchased a used
Vehicle from a Minnesota Selling Dealer,
A) the Vehicle had fewer than 36,000 miles from Zero Miles, the Selling Dealer
may be required to warrant the Vehicle for (i) at least 60 days after the date
You purchased the Vehicle or (ii) 2,SOO miles, whichever occurs first.
B) If, on the date You purchased a used Vehicle from a Minnesota Selling
Dealer, the Vehicle had more than 36,000 miles but fewer than 7S,000 miles
from Zero Miles, the Selling Dealer may be required to warrant the Vehicle for
(i) at least 30 days after the date You purchased the Vehicle or (ii) 1,000 miles,
whichever occurs first.
C) If, on the date You purchased a used Vehicle from a Minnesota Selling
Dealer, the Vehicle had more than 7S,000 miles from Zero Miles, the Selling
Dealer is not required to warrant the Vehicle.
7. WHAT IS NOT COVERED BY THIS AGREEMENT : (Additional Exclusions or
changes)
f) Damage caused by the environment and pollution, including airborne fallout,
chemicals, debris, tree sap, salt, hail, windstorm, lightning, freezing, flooding,
earthquake, snow or ice;
i) Scheduled Maintenance Services ,
1. For New Vehicles -repairs resulting from the lack of required or recommended
maintenance as contained in the Scheduled Maintenance Guide for your vehicle;
2. For Used Vehicles -repairs resulting from the lack of required or recommended
maintenance, provided that, at the time the used Vehicle came into Your
possession or control: 1) the Vehicle still retained its owner's manual; or, 2) You
were offered a copy of the owner's manual for an incremental charge of ten dollars
($10) or less; or 3) the maintenance requirements contained in the Scheduled
Maintenance Guide were replaced with a new specific maintenance schedule.
I) Repairs to the Vehicle if the odometer
1. has been tampered with, but only if the tampering occurs while the Vehicle
is in Your possession or control; or
2. If You have failed to have a broken odometer repaired, if the odometer
failed while the Vehicle is in Your possession or control.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND : We
may cancel this Agreement with (5) days prior written notice sent to You at Your
last known address. Prior written notice is not required if cancellation is for any of
the following reasons:
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us; or
c) You substantially breached Your duties under this Agreement regarding the
Vehicle or its use.
d) if the VIN cannot be established because of actions for which You are responsible.
14.14. MISSISSIPPI:
1. ARBITRATION MAY ONLY PROCEED ON AN
INDIVIDUAL BASIS, AND MAY NOT BE
CONSOLIDATED WITH OTHER ARBITRATIONS OR
ACCORDED ANY CLASS ACTION STATUS.
A. THIS SERVICE CONTRACT AGREEMENT, INCLUDING
THE APPLICATION, INVOKES ARBITRATION UNDER
THE FEDERAL ARBITRATION ACT. EITHER YOU OR
WE MAY ELECT BINDING ARBITRATION TO RESOLVE
DISPUTES UNDER THIS SERVICE CONTRACT
AGREEMENT.
B. IF EITHER YOU OR WE DECIDE TO ARBITRATE A
DISPUTE REGARDING ANY ASPECT OF THIS SERVICE
CONTRACT AGREEMENT OR THE APPLICATION AND
THE SALE OF THE SERVICE CONTRACT, AN
ARBITRATOR WILL RESOLVE THE DISPUTE. IF
ARBITRATION IS SELECTED TO RESOLVE THE
DISPUTE, BOTH PARTIES WAIVE THEIR RIGHTS TO
RESOLVE THE DISPUTE IN A COURT PROCEEDING.
C. IN AN ARBITRATION, ONE OR MORE OF THE
ARBITRATORS (WHO ARE NEUTRAL DECISION-
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
MAKERS) RENDER A DECISION AFTER HEARING THE
ARGUMENTS FROM ALL PARTIES. ARBITRATION
TAKES THE PLACE OF A TRIAL AND DISPUTES ARE
DECIDED BY ARBITRATION, NOT A JUDGE OR JURY.
D. YOU AND WE ARE BOUND BY THE DECISION OF THE
ARBITRATOR AND THE RESULTS OF THE
ARBITRATION ARE BINDING AND FINAL AND MAY
NOT BE APPEALED TO A COURT.
E. IF YOU NEED ADDITIONAL INFORMATION
REGARDING THE DISPUTE RESOLUTION AND
ARBITRATION SECTION IN THE SERVICE CONTRACT
AGREEMENT, PLEASE CALL THE TOLL FREE
ASSISTANCE LINE AT 800-392-3673.
F. YOU HAVE 5 DAYS FROM DELIVERY OF THIS
SERVICE CONTRACT AGREEMENT TO REJECT THE
SERVICE CONTRACT AGREEMENT IF YOU DO NOT
WANT TO ACCEPT THIS BINDING ARBITRATION
PROVISION. IF YOU REJECT THE SERVICE CONTRACT
AGREEMENT, YOU DO NOT HAVE THE SERVICE
CONTRACT COVERAGE IT PROVIDES AND YOU ARE
ENTITLED TO A FULL REFUND OF THE AMOUNT YOU
PAID. IF YOU DO NOT REJECT THE SERVICE
CONTRACT AGREEMENT WITHIN 5 DAYS, YOU HAVE
ACCEPTED IT. WE WILL PAY YOUR TOTAL
REASONABLE ARBITRATION FEES AND EXPENSES.
ARBITRATION PROCEEDINGS MUST COMMENCE NO
LATER THAN 120 DAYS AFTER THE FIRST
NOTIFICATION BY YOU OR US OF AN ELECTION TO
ARBITRATE A DISPUTE. UNLESS YOU AND WE AGREE
OTHERWISE, ALL ARBITRATION PROCEEDINGS WILL
BE CONDUCTED AT A LOCATION IN THE COUNTY OF
YOUR RESIDENCE.
14.1 S. MISSOURI
12. (A) (2). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
If the Selling Dealer receives a written cancellation request, including a copy of Your
Application, proof of payment and statement of the odometer reading, after the
30th day or a claim has been filed at any time during the term of this Agreement
from the Signature Date the Selling Dealer will divide the purchase price You paid
for the Agreement by the number of miles or months of coverage provided by this
Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount
by the remaining unused miles or months, whichever is less, and refund this
amount ("Pro Rata basis") to You or Your lender, minus a $50 processing fee for each
plan cancelled.
14.16. NEBRASKA:
13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually agree to
have any dispute related to this Agreement or the Application decided by
nonbinding arbitration administered by the Better Business Bureau (BBB). You agree
not to consolidate or group Your dispute with other arbitration or disputes
concerning this Agreement or Application. You agree that You will not participate
in any class arbitration concerning this Agreement or Application . To learn about or
begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at
800-955-5100 or www.auto.bbb.org/extendedserviceplan . If there is a conflict
between the Rules and this Agreement, this Agreement shall govern .
If You initiate the arbitration process, BBB will charge You an arbitration filing fee of
$50. You may employ an attorney to represent You in the arbitration, but an
attorney is not required. We will not pay Your attorney fees if You use an attorney.
This Agreement is subject to the Federal Arbitration Act, 9 U.s.c. SS 1 et seq. The
arbitration decision shall be in writing with a supporting opinion.
14.17. NEVADA
2C. SPECIAL NOTICE -RENEWABILITY: This Agreement is non-renewable.
7(t): Taxis, vehicles used for competitive driving/racing/offroad use, fuel cell
vehicle, performance modified vehicles at point of sale (vehicles that qualify
for coverage that are later modified or altered with performance modified
Page 8 of 10
TERMS AND CONDITIONS
parts are covered except for the performance modified parts and failures or
repairs resulting from the performance modified parts that were not
permanently affixed at point of sale), 4X2-equipped vehicles modified with
4X4 AWD capabilities and incomplete vehicles (e.g. chassis, cabs, cutaways,
stripped chassis except Ford, Chevrolet, Doge and GMC.
7(y). WHAT IS NOT COVERED BY THIS AGREEMENT: This Agreement will not be
issued for any Vehicle where the New Vehicle Limited Warranty is void at the time of
Application. If this Agreement is already in effect and the New Vehicle Limited
Warranty on the vehicle becomes void, this Agreement will not automatically
exclude all coverage for the Vehicle. In such situations, the Agreement will not
cover any services that would otherwise have been provided under the New Vehicle
Limited Warranty, but the Agreement will cover any other service listed in the
Agreement, unless such coverage is subject to other exclusions .
SA. (4). Prior approval may be necessary for services depending on the total cost of
the repair. If prior approval is required, Your servicing dealer will contact Ford ESP
Prior Approval Headquarters for authorization .
12 A. (1). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
If the Selling Dealer receives a written cancellation request, including a copy of Your
Application, proof of payment and statement of the odometer reading, on or before
the 30th day from the Signature Date and no claims have been filed under this
Agreement, the Selling Dealer will cancel this Agreement and refund the purchase
price You paid for this Agreement. We will refund the purchase price of the
Agreement within 45 days of written notice. If a full refund is not received within 45
days of Your written cancellation request, You are entitled to receive an additional
10% on the refund amount owed to You for each thirty day period.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: If this
Agreement has been in effect for at least seventy (70) days, We cannot cancel it
prior to either: (i) its stated term, or (ij) the one (1) year anniversary of its original
effective date, whichever occurs first. We may, however, cancel this Agreement, at
any time, within 15 days prior written notice when sent to You at Your last known
address, if the cancellation is for any of the following reasons:
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us;
c) You were convicted of a crime that results in an increase in the service required
under this Agreement;
d) There is a material change in the nature or extent of the required service or repair
to be substantially and materially increased beyond that contemplated at the time
this Agreement was issued (such as the Vehicle is a Branded, Totaled or Salvaged
Vehicle, or the VIN cannot be established); or
e) We discover (1) an act or omission by You , or (2) a violation by You of any
condition of the Agreement that occurs during the term of the Agreement and that
substantially and materially increases the service required under this Agreement.
14.1S. NEW HAMPSHIRE :
2C. SPECIAL NOTICE TO NEW HAMPSHIRE RESIDENTS ONLY: Please direct all
questions or complaints concerning this Agreement to Us at P.O. Box 6045 ,
Dearborn, Michigan 48121. In the event You do not receive satisfaction under this
contract, You may contact the New Hampshire Insurance Department at either: 21
South Fruit Street, Suite 14, Concord , New Hampshire 03301, or (800) 852-3416.
14.19. NEW MEXICO:
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: If this
Agreement has been in effect for at least seventy (70) days, We cannot cancel it
prior to either: j) its stated term, or, ij) the one (1) year anniversary of its original
effective date, whichever occurs first. We may, however, cancel this Agreement at
any time, with fifteen (15) days prior written notice sent to You at your last known
address, if the cancellation is for any of the following reasons:
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us;
c) You were convicted of a crime that results in an increase in the service required
under this Agreement;
d) there is a material change in the nature or extent of the required service or repair
that occurs after the Signature Date that causes the required service or repair to be
substantially and materially increased beyond that contemplated at the time this
Agreement was issued (such as the New Vehicle Limited Warranty of the Vehicle has
been voided, in whole or in part, the Vehicle is a Branded, Totaled or Salvaged
Vehicle, or the VIN cannot be established) or,
e) We discover (1) an act or omission by You or (2) a violation by You of any
condition of the Agreement that occurs during the term of the Agreement and that
substantially and materially increases the service required under this Agreement.
14.20. NEW YORK:
2C. SPECIAL NOTICE -FOR GENERAL INFORMATION, WE MAY BE CONTACTED
AT SOO-392-FORD.
14.21 . NORTH CAROLINA:
12A. (1) & (2) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If You cancel this Agreement, the Selling Dealer will refund the unearned
purchase price prorated based upon the lesser of the unused months or miles of
coverages, minus a cancellation processing fee equal to the lesser of 10% or $ 75.00 .
14.22. OREGON:
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used)
2C. COMPLAINTS: Unresolved complaints can be addressed to the Department of
Consumer and Business Services , Oregon Insurance Division , Consumer Advocacy
Unit, 350 Winter Street NE , Room 300-2, Salem, Oregon 97301 . The telephone
number is 1-888-877-4894.
13. DISPUTE RESOLUTION AND ARBITRATION: If Yo u and We cannot agree to a
claim settlement and You have exhausted all internal appeals, You and We may
agree to have any dispute related to or arising from this Agreement or the
Application decided by non-binding arbitration administered by the Better Business
Bureau (BBB). To learn about or begin arbitration, or get a copy of the Arbitration
Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org /
extendedserviceplan. We will pay Your reasonable arbitration fees and expenses
that are in excess of $100 . You may employ an attorney to represent You in
Arbitration, but an Attorney is not required . We will not pay Your attorney fees if
You use an attorney. If We request arbitration, We will pay the arbitration filing fee.
This Agreement is subject to ORS 36.600-36.740. Arbitration will take place in the
state of Oregon in accordance with Oregon laws unless You and We mutually agree
to another location . All arbitration decisions shall be in writing with a supporting
opinion.
14.23. SOUTH CAROLINA :
2C. SPECIAL NOTICE -WHO YOU SHOULD CONTACT (SOUTH CAROLINA
RESIDENTS ONLY): Please direct all questions or complaints concerning this
Agreement to Us at P.O. Box 6045, Dearborn, Michigan 48121. In the event that We
do not timely resolve such matters, You may contact the South Carolina of
Insurance at either: Post Office Box 100105, Columbia, South Carolina, 29202-3105,
or (800) 768-3467 .
14.24. TEXAS:
2C. SPECIAL NOTICE -FOR GENERAL INFORMATION, WE MAY BE CONTACTED
AT SOO-392-FORD.
20. COMPLAINTS: Unresolved complaints concerning a provider or questions
concerning the registration of a service contract provider may be addressed to the
Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711,
telephone number 512-463-6599 or 800-803-9202.
12. (A). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
(2). If the Selling Dealer receives a written cancellation request, including a copy of
Your Application, proof of payment and statement of the odometer reading, after
the 30th day or a claim has been filed at any time during the term of this Agreement
from the Signature Date the Selling Dealer will divide the purchase price You paid
for the Agreement by the number of miles or months of coverage provided by this
Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount
by the remaining unused miles or months, whichever is less, and refund this
amount ("Pro Rata basis") to You or Your lender, minus a $50 processing fee for each
plan cancelled.
(6) The right to cancel this Agreement is not transferable to subsequent Service
Contract Holders.
14.2S. WASHINGTON:
2B. INSURER CUT-THROUGH BENEFITS: You are not required to wait sixty (60)
days to file a claim for service or other benefit owed pursuant to this Agreement
directly with the insurer of this Agreement.
7. WHAT IS NOT COVERED BY THIS AGREEMENT:
j) Repairs to a covered part caused by the lack of required or recommended
maintenance.
10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for coverage for
which Your vehicle is ineligible or coverage in excess of the maximum allowed
under this Agreement, We will refund the excess charge. If You financed Your
Agreement We will send the refund to Your lender with instructions to credit Your
loan . We may cancel this Agreement within 60 days of this Agreement being mailed
or delivered to You for ineligible or excess coverage. You will be notified of the
refund and the termination of any ineligible or excess coverage .
12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND:
(1) If You have not made a claim under this Agreement and the Selling Dealer
receives written notice of cancellation within 30 days after this Agreement was
delivered or mailed to You, the Selling Dealer will provide you with a full refund of
the purchase price paid .
(2) If You have not made a claim under this Agreement and You cancel this
Agreement 30 days after the date this Agreement was delivered or mailed to You,
You shall receive a pro rata refund of the unearned purchase price based upon the
unused months or miles of coverage remaining, whichever is less, minus a $25
cancellation processing fee.
(6) If the Selling Dealer does not pay You the full refund amount within 30 days of
Our receipt of Your cancellation request, You are entitled to receive an additional
10% based on the refund amount owed to You.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We
may cancel this Agreement only within 60 days of this Agreement being mailed or
delivered if You fail to comply with this Agreement. If We cancel this Agreement,
We will refund the purchase price on a Pro Rata basis . If We provided this
Agreement at no cost, You are not entitled to a refund.
12C. WHO ISSUES REFUND PAYMENTS: Refund payments will be made by the
Page 9 of 10
TERMS AND CONDITIONS
Selling Dealer, your lienholder, The American Road Insurance Company or Us.
13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually agree to
have any dispute related to this Agreement or the Application decided by binding
arbitration administered by the Better Business Bureau (BBB). You agree not to
consolidate or group Your dispute with other arbitration or disputes concerning
this Agreement or Application. You agree that You will not participate in any class
arbitration concerning this Agreement or Application. To learn about or begin
arbitration, or get a copy of the Arbitration Rules, You may contact BBB at
800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is a conflict
between the Rules and this Agreement, this Agreement shall govern.
If you initiate the arbitration process, BBB will charge You an arbitration filing fee of
$50 . You may employ an attorney to represent You in the arbitration, but an
attorney is not required. We will not pay Your attorney fees if You use an attorney.
This Agreement is subject to the Federal Arbitration Act, 9 U.s.c. §§1 et seq. The
arbitration decision shall be in writing with a supporting opinion.
Arbitration proceedings concerning this Agreement, the Application and the sale or
solicitation thereof will be held at a location in the closest proximity to Your
permanent residence.
13A. CIVIL ACTION: The State of Washington is the jurisdiction of any civil action in
connection with this Service Contract.
ESP 8240-Nat App/Provs (Oct 15) (Previous Editions May Not be Used) Page 10 of 10