HomeMy WebLinkAboutSH17-025 FORD WARRANTIES (COLUMBIA)-All 1702MAINTENANCE PLAN APPLICATION,
TERMS & CONDITIONS
NEW AND USED VEHICLES
REGISTRATION INFORMATION
KITTITAS COUNTY SHERIFF 1-70.,)
nnrIni ie.i-r KIf,
� L I N C O L N
PROTECT
Vehicle Identification Number "VIN"
17 Digits) ..S
gnature Date
Warranty Start Date
Gas/Hybrid
Total Purchase
State
WA
Zip Code
98632
Months Mileage
Date
Mileage
Price
0
Price with Sales Tax
Premium Maintenance
7
72
100000
1 F M
5
K 8
A
R
7
H
G
C
8
7
3
3 2
07/13/2017
05/30/2017
Internet Sale
IRP Term
Current Mileage
Diesel
0 Yes [ No
1:1 F:,:=
187
Electric
Surcharges n 12 Month/12,000 Miles (PMP Only - Not applicable for CPO)
El 36 months/36,000 miles (Ford and Competitive Make or 48 month/50,000 miles (Lincoln vehicles) (PMP Only - Not
CPO
applicable for CPO)
Snow Plow (PMP Only - Not applicable for PMP E, PMP L, PMP BL or PMP CPO)
E] Incomplete
u Specialty - Emergency (fire, ambulance, all police pursuit units (except Ford Police Interceptor)), limo, livery, shuttle, tow
trucks - (Gas/Hybrid, Diesel and Lincoln Premium Maintenance Plans Only)
Medium Duty
y
PREMIUM MAINTENANCE PLANS : Gas/Hybrid, Electric, Diesel, Lincoln, Black Label, Incomplete (Cab/Chassis), Medium Duty,
CPO - (Standard $0 Deductible
LIMITED, BASIC AND ENGIN MAINTENANCE PLANS : Gas/Hybrid and Diesel- (Standard $0 Deductible)
For Premium Maintenance Plans (PMP) coverage BEGINS at the New Vehicle Limited Warranty Start bate and Zero Miles.
Coverage ENDS at THE EARLIER OF the Number of Years Purchased, the Number of Miles Purchased or upon completion of
the Maximum Number of Service Intervals Purchased from the New Vehicle Limited Warranty Start Date or Zero Miles.
For LIMITED BASIC AND ENGINE Maintenance Plans coverage BEGINS at the Signature Date and Current Mileage,
Coverage ENbS at THE EARLIER OF the Number of Years Purchased, the Number of Miles Purchased or upon completion of
the Maximum Number of Service Intervals Purchased from the Signature Date or Current Mileage.
PLAN COVERAGE
Plan Name
Plan Term
Plan Expiration (Earlier of)
Purchase
Sales Tax
Total Purchase
State
WA
Zip Code
98632
Months Mileage
Date
Mileage
Price
0
Price with Sales Tax
Premium Maintenance
7
72
100000
05/30/2023
100000
$ 2680.00
$ 225,12
$ 2905,12
Premium Maintenance
E] First Day Rental (Not applicable on Black Label 2016 Model
Maintenance
[:] Full Synthetic Oil (Not applicable on fully
Plan Options
Years and Prior, Incomplete or Medium Duty Plans)
Plan Options
Electric, CPO, BMP
and EMP)
Pick Up and Delivery Option (Lincoln only -excluding Fleet
vehicles)
Service Intervals
7 3,000* 0 5,000 7,500 710,11, 00+
Service visits
*Not available on PMP Plans, +only service interval available for PMP Electric
20
DISCLOSURE INFORMATION
NOTE: THE PURCHASE OF THIS MAINTENANCE PLAN IS NOT REQUIRED IN ORDER TO PURCHASE, OR OBTAIN
FINANCING FOR A MOTOR VEHICLE.
I acknowledge receipt of a complete copy of this Maintenance Plan (the A plication, Terms and Conditions constitute the "Entire
Maintenance Plan') at the time of signing and agree toall the terms an (conditions, I agree to maintain the covered vehicle in
accordance with the manufacturer's stated periodic maintenance recommendations as a condition of receiving coverage under
this Maintenance Plan except as otherwise provided by law.
IVIAIN I tNAN(;t FLAN/NUI
Signature (Not Valid without Signature)
Signature Date
Name Address
KITTITAS COUNTY 307 W UMPTANUM RD
City State Zip Code E-mail Address Maintenance Plan Lienholder Name
ELLENSBURG A _ 98926 T_ NONE
IIFAI 1=I -QWIP lMl:r)1?MaT1r1A1
Dealership Signature
FOR OFFICE USE ONLY
Dealer Name
Columbia Ford, Inc,
Address 1
700 -7th Avenue
Address 2
City
Longview
State
WA
Zip Code
98632
Telephone No
Employee Stars Id _
P&A Code T
o F8 6 0 2
0
0
2
4
7
7
ESP 8324 - MNTC (Oct 16) (Previous Editions May Not be Used)
TERMS AND CONDITIONS
This is either a Premium Maintenance Plan for Ford and Competitive Make gas/hybrid vehicles (PMP F), Premium Maintenance Plan for Ford and Competitive
Make Diesel vehicles (PMP D), Premium Maintenance Plan for Electric vehicles (PMP E), Premium Maintenance Plan for Lincoln gas/hybrid vehicles (PMP L),
Premium Maintenance Plan for Black Label vehicles (PMP BL), Premium Maintenance Plan - Incomplete Transit, F-250 through F-550 and E-250 through E-450,
and Equivalent Chevrolet, Dodge and GMC vehicles (PMP INC), Premium Maintenance Plan on Medium Duty F-650 and F-750 vehicles (PMP MD), Premium
Maintenance Plan - Certified Pre -Owned for Ford and Mercury vehicles (PMP CPQ -F) and Premium Maintenance Plans - Certified Pre -Owned for Lincoln vehicles
(PMP -CPO -L), Limited Maintenance Plan (LMP), Engine Maintenance Plan (EMP) or a Basic Maintenance Plan (BMP) (hereinafter known as "PMP F," "PMP D,"
"PMP E," "PMP L," PMP BL", PMP INC," "PMP MD", "PMP CPO -F," PMP CPO -L," "LMP," "EMP," or "BMP" or collectively known as "Maintenance Plan(s)" unless
specified otherwise) between the Maintenance Plan Purchaser ("You" or "Your") and Ford Motor Company, the Provider ("We" or "Us").
WHAT THIS PLAN COVERS: If You elected PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MD or PMP GPO -F and PMP CPO -L Coverage, You have Original
Equipment Manufacturer's Required scheduled maintenance services for the earlier of the selected time, mileage or maximum number of service visits purchased
and coverage for Wear Items (brake pads and linings, clutch disc, spark plugs, engine belts, coolant hoses, hose clamps and hose o -ring seals, wiper blades,
shock absorbers/struts). PMP INC Coverage is only applicable to Ford vehicles that have the first three VIN position of IFC, IFB, 1FD, 1F6, 21-1, 2LJ, 3FR and
5LD, Chevrolet, Dodge and GMC vehicles, and cab and chassis (incomplete vehicles). PMP F, PMP L, PMP BL, PMP INC, PMP MD, PMP CPO -F, PMP CPO -L,
and LMP also cover the fill up or top off of diesel exhaust fluid (DEF) only at the time of the scheduled maintenance service Interval purchased under this
Agreement. Repairs needed to a non -covered part caused by the failure of a covered PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MD or PMP CPO Wear
Item. If You elected PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services for the earlier of selected time, mileage or
maximum number of service visits purchased and coverage for Wear Items (wiper blades, brake pads and linings, engine belts, coolant hoses, hose clamps and
hose o -ring seals, shock absorbers and struts). For PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services consist of fire
rotation, multi point Inspection, washer fluid top off at every service interval and cabin air filter replacement at every 20,000 mile service Interval, If You elected
LMP or BMP coverage, You have Original Equipment Manufacturer's Required scheduled maintenance services for engine oil and filter changes, a multi -point
inspection, and rotation of tires for the selected time, mileage or maximum number of service visits purchased. If You elected EMP, You have Original Equipment
Manufacturer's Required scheduled maintenance services for engine oil and filter changes only for the selected time, mileage or maximum number of service visits
purchased. You are not entitled to a refund if You do not Lase all the services provided,
DEDUCTIBLES: The Standard Deductible is $0 for all Maintenance Plans. If You elected a Maintenance Plan, We will charge You that deductible for each Eligible
Maintenance Visit.
ELECTRIC VEHICLES: A vehicle that uses one or more electric motors for propulsion and powered by rechargeable battery packs.
FIRST DAY RENTAL OPTION: If You purchased First Day Rental Option with PMP F, PMP D, PMP E or PMP CPO -F coverage, We will reimburse You up to $30
per day (includi-ng tax) on Ford and competitive vehicles and on PMP L and PMP CPQ -L up to $45 per day (including tax) on Lincoln vehicles for up to 2 days of
rental coverage. We will not reimburse You for any vehicle rental charges Incurred before the Signature Date of the Maintenance Plan,
FULL SYNTHETIC OPTION: If You purchased the Full Synthetic Option with PMP F, PMP D or LMP coverage, You will receive engine oil changes with Full
Synthetic Oil at Your Scheduled Maintenance Visits.
If You purchased PMP on a competitive make vehicle, We will pay or reimburse You up to the Manufacturer's Suggested Retail Price for parts, fluids and labor
times that will not exceed the nationally published flat rate manual. On all Maintenance Plans, We will not reimburse You for any Scheduled Maintenance Services
incurred before the Signature Date of the Maintenance Plan.
LINCOLN FLEET VEHICLES: A Lincoln Fleet Vehicle is any Lincoln fleet vehicle purchased or leased with vehicle codes 7 and D.
SEVERE DUTY VEHICLE: A Severe Duty vehicle is defined as any vehicle operation that involves (1) towing a trailer; (11) extensively idles or low speed driving; (iii)
operates off-road in dusty, unpaved conditions or (iv) uses E85 fuel more than 50% of the time or use of bio -diesel fuel. A Severe Duty Vehicle will be provided
services based on Your vehicle's Owner/Scheduled Maintenance Guide recommendations if Your vehicle meets the Severe Duty definition and You have
purchased the Severe Duty (5,000 miles) service interval.
SURCHARGES: On PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC and PMP MD coverages, purchased beyond 12 months after the Warranty Start Date or
12,000 Mlles from Zero Miles, whichever occurs first within the New Vehicle Limited Warranty ("12/12 Surcharge"), We will charge a $100 fee for changes to
coverage. For those same Coverages purchased beyond the 5 months or 5,000 miles of the 3 year or 36 month New Vehicle Limited Warranty coverage expiration
on Ford and Competitive Make Vehicles or beyond the 5 months or 5,000 miles of the 4 years or 50,000 mile New Vehicle Limited Warranty coverage expiration
on Lincoln vehicles, We will charge a $200 fee (including the 12/12 Surcharge) for changes to coverage. On PMP F, PMP D, PMP L, PMP INC and PMP MD
coverages, We will charge a Snowplow and/or Specialty Surcharge on applicable vehicles.
LINCOLN PICK UP, DELIVERY AND LOANER SERVICE OPTION: This option is available on all Lincoln vehicles except Lincoln Fleet Vehicles, If You elected
the Lincoln Pick Up, Delivery and Loaner Service Option You may contact any Lincoln dealership within a 20 mile radius of Your vehicle location for pick-up and
delivery of Your Lincoln vehicle to the dealership location for unlimited repairs, maintenance and other services related to Your vehicle, You will receive the First
Day Rental Option and a loaner vehicle at the time of pick-up and delivery of Your vehicle for repairs, maintenance or services, The loaner vehicle will be provided
for up to two days and up to $45 per day per service.
WHAT IS NOT COVERED: Unless stated otherwise, this Maintenance Plan does not cover:
a) Repairs or services covered by the Original Equipment Manufacturer a manufacturer recall or any insurance, in -force or warranty or warranty
provided by an Insolvent manufacturer or insurer.
b) Repairs or services by lack of required or recommended Scheduled Maintenance;
c) Repairs or services to the vehicle if the odometer Is altered, broken, repaired or replaced so that We cannot determine the actual mileage on the
vehicle;
d) A vehicle Is excluded from coverage If, (1) the New Vehicle Limited Warranty for the vehicle or specified component parts Is voided, in whole or In
part, (2) the vehicle is branded or salvaged, or (3) We cannot determine the VIN;
e) Vehicles manufactured for sale outside the United States, District of Columbia or Canada;
f) On all PMP, taxis, performance modified vehicles (Including Hennessey), 4X2 equipped vehicles modified for 4X4/AWD capabilities, vehicles used for
competitive driving, racing, off-road use, fuel cell vehicles, all incomplete/chassis cabs/ cutaways/stripped chassis, all competitive make vehicles
equivalent to Ford F-450 and higher (except PMP GPO -F), and trucks with the box removed or deleted (except PMP INC and PMP MD), and all electric
vehicles (except PMP D and PMP E).
g) On PMP F, all diesel and electric vehicles and Lincoln vehicles
h) On PMP D, all gas/hybrid vehicles and Lincoln vehicles
i) On PMP E, all gas, hybrid and diesel vehicles and all emergency vehicles (fire, ambulance, all police), shuttles and tow trucks.
j) On PMP L and PMP BL, all non -Lincoln vehicles, all electric vehicles and any Lincoln vehicle using full synthetic engine oil. On PMP L coverages
with Complimentary Maintenance, all Lincoln commerclalVfleet vehicles with delivery codes 3, 4, 7, C, D, G, H, M, S and T,
k) On PMP CPO, all emergency vehicles (fire, ambulance), police vehicles, limo, livery, shuttles and tow trucks, vehicles using full synthetic engine oil
and vehicles equipped with snowplows (except PMP CPO -L) and Ford E and F 350 and higher (except F-350 and 450 complete) or equivalent
Competitive Make),
1) On PMP INC and PMP MD, all competitive make (non -Ford) vehicles except Chevrolet, Dodge and GMC, all police vehicles, and all Ford E -Series
vehicle with Body Codes E1 B, E1 E, E2E, E3B, E3E, S1 E, S2E, 835, and S3E,
m) On LMP, all electric vehicles, all fuel cell vehicles, all 2015 model year and older Ford F-660 and F-750 vehicles, and competitive make vehicles
equivalent to Ford F-650 and higher.
n) On BMP and EMP, all vehicles using full synthetic engine oil, all electric vehicles, and all fuel cell vehicles.
o) Any service adjustment, cleaning, reprogramming, repair or replacement of a failed part not associated with a scheduled maintenance service or
ESP 8324 - MNTC (Oct 16) (Previous Editions May Not be Used) Page 1 of 3
TERMS AND CONDITIONS
Wear Items on PMP coverages as referenced In "WHAT THIS PLAN COVERS" above.
p) Costs or expenses for the teardown, Inspection or diagnosis of failure not covered by this Plan.
q) Repairs or services to aftermarket performance enhancing powertrain components Including but not limited to Ford racing parts or accessories.
r) Repairs needed to a covered part caused by the failure of a non -covered part; and
s) The Pick Up, Delivery and Loaner Service Option excludes car washes, detailing, lease or vehicle returns, Lincoln commercial vehicles, Lincoln Fleet
Vehicles purchased or leased with codes 7 and D, and Lincoln vehicles purchased outside of the United States. The First Day Rental Option Is not
eligible on PMP BL 2016 Model Years and Prior with 4 year/60,000 miles complimentary Maintenance coverage.
t The addition of diesel exhaust fluid (DEF), If needed, between the maintenance interval frequency purchased under this Plan.
HERE TO GO FOR SERVICE AND REPAIRS: For the performance of covered services and repairs under PMP F, PMP L, PMP BL, PMP D, PMP E, PMP
INC, PMP MD, PMP CPO -F, PMP CPO -L and LMP. You may go to any other Ford or Lincoln franchised dealership in the United States or Canada for
covered services. If You require assistance for covered services or locating the nearest Ford or Lincoln dealership on a Ford or Mercury vehicle, please contact
Ford Customer Relations Center at 1 -800 -392 -FORD. If the vehicle Is a Lincoln, please call 1-800-521-4140, For competitive make vehicles, a Ford or Lincoln
dealership must be used for covered services unless the servicing dealership authorizes Your referral to another dealership or facility, If the Vehicle should need
Emergency Service or Repair in the United States or Canada, and the vehicle is inoperable, You may use other repair or service facilities if all local Ford or Lincoln
dealerships within a 25 mile radius are closed. If the Vehicle should need Emergency Service or Repair in Mexico, We require that You return to a Ford or Lincoln
Dealership for repairs or services. For the performance of covered services under BMP or EMP, You must return to the Selling Dealer,
REPAIRS AND MAINTENANCE SERVICE ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS All repairs and covered maintenance
services will be made with authorized new or remanufactured parts or other products We authorize,
LOSS LIMITS We will pay up to the Retail Value of the vehicle for all covered services or repairs.
CONTRACT MODIFICATIONS AND CHANGES You may change Your coverage at any time while this Plan Is in force.
TRANSFERABILITY: PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC, PMP MD, PMP CPO -F or PMP CPO -L may be transferred if You pay Ford Motor
Company a $75 transfer fee and You or the transferee of this Maintenance Plan Initiates the transfer process and provides the following Items to Ford Motor
Company or Your Selling Dealer at P.O, Box 6045, Dearborn, Michigan 48121:
(i) a letter, signed by You, transferring this Maintenance Plan to the transferee;
(ii) a statement of the mileage on the vehicle at the time of transfer; and
(iii) the name and address of the transferee.
BMP, LMP, and EMP covers only the original Maintenance Plan Holder and may not be transferred or assigned.
CANCELLATION - YOUR RIGHT TO CANCEL THIS PLAN & RELATED REFUNDS: IF A CANCELLATION REQUEST IS RECEIVED WITHIN THIRTY (30)
DAYS FROM THE SIGNATURE DATE, AND NO SERVICES HAVE BEEN PERFORMED UNDER THE MAINTENANCE PLAN, We will terminate the
Maintenance Plan and refund the full purchase price of the Maintenance Plan less a $75 processing fee,
IF A CANCELLATION REQUEST IS RECEIVED AFTER THE 30TH DAY FROM THE SIGNATURE DATE, OR IF ANY SERVICE OR REPAIR HAS BEEN
PERFORMED AT ANY TIME DURING THE TERM OF THE MAINTENANCE PLAN We will terminate the Maintenance Plan and make a refund on a Pro Rata
basis refund, less a $75 processing fee, This means that the cost of the Maintenance Plan will be divided equally by the number of months in the term of the
Maintenance Plan, or the number of miles scheduled In the Maintenance Plan, depending on which actual usage, months or miles, is greater. Your refund will then
be prorated on the remaining unused portion of the months or miles, whichever is less, and a Pro -Rata refund will be refunded to You or Your lender.
All cancellation requests must be submitted in writing by You.
If the Selling Dealer is no longer in business, You may submit a written request to Ford Motor Company, Extended Service Plan Headquarters, P.O, Box 6045,
Dearborn, Michigan 48121. A copy of the Registration Form and an odometer reading statement (that is, a true statement of the Vehicle's current mileage) must be
included with Your request for cancellation. Your refund will be based on the purchase price You paid for the Maintenance Plan,
DISPUTE RESOLUTION & ARBITRATION: Either You or We may choose to have any dispute related to this Maintenance Plan decided by non-binding
arbitration ad -ministered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning
this Maintenance Plan. You agree that You will not participate in any class arbitration concerning this Maintenance Plan. We do not agree to class arbitration. To
learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto,bbb.org/extendedserviceplan, If there is
a conflict between the Rules and this Maintenance Plan, this Maintenance Plan shall govern. If You initiate the arbitration process, BBB will charge You an
arbitration filing fee of $50. You may employ an attorney to represent You in the arbitration, but an attorney is not required. We will not pay Your attorney fees if
You use an attorney. This Maintenance Plan is subject to the Federal Arbitration Act, 9 U.S.C, §§1 et seq, The arbitration decision shall be in writing with a
supporting opinion.
CALIFORNIA STATE SPECIFIC DISCLAIMER: The following provisions are applicable in California and modifies only those specific terms referenced.
All other terms and conditions are unchanged.
INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY): In California, all Maintenance Plan obligations, including the Application are between Ford
Motor Service Company, the Provider ("We" or "Us") and the Maintenance Plan Purchaser ("You" or"Your").
You may contact Us at the following address:
Ford Motor Service Company
Extended Service Plan Headquarters
P,O. Box 6045
Dearborn, Michigan 48121
Toll-free number 80Q-521-4144
THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369.
FULL FAITH AND CREDIT STATEMENT: In California, all Maintenance Plans are backed by the full faith and credit of Ford Motor Service Company and are not
guaranteed under a service contract reimbursement policy, Complimentary Plans are backed by the full faith and credit of Ford Motor Company.
ADMINISTRATION: All Maintenance Plans are administered by:
Ford Customer Service Division
16800 Executive Plaza Drive
Dearborn, Michigan 48126
CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: If any promise made in this contract has been denied or has not been honored within
60 days after Your request, You may contact the California Department of Insurance at 1-800-927-4357 or access the department's Internet website (www.
insuranceca,gov).
CANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN AND RELATED REFUNDS: If the Selling [)eater receives a written cancellation request, including
a copy of Your Application, proof of payment and statement of odometer reading, on or before the 60th day from the Signature Date and no services have
been performed, the Selling Dealer will cancel this Plan and refund the purchase price You paid for this Plan. If the Selling Dealer receives a written
cancellation request, including a copy of Your application, proof of payment and statement of the odometer reading, on or before the 60th day from the Signature
date or a service has been performed, the Selling Dealer will divide the purchase price You paid for this Plan by the number of miles or months of coverage
provided by this Plan, whichever is greater, The Selling Dealer will multiply this dollar amount by the remaining unused months or miles, whichever is greater. The
Selling Dealer will issue a Pro Rata refund to You or Your lender, minus a cancellation processing fee equal to the lesser of $25 or 10% of the purchase price.
OUR RIGHT TO CANCEL THIS PLAN AND PROVIDE A REFUND: We may cancel this Plan at any time during the term of this Plan if You fail to pay the
purchase price of this Plan or for any material misrepresentation or fraud. We will provide written notice, stating the specific grounds for cancellation, to You at
Your last known address. This Plan will no longer be valid five days after the postmark date of the notice, If any refund is owed, a Pro Rata Refund will be Issued to
ESP 8324 - MNTC (Oct 16) (Previous Editions May Not be Used) Page 2 of 3
TERMS AND CONDITIONS
You or Your lender within thirty days of the cancellation date. If We cancel this Plan for any of the reasons stated above, We will honor any claims for repair or
reimbursement if submitted to Us prior to the effective date of cancellation, If eligibility requirements are met.
DISPUTE RESOLUTION & ARBITRATION - Either You or We may choose to have any dispute related to this Plan, or the Application decided by non-binding
arbitration ad -ministered by the Better Business Bureau (BBB).To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at
800-955-5100orwww.auto.bbb.org/extendedserviceplan, We will pay Your reasonable arbitration fees and expenses that are In excess of $125.
You may employ an attorney to represent You in the Arbitration, but an attorney Is not required. We will not pay Your attorney fees if You use an attorney, If We
request arbitration, We will pay the arbitration filing fee.
This Agreement is subject to California law applicable to consumer contracts and the California Arbitration Act (CCP section 1280 et. seq.). Any arbitration decision
shall be in writing with a supporting opinion.
RECEIVED
KITTITAS COUNTY SHERIFF
ACCOUNTING
ESP 8324 - MNTC (Oct 16) (Previous Editions May Not be Used) Page 3 of 3
F_
NATIONAL VEHICLE SERVICE CONTRACT
APPLICATION, TERMS & CONDITIONS KITTITAS COUNTY SHERIFF
(All vehicles up to and including Transit and F-.550)
ACCOUNTING
REGISTRATION INFORMATION I`') 6'x
1A El +
W L I N ..
4 N
PROTECT
Vehicle Identification Number _
1 I F . M 51 K 8 1 A R, 7 1 H G C 8 7 3 3 2
Signature Date
07/13/2017
Warranty Start Date
05/30/2017
CPO
Internet Sale
Yes
Current Mileage
CurrentHours*
IPP Term
r I Incomplete
LJ
G] I� No I
187
05/30/2022 100000 $ 3450.00 $ 289,80 $ 3739.80
L j
(Cab/Chassis)
_ F
Surcharges
12 Months/12,000 Miles Q 36 months/36,000 miles (Ford and Competitive Make or 48 months/50,000 miles (Lincoln vehicles)
Limo/Livery Wrap
Turbocharger/Supercharger C] Snowplow X Commercial Use [] Specialty - Emergency (Fire, Ambulance)
Component Wrap
X� Specialty - Emergency (Fire, Ambulance, Police pursuit units - except Ford Police Interceptor), Llmo, Livery, Shuttle, Tow Truck)
(Non -CPO)
New Plan Coverage : Core - PowertrainCARE, BaseCARE, ExtraCARE, PremiumCARE (Standard Deductible is $100)
LeaseCARE - New PremiumCARE with Wear Items - (Standard Deductible is $0)
Rental Care - (RentaICARE- Standard Deductible is $0)
Super Duty Coverages - (Diesel EngineCARE, Diesel EngineCARE Plus - Standard Deductible is $100)
Used Plan Coverage: Core (PowertrainCARE, BaseCARE, ExtraCARE, PremiumCARE - Standard Deductible is $100)
PLAN COVERAGE FXJ New Plan F-] Used Plan
Plan Name A
Deductible
Plan Term
Plan Expiration - (Earliest of all 3) Purchase Sales Tax Total Purchase Price
Columbia Ford, Inc,
Months Mileage Hours*
Date Mileage Hours* Price with Sales Tax
PremiumCARE
$0
60 100000
05/30/2022 100000 $ 3450.00 $ 289,80 $ 3739.80
Options XD First Day Rental Delete F� Enhanced Rental F] Key Services Delete (New Plans only) Interior/Exterior Lighting Delete (New Plans only)
Key Services Opt -In (Used Plans only) Interior/Exterior Lighting Opt -in (Used Plans only) ❑ PDL (Lincoln Only)
Plan Name B
Deductible
Plan Term
Plan Expiration - (Earliest of all 3)
Purchase
Sales Tax
Total Purchase Price
Employee Stars Id
Months Mileage Hours*
Date Mileage Hours*
Price
7 1
with Sales Tax
5 j
1
4
Options First Day Rental Delete L_J Enhanced Rental u Key Services Delete (New Plans only) [:] Interior/Exterior Lighting Delete (New Plans only)
Key Services Opt -In (Used Plans only) [] Interior/Exterior Lighting Opt -In (Used Plans only) PDL (Lincoln Only)
*Super Duty and Incomplete Vehicle Plan Coverages require current hours and expiration
Total
$ 3450,00
$289,80
$ 3739.80
hours for all vehicles with an hour meter.
T
DISCLOSURE INFORMATION:
THE PURCHASE OF THIS AGREEMENT IS NOT REQUIRED IN ORDER TO PURCHASE, OR OBTAIN FINANCING FOR A MOTOR VEHICLE. YOU MAY
PURCHASE THE SERVICE CONTRACT BY CASH OR UNSECURED CREDIT CARD. IF YOU ELECT TO PURCHASE THIS AGREEMENT, IT GIVES YOU
SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. I acknowledge receipt of a complete copy of this Application and Terms and
Conditions (the "Agreement") at signing and agree to all the terms and conditions. I agree to maintain the covered vehicle in accordance with the manufacturer's
stated periodic maintenance recommendations as a condition of receiving coverage under this Agreement, except as otherwise provided by law.
Mississippi Residents Only: By signing below, 1 agree to the Washington Residents Only: By initialing this box, I acknowledge I have reviewed
binding arbitration language in the Mississippi Section. with Dealer the section of this Service Contract titled, What This Agreement Covers
and What is Not Covered, Your Responsibilities for Care of the Vehicle, Implied
Warranty of Merchantltibility and Your and Our Rights to Cancel Agreement,
Signature (not valid without Signature)
czpPmr is rr1AITRAr t whit r)i:p / pl iPr`wACFR
Signature (Not Valid without Signature)^-
Signature Date
Columbia Ford, Inc,
Name �^y^�
Address 1 M
- Address
KITTITAS COUNTY
307 W UMPTANUM RD
City
State
T�
_ Zip Code E-mail Address _ Service Contract L.ienholder Name
ELLENSBURG
WA__l
98926 NONE
I M&91M1lX0j2 ,i •
Dealership Signature.
Columbia Ford, Inc,
Address 1 M
Address 2
700 -7th Avenue
City
State
Longview
WA
Zip Code iT
Telephone No -T
98632
Employee Stars Id
P&A Code
0 8 6 0 _J
0 0
2
7 1
7
5 j
1
4
ESP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not Be Used)
TERMS AND CONDITIONS
1A. INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY):
In all states except CQ, FL, IQ, KS, and WA, all service contract obligations,
including the Application (this "Agreement ) are between Ford Motor Service
Company, the Service Contract Provider (hereinafter referred to as "We , "Us"
or "Our ) and the Service Contract Holder (hereinafter referred to as "You" or
"Your ), In the states of Colorado, Kansas, and Washington, all service
contract obligations for Competitive Make Vehicles, including the Application
are between Us and You. You may contact Us at the following address:
Ford Motor Service Company
Extended Service Plan Headquarters
P.O. Box 6045
Dearborn, Michigan 4$121
Toll-free number 800-521-4144
FULL FAITH AND CREDIT STATEMENT: In all states except in 1C and 1D
below, all service contract obligations under this Agreement are backed by the
full faith and credit of Ford Motor Service Company and are not guaranteed
under a service contract reimbursement policy. Complimentary Plans are
backed by the full faith and credit of Ford Motor Company,
1 B. INTRODUCTION & PARTIES (FORD MOTOR COMPANY): In ID, all
service contract obligations under this Agreement, are between Ford Motor
Company, the Service Contract Provider (hereinafter referred to as "We", "Us",
or "Our ) and the Service Contract Holder (hereinafter referred to as "You or
"Your ). In the states of CO, KS, and WA, all service contract obligations on
Ford, Lincoln and Mercury products are between US and YOU. You may
contact us at the following address:
Ford Motor Company
Extended Service Plan Headquarters
P.O. Box 6045
Dearborn, Michigan 48121
You may contact the Selling Dealer at the address shown on the Application
for the Selling Dealer.
FULL FAITH AND CREDIT STATEMENT: In ID all service contract
obligations under this Agreement are backed by the full faith and credit of Ford
Motor Company. In the states of CO, KS, and WA all service contract
obligations under this Agreement on Ford, Lincoln and Mercury products are
backed by the full faith and credit of Ford Motor Company and are not
guaranteed under a service contract reimbursement policy, Complimentary
Plans are also backed by the full faith and credit of Ford Motor Company.
1C. INTRODUCTION & PARTIES (Florida only): This service contract,
including the Application, (this "Agreement") on Ford, Lincoln and Mercury
vehicles is between Ford Motor Company (referred to in this Agreement as
"We", "Us", or "Our") and the service contract holder (referred to in this
Agreement as "You" or "Your"). Our Florida license number Is 12118, You can
contact Us at the address referenced in 1 B above. All service contract
obligations on competitive make vehicles is between The American Road
Insurance Company and You, The Certificate of Authority Number is 09079
for The American Road Insurance Company. You can contact The American
Road Insurance Company at the address referenced in 1 D.
1D. INSURED AGREEMENT STATEMENT: In the state of Connecticut, all
service contract obligations, on all Ford, Lincoln, Mercury and Competitive
Make products are fully insured and guaranteed by a policy of contractual
liability Insurance or service contract reimbursement Insurance, In the states of
CO, NE, WA and WI, all service contract obligations on Competitive Make
Products are fully Insured and guaranteed by a policy of contractual liability
Insurance or service contract reimbursement insurance, The policy is issued
by:
The American Road Insurance Company
P.O. Box 6045
Dearborn, Michigan 48121
Policy Number: 81-3110.700-001 and all applicable endorsements.
1E. ADMINISTRATION: All service contract obligations under this Agreement
are administered by:
Ford Customer Service Division
16800 Executive Plaza Drive
Dearborn, Michigan 48126
2. ENTIRE AGREEMENT: This Agreement, which includes the Application, is
the complete and exclusive statement of the agreement and understanding
between You and Us regarding the extended service contract and related
benefits for Your vehicle,
2A. WHEN COVERAGE BEGINS AND ENDS: For NEW PLAN
AGREEMENTS, Coverage begins at the New Vehicle Limited Warranty Start
Date and Zero Miles or actual or equivalent Hours, Coverage ends at the
earliest of the Number of Months Purchased or the Number of Mlles or actual
or equivalent Hours purchased from the New Vehicle Limited Warranty Start
Date or Zero Miles or Hours, For USED PLAN AGREEMENTS ON ELIGIBLE
FORD, LINCOLN OR MERCURY VEHICLES THAT HAVE NEW VEHICLE
LIMITED WARRANTY REMAINING AT THE TIME OF PURCHASE,
Coverage begins at the Signature Date and Current Mileage. Coverage ENDS
the earlier of the Number or Months Purchased or the Number of Mlles
Purchased from the expiration of the New Vehicle Limited Warranty.
ELIGIBLE FORD, LINCOLN OR MERCURY VEHICLES THAT HAVE
NO NEW VEHICLE LIMITED WARRANTY REMAINING AND ELIGIBLE
USED COMPETITIVE MAKE VEHICLES (REGARDLESS OF
WARRANTY STATUS), Coverage BEGINS at the Signature Date and
Current Mileage. Coverage ENDS at the earlier or the Number of Months
Purchased or the Number of Mlles Purchased from the Signature Date
and Current Mileage. 2B. INSURER "CUT -THROUGH" BENEFITS: If
any insured service contract repair or reimbursement claim has not been
completed within 60 days from the date You filed a claim with the Selling
Dealer or Us or We are insolvent or financially Impaired, You may make a
claim directly against The American Road Insurance Company for the
cost of your repairs (including all sums which We are legally obligated to
pay to You), subject to the exclusions, deductions and limitations
contained in this Agreement and in the underlying policy of insurance,
You may not make a cut through claim against The American Road
Insurance Company for a Complimentary Plan, Complimentary plans are
not offered in the states of Florida and New York.
3. DEFINITIONS: In this Agreement, the following capitalized terms
have the meanings assigned to them:
Branded Vehicle means a vehicle that has a valid certificate of title that
indicates: (1) a salvage title, (ii) that the vehicle was stolen or (Iii) that an
Insurance carrier Insuring the vehicle determined that the physical
damage to the vehicle exceeded the value of the vehicle.
Certified Pre -Owned (CPO) Vehicle Upgrade Coverage means a new
core coverage on a Ford, Lincoln or Mercury vehicle purchased for an
additional price that may provide additional component coverage or
longer term and mileage benefits beyond the manufacturer s certified
warranty.
Commercial Use means the Vehicle Is: (1) used primarily for business
or government
purposes, by an individual or multiple drivers any government agency
or municipality; or (ii) designated by the Selling Dealer as a vehicle sold
for Commercial Use when reported to the vehicle s manufacturer. Ford,
Lincoln or Mercury vehicles reported sold with delivery codes: "3", "4", "6",
7", "C", "D", "E", "H", "I", "L", "M" "S", "T", and "#" are vehicles used for
Commercial Use. Competitive Make Vehicle means any vehicle other
than a Ford, Lincoln or Mercury vehicle.
Component Wraps (Non -CPO) Coverage means new ExtraCARE or
PremiumCARE coverage for any component not covered under any
existing Powertrain Warranty.
CORE Coverage means new or used PowertrainCARE, BaseCARE,
Extra CARE, and PremiumCARE coverage,
Disappearing Deductible means a deductible option under which there
Is no deductible charged for each Eligible Repair Visit when repairs or
services are performed by the Selling Dealer.
Eligible Repair Visit means a single visit to a dealer or other repair
provider for service or repair of a failure to the Vehicle covered by this
Agreement.
Emergency Service or Repair means necessary service or repair to an
Inoperable Vehicle at a dealer or repair provider other than a Ford or
Lincoln dealership.
Emergency Travel Expenses means the costs of Your meals, lodging,
car rental and commercial transportation to Your destination and the
return trip to retrieve Your Vehicle after it is repaired,
Failure means a cessation of normal functioning of the Vehicle
components covered by this Agreement that arise from defects in
materials or workmanship or caused by normal wear and tear covered by
this Agreement.
Hours means an alternate measure of mileage to determine coverage
plan expiration for which 1 hour equals 25 miles, and applies to all
Super Duty Coverage Plans and Incomplete Vehicle Plans,
Incomplete Vehicle means vehicles known as chassis cabs, stripped
chassis and cutaways. Incomplete for Ford vehicles means vehicles with
the first three VIN positions of 1 FB, 1 FC, 1 FD, 1 F6, 2LI, 2LJ, 3FR and
5LD (except body types E14, E24, S24, E31, S31, E34, $34 , EIB, E1E,
E2E, E313, E3E, SIF_, 82E, S313, and S3E). Only Chevrolet, Dodge, Ford
and GMC vehicles are eligible for Incomplete Vehicle Plans.
Internal Lubricated Parts means parts within the engine block that are
part of the reciprocating/moving assembly including crankshaft, camshaft
pistons, connecting rods, valve train components (Le. valves, springs,
keepers, rockers, lash adjusters, tappets/lifters, piston rings, oil pump, oil
pressure regulator and and piston wrist pins).
LeaseCARE Coverage means new PremiumCARE coverage with Wear
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TERMS AND CONDITIONS
Items. -
Limousine/Livery Wrap Coverage means new PremiumCARE
coverage on any Lincoln Continental, MKS, MKT, Navigator Limo,
Navigator Livery or any vehicle used or operated for hire or funeral
business.
New Vehicle Limited Warranty means the manufacturer s original
limited bumper to bumper warranty overing a new Vehicle or the parts
and components of the new Vehicle.
Provider Fee means the consideration paid for a service contract.
Reimbursement Insurance Policy means a policy of insurance that is issued
to a service contact provider for reimbursement of service contract obligations,
RentaICARE Coverage means reimbursement for vehicle rentals due to
repairs covered under the manufacturers' warranty or recalls,
Retail Value of the Vehicle means the retail value of the Vehicle at the time
of repair or service, as determined by "National Auto Dealer's Association (N.
A.D.A.) Guide", taking into consideration the location, mileage and condition
of the Vehicle.
Scheduled Maintenance Services means all scheduled maintenance
services at the service intervals listed in the Scheduled Maintenance Guide
for the Vehicle, including adherence to the normal or severe duty mileage and
time requirements depending on vehicle usage.
Selling Dealer means the authorized Ford or Lincoln dealership that sold the
service contract represented by this Agreement,
Service Contract means a contract or agreement for consideration above the
lease or purchase price of the Vehicle for a specific duration to perform the
repair, replacement, or services for operational or structural failure due to a
defect in materials or workmanship, or normal wear and tear.
Service Contract Holder or Purchaser means a person who is the original
purchaser or original holder of a service contract.
Service Contract Provider or Provider means a person who is contractually
obligated to the service contract holder under the terms of the service contract.
Signature Date means the date You signed the Application to this Agreement.
Snow Plow Factory Option means any new and used F-150 (except
2011-2012 model years), Ford F-250, F-350, F-450 and F-550 trucks that are
equipped with Snow Plow Prep Package models 53C, 86M, 473,or 627 (7700
Payload Group -V), 862, 863, 864, 6213, 62S, 63A, 68P and 47S or any snow
plow package that Is the equivalent of the Snow Plow Prep Package models.
Speciality means any vehicle classified as emergency (fire/ambulance),
police (except Ford police interceptor), limousine, livery, shuttle or tow truck
on all Coverages except Incomplete Vehicle Coverage Plans. Specialty for
Incomplete Vehicle Coverage Plans means Emergency (fire and ambulance)
vehicles.
Super Duty Coverage means a Ford Super Duty Diesel EngineCARE and
Ford Super Duty Diesel EngineCARE Plus coverage plan on an eligible 2016
Model Year or Newer Ford F-250, Ford F-550 truck, a Ford E-250, Ford
E-350, Ford E-450 or a Ford Excursion equipped with a 3.2L or.a 6.7L Power
Stroke engine.
Vehicle means the vehicle identified In the Application by the VIN and in the
State of Washington subject to registration under chapter 46.16 RCW.
Vehicle Identification Number (VIN) means the 17 alpha -numeric identifier
assigned to a motor vehicle by the manufacturer.
Warranty Start Date, for the New Vehicle Limited Warranty, means the date
on which the Vehicle was placed Into service. If the Vehicle was used by the
dealership as a demonstrator unit, the Warranty Start Date is the date the
Vehicle was placed into service as a demonstrator unit.
Wear Items means coverage for brake pads and linings, clutch disc, spark
plugs, engine belts, coolant hoses, hose clamps and o -ring seals, wiper
blades and shock absorbers/struts.
Zero Miles means the starting mileage for the calculation of the expiration of
all New Vehicle limited Warranties. For benefit determinations, all New
Vehicle Limited Warranties are considered to begin with zero miles on the
Vehicle.
4. DEDUCTIBLES:
STANDARD DEDUCTIBLES
If You elected coverage with a Standard Deductible or Optional Deductible,
We will charge You that deductible for each Eligible Repair Visit, regardless
of the number of Failures to be repaired.
OPTIONAL DEDUCTIBLES
Deductible options are not available on Super Duty Coverages, LeaseCARE
and RentaICARE Coverages, The $200 Deductible option is not available on
the CPO Upgrade Coverages, Component Wrap (Non -CPO) Coverages, and
Limousine/Livery Wrap Coverages. The $50 Deductible is not available on
Incomplete Vehicle Coverages. The $0 Deductible Option is not available on
Used Core Plan Coverages, The Disappearing Deductible is not available on
Incomplete Vehicle Coverages and Llmousine/Livery Wrap Coverages.
5. WHAT THIS AGREEMENT COVERS: Subject to the deductibles,
exclusions and other limitations in this Agreement and depending on the
Plan Coverage You elected, service and repairs (including parts, labor costs
and applicable taxes) will be provided while You own the Vehicle.
We will either: (a) service Your Vehicle; (b) repair or replace covered Failures
or (c) reimburse You for the Vehicle's servicing in the event of an Emergency
Service or Repair, or for the repair or replacement of covered Failures and
repairs needed to a non -covered component caused by the Failure of a
covered component. We may review the requested repair or service or
inspect the Vehicle before performing any service or repairs.
5A. COVERED ITEMS - "PowertralnCARE
If You elected PowertrainCARE, the following Items are covered
except for Component Wrap (Non -CPO) Plan Coverages.
Engine - Cylinder block and Internal Lubricated Parts, seals and
gaskets, the cylinder heads, manifold (Exhaust, Intake and bolts),
factory installed turbocharger/ supercharger units, timing chain (gears
or belt), flywheel, valve covers, oil pan, timing chain cover, oil pump,
water pump, thermostat, thermostat housing.
(EXCEPTIONS: CARBURETION AND FUEL INJECTION
COMPONENTS ARE NOT COVERED).
Transmission - Transmission case and all Internal parts Including
torque converter and transfer case (all internal parts), seals and
gaskets.
Front -Wheel Drive - Final drive housing and Rear Axle Housing for
AWD (including all Internal parts), universal and constant velocity
joints, axle shafts, locking rings (four-wheel drive vehicles), seals and
gaskets, and automatic front locking hubs (four-wheel drive).
Rear -Wheel Drive - Drive axle housings and Front Axle Housing for
4X4 (including all Internal parts), universal and constant velocity joints,
axle shafts, seals and gaskets, and driveshafts.
5B. COVERED ITEMS - "BaseCARE
If You elected BaseCARE, You have PowertralnCARE coverage and
coverage for the following additional items:
Odometer & Speedometer - Coverage is provided for both the
odometer and speedometer, including all cables and connectors.
Engine - Metal fuel lines, harmonic balancer and bolt, and diesel
injector pump.
Steering - Power steering pump, cooler and metal lines, couplings,
seals and gaskets, manual and power steering gear housing and all
internal parts, including linkages, control valve, column lock (tilt wheel),
pulley assembly for power steering pump, and the idler arm.
Front Suspension - MacPherson struts, upper and lower control arms,
stabilizer bar, linkage and bushings, tie rods, control arm shafts and
bushings, upper and lower ball joints, kingpins and bushings, spindle
and spindle supports. NOTE: This coverage includes only the items
listed In this paragraph and does not Include either front end
alignments or wheel balancing, unless the repair to such Items is
required in conjunction with the repair of a Failure.
Brakes - Master cylinder, calipers and wheel cylinders, combination
valve, metal lines and fittings, power brake booster, backing plates,
springs, clips and retainers, self -adjusters, parking brake linkage and
cables, brake pedal shaft. NOTE: This coverage Includes only the
Items listed In this paragraph and does not Include brake drums,
rotors, linings or pads, unless the repair to such Items is required
In conjunction with the repair of a covered Failure.
Air Conditioning - Compressor, condenser, evaporator, A/C
compressor head, A/C compressor clutch switch, A/C clutch and clutch
bearings, compressor seals, pulley and field coil.
Electrical - Alternator, starter motor, voltage regulator, manually
operated electrical switches, ignition switch, wiper motors, electronic
Ignition module, radiator fan relay, fuel pump, starter motor solenoid,
Wring harnesses (excluding spark plug wires), and electrical
components of a heated back glass. NOTE: Heated back glass
coverage is for electrical components only and does not Include
general glass damage or breakage.
5C. COVERED ITEMS - "ExtraCARE
If You elected ExtraCARE, You have PowertrainCARE and BaseCARE
coverage and coverage for the following additional items:
Engine - Flywheel ring gear, diesel lift pump and gas and diesel fuel
Injectors. High Tech - Air conditioner accumulator, ETA pump hose
assembly, anti-lock brake module and sensor, automatic temperature
control, distributor cap and rotor, electronic air suspension (switch -
vacuum pump, control -assembly suspension air spring, spring &
solenoid assembly front suspension, air spring solenoid, o -ring
solenoid, left/right-front spring, dryer assembly, sensor -air level, airline
protector, spring -load leveling, control module -air suspension, sensor
right/ left rear suspension leveling, air suspension quick connect, airline
repair kit, switch-right/left rear suspension leveling, o -ring suspension
air spring dryer, silencer -air suspension, wire assembly air suspension
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 2 of 12
TERMS AND CONDITIONS
switch, front spring air suspension and rear spring air suspension),
electronic Instrument cluster (excluding the dash pad, clock, audio and
visual equipment), fuel tank and lines, diesel Injectors and lines, heater
blower motor heater control assembly, and core assembly, keyless
entry system (excluding door handles), power seat motors, power
window motors and regulators, power antenna, power door locks
(excluding door handles and electronic key fobs), power door lock
retainer clip, radiator, radiator fan, radiator fan clutch or motor, speed
control, engine mounts, transmission vacuum module and mounts, and
external transmission module.
5D. COVERED ITEMS - "PremiumCARE If You elected
PremiumCARE, all Failures are covered EXCEPT for those Items
excluded In the Provision titled: "WHAT IS NOT COVERED BY
THIS AGREEMENT.
5E. COVERED ITEMS - NEW PLAN "LeaseCARE"
If you elected LeaseCARE, You have PremiumCARE coverage with Wear
Items.
5F. COVERED ITEMS - NEW PLAN "Component Wrap (Non -CPO)
Coverage" If You elected Component Wrap (Non -CPO) Coverage, You have
new ExtraCARE or PremiumCARE coverage for all components not covered
under any existing Powertrain Warranty, Component Wrap (Non -CPO)
Coverage applies only to the original Service Contract Holder for the selected
coverage and is not transferable to any subsequent vehicle owner.
5G. COVERED ITEMS - NEW PLAN "LIMOUSINEILIVERY Wrap Coverage"
If You elected Limousine/Livery Wrap Coverage, You have PremiumCARE
coverage on all components not covered under any ExtraCARE Limited
Warranty.
5H. COVERED ITEMS - NEW PLAN "RentaICARE If You elected
RentaICARE coverage, We will reimburse You for the actual charges up to
$30 per day (Including tax) on Ford and Competitive Make vehicles and $45
per day (Including tax) on Lincoln vehicles that You incur to rent a motor
vehicle for up to (3) days while Your Vehicle is being repaired provided,
however: (1) the service or repair is: (1) covered under the New Vehicle
Limited Warranty or (2) the result of a manufacturer's recall or customer
satisfaction program and (Ii) the vehicle must be rented from a Ford or Lincoln
dealership or other commercial agency that rents or leases motor vehicles as
its principal business, RentaICARE coverage will begin when You deliver the
Vehicle to the Selling Dealer or other dealer that has a franchise from an
original equipment manufacturer. To determine the (3) day coverage period,
the first day of coverage is the day after You deliver Your Vehicle for repair or
service. If You elected RentaICARE Coverage with a plan term beyond the 3
years or 36 months from the Now Vehicle Limited Warranty, You will receive
component coverage only under our PremiumCARE plan upon expiration of
the earlier of 3 years or 36 months from the New Vehicle Limited Warranty, for
the additional plan term You selected.
51. COVERED ITEMS - Ford Super Duty Diesel EngineCARE If You elected
Ford Super Duty Diesel EngineCARE, the following items are covered:
Crankcase, oil cooler, cylinder block, cylinder heads, cylinder head gasket,
EGR cooler, factory Installed turbocharger, fuel injection pump, fuel Injection
pressure regulator, fuel Injectors, internal lubricated parts, oil pump, timing
chain cover, and timing chain (gears or belt).
5J. COVERED ITEMS - Ford Super Duty Diesel EngineCARE Plus If You
elected Ford Super Duty Diesel EngineCARE Plus, the following additional
Items are covered: Flywheel, manifold (exhaust and intake), manifold and
bolts, oil pan, seals and gaskets, thermostat, thermostat housing, valve
covers, and water pump.
6. ADDITIONAL BENEFITS
6A, ROADSIDE ASSISTANCE COVERAGE (FORD AND COMPETITIVE
MAKE VEHICLES) - Only avallable with the following NEW AND USED
CORE PLAN COVERAGES, LEASECARE COVERAGES, COMPONENT
WRAP (NON -CPO) COVERAGES, LIMOUSINE/LIVERY WRAP
COVERAGES OR SUPER DUTY COVERAGE PLANS:
For questions or inquiries with all New and Used Core Coverages,
LeaseCARE Coverages, Component Wrap (Non -CPO) Coverages,
Limousine/Livery Wrap Coverages and Super Duty Coverages up to and
Including E and F-250 vehicle series and equivalent vehicle series, You
should address correspondence to Ford Roadside at P.O. Box 9145,
Medford, MA 02155, For questions or inquiries with all Super Duty Plans
covering E and F-350 vehicle series and higher and equivalent vehicle series,
You should address correspondence to Ford Roadside at P.O. Box 141266,
Irving, Texas 75014-1266, Cross Country and Coach Net shall hereinafter be
collectively referred to as "Ford Roadside." Roadside Assistance Includes: (1)
Roadside Assistance Items, (ii) Emergency Travel Expense Reimbursement,
and (111) Destination Assistance. The Roadside Assistance benefits provided
under this Agreement are available from Ford Roadside 24 hours a day, 7
days a week.
To request roadside assistance or for customer Inquiries, call Ford
Roadside at 800.241-3673. Service providers who provide Roadside
Assistance are Independent contractors and not employees, agents or
representatives of Ours or of Our subcontractors,
1. ROADSIDE ASSISTANCE ITEMS COVERED: Roadside Assistance
provides coverage of up to $100 in benefits for the following items (Including
the cost of the service call and labor costs for services performed at the site of
the disablement): (a) lock -out assistance; (b) flat tire changes; (c) battery jump
starts (electric Vehicle's main power cell batteries are not included in this
coverage; (d) out of fuel assistance, which provides the delivery of gasoline or
diesel fuel to You, including the cost of up to 2 gallons of fuel (5 gallons of
diesel fuel for diesel engine vehicles), provided that coverage is limited to 3
"no charge" service calls during a 12 month period; and (d) towing, when the
Vehicle is disabled, provided this coverage is limited to one tow per
disablement.
ITEMS NOT COVERED: Roadside Assistance does not provide coverage for:
(a) replacement parts, (b) gasoline or diesel fuel (except for an out of
fuel assistance call provided in section 6.1(d) herein), (c) tire repair, (d)
rental of towing equipment, (e) storage fees; (f) fees for labor
performed at a garage or service facility; or, (g) any "out of fuel"
service request if the Vehicle Is located at Your residence or an
operating commercial fueling station; (h) impound towing or towing by
a person other than a licensed service station or garage;
(1) the assistance of any private parties or 0) alternative fuel (such as
compressed natural gas or liquid propane gas). WHEN YOU CALL
FOR SERVICE, YOU WILL BE CONNECTED WITH THE
DISPATCHER AND A SERVICE VEHICLE WILL BE SENT TO YOUR
LOCATION. PLEASE PROVIDE THE DISPATCHER WITH:
1) Your name, address and the VIN;
2) the exact location of the Vehicle; and,
3) the nature of Your emergency.
LIMIT OF LIABILITY: If You prefer to arrange Your own roadside
assistance or towing, We will reimburse You up to $100 per
disablement for the emergency expenses You actually Incur, provided
that within twenty (20) days of the disablement You send a written
request for Roadside Assistance benefits that includes a statement of
Your loss and the original receipts for Your expenses to Ford Roadside
at the address shown herein.
2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT - If Your
Vehicle is disabled 100 or more miles from Your residence (according
to Ford Roadside records) as a result of a collision or a mechanical
Failure covered by this Agreement or the New Vehicle Limited
Warranty, We will reimburse You up to
$500 for the actual Emergency Travel Expenses You Incur within the
first 72 hours following the disablement.
3. DESTINATION ASSISTANCE - If the Vehicle is disabled
because of a collision or Failure covered by this Agreement or a
New Vehicle Limited Warranty and You require transportation to
Your destination, We will reimburse Your transportation costs up
to $75.
To receive reimbursement expenses under "EMERGENCY
TRAVEL EXPENSE REIMBURSEMENT and "DESTINATION
ASSISTANCE , within twenty (20) days of the disablement, You
must send to Ford/Lincoln Roadside at the address shown here in
a written request for benefits that includes: (1) a statement of Your
loss; (ll) the original receipts for Your expenses; (III) a copy of the
accident report filed with the state or local police (If the
disablement is caused by a collision); (iv) a copy of the repair
order Indicating the service or repairs performed under thls
Agreement or the Vehicle s New Vehicle Limited Warranty (if the
disablement is due to a Failure).
4. TOWING REIMBURSEMENT - If towing is necessary because a
Failure occurs or services provided by Your coverage are required,
Ford/Lincoln Roadside will pay the towing if the Vehicle is towed to
the Selling Dealer or other Ford Motor Company franchised dealer.
The amount of the cost to be reimbursed will depend upon the
coverage You select In the Application. The towing reimbursement is
limited to $100 per incident on E and F-250 vehicle series and $200
per incident on E and F-350 vehicle series and higher,
5. KEY SERVICES OPTION - This option is available on all NEW AND
USED CORE COVERAGES, LEASECARE COVERAGES,
LIMOUSINE/LIVERY WRAP COVERAGES, CPO UPGRADE
COVERAGES OR COMPONENT WRAP (NON -CPO) COVERAGES:
1. If You purchased the Key Services option with the Coverages
referenced above on Your Eligible Vehicle keys and/or key fobs are
lost, stolen, damaged or destroyed on vghicles up to and including E
and F-550 vehicle series or any equivalent competitive make vehicle
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 3 of 12
TERMS AND CONDITIONS
series, Ford Roadside will arrange for replacement of Your Eligible
Vehicle key and/or key fobs, The maximum benefit for Key Services will
not exceed $500 per year (including keys and fobs, labor charges,
programming, registration, and taxes). We recommend that You return
to Your originating dealer or any other appropriate franchise dealer for
Key Services.
TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT
ALL ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS
LOST, STOLEN, DAMAGED OR DESTROYED BE
REPROGRAMMED BY YOUR ORIGINATING DEALER OR OTHER
APPROVED FRANCHISE DEALER.
2. To receive Key Services coverage, You must provide the following
to Your originating Dealer or other appropriate franchise dealer:
A completed and signed Vehicle Ownership form;
A valid driver's license;
One additional piece of identification relating to the Vehicle such as
Vehicle Title or Bill of Sale, valid Certificate of Registration or
Registration, or valid proof of insurance for the Vehicle; and
• Your written consent authorizing Key Services on your behalf if
request is made by a third party agency.
6B. ROADSIDE ASSISTANCE COVERAGE (LINCOLN
VEHICLES) - Available with the following NEW AND USED
CORE PLAN COVERAGES, LEASECARE COVERAGES,
COMPONENT WRAP (NON -CPO) COVERAGES, AND
LIMOUSINE/LIVERY WRAP COVERAGE PLANS:
For questions or Inquiries with all New and Used Core Coverages,
LeaseCARE Coverages, Component Wrap (Non -CPO) Coverages,
Limousine/Livery Wrap Coverages, You should address correspondence to
Lincoln Roadside at 1000 AAA Drive, Mail Drop 99, Heathrow, FL 32746,
Roadside Assistance includes: (i) Roadside Assistance Items, (il) Emergency
Travel Expense Reimbursement, and (Iii) Destination Assistance. The
Roadside Assistance benefits provided under this Agreement are available
from Lincoln Roadside 24 hours a day, 7 days a week.
To request roadside assistance or for customer Inquiries, call Lincoln
Roadside at 800.521-4140. Service providers who provide Roadside
Assistance are independent contractors and not employees, agents or
representatives of Ours or of Our subcontractors.
1. ROADSIDE ASSISTANCE ITEMS COVERED: Roadside Assistance
provides coverage of up to $100 in benefits for the following items (Including
the cost of the service call and labor costs for services performed at the site of
the disablement): (a) lock -out assistance; (b) flat tire changes; (c) battery
Jump starts (electric Vehicle's main power cell batteries are not included in this
coverage; (d) out of fuel assistance, which provides the delivery of gasoline or
diesel fuel to You, including the cost of up to 2 gallons of fuel, provided that
coverage is limited to 3 no charge" service calls during a 12 month period;
and (d) towing of up to $100 on gas vehicles and up to $200 on hybrid
vehicles, including vehicles with trailers attached, when the Vehicle is
disabled, provided this coverage is limited to one tow per disablement and (e)
winch out within 100 feet of paved or county maintained road.
ITEMS NOT COVERED: Roadside Assistance does not provide coverage for:
(a) replacement parts, (b) gasoline or diesel fuel (except for an out of fuel
assistance call provided in section 6B (1) herein), (c) tire repair, (d) rental of
towing equipment, (e) storage fees; (f) fees for labor performed at a garage or
service facility; or, (g) any "out of fuel" service request if the Vehicle is located
at Your residence or an operating commercial fueling station; (h) impound
towing or towing by a person other than a licensed service station or garage;
(1) the assistance of any private parties or 0) alternative fuel (such as
compressed natural gas or liquid propane gas). WHEN YOU CALL FOR
SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER AND A
SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE
PROVIDE THE DISPATCHER WITH:
1) Your name, address and the VIN;
2) the exact location of the Vehicle; and,
3) the nature of Your emergency.
LIMIT OF LIABILITY: If You prefer to arrange Your own roadside assistance or
towing, We will reimburse You up to $100 per disablement for the emergency
expenses You actually Incur on Lincoln gas vehicles and up to $200 on Lincoln
hybrid vehicles, provided that within twenty (20) days of the disablement You
send a written request for Roadside Assistance benefits that includes a
statement of Your loss and the original receipts for Your expenses to Lincoln
Roadside at the address shown herein.
2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT - If Your Vehicle is
disabled 100 or more miles from Your residence (according to Lincoln
Roadside records) as a result of a collision or a mechanical Failure covered by
this Agreement or the New Vehicle Limited Warranty, We will reimburse You
up to $500 for the actual Emergency Travel Expenses You Incur within the first
72 hours following the disablement.
3. DESTINATION ASSISTANCE - If the Vehicle is disabled because of a
collision or Failure covered by this Agreement or a New Vehicle Limited
Warranty and You require transportation to Your destination, We will
reimburse Your transportation costs up to $75.
To receive reimbursement expenses under "EMERGENCY TRAVEL
EXPENSE REIMBURSEMENT and "DESTINATION ASSISTANCE, within
twenty (20) days of the disablement, You must send to Lincoln Roadside
at the address shown here In a written request for benefits that Includes:
(1) a statement of Your loss; (11) the original receipts for Your expenses;
(III) a copy of the accident report filed with the state or local police (if the
disablement is caused by a collision); (iv) a copy of the repair order
Indicating the service or repairs performed under this Agreement or the
Vehicle s New Vehicle Limited Warranty (If the disablement Is due to a
Failure).
4. TOWING REIMBURSEMENT - If towing is necessary because a Failure
occurs or services provided by Your coverage are required, Lincoln Roadside
will pay the towing if the Vehicle is towed to the Selling Dealer or other
Lincoln Motor Company franchised dealer, The amount of the cost to be
reimbursed will depend upon the coverage You select in the Application. The
towing reimbursement is limited to $100 per incident on Lincoln gas vehicles
and $200 on Lincoln hybrid vehicles.
5. KEY SERVICES OPTION - This option is available on all NEW AND
USED CORE COVERAGES, LEASECARE COVERAGES,
LIMOUSINE/LIVERY WRAP COVERAGES, CPO UPGRADE
COVERAGES OR COMPONENT WRAP (NON -CPO) COVERAGES
1. If You purchased the Key Services option with the Coverages
referenced above on Your Eligible Vehicle keys and/or key fobs are
lost, stolen, damaged or destroyed on Lincoln vehicles Lincoln
Roadside will arrange for replacement of Your Eligible Vehicle key and/
or key fobs. The maximum benefit for Key Services will not exceed
$500 per year (Including keys and fobs, labor charges, programming,
registration, and taxes). We recommend that You return to Your
originating dealer or any other appropriate franchise dealer for Key
Services.
TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT
ALL ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS
LOST, STOLEN, DAMAGED OR DESTROYED BE
REPROGRAMMED BY YOUR ORIGINATING DEALER OR OTHER
APPROVED FRANCHISE DEALER.
2, To receive Key Services coverage, You must provide the following
to Your originating Dealer or other appropriate franchise dealer:
A completed and signed Vehicle Ownership form;
A valid driver's license;
One additional piece of identification relating to the Vehicle such as
Vehicle Title or Bill of Sale, valid Certificate of Registration or
Registration, or valid proof of Insurance for the Vehicle; and
- Your written consent authorizing Key Services on your behalf if
request is made by a third party agency,
6C. RENTAL CAR REIMBURSEMENT: AVAILABLE ON NEW AND
USED CORE COVERAGES, LEASECARE COVERAGES,
COMPONENT WRAP (NON -CPO) COVERAGES, OR SUPER
DUTY COVERAGES You may be
eligible for rental car reimbursement if: (1) the servicing or repair facility
determines that the service or repair is: (a) covered under this
Agreement or a New Vehicle Limited Warranty or (b) covered under
both this Agreement and the Manufacturers' Limited Warranty for
Powertrain, Safety and Emission coverages or a Ford Motor Company
manufacturer's recall, and (il) You rent the vehicle from a Ford or
Lincoln dealership or other commercial agency.
If You elect the First Day Rental Delete Option, an additional eligibility
term for Rental Car Reimbursement is the Vehicle must be kept
overnight by the repair facility because it was inoperable or would
become inoperable if it was continued to be operated.
If You meet all of the eligibility requirements set forth herein, We will
reimburse You for vehicle rental charges You actually incur up to $30
per day (including tax) for Ford, Mercury and Competitive Make
Vehicles and $45 per day (including tax) for Lincoln vehicles for up to
10 days or until the repair is complete, whichever occurs first. Rental
Car Reimbursement starts when the Vehicle Is delivered to the Selling
Dealer or other Ford Motor Company franchised dealer for service and
the vehicle is Inoperable. Rental Car Reimbursement ends when the
repair is completed,
6D. FIRST DAY RENTAL OPTION - If Your Vehicle is a Ford,
Lincoln or Mercury Vehicle, You received First Day Rental with Your
NEW OR USED CORE COVERAGES, LEASECARE
COVERAGES, COMPONENT WRAP (NON -CPO) COVERAGES,
OR CPO UPGRADE COVERAGE, We will reimburse You for
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TERMS AND CONDITIONS
vehicle rental charges You actually Incur up to $30 per day
(including tax) for Ford, Mercury and Competitive Make Vehicles
and $45 per day (including tax) for Lincoln vehicles for up to 10 days
or until the repair is complete, whichever occurs first, Rental Oar
Reimbursement starts when the Vehicle is delivered to the Selling
Dealer or other Ford Motor Company franchised dealer for service.
We will not reimburse You for any vehicle rental charge(s) incurred
before the Signature Date of this Agreement or upon completion of
Your repair.
6E. ENHANCED RENTAL OPTION: This option is available on all
NEW AND USED CORE COVERAGES, LEASECARE COVERAGES,
COMPONENT WRAP (NON -CPO) COVERAGES, CPO UPGRADE
COVERAGES, RENTALCARE COVERAGES AND SUPER DUTY
COVERAGES, If You elected to purchase Enhanced Rental Option
with any of the Coverages referenced above, We will reimburse You for
vehicle rental charges You actually incur up to $60 per day (Including
tax) for up to 10 days for all plans except RentaICARE and for up to 3
days on RentalCare or until the repair Is complete, whichever occurs
first. Enhanced Rental Option starts when the Vehicle is delivered to
the Selling Dealer or other Ford Motor Company franchised dealer for
service.
6F. INTERIOR/EXTERIOR LIGHTING OPTION - This option is
available on New, Incomplete and CPO Upgrade PremiumCARE
Coverages and LeaseCARE Coverages. If you purchased any of the
above coverages, You received Interior/Exterior Lighting coverage for
electrical failures on incandescent bulbs, halogen bulbs, High Intensity
Discharge (HID) and LED lamp assemblies,
6G. LINCOLN PICK UP DELIVERY AND LOANER SERVICE
OPTION: This option is available on New PremiumCARE Coverage and
LeaseCARE Coverages on eligible Lincoln vehicles. If You elected the
Lincoln Pick Up, Delivery and Loaner Service Option You may contact
any Lincoln dealership within a 20 mile radius of Your vehicle location
for pick up and delivery of Your Lincoln vehicle to the dealership
location for unlimited repairs and other services related to Your vehicle.
You will receive the First Day Rental Option and a loaner vehicle at the
time of pick up and delivery of Your vehicle for repairs or services. The
loaner vehicle will be provided for up to two days
and up to $45 per day per service.
7. WHAT IS NOT COVERED BY THIS AGREEMENT: Unless stated
otherwise (See STATE SPECIFIC provisions for additional exclusions or
changes), this Agreement does NOT cover:
a) Repairs covered by manufacturer recalls, insurance or In -force
warranty or warranty provided by an Insolvent manufacturer or
Insurer;
b) Service adjustments, cleaning not made with a covered repair and
software upgrades;
c) Repairs to any engine, transmission and final drive components for
damages caused by an after -market (non -factory installed) part
including but not limited to: turbocharger, supercharger, Compressed
Natural Gas (CNG), Liquid Propane Gas (LPG), Nitrous Oxide fuel
system modification or any other performance enhancing powertrain
components including but not limited to Ford racing parts or
accessories;
d) Repairs caused by loss of lubricants or fluids or contamination of oil,
fluids or fuel and repairs caused by continued operation of the vehicle
after loss of lubricant or fluids or contamination of oil, fluids or fuel;
e) Repairs caused by Improper or unauthorized service procedures,
collisions or other physical damage to the Vehicle, damage caused by a
foreign object, unreasonable use or continued use with an obvious
failure (including driving over curbs, overloading, or using the Vehicle
as a stationary power source), damage from fire or explosions, road
hazards, other casualty losses, or losses due to negligence, racing or
Failures caused by: (1) alterations or modifications of the Vehicle,
Including the body, chassis, or components, after the Vehicle leaves the
control of the manufacturer (any part or accessory that Is not
permanently affixed to the Vehicle at point of sale); (2) tampering with
the Vehicle or the emissions systems and components; (3) the
Installation or use of any mechanical or electrical part not approved,
certified or authorized by the Vehicle's manufacturer or any repair
caused by after -market (nonfactory approved) PCM reprogramming; or
(4) any part designated for "offroad only" that Is not installed by the
manufacturer, including, but not limited to, lift kits, oversized tires,
aftermarket wheels that do not provide equivalent fit and function as the
original equipment installed by the manufacturer, roll bars, cellular
phones, alarm systems, automatic starting systems and
performanceenhancing powertrain components;
f) Damage caused by the environment and pollution, including
airborne fallout, corrosion chemicals, debris, tree sap, salt, hall,
windstorm, lightning, freezing, flooding, earthquake, snow or Ice;
g) Damage caused by theft, vandalism, terrorism, riot or acts of war;
h) Any vehicle plan that exceeds the hour parameter for coverage
expiration.
1) Repairs or services caused by lack of required or recommended
maintenance;
j) Scheduled Maintenance Services;
k) Repalrs needed to a covered part caused by the Failure of a
noncovered part;
1) Repairs to the Vehicle if the odometer or hour meter Is altered, broken,
repaired or replaced so that We cannot determine the actual mileage or
hours on the Vehicle;
m) Loss of use of the Vehicle, loss of Income, special or consequential
damages, and personal expenses, such as motels, food, gas and mileage
(except as provided by Roadside Assistance);
n) Rental vehicle charges or fees such as mileage charges, drop-off
fees, insurance, or gasoline;
o) Vehicles manufactured for sale outside the United States, District of
Columbia or Canada;
p) Repairs to the Vehicle necessary due to operation outside of the
United States, District of Columbia, Guam, Mexico, Puerto Rico, Virgin
Islands, American Samoa, or Canada;
q) Repairs made to the Vehicle that are required due to a condition that
existed prior to the purchase or transfer of this Agreement;
r) Shop supplies and disposal of environmental wastes from the Vehlcle
or fuel used during the repair of Your Vehicle or storage fees;
s) A Vehicle is excluded from coverage if, (1) the New Vehicle Limited
Warranty for the Vehicle or specified component parts are voided, In
whole or part, (2) the Vehicle Is a Branded or Salvaged Vehicle, or (3) If
We cannot determine the VIN.
t) The following are not covered by this Agreement: Alfa Romeo,
Aston Martin, Bentley, Bugatti, Ferrari, Fisker, Hummer,
Lamborghini, Land Rover, Lotus, Maserati, Maybach, McLaren,
Porsche, Rolls Royce, Saab, Suzuki, Tesla and Wheego. Acura
NSX, Audi: R8, R9, R20 and any model with 8 or more cylinders,
BMW: 6 series, 7 series, M series, Z8 and 18, Cadillac: V series,
and XLR, Chevrolet: Camaro ZL1, Corvette 427, Corvette Z06, and
Corvette ZRII, Chrysler: SRT, Dodge: SRT, Stealth, and Viper,
Ford: Foose F-150, GT, Mustang Cobra R, All Roush Performance
Modified Vehicles (except Stage land Stage 2,) Shelby GT 500KR,
GTS, Supersnake, all Sateen modified vehicles, and all Transit
Connect Electric, Honda: Civic Natural Gas and FCX Clarity,
Jaguar: F -Type, XJ series and XK series, Jeep: SRT, Lexus: LF -A
and RC F, Mercedes-Benz: AMG, CL Class, G Class, Kompressor,
S Class, SL Class, and SLR Class, Nissan: GT -R, and Volkswagen:
Phaeton and any model with a W12 engine, taxis, vehicles used
for competitive driving/racing/off-road use, all performance
modified vehicles (Including Hennessey), 4X2 -equipped vehicles
modified with 4X4 AWD capabilities, fuel cell vehicles, incomplete
vehicles (e.g., chassis cabs, cutaways, stripped chassis (except
Ford Chevrolet, Dodge and GMC). Additional exclusions for New
and Used Core, LeaseCARE and Component Wrap (Non -CPO)
Coverages includes all trucks with the box removed or deleted.
Additional Exclusions for Used Core Plans and Component Wrap
(Non -CPO) Plans includes all emergency vehicles (fire/
ambulance), police vehicles, limousines, livery, shuttles, and tow
trucks. LeaseCARE (Ford and Competitive Make vehicles)
excludes all Lincoln vehicles. LeaseCARE (Lincoln vehicles)
excludes all Ford and Competitive Make vehicles. RentaICARE
coverage (Ford and Competitive Make) excludes Competitive
Make Incomplete, Cab and Chassis vehicles and all Lincoln
vehicles. RentaICARE (Lincoln vehicles) excludes all Ford
Vehicles. Additional exclusions for Certified Pre -Owned Upgrade
Coverages includes vehicles equipped with snow plows.
Additional exclusions for Incomplete Vehicle coverages includes
all Competitive Make (non -Ford) vehicles except Chevrolet, Dodge
and GMC, Ford E Series vehicles with body codes EIB, E1E, E2E,
E3B, E3E, S1E, S2E, 83B, and S3E, and all Ford F-650 and higher
vehicle series and any equivalent competitive make vehicle. The
Pick Up, Delivery and Loaner Service Option excludes car
washes, detailing, lease or vehicle returns, Lincoln Commercial
Use vehicles, Lincoln fleet vehicles purchased or leased with
codes 7 and D, Lincoln vehicles purchased outside of the United
States, and Roadside Assistance Services.
u) Batteries of all types and cables, belts, hoses, hose clamps,
brakes (front hub, drums, shoes, linings, disc rotors, pads),
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TERMS AND CONDITIONS
manual transmission clutch disc, exhaust system (Includes
catalytic converter), spark plugs, squeaks, rattles, tires, tune-ups,
wheel balancing, wheel alignment, all lamps and lights (LED and
HID lights, bulbs, sealed beam and lenses) except when
purchased with New or Incomplete PremiumCARE Interior/
Exterior Lighting, fogging of lamp assemblies and shock
absorbers. NOTE: When LeaseCARE Is purchased, Wear Items
are not excluded.
v) Service adjustments and cleaning, fixed (non-moving) body
parts, bumpers, glass, moldings, ornamentation, paint, rust,
sheet metal, structural underbody framework, side and rear view
mirrors (glass and housing), water leaks, wind noise, weather
strips, wheels, wheel studs, wheel covers, convertible top and
bow, fabric, liners, fasteners, carpets, dash pad, wiper blades,
knobs, trim, upholstery, physical damage or cosmetic issues.
NOTE: When LeaseCARE is purchased, Wear Items are not
excluded.
w) Costs or expenses for the teardown, rental expense,
inspection or diagnosis of Failures not covered by this
Agreement.
8. REPAIR INFORMATION
8A. WHERE TO GO FOR REPAIRS: (1)To obtain repairs or services
under this Agreement on Ford, Lincoln and Mercury products, We
require that You return to Your Selling Dealer or any other Ford or
Lincoln franchised dealership in the United States or Canada. On
Competitive Make products, We recommend that You return to Your
Selling Dealer or other repair facility to obtain repairs or services to
Your vehicle. If Your Vehicle is a Ford or Mercury, call 800 -392 -FORD
to find the nearest Ford dealership. If the Vehicle is a Lincoln, call
800-521-4140 to find the nearest Lincoln dealership. Call
800-521-4144 to determine if repairs or services to Your Competitive
Make Vehicle are covered by this Agreement. (2) If the Vehicle should
need Emergency Service or Repair in the United States or Canada,
and the vehicle is inoperable, You may use other repair or service
facilities if all local Ford or Lincoln dealerships within a 25 mile radius
are closed, If the Vehicle should need Emergency Service or Repair in
Mexico, We require that You return to a Ford or Lincoln Dealership for
repairs or services, If the vehicle is inoperable, You may use other
repair or service facilities if all Ford and Lincoln dealerships within a 25
mile radius are closed, (3) To request reimbursement, You must
provide a copy of the repair order and proof of payment to Your Selling
Dealer or contact 1-800-321-7790. You have one year from the repair
order open date or payment receipt date to request Your refund.
8B. REPAIRS & MAINTENANCE SERVICES ARE MADE WITH
AUTHORIZED NEW OR REMANUFACTURED PARTS: All repairs will be
made with Ford authorized new or remanufactured parts or other products We
authorize,
8C. LOSS LIMITS: We will pay up to the current NADA Retail Value of the
Vehicle for all service contract repairs for CORE Coverages, LeaseCARE
Coverages, Component Wrap (Non -CPO) Coverages, Limousine/Livery Wrap
Coverages and Super Duty Coverages for each Eligible Repair Visit, On a
Ford or Lincoln vehicle, We will reimburse You fair and reasonable costs for
parts and labor. On a Competitive Make vehicle, We will reimburse You up to
the Manufacturer s Suggested Retail Price for parts and up to the retail time
In a National Industry Labor Time manual for labor.
9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain
coverage or reimbursement under this Agreement, You must: (1) properly
operate the Vehicle and (ii) provide proof of Scheduled Maintenance
Services. Proof of Scheduled Maintenance Services includes
maintenance records that show mileage, date of maintenance service,
VIN and the maintenance that was performed. Scheduled Maintenance
Service requires periodic service checks based on mileage intervals and
the make and model of Your vehicle. Please review the Owner's Guide for
Your Scheduled Maintenance Service requirements that are provided to
You at the time of vehicle purchase. If You perform Your own Scheduled
Maintenance Services, You must maintain a log Including date, mileage
and description of each maintenance service and provide corresponding
receipts for purchases of parts and fluids.
10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for
coverage for which Your Vehicle is Ineligible or coverage in excess of the
maximum allowed under this Agreement, We will refund the excess charge. If
You financed Your Agreement We will send the refund to Your lender with
Instructions to credit Your loan. You will be notified of the refund and the
termination of any ineligible or excess coverage.
11. CONTRACT MODIFICATIONS & CHANGES: If Your coverage under this
Agreement has not expired or been otherwise limited, it may be modified or
changed by You, as shown below:
NEW CORE COVERAGE AND SUPER DUTY PLANS: For all Ford, Lincoln
or Mercury Vehicles and Super Duty Vehicles, You may change Your
coverage under this Agreement:
(1) before the expiration of the New Vehicle Limited Warranty; or
(ii) within the first 90 days after the Signature Date, whichever date (1) or (ii) is
later. For all Competitive Make Vehicles, You may change Your coverage
under this
Agreement:
(iii) before the expiration of the first 3 years from the Warranty Start Date or
within the first 36,000 miles from Zero Miles; whichever occurs first, or
(iv) within the first 90 days after the Signature Date, whichever date in (Iii) or
(iv) is later.
On New Core Coverages and Super Duty Coverages purchased beyond 12
months or 12,000 miles, whichever comes first, within the New Vehicle Limited
Warranty coverage, We will charge a $100 fee for changes to coverage
("12/12 Surcharge"). On New Core Coverages and Super Duty Coverages
purchased beyond the 5 months or 5,000 miles of the 3 year or 36,000 miles
New Vehicle Limited Warranty coverage expiration on Ford and Competitive
Make Vehicles or beyond the 5 months or 5,000 miles of the 4 years or 50,000
miles New Vehicle Limited Warranty coverage expiration on Lincoln vehicles,
We will charge a $200 fee (Includes the 12/12 Surcharge) for changes to
coverage.
USED CORE COVERAGE PLANS: You may change Your coverage under
this Agreement within the first 90 days after the Signature Date.
11A. TRANSFERABILITY: You may transfer the remaining coverage of the
Vehicle under this Agreement, if You pay Us a $75 transfer fee and if You or
the transferee of this Agreement initiates the transfer process and provides the
following items to any Ford or Lincoln dealership or Us at P.O. Box 6045,
Dearborn, Michigan 48121 within 180 days of the vehicle sale;
(1) a letter, signed by You, transferring this Agreement to the transferee;
(11) a statement of the mileage on the Vehicle at the time of transfer; and
(Iii) the name and address of the transferee;
You may not transfer coverage if the Vehicle becomes a Branded Vehicle
or is repossessed. Transferred Agreements may not be cancelled.
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND:
(1) If the Selling Dealer receives a written cancellation request,
including a copy of Your Application, proof of payment and statement
of the odometer reading, on or before the 30th day from the Signature
Date and no claims have been filed under this Agreement, the Selling
Dealer will cancel this Agreement and refund the purchase price You
paid for this Agreement, minus a $75 processing fee for each plan
cancelled.
(2) If the Selling Dealer receives a written cancellation request,
including a copy of Your Application, proof of payment and statement
of the odometer reading, after the 30th day or a claim has been filed
at any time during the term of this Agreement from the Signature
Date the Selling Dealer will divide the purchase price You paid for the
Agreement by the number of miles or months of coverage provided
by this Agreement, whichever is greater. The
Selling Dealer will multiply this dollar amount by the remaining unused
miles or months, whichever Is less, and refund this amount ("Pro Rata
basis ) to You or Your lender, minus a $75 processing fee for each plan
cancelled.
(3) If the Selling Dealer is no longer in business, then You may
submit a written request to Us at the address referenced in 11 A.
(4) You may not cancel the options You purchased without canceling
the entire Agreement. If this Agreement expires under the time or
mileage limitations, You are not entitled to a refund. If we provided this
Agreement to You at no cost, You are not entitled to a refund.
(5) If You have financed this Agreement, (a) any refund due under this
Agreement will be made payable to the lienholder, up to the amount of
the lien; and (b) only that portion of a refund due under this Agreement
In excess of the amount of the lien will be paid to You, If this Agreement
was not financed, any refund due under this Agreement will be paid by
check issued in Your name,
(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement If You fail to comply with this
Agreement. If We cancel this Agreement, We will refund the purchase
price on a Pro Rata basis. If We provided this Agreement at no cost,
You are not entitled to a refund.
13. DISPUTE RESOLUTION & ARBITRATION: Either You or
We may choose to have any dispute related to this Agreement
or the Application decided by non-binding arbitration
administered by the Better Business Bureau (BBB). You agree
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TERMS AND CONDITIONS
not to consolidate or group Your dispute with other arbitration or
disputes concerning this Agreement or Application.
You agree that You will not participate in any class arbitration
concerning this Agreement or Application. We do not agree to class
arbitration. To learn about or begin arbitration, or get a copy of the
Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.
bbb.org/extendedserviceplan. If there is a conflict between the Rules
and this Agreement, this Agreement shall govern. If You Initiate the
arbitration process, BBB will charge You an arbitration filing fee of $50.
You may employ an attorney to represent You in the arbitration, but
an attorney is not required. We will not pay Your attorney fees if You
use an attorney. This Agreement is subject to the Federal Arbitration
Act, 9 U.S.C. §§1 at seq, The arbitration decision shall be in writing
with a supporting opinion.
14. STATE SPECIFIC PROVISIONS: The following provisions
are applicable In the states set forth below and modify only
those specific terms referenced. All other terms and conditions
are unchanged.
14.1 For Agreements In ALABAMA, ALASKA, HAWAII,
MAINE, MINNESOTA, MISSOURI, NEW JERSEY, NEW
MEXICO, SOUTH CAROLINA, TEXAS, AND WISCONSIN:
12A. (6) YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: In New Mexico, if You have not received your
refund amount within sixty (60) days of your cancellation request, and
within forty five (45) days of Your cancellation request in AL, AK, HI,
ME, MN, MO, NJ, SC, TX, and WI You are entitled to receive ten
percent (10%) of the refund amount outstanding for every month that
the refund is delayed.
14.2 For Agreements in ALABAMA, ALASKA, HAWAII,
MAINE, MINNESOTA, MISSOURI, NEW JERSEY, NEW
MEXICO, SOUTH CAROLINA, TEXAS AND VERMONT:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: If the Selling Dealer receives a written
cancellation request, Including a copy of Your Application, proof of
payment and statement of the odometer reading, on or before the 30th
day from the Signature Date and no claims have been filed under this
Agreement, the Selling Dealer will cancel this Agreement and refund
the purchase price You paid for this Agreement,
14.3 For Agreements in HAWAII, MINNESOTA, MISSOURI,
MONTANA, NEW JERSEY, NORTH CAROLINA, SOUTH
CAROLINA AND TEXAS: 12B, OUR RIGHT TO CANCEL THIS
AGREEMENT AND PROVIDE A REFUND: In HI, MN, MT, NC, NJ
and TX, We may cancel this Agreement within 5 days prior written
notice and 15 days prior written notice in MO, NJ and SC when sent
to You at Your last known address. Prior written notice Is not
required if cancellation is for any of the following reasons:
(a) You failed to pay the purchase price of this Agreement;
(b) You materially misrepresented any fact or circumstance to Us; or
(c) You substantially breached Your duties under this Agreement regarding the
Ve-hicle or its use.
14.04. ALABAMA:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If You have not made a claim, and the Selling Dealer did not
receive notice of cancellation within 30 days from the date the Selling Dealer
mailed or delivered this Agreement to You, We will charge You a cancellation
processing fee not to exceed $25.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement with five (5) days prior written
notice sent to You at Your last known address, Prior written notice is not
required If cancellation is for any of the following reasons: a) You failed to pay
the purchase price for this Agreement; or b) You materially misrepresented
any fact or circumstance to Us.
14.05 ALASKA:
12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL THIS
AGREEMENT AND RECEIVE A REFUND: (2) If the Selling Dealer receives
a written cancellation request, including a copy of Your Application, proof of
payment and statement of the odometer reading, after the 30th day or a claim
has been filed at any time during the term of this Agreement from the
Signature Date the Selling Dealer will divide the purchase price You paid for
the Agreement by the number of miles or months of coverage provided by this
Agreement, whichever is greater, The Selling Dealer will multiply this dollar
amount by the remaining unused miles or months, whichever is less, and
refund this amount ("Pro Rata basis ) to You or Your lender, minus a
cancellation processing fee equal to the lesser of 7.0% or $75.00.
12 (B). OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement within five days of written notice
sent to You at Your last known address, Prior written notice is not required if
cancellation is for any of the following reasons: (a) You failed to pay the
purchase price of this Agreement; or (b) You materially misrepresented any
fact or circumstance to Us. If We cancel this Agreement, We will refund the
purchase price on a Pro Rata basis. If We provided this Agreement at no cost,
You are not entitled to a refund.
14.6. CALIFORNIA:
1A. CALIFORNIA LICENSE NUMBER DISCLOSURE: THE CALIFORNIA
LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369.
1E. CALIFORNIA DEPARTMENT OF INSURANCE CONTACT
INFORMATION: If any promise made in this contract has been denied or has
not been honored within 60 days after Your request, You may contact the
California Department of Insurance at 1-800-927-4357 or access the
department s Internet website (www.insuranceca.gov).
2C. SALES TAX: Sales tax is not applicable in California,
6A (2) and 6B (2) EMERGENCY TRAVEL EXPENSE REIMBURSEMENT: If
Your Vehicle is disabled 100 or more miles from Your residence as a result
of a mechanical Failure covered by this Agreement or the New Vehicle
Limited Warranty, We will reimburse You up to $500 for the actual
Emergency Travel Expenses You Incur within the first 72 hours following the
disablement.
6A (3) and 6B (3) DESTINATION ASSISTANCE: If Your Vehicle is Inoperable
because of a Failure covered by this Agreement or the New Vehicle Limited
Warranty and You require transportation to Your destination, We will
reimburse Your transportation costs up to $75,
7. WHAT IS NOT COVERED BY THIS AGREEMENT
q. Repairs made to the Vehicle that are required due
to a condition that existed prior to the purchase of
this Agreement.
BD. CLAIMS APPROVAL: A valid claim will not be denied based solely on a
failure to obtain claim approval before commencing the repair if the repair
facility reasonably attempted to obtain approval.
9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain
coverage or reimbursement under this Agreement, You must: (1) properly
operate and maintain the Vehicle, and (11) provide proof of Scheduled
Maintenance Services when the Failure appears to be directly related to
the lack of required or recommended maintenance for Your Vehicle as
outlined in the Owner's or Scheduled Maintenance Guide. Proof of
Scheduled Maintenance Services Includes maintenance records that
show mileage, date of maintenance service, VIN and the maintenance
that was performed. Scheduled Maintenance Services require periodic
service checks based on mileage intervals and the make and model of
Your Vehicle. Please review the Owner's Guide for Your Scheduled
Maintenance Service requirements that are provided to You at the time of
vehicle purchase. If You perform Your own Scheduled Maintenance
Services, You must maintain a log including date, mileage and
description of each maintenance service and provide corresponding
receipts for purchases of parts and fluids.
12A. (1) (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE
A REFUND: If the Selling Dealer receives a written cancellation
request, including a copy of Your Application, proof of payment and
statement of odometer reading, on or before the 60th day from the
Signature Date and no claims have been filed under this Agreement,
the Selling Dealer will cancel this Agreement and refund the purchase
price You paid for this Agreement,
(1) (B) If the Selling Dealer receives a written cancellation request,
including a copy of Your application, proof of payment and statement of
the odometer reading, on or before the 60th day from the Signature
date and a claim has been filed under this Agreement, the Selling
Dealer will divide the purchase price You paid for this Agreement by
the number of miles or months of coverage provided by this
Agreement, whichever is greater. The Selling Dealer will multiply this
dollar amount by the remaining unused months or miles, whichever is
greater, and refund this amount ("Pro Rata" basis) to You or Your
lender,
(2) If the Selling healer receives a written cancellation request,
Including a copy of Your Application, proof of payment and statement
of the odometer reading, after the 60th day from the Signature Date
the Selling Dealer will divide the purchase price You paid for the
Agreement by the number of miles or months of coverage provided by
this Agreement, whichever is greater. The Selling Dealer will Issue a
Pro Rata refund to You or Your lender, minus a cancellation
processing fee equal to the lesser of $25 or 10% of the purchase
price.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement at any time during the term
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 7 of 12
TERMS AND CONDITIONS
of this Agreement if You fall to pay the purchase price of this
Agreement or for any material misrepresentation or fraud. We will
provide written notice, stating the specific grounds for cancellation, to
You at Your last known address. This Agreement will no longer be
valid five days after the postmark date of the notice, If any refund is
owed, a Pro Rata Refund will be issued to You or Your lender within
thirty days of the cancellation date. If We cancel this Agreement for
any of the reasons stated above, We will honor any claims for repair or
reimbursement if submitted to Us prior to the effective date of
cancellation, if eligibility requirements are met,
13. DISPUTE RESOLUTION & ARBITRATION - Either You or We may
choose to have any dispute related to this Agreement, or the
Application decided by non-binding arbitration administered by the
Better Business Bureau (BSB). To learn about or begin arbitration, or
get a copy of the Arbitration Rules, You may contact BBB at
800-955-5100 or www.auto.bbb.org/ extend edserviceplan. We will pay
Your reasonable arbitration fees and expenses that are in excess of
$125.
You may employ an attorney to represent You in the Arbitration, but an
attorney is not required. We will not pay Your attorney fees if You use
an attorney. If We request arbitration, We will pay the arbitration filing
fee,
This Agreement is subject to California law applicable to consumer
contracts and the California Arbitration Act (CCP section 1280 at,
seq,). Any arbitration decision shall be in writing with a supporting
opinion,
14.7. CONNECTICUT:
5. WHAT THIS AGREEMENT COVERS: If Your Vehicle is in Our
custody being repaired, the coverage under this Agreement will be
extended until the repair to Your Vehicle Is complete if this Agreement
expires within one year of purchase pursuant to the Application section
titled "COVERAGE TERM AND COST.
8A. WHERE TO GO FOR REPAIRS: (3) In house service is not
provided under this Agreement, You are responsible for any costs to
transport the covered Vehicle for service that exceed the towing
allowances referenced in Section 6A. of this Agreement,
12A (6). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: This Agreement is cancelable if the covered Vehicle is
returned, sold, lost, stolen, or destroyed.
3. DISPUTE RESOLUTION & ARBITRATION: If You purchased this
Agreement in Connecticut, You may pursue arbitration to settle
disputes between You and Us, You may mail your complaint to: State
of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attention: Consumer Affairs. The written complaint must
describe the dispute, identify the price of the product and cost of repair,
and include a copy of this Agreement,
14.8. FLORIDA:
2C. FRAUDULENT CLAIM NOTICE: Under the Code, any people who,
with the Intent to Injure, defraud or deceive any insurer, knowingly files
an application for coverage or a statement of claim that contains false,
incomplete or misleading information is guilty of a felony of the third
degree,
2D. FLORIDA OFFICE OF INSURANCE REGULATION: The Florida Office
of Insurance Regulation does not regulate the rates charged for
any plans sold pursuant to this Agreement. The Florida Office of
Insurance Regulation does not regulate Maintenance plans.
Maintenance plan coverage is optional and may only be
purchased In conjunction with the purchase of a motor vehicle
service agreement plan. The purchase price of a Maintenance
plan must be disclosed separate and apart from the premium of a
motor vehicle service agreement plan.
4. DEDUCTIBLES, STANDARD AND OPTIONAL: In the event You have
purchased the Disappearing Deductible option and Your Selling Dealer is no
longer in business, You may take Your vehicle to any Ford or Lincoln
dealership for repair or service and Your Disappearing Deductible will be
honored.
11A. TRANSFERABILITY: You may transfer the remaining coverage of the
Vehicle under this Agreement, if You pay Us a $40 transfer fee and if You or if
the transferee of this Agreement initiates the transfer process and provides the
following items to any Ford or Lincoln Dealership or Us at P,O, Box 6045,
Dearborn, Michigan 48121 within 180 days of the vehicle sale:
(1) a letter, signed by You, transferring this Agreement to the transferee;
(ii) a statement of the mileage on the Vehicle at the time of transfer; and
(iii) the name and address of the transferee;
You may not transfer coverage If the Vehicle becomes a Branded Vehicle
or Is repossessed. Transferred Agreements may not be cancelled.
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If We or the Selling Dealer receive a written cancellation request,
including a copy of Your Application, proof of payment and statement of the
odometer reading, on or before the 60th day from the Signature Date, We will
cancel this Agreement and refund the purchase price You paid under this
Agreement. If We or the Selling Dealer receive a written cancellation request,
Including a copy of Your Application, proof of payment and statement of the
odometer reading, after the 60th day from the Signature Date, You will receive
a refund of not less than 90% of the unearned pro rata premium paid under
this Agreement. If You have financed this Agreement, (a) any refund due
under this Agreement will be made payable to the Iienholder, up to the amount
of the lien; and (b) only that portion of a refund due under this Agreement in
excess of the amount of the lien will be paid to You. If this Agreement was not
financed, any refund due under this Agreement will be paid by check Issued in
Your name. You may not cancel the options You purchased without canceling
the entire Agreement and We will not charge You a cancellation processing
fee, If this Agreement expires under the time or mileage limitations, You are
not entitled to a refund.
(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement within 60 days from this
Agreement's Signature Date for any reason, After 60 days from this
Agreement's Signature Date, We may cancel this Agreement only for the
following reasons: a) If You failed to pay the purchase price for this Agreement
(in which case We must provide you notice of cancellation by certified mail); b)
If You materially misrepresented any fact or circumstance to Us at the time of
sale of this Agreement; c) If You substantially breached Your duties under this
Agreement to maintain or use the Vehicle as prescribed by the Manufacturer;
d) You failed to repair a tampered or disabled odometer on the Vehicle. If We
cancel this Agreement, We will make a refund of not less than one hundred
percent (100%) of the unearned gross amount that You paid for this
Agreement (equally prorated basis) and We will not charge You a
cancellation processing fee.
13. DISPUTE RESOLUTION & ARBITRATION - If the parties fail to agree on
any matter concerning this Agreement or the Application or You allege
damages under this Agreement or Chapter 634 of the Florida Statutes, then
the matter shall be submitted to arbitration upon the written demand of either
party. The parties may contact the Better Business Bureau (BBB) at
1-800-955-5100 or www.auto.bbb,org/ extendedserviceplan to learn about or
begin arbitration, The arbitrator's decisions shall be nonbinding on You and
Us, unless both parties mutually agree to accept the arbitrator's decision as
final. No suit shall be commenced in a federal, state or local court until such
time as both You and We first address our disagreement In an arbitration
proceeding pursuant to this Section 13. Each claim must be arbitrated
individually, If there is a conflict between the Rules and this Agreement, this
Agreement shall govern.
We will pay Your reasonable arbitration fees and expenses that are in excess
of $125. You may employ an attorney to represent You in the Arbitration, but
an attorney is not required. We will not pay Your attorney fees if You use an
attorney. If We request arbitration, We will pay the arbitration filing fee, This
Agreement is subject to the Federal Arbitration Act (9 U.S,C, section 1 at.
seq.) and the arbitration decision shall be In writing with a supporting opinion.
14.9. ILLINOIS:
5. WHAT THIS AGREEMENT COVERS: Unless specifically provided In
this Agreement, this Agreement does not cover "wear and tear . 12(A)(1)
&(2): YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written cancellation request,
including a copy of Your application, proof of payment and statement of the
odometer reading, on or before the 30th day from the Signature Date and no
claims have been filed under this Agreement, the Selling Dealer will cancel
this Agreement and refund the purchase price less a cancellation processing
fee, not to exceed 10% of the Agreement purchase price or $50, whichever is
less. If the Selling Dealer receives a written cancellation request, including a
copy of Your application, proof of payment and statement of the odometer
reading, after the 30th day or a claim has been filed at any time during the
term of this Agreement from the Signature Date, the Selling Dealer will divide
the purchase price You paid for the Agreement by the number of miles or
months of coverage provided by this Agreement, whichever Is greater. The
Selling Dealer will multiply this dollar amount by the remaining unused miles
or months, whichever is less, and refund this amount ("Pro -Rata basis") to
You or Your lender, and a cancellation processing fee that is the lesser of
10% of the Agreement purchase price or $50 for each plan cancelled,
14.10. INDIANA:
2C. PROOF OF PAYMENT - Your proof of payment to the Selling
Dealer, Administrator or Service Contract Provider constitutes proof of
payment to the Insurer listed in provision 1.D, of this Agreement.
2D. This service contract is not insurance and not subject to Indiana
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 8 of 12
TERMS AND CONDITIONS
Insurance Law.
14.11. LOUISIANA:
12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written notice of
cancellation within thirty (30) days from the date this Agreement was
delivered or mailed to You, Selling Dealer will provide You with a full
refund less a $50 processing fee.
(2) If You cancel this Agreement after 30 days from the date the
Agreement was delivered or mailed to You, You shall receive a refund
on a "Pro -Rata" basis less a $50 processing fee. For purposes of this
section 12.A. (2), "Pro Rata basis" will be determined by dividing the
purchase price You paid for the Agreement by the number of miles or
months of coverage provided by this Agreement, whichever is greater,
multiply this dollar amount by the remaining unused miles or months,
whichever is less.
14.12. MAINE:
1. E. ADMINISTRATION: All service Contract obligations in the state of
Maine are administered by:
Percepta Philippines, LLC
P.O. Box 6045
Dearborn, Michigan 48121
Toll Free Number: 800-521-4144
12. CANCELLATION AND REFUND
(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND:
(2) If the Selling Dealer receives a written cancellation request,
including a copy of Your Application, proof of payment and statement
of the odometer reading, after the 30th day or a claim has been filed at
any time during the term of this Agreement from the Signature Date
the Selling Dealer will divide the purchase price You paid for the
Agreement by the number of miles or months of coverage provided by
this Agreement, whichever is greater. The Selling Dealer will multiply
this dollar amount by the remaining unused miles or months,
whichever is less, and refund this amount ("Pro Rata basis") to You or
Your lender.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement at any time during the term
of this Agreement within 15 days prior written notice when sent to You
at Your last known address. We will state the effective date of the
cancellation and the specific grounds for cancellation. If any refund Is
owed, a Pro Rata Refund will be issued to You or Your lender within
thirty days of the cancellation date,
14.13. MINNESOTA:
3. MINNESOTA USED VEHICLE NOTICE:
If, on the date You purchased a used Vehicle from a Minnesota
Selling Dealer, A) the Vehicle had fewer than 36,000 miles from
Zero Miles, the Selling Dealer may be required to warrant the
Vehicle for (f) at least 60 days after the date You purchased the
Vehicle or (11) 2,500 miles, whichever occurs first.
B) If, on the date You purchased a used Vehicle from a Minnesota
Selling Dealer, the Vehicle had more than 36,000 miles but fewer
than 75,000 miles from Zero Miles, the Selling Dealer may be
required to warrant the Vehicle for (1) at least 30 days after the
date You purchased the Vehicle or (li) 1,000 miles, whichever
occurs first.
C) If, on the date You purchased a used Vehicle from a Minnesota
Selling Dealer, the Vehicle had more than 75,000 miles from Zero
Miles, the Selling Dealer Is not required to warrant the Vehicle.
7. WHAT IS NOT COVERED BY THIS AGREEMENT: (Additional
Exclusions or changes)
f) Damage caused by the environment and pollution, including airborne
fallout, chemicals, debris, tree sap, salt, hail, windstorm, lightning,
freezing, flooding, earthquake, snow or Ice;
j) Scheduled Maintenance Services,
1. For New Vehicles - repairs resulting from the lack of required or
recommended maintenance as contained in the Scheduled Maintenance
Guide for your vehicle;
2. For Used Vehicles - repairs resulting from the lack of required or
recommended maintenance, provided that, at the time the used Vehicle came
Into Your possession or control: 1) the Vehicle still retained its owner's manual;
or, 2) You were offered a copy of the owner's manual for an incremental
charge of ten dollars ($10) or less; or
3) the maintenance requirements contained In the Scheduled Maintenance
Guide were replaced with a new specific maintenance schedule.
1) Repairs to the Vehicle if the odometer
1. has been tampered with, but only if the tampering occurs while the Vehicle
Is In Your possession or control; or
2. If You have failed to have a broken odometer repaired, if the odometer
failed while the Vehicle is in Your possession or control.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement with (5) days prior written notice
sent to You at Your last known address. Prior written notice is not required if
cancellation is for any of the following reasons:
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us; or
c) You substantially breached Your duties under this Agreement regarding the
Vehicle or Its use,
d) if the VIN cannot be established because of actions for which You are
responsible.
14.14. MISSISSIPPI
1. ARBITRATION MAY ONLY PROCEED ON AN
INDI-VIDUAL BASIS, AND MAY NOT BE
CONSOLIDATED WITH OTHER ARBITRATIONS
OR ACCORDED ANY CLASS ACTION STATUS.
A. THIS SERVICE CONTRACT AGREEMENT,
INCLUDING THE APPLICATION, INVOKES
ARBITRATION UNDER THE FEDERAL
ARBITRATION ACT. EITHER YOU OR WE MAY
ELECT BINDING ARBITRATION TO RESOLVE
DISPUTES UNDER THIS SERVICE CONTRACT
AGREEMENT.
B. IF EITHER YOU OR WE DECIDE TO ARBITRATE
A DI-SPUTE REGARDING ANY ASPECT OF THIS
SERVICE CONTRACT AGREEMENT OR THE
APPLICATION AND THE SALE OF THE SERVICE
CONTRACT, AN ARBITRATOR WILL RESOLVE
THE DISPUTE. IF ARBITRATION IS SELECTED
TO RESOLVE THE DISPUTE, BOTH PARTIES
WAIVE THEIR RIGHTS TO RESOLVE THE
DISPUTE IN A COURT PROCEEDING.
C. IN AN ARBITRATION, ONE OR MORE OF THE
AR-BITRATORS (WHO ARE NEUTRAL
DECISION MAKERS) RENDER A DECISION
AFTER HEARING THE ARGUMENTS FROM ALL
PARTIES. ARBITRATION TAKES THE PLACE OF
A TRIAL AND DISPUTES ARE DECIDED BY
ARBITRATION, NOT A JUDGE OR JURY.
D. YOU AND WE ARE BOUND BY THE DECISION
OF THE ARBITRATOR AND THE RESULTS OF
THE ARBITRATION ARE BINDING AND FINAL
AND MAY NOT BE APPEALED TO A COURT.
E. IF YOU NEED ADDITIONAL INFORMATION
REGA-RDING THE DISPUTE RESOLUTION AND
ARBIT-RATION SECTION IN THE SERVICE
CONTRACT AGREEMENT, PLEASE CALL THE
TOLL FREE ASSISTANCE LINE AT 800-392-3673.
F. YOU HAVE 5 DAYS FROM DELIVERY OF
THIS SE-RVICE CONTRACT AGREEMENT
TO REJECT THE SERVICE CONTRACT
AGREEMENT IF YOU DO NOT WANT TO
ACCEPT THIS BINDING ARBITRATION
PROVISION. IF YOU REJECT THE SERVICE
CONTRACT AGREEMENT, YOU DO NOT
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 9 of 12
TERMS AND CONDITIONS
HAVE THE SERVICE CONTRACT
COVERAGE IT PROVIDES AND YOU ARE
ENTITLED TO A FULL REFUND OF THE
AMOUNT YOU PAID. IF YOU DO NOT
REJECT THE SERVICE CONTRACT
AGREEMENT WITHIN 5 DAYS, YOU HAVE
ACCEPTED IT. WE WILL PAY YOUR TOTAL
REASONABLE ARBITRATION FEES AND
EXPENSES. ARBITRATION PROCEEDINGS
MUST COMMENCE NO LATER THAN 120
DAYS AFTER THE FIRST NOTIFICATION BY
YOU OR US OF AN ELECTION TO
ARBITRATE A DISPUTE. UNLESS YOU AND
WE AGREE OTHERWISE, ALL
ARBITRATION PROCEEDINGS WILL BE
CONDUCTED AT A LOCATION IN THE
COUNTY OF YOUR RESIDENCE.
14.15. MISSOURI
12.(A) (2). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written cancellation request,
including a copy of Your Application, proof of payment and statement
of the odometer reading, after the 30th day or a claim has been filed at
any time during the term of this Agreement from the Signature Date the
Selling Dealer will divide the purchase price You paid for the
Agreement by the number of miles or months of coverage provided by
this Agreement, whichever is greater. The Selling Dealer will multiply
this dollar amount by the remaining unused miles or months, whichever
is less, and refund this amount ("Pro Rata basis") to You or Your
lender, minus a $50 processing fee for each plan cancelled.
14.16. NEBRASKA:
13. DISPUTE RESOLUTION & ARBITRATION: You and We must
mutually agree to have any dispute related to this Agreement or the
Application decided by nonbinding arbitration administered by the
Better Business Bureau (BBB). You agree not to consolidate or group
Your dispute with other arbitration or disputes concerning this
Agreement or Application. You agree that You will not participate in
any class arbitration concerning this Agreement or Application, To
learn about or begin arbitration, or get a copy of the Arbitration Rules,
You may contact BBB at 800-955-5100 or www.auto.bbb.org/
extendedserviceplan. If there is a conflict between the Rules and this
Agreement, this Agreement shall govern,
If You initiate the arbitration process, BBB will charge You an
arbitration filing fee of $50. You may employ an attorney to represent
You in the arbitration, but an attorney is not required. We will not pay
Your attorney fees if You use an attorney. This Agreement is subject to
the Federal Arbitration Act, 9 U.S.C. SS 1 at seq, The arbitration
decision shall be In writing with a supporting opinion.
14.17. NEVADA
2C. SPECIAL NOTICE - RENEWABILITY: This Agreement is non-
renewable, 7 (t): Taxis, vehicles used for competitive driving/
racing/ offroad use, fuel cell vehicles, performance modified
vehicles at point of sale (vehicles that qualify for coverage that are
later modified or altered with performance modified parts are
covered except for the performance modified parts and failures or
repairs resulting from the performance modified parts that were
not permanently affixed at point of sale), 4X2• equipped vehicles
modified with 4X4 AWD capabilities and Incomplete vehicles (e.g.
Chasls, cabs, cutaways, stripped chassis) except Ford, Chevrolet,
Dodge and GMC.
7 (x): WHAT IS NOT COVERED BY THIS AGREEMENT: This Agreement will
not be Issued for any Vehicle where the New Vehicle Limited Warranty
Is void at the time of Application. If this Agreement is already in effect
and the New Vehicle Limited Warranty on the vehicle becomes void,
this Agreement will not automatically exclude all coverage for the
Vehicle. In such situations, the Agreement will not cover any services
that would otherwise have been provided under the New Vehicle
Limited Warranty, but the Agreement will cover any other service listed
In the Agreement, unless such coverage is subject to other exclusions.
8A. (4). Prior approval may be necessary for services depending on the total
cost of the repair. If prior approval Is required, Your servicing dealer will
contact Ford ESP Prior Approval Headquarters for authorization.
12 A. (1). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND: If the Selling Dealer receives a written cancellation request,
Including a copy of Your Application, proof of payment and statement of the
odometer reading, on or before the 30th day from the Signature Date and no
claims have been filed under this Agreement, the Selling Dealer will cancel this
Agreement and refund the purchase price You paid for this Agreement. We will
refund the purchase price of the Agreement within 45 days of written notice. If
a full refund is not received within 45 days of Your written cancellation request,
You are entitled to receive an additional 10% on the refund amount owed to
You for each thirty day period.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: If this Agreement has been in effect for at least seventy (70) days,
We cannot cancel it prior to either: (1) its stated term, or (11) the one (1) year
anniversary of its original effective date, whichever occurs first, We may,
however, cancel this Agreement, at any time, within 15 days prior written
notice when sent to You at Your last known address, if the cancellation is for
any of the following reasons:
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us;
c) You were convicted of a crime that results in an increase in the service
required under this Agreement;
d) There Is a material change in the nature or extent of the required service or
repair to be substantially and materially Increased beyond that contemplated at
the time this Agreement was issued (such as the Vehicle is a Branded, Totaled
or Salvaged Vehicle, or the VIN cannot be established); or
e) We discover (1) an act or omission by You, or (2) a violation by You of any
condition of the Agreement that occurs during the term of the Agreement and
that substantially and materially Increases the service required under this
Agreement.
13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually
agree have any dispute related to this Agreement or the Application decided
by nonbinding arbitration administered by the Better Business Bureau (BBB).
You agree not to consolidate or group Your dispute with other arbitration or
disputes concerning this Agreement or Application, You agree that You will
not participate in any class arbitration concerning this Agreement or
Application. To learn about or begin arbitration, or get a copy of the Arbitration
Rules, You may contact BBB at 800-955-5100 or www. auto,bbb,org/
extended serviceplan. If there is a conflict between the Rules and this
Agreement, this Agreement shall govern,
If You initiate the arbitration process, BBB will charge You an arbitration filing
fee of $50. You may employ an attorney to represent You in the arbitration,
but an attorney Is not required. We will not pay Your attorney fees if You use
an attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C.
SS 1 et seq, The arbitration decision shall be in writing with a supporting
opinion.
14.18. NEW HAMPSHIRE:
2C. SPECIAL NOTICE TO NEW HAMPSHIRE RESIDENTS ONLY: Please
direct all questions or complaints concerning this Agreement to Us at P.O.
Box 6045, Dearborn, Michigan 48121. In the event You do not receive
satisfaction under this contract, You may contact the New Hampshire
Insurance Department at either: 21 South Fruit Street, Suite 14, Concord,
New Hampshire 03301, or (800) 852-3416,
14.19. NEW MEXICO:
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: If this Agreement has been in effect for at least seventy (70) days,
We cannot cancel it prior to either: 1) Its stated term, or, 11) the one (1) year
anniversary of its original effective date, whichever occurs first. We may,
however, cancel this Agreement at any time, with fifteen (15) days prior
written notice sent to You at your last known address, if the cancellation is for
any of the following reasons:
a) You failed to pay the purchase price for this Agreement;
b) You materially misrepresented any fact or circumstance to Us;
c) You were convicted of a crime that results in an increase in the service
required under this Agreement;
d) there is a material change in the nature or extent of the required service or
repair that occurs after the Signature Date that causes the required service or
repair to be substantially and materially increased beyond that contemplated at
the time this Agreement was Issued (such as the New Vehicle Limited
Warranty of the Vehicle has been voided, in whole or in part, the Vehicle is a
Branded, Totaled or Salvaged Vehicle, or the VIN cannot be established) or,
e) We discover (1) an act or omission by You or (2) a violation by You of any
condition of the Agreement that occurs during the term of the Agreement and
that substantially and materially increases the service required under this
Agreement.
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 10 of 12
TERMS AND CONDITIONS
14.20. NORTH CAROLINA:
12A. (1) & (2) YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: If You cancel this Agreement, the Selling Dealer
will refund the unearned purchase price prorated based upon the lesser
of the unused months or miles of coverages, minus a cancellation
processing fee equal to the lesser of 10% or $75.00.
14.21, OREGON:
2C. COMPLAINTS: Unresolved complaints can be addressed to the
Department of Consumer and Business Services, Oregon Insurance
Division, Consumer Advocacy Unit, 350 Winter Street NE, Room 300-2,
Salem, Oregon 97301. The telephone number is 1-888-877-4894.
13. DISPUTE RESOLUTION AND ARBITRATION: If You and We
cannot agree to a claim settlement and You have exhausted all internal
appeals, You and We may agree to have any dispute related to or
arising from this Agreement or the Application decided by non-binding
arbitration administered by the Better Business Bureau (BBB). To learn
about or begin arbitration, or get a copy of the Arbitration Rules, You
may contact BBB at 800-955-5100 or www.auto.bbb.org/
extendedserviceplan. We will pay Your reasonable arbitration fees
and expenses that are in excess of $100. You may employ an attorney
to represent You in Arbitration, but an Attorney is not required. We will
not pay Your attorney fees if You use an attorney. If We request
arbitration, We will pay the arbitration filing fee, This Agreement is
subject to ORS 36,600-36,740. Arbitration will take place in the state of
Oregon in accordance with Oregon laws unless You and We mutually
agree to another location. All arbitration decisions shall be in writing
with a supporting opinion,
14.22. SOUTH CAROLINA:
2C. SPECIAL NOTICE - WHO YOU SHOULD CONTACT (SOUTH
CAROLINA RESI-DENTS ONLY): Please direct all questions or
complaints concerning this Agreement to Us at P.O, Box 6045,
Dearborn, Michigan 48121. In the event that We do not timely resolve
such matters, You may contact the South Carolina of Insurance at
either: Post Office Box 100105, Columbia, South Carolina,
29202-3105, or (800) 768-3467.
14.23. TEXAS:
2C. SPECIAL NOTICE - FOR GENERAL INFORMATION, WE MAY
BE CONTACTED AT 800.392 -FORD.
2D. COMPLAINTS: Unresolved complaints concerning a provider or
questions concerning the registration of a service contract provider may
be addressed to the Texas Department of Licensing and Regulation, P.
0. Box 12157, Austin, Texas 78711, telephone number 512-463-6599
or 800- 803-9202.
12. (A). YOUR RIGHT TO CANCEL THIS AGREEMENT AND
RECEIVE A REFUND: (2). If the Selling Dealer receives a written
cancellation request, including a copy of Your Application, proof of
payment and statement of the odometer reading, after the 30th day or a
claim has been filed at any time during the term of this Agreement from
the Signature Date the Selling Dealer will divide the purchase price You
paid for the Agreement by the number of miles or months of coverage
provided by this Agreement, whichever is greater, The Selling Dealer
will multiply this dollar amount by the remaining unused miles or
months, whichever is less, and refund this amount ('Pro Rata basis") to
You or Your lender, minus a $50 processing fee for each plan
cancelled.
(6) The right to cancel this Agreement is not transferable to
subsequent Service Contract Holders.
14.24. WASHINGTON:
2B. INSURER CUT -THROUGH BENEFITS: You are not required to
wait sixty (60) days to file a claim for service or other benefit owed
pursuant to this Agreement directly with the Insurer of this Agreement.
7. WHAT IS NOT COVERED BY THIS AGREEMENT:
i) Repairs to a covered part caused by the lack of required or
recommended maintenance,
10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for
coverage for which Your vehicle is Ineligible or coverage in excess of
the maximum allowed under this Agreement, We will refund the excess
charge, If You financed Your Agreement We will send the refund to
Your lender with instructions to credit Your loan, We may cancel this
Agreement within 60 days of this Agreement being mailed or delivered
to You for Ineligible or excess coverage. You will be notified of the
refund and the termination of any ineligible or excess coverage.
12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE
A REFUND:
(1) If You have not made a claim under this Agreement and the Selling
Dealer receives written notice of cancellation within 30 days after this
Agreement was delivered or mailed to You, the Selling Dealer will
provide you with a full refund of the purchase price paid. (2) If You have
not made a claim under this Agreement and You cancel this Agreement
30 days after the date this Agreement was delivered or mailed to You,
You shall receive a pro rata refund of the unearned purchase price
based upon the unused months or miles of coverage remaining,
whichever is less, minus a $25 cancellation processing fee. (6) If the
Selling Dealer does not pay You the full refund amount within 30 days
of Our receipt of Your cancellation request, You are entitled to receive
an additional 10% based on the refund amount owed to You.
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement only within 60 days of this
Agreement being mailed or delivered if You fail to comply with this Agreement.
If We cancel this Agreement, We will refund the purchase price on a Pro Rata
basis. If We provided this Agreement at no cost, You are not entitled to a
refund,
12C. WHO ISSUES REFUND PAYMENTS: Refund payments will be made by
the Selling Dealer, your Ilenholder, The American Road Insurance Company or
Us.
13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually
agree to have any dispute related to this Agreement or the Application
decided by binding arbitration administered by the Better Business Bureau
(BBB), You agree not to consolidate or group Your dispute with other
arbitration or disputes concerning this Agreement or Application. You agree
that You will not participate in any class arbitration concerning this Agreement
or Application. To learn about or begin arbitration, or get a copy of the
Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.
org/extendedserviceplan. If there is a conflict between the Rules and this
Agreement, this Agreement shall govern.
If you initiate the arbitration process, BBB will charge You an arbitration filing
fee of $50. You may employ an attorney to represent You in the arbitration,
but an attorney is not required. We will not pay Your attorney fees if You use
an attorney.
This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. §§1 at seq.
The arbitration decision shall be in writing with a supporting opinion.
Arbitration proceedings concerning this Agreement, the Application and the
sale or solicitation thereof will be held at a location in the closest proximity to
Your permanent residence,
13A. CIVIL ACTION: The State of Washington is the jurisdiction of any civil
action in connection with this Service Contract.
14.25, WISCONSIN:
1.E. ADMINISTRATION: All service contract obligations in the state of
Wisconsin are administered by:
COVERAGE/CLAIMS CANCELS/
TRANSFERS
Percepta Philippines, LLC
P.O, Box 6045
Dearborn, Michigan 48121
Toll Free Number: 800-521-4144
STATE FILINGS
The American Road Insurance Company
P.O, Box 6045
Dearborn, Michigan 48121
2C. WISCONSIN DISCLOSURE: THIS CONTRACT IS SUBJECT TO
LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF
INSURANCE.
12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
REFUND:
(1) If the Selling Dealer receives a written cancellation request, including a
copy of Your Application, proof of payment and statement of the odometer
reading, on or before the 30th day from the Signature Date the Selling Dealer
will cancel this Agreement and refund the purchase price You paid for this
Agreement.
(2) If the Selling Dealer receives a written cancellation request, Including a
copy of Your Application, proof of payment and statement of the odometer
reading, after the 30th day from the Signature Date, the Selling Dealer will
divide the purchase price You paid for the Agreement by the number of miles
or months of coverage provided by this Agreement, whichever is greater. The
Selling Dealer will multiply this dollar amount by the remaining unused miles or
months, whichever is less, and refund this amount ('Pro -Rata" basis) to You or
Your Lender,
12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
REFUND: We may cancel this Agreement within five (5) days of providing prior
written notice to You at Your last known address If:
a) You fall to pay the purchase price of this Agreement
b) You materially misrepresent any fact or circumstance to Us
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 11 of 12
TERMS AND CONDITIONS
c) You substantially breach Your duties under this Agreement regarding the
Vehicle or its use, If We cancel this Agreement, We will refund the purchase
price on a Pro Rata basis. If We provided this Agreement at no cost, You are
not entitled to a refund.
13. DISPUTE RESOLUTION & ARBITRATION: You or We must mutually
agree to have any dispute related to this Agreement or the Application decided
by nonbinding arbitration administered by the Better Business Bureau (BBB).
To learn about or begin arbitration, or get a copy of the Arbitration Rules, You
may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedservicepIan,
If there is a conflict between the Rules and this Agreement, this Agreement
shall govern.
If You initiate the arbitration process, BBB will charge You an arbitration
filing fee of $50. You may employ an attorney to represent You in the
arbitration, but an attorney Is not required. We will not pay Your attorney
fees if You use an attorney. This Agreement is subject to the Federal
Arbitration Act, 9 U.S.C. §§1 et seq, The arbitration decision shall be in
writing with a supporting opinion.
KITTITAS COUNTY SHERIFF
ACCOUNTING
FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 12 of 12