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INTRODUCTION <br />Our agreement consists of this contract, the appendices, and the additional materials we reference in the <br />attached Appendix 1. <br />Guiding principles <br />We strive to operate in accordance with the following principles: <br />We want to work together with America's best physicians to improve the health care experience of <br />our customers. <br />• We respect and support the physician/patient relationship while adhering fairly to the contract for <br />benefits we provide our customers. <br />• Whether a particular treatment is covered under a benefit contract should not determine if the <br />treatment is provided. Physicians and health care professionals should provide the care they believe <br />is necessary regardless of coverage. <br />• You should discuss treatment options with patients regardless of coverage. We encourage that <br />communication. <br />• Physicians .should describe any factors that could affect their ability to render appropriate care. <br />Matters such as professional training, financial incentives, availability constraints, religious or <br />philosophical beliefs, and ,similar matters are all things that a physician should consider discussing <br />with a patient. We encourage these communications. We urge full disclosure. <br />• Fairness and efficiency will govern the ways in which we administer our products. We will make our <br />determinations promptly. Our commitments to our customers will be clear. We will honor our <br />agreements. When it comes to coverage determinations, the language of the benefit contract will take <br />precedence. <br />Next steps <br />Please read this agreement. If you have questions, write to or call: <br />UnitedHealthcare <br />Market VP MN101-DO03 <br />9700 Healthcare Lane <br />Minnetonka, MN 55343 <br />(866)574-6088 <br />You can visit our website at www.unitedhealtheareontine.com (UnitedHealthcare Online®) for additional <br />details on items described in the agreement. If the agreement is acceptable to you, please sign both of the <br />enclosed copies of the contract, and send both copies to the address above. <br />UHCISMGA. 03.12. WA Parties bound to confidentiality under Section'About data and confidentiality' <br />-I- <br />