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Dear Crossmatch Customer: <br />~ <br />CROSS MATCH"' - <br />Thank you for being a valued Crossmatch customer. Attached please find a maintenance contract renewal quote for your live <br />scan system. Renewals are sent based on the serial number of the fingerprint or palm print scanner at the time of expiration. <br />Customers with multiple scanners may receive several notices from our automated system throughout the year. For questions, <br />customized or comprehensive quotation, please contact us at: maintenanceconll:acts@crossmatch.com. We will need your <br />company name, contact, phone and the serial numbers of all your scanners. <br />Maintenance Contract Benefits: <br />v Hardware repairs, all parts and labor covered by Crossmatch for failures occurring under normal use. Avoid $800 <br />minimum repair charge, applicable for units not under maintenance contract <br />v 24/7 help-desk telephone support. Customers without a Maintenance Contract are limited to customer support only <br />during regular business hours, 8am to 6pm EST Mon -Fri. <br />v Avoid $200 hourly fee for phone support which is applicable for systems not currently under a maintenance contract. <br />v Twenty-four hour (next business day) replacement on units inside the continental US. Avoid delay in shipping <br />unit to Cross Match Headquarters for repair. <br />v Software upgrades can be costly. Customers with Maintenance Contracts do not pay for Crossmatch Software <br />upgrades, only a small labor fee. Avoid $1100 fee for upgraded software. <br />v State and other Agencies mandate quarterly software updates for submitters. Customers with a current contract <br />receive free Agency mandated updates for their software. Avoid $400.00 fee per update. <br />v Cross Match pays all domestic shipping costs. Avoid freight charges. <br />How to renew: If your company has credit terms, submit a purchase order with the Crossmatch quote number on the face of the <br />purchase order or SIGN and DATE the quote page and return it by email, mail or fax to+ 1 (561) 622-9938. If paying by Credit Card <br />(MasterCard/VISA), fill out and sign the attached credit card form return along with the signed quote. <br />Return your order for maintenance renewal by the expiration date to avoid a lapse in coverage after which time service calls will be <br />at time/materials. <br />The Customer Care Service Group Desk is toll free: +1 (866) 276-7761 Option 1 or email: CMCC@crossmatch.com, You can also <br />open a support case through our website using our web form located at https://www.crossmalch.com/con,pany/suppQrtlre911estJ <br />Special Notes: <br />Taxes are different in every state and are added to your invoice, if applicable. If your company is tax-exempt please submit the <br />tax-exempt certificate along with the signed quote and/or purchase order. <br />For maintenance contract questions, contact us at: maintenanceocmlract @crossmntch.CQm <br />Sincerely, <br />Gwenn Huson <br />Contract Renewal Representative <br />+1 650 474 4010 <br />3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 <br />PHONE +1 (561) 622-1650 FAX +1 (561) 828-7717 <br />www.crossmatch com <br />1