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<br /> Statement of Work <br /> <br />September 29, 2026 - Version 4.0 Microsoft Purview Data Security Strategy Page 8 <br />• If applicable, systems within the scope of this SOW must have an active and current maintenance and support <br />contract (“Maintenance Agreement”). Evaluation licenses or hardware must be converted to fully licensed and <br />entitled levels prior to commencement of the engagement. <br />• Client acknowledges and accepts that any hardware or software not available may delay the Project schedule and <br />be subject to a Change Request. <br />• If requested by Trace3, Client will provide a Trace3 field resource remote access to Client's IT environment with <br />access to In-Scope Items from a secure remote location. When feasible, Trace3 will complete all Project work <br />remotely (a) over Webex sessions with the Parties’ resources, (b) Teams sessions with the Parties’ resources, or <br />(c) over a VPN connection with Trace3 resources. <br />2.6 RESPONSIBILITIES <br />2.6.1 Trace3 Responsibilities <br />During the Term, Trace3 will undertake the following responsibilities reasonably applicable to the execution of the <br />Deliverables: <br />• Trace3 will submit written reports, and any documentation related to the status and success of execution of the <br />Deliverables to Client as mutually agreed upon by the Parties. <br />• Trace3 will provide Client a lead contact person for the Project (the "Trace3 Project Lead") with such qualifications, <br />expertise, and knowledge necessary and applicable for Trace3 to fulfill its obligations under this SOW. <br />• Trace3 will make commercially reasonable efforts to maintain consistency in the Trace3 Project team which will <br />be responsible for the delivery of Services hereunder. Trace3 and Client agree that certain staffing factors (e.g. <br />terminations, resignations, promotions, long term disabilities) may require changes in the Trace3 resources <br />delivering the Services hereunder. In the event that a change of Trace3 personnel is required, Trace3 shall: (i) if <br />the applicable personnel is named under this SOW, provide reasonable notice to Client of such change, (ii) ensure <br />that a full knowledge transfer occurs between new and incumbent personnel without cost to Client, and (iii) <br />ensure that any new personnel have the skills and experience necessary to perform the Services. <br />2.6.2 Client Responsibilities <br />During the Term, Client will undertake the following responsibilities reasonably applicable to the performance and delivery <br />of the Deliverables: <br />• Client will designate a single point of contact and the departmental designees to be trained, and will make <br />stakeholders reasonably available for working sessions. <br />• Client will provision required access within three (3) business days of request; delays beyond five (5) business days <br />may result in a schedule and/or fee adjustment via a Change Request. <br />• Client will provide Trace3 personnel assigned to work at Client's premises reasonable use of Client's facilities. Prior <br />to the Project Start Date, Client will complete all necessary facilities arrangements, and such arrangements will <br />stay in place throughout the Term. <br />• Client will make available to Trace3 knowledgeable Client personnel promptly upon a request from Trace3 via <br />phone or e-mail to provide background information and clarification of information required by Trace3 personnel <br />to perform and deliver the Deliverables. <br />• Client is responsible for providing an environment that is prepared and ready for Services to commence on the <br />Project Start Date. <br />• Client will be responsible for any business and data application testing and all necessary data backup in <br />preparation for and during the performance and delivery of the Deliverables. It is recommended Client perform a <br />backup of all data that could be impacted by this Project prior to the Project Start Date. <br />• Client is responsible for the identification and interpretation of, and ensuring compliance with, any laws, statutes, <br />rules, regulations and standards applicable to its or its affiliates’ business or operations.