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Master Solutions Agreement <br /> <br />A-1 <br />Revised August 2022 <br />MSA <br />Annex A – MSA General Terms <br />1. DEFINITIONS <br />(a) "Confidential Information" means confidential and/or proprietary information related to technology and business <br />activities, including, but not limited to, business outlooks, revenue, pricing, trade secrets, computer hardware, <br />programs and software (including, but not limited to, code, software output, screen displays, file hierarchies, <br />graphics and user interfaces), formulas, data, inventions, techniques, product designs, strategies, third party <br />confidential information, and all other information that is clearly marked or identified as confidential or <br />proprietary when disclosed to the receiving Party or could be reasonably understood by the receiving Party to be <br />confidential or proprietary. <br />(b) “County Data” means all data, records, and information, in any form, that is created, collected, received, <br />maintained, processed, stored, or transmitted by Trace3 or its Subcontractors on behalf of, or provided by or on <br />behalf of, the County in connection with this Agreement, including any County Confidential Information. <br />(c) "Deliverable Specifications" means the requirements (including levels of accuracy, quality, completeness, <br />timeliness, responsiveness, resource efficiency and productivity) set forth in a SOW or Purchase Order and used <br />to measure the completeness or adequacy of the Deliverables. <br />(d) "Fees" means amounts payable by Client to Trace3 for the provision of the Deliverables. <br />(e) "Invoice" means a written invoice submitted by Trace3 to Client for the payment of Fees. <br />(f) “Personnel” means the employees, agents, and representatives of Trace3 who perform work or provide <br />Deliverables under this Agreement, and, where the context requires, Subcontractor Personnel. <br />(g) "Purchase Order" means a written order to purchase Deliverables, issued and signed by Client and accepted by <br />Trace3 in its sole discretion. <br />(h) "SOW" means a mutually agreed upon written Statement of Work signed by the Parties, which authorizes and <br />specifies the pricing terms, technical specifications and performance requirements for Trace3 to provide and <br />deliver the Deliverables, as may be modified from time to time by way of the project change process described in <br />Section 3 (Project Change Process). <br />(i) “Subcontractor” means any third party to whom Trace3 delegates any of its duties or obligations under this <br />Agreement or any SOW or Purchase Order, at any tier. <br />(j) “Subcontractor Personnel” means the employees, agents, and representatives of a Subcontractor. <br />2. DELIVERABLES <br />(a) Scope of Deliverables. Trace3 will provide certain Deliverables to Client in accordance with the terms and <br />conditions of this Agreement and one or more SOWs.