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Page 3 of 3 <br />Information Technology “Study Session Staff Report”, 3/31/2026 <br />technical support. <br />General advantages: Balances internal capacity with external backstop; may improve <br />recruitment feasibility; supports phased transition of knowledge and responsibility. <br />General considerations: Ongoing dependency for higher-complexity work; requires <br />active coordination to avoid split ownership or unclear accountability. <br />Option C — Expand consultant-managed model; IT provides front-line <br />administration and liaison <br />Concept: “Lean in” to the consulting firm to manage, direct, and develop the GIS <br />program, with County IT continuing to provide front-line support such as licensing <br />administration, ticket triage, and coordination between departments and the consultant. <br />This would continue to require involvement from the IT Assistant Director and the GIS <br />Support Technician. <br />General advantages: Potentially faster access to specialized expertise; reduced <br />recruitment burden; may accelerate certain project-based deliverables. <br />General considerations: Higher long-term vendor dependency; continuity and <br />institutional knowledge remain partly externalized; requires strong contract management, <br />clear deliverables, and defined governance to ensure responsiveness and cost control. The <br />county stakeholders may need to align expectations to the consultant’s SLA. <br /> <br />FISCAL IMPACTS: Regardless of the chosen direction, the IT department sees no way <br />forward that does not require the county to increase spending to provide adequate support <br />for the GIS program. <br /> <br />ATTACHMENTS: <br /> <br />Legal consultation? No <br />Finance consulted? Yes