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3.4 Medical Necessity Determination. Health Plan's determination with regard to Medically Necessary <br />services and scope of Covered Services, including determinations of level of care and length of stay <br />benefits available under the Member's health program shall govern. The primary concern with respect to <br />all medical determination shall be the interest of the Member. <br />3.5 Member Services. Health Plan will provide services to Members including, but not limited to, assisting <br />Members in selecting a primary care physician, processing Member complaints and grievances, informing <br />Members of the Health Plan's policies and procedures, providing Members with membership cards, <br />providing Members with information about Health Plan, and providing Members with access to Health <br />Plan's Provider Directory, updated from time to time, identifying the professional status, specialty, office <br />address, and telephone number of Health Plan contracted providers. <br />3.6 Provider Services. Health Plan will maintain a Provider Manual describing Health Plan's policies and <br />procedures, Covered Services, limitations and exclusions, and coordination of benefits information. <br />Health Plan will maintain a Provider Services Department available to educate Provider regarding Health <br />Plan's policies and procedures. <br />3.7 Medical Director. Health Plan will employ a physician as medical director who shall be responsible for <br />the management of the scientific, technical, and medical aspects of Health Plan. <br />ARTICLE FOUR - TERM AND TERMINATION <br />4.1 Term. This Agreement shall commence on the Effective Date indicated on page one of this Agreement <br />and will continue in effect for one (1) year and will renew for successive one (1) year terms unless <br />terminated by either Party in accordance with this Agreement or in accordance with applicable state <br />licensing statutes and regulations set forth in Attachment 1 and Attachment 2. <br />4.2 Termination without Cause. This Agreement may be terminated without cause by either party on at <br />least one hundred twenty (120) days written notice to the other party. <br />4.3 Termination with Cause. In the event of a breach of any material provision of this Agreement, the party <br />claiming the breach will give the other party written notice of termination setting forth the facts <br />underlying its claim(s) that the other party has breached the Agreement. The party receiving the notice of <br />termination shall have thirty (30) days from the date of receipt of such notice to remedy or cure the <br />claimed breach to the satisfaction of the other party. During this thirty (30) day period, the parties agree to <br />meet as reasonably necessary and to confer in good faith in an attempt to resolve the claimed breach. If <br />the party receiving the notice of termination has not remedied or cured the breach within such thirty (30) <br />day period, the party who provided the notice of termination shall have the right to immediately terminate <br />this Agreement. <br />4.4 Immediate Termination. Notwithstanding any other provision of this Agreement, Health Plan may <br />immediately terminate this Agreement and transfer Member(s) to another provider by giving notice to <br />Provider in the event of any of the following: <br />a. Provider's license or certificate to render health care services is limited, suspended or revoked, or <br />disciplinary proceedings are commenced against Provider by the state licensing authority. <br />b. Provider fails to maintain insurance required by this Agreement. <br />c. Provider loses credentialed status. <br />d. Provider becomes insolvent or files a petition to declare bankruptcy or for reorganization under the <br />bankruptcy laws of the United States, or a trustee in bankruptcy or receiver for Provider is appointed <br />by appropriate authority. <br />e. if Provider is capitated and Health Plan determines Provider to be financially incapable of bearing <br />capitation or other applicable risk -sharing compensation methodology. <br />f. Health Plan determines that Provider's facility and/or equipment is insufficient to render Covered <br />Services to Members. <br />MHWPROV22.3 MHWPSA/Revised Jan 2024 Page 13 of25 <br />