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PS-11121.1 <br />10 <br />● Assign practice exercises to Customer to gain familiarization. <br />● Assist Customer during first real-life solicitation posting, and opening (if during <br />deployment). <br />● Respond to questions regarding configured system functionality. <br />Customer will: <br />● Complete practice exercises to gain familiarization. <br />● Identify internal Admin Users & security permissions for all other users. <br />Completion Criteria <br />● Working sessions have been conducted. <br /> <br />Launch <br />HyperAdopt <br />OpenGov will: <br />● Provide up to eight (8) hours of remote working session(s) to answer any questions <br />following solution acceptance. <br />● Send Solution Acceptance Document <br />● Transition for project team to Customer Success. <br />Customer will: <br />● Identify issues and attend sessions. <br />● Sign Solution Acceptance Document <br />Completion Criteria <br />● Customer sign-off that the project has been completed.