Laserfiche WebLink
,a <br />GUARDIAAT RFID <br />(d) GUARDIAN RFID OnDemand Availabilitv Attainment Tarqets and Actuals. Every calendar <br />quarter, GUARDIAN RFID will compare confirmed Unscheduled Downtime to the GUARDIAN <br />RFID OnDemand Availability Attainment target and actual amounts listed in the table below. lf the <br />actualAttainment does not meet the target Attainment, as shown in the table below, the <br />corresponding Customer Relief, as shown below, will apply on a quarterly basis throughout the <br />Term: <br />3. GUARDIAN RFID ONDEMAND CLOUD SERVER RECOVERY <br />ln the event of a Disaster, GUARDIAN RFID will recover the Customer's data (including lnmate Data) <br />and continue to provide GUARDIAN RFID OnDemand at a recovered or alternate operational data <br />center within the times defined in the table below following the start of such Disaster. GUARDIAN <br />RFID will also provide Customer Relief, as shown below, to the Customer for any calendar quarter <br />where the RPO or RTO targets are not met, <br />4. INCIDENT PRIORITIES, CHARACTERISTICS, AND RESOLUTION <br />(a) lncident Trackinq. ln the event of an issue with the GUARDIAN RFID requiring support, the <br />GUARDIAN RFID System Agreement Renewal | 27 <br />02020 GUARDIAN RFID. All rights reserved. GUARDIAN RFID is a U.S. registered trademark. <br />Confi dential & Proprietary. (Rev. 7 12020) <br />Target Actual Customer Relief <br />100% <br />100o/o - <br />95% <br />Prompt, remedial action will be taken. <br /><95o/o <br />Will be deemed to be a Notice of Non-Conformity, which will be deemed (i) <br />to have been corrected if the subsequent calendar quarter's Actual <br />GUARDIAN RFID OnDemand Availability is >95%, or (ii) to not have been <br />corrected if the subsequent calendar quarter's Actual GUARDIAN RFID <br />OnDemand Availability is <95%. <br />ln situations where a Notice of Non-Conformity is deemed not to have been <br />corrected due to the subsequent calendar quarter's Actual GUARDIAN <br />RFID OnDemand Availability being <95o , the Customer will be entitled to <br />terminate the Agreement under Section 15(d) of the Agreement, except that <br />such notice of termination will be effective upon receipt by GUARDIAN <br />RFID. <br />Actual Customer Relief <br />RPO <br />32 Hours Prompt, remedial action will be taken. <br />>2 Hours Will be deemed to be a Notice of Non-Conformity, which is deemed to be <br />not to have been corrected. The Customer will be entitled to terminate the <br />Agreement under Section 15(d) of the Agreement, except that such notice <br />of termination will be effective upon receipt by GUARDIAN RFID. <br />RTO <br />34 Hours Prompt, remedial action will be taken. <br />>4 Hours Will be deemed to be a Notice of Non-Conformity, which is deemed to be <br />not to have been corrected. The Customer will be entitled to terminate the <br />Agreement under Section 15(d) of the Agreement, except that such notice <br />of termination will be effective upon receipt by GUARDIAN RFID.