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Cayenta Managed Services – Schedule “A” <br /> <br /> Cayenta, A Division of N. Harris Computer Corporation Page 9 <br /> <br />Archive logs Y <br />Purge logs Y Default 30 Days <br />Retention <br />Install new SSL Certificate(s) Y Customer must provide <br />the certificate <br />Restart web server (Tomcat) Y <br />Software Manager Virtual Appliance <br />Administration of the Virtual Machine’s Ubuntu operating <br />system Y <br />OS Updates applied in <br />conjunction with <br />Support/Compatibility by <br />Cayenta R&D <br />Administration of the Virtual Machine’s software <br />applications Y <br />Administration of the Virtual Machine’s Docker and <br />Nginx installation Y <br />System cleanup and maintenance script execution Y <br />Purge system logs Y Default 30 Days <br />Retention <br />Troubleshoot issues related to the Virtual Appliance Y <br />Requires Customer IT to <br />rule out hardware, network <br />(IT-site) issues <br />BACKUP AND RESTORATION <br />CMS will work with the Customer IT team to review backup and restoration policies and procedures and provide <br />recommendations. Services included: <br />Review and provide recommendations for Application Files <br />backup and restoration policies and procedures. This <br />includes Cognos but does not report output files. <br /> Y <br />Review and provide recommendations for non-Application <br />Files backup policies and restoration and procedures. This <br />includes items such as Cayenta file (contact) attachments <br />and Cognos report outputs. <br /> Y <br />UPDATES AND PATCHES <br />CMS performs regular maintenance to ensure that your Production and Non-Production Add-On Product environments <br />are at the appropriate versions. Any dependencies for the Core Product will also be completed by CMS in order to fully <br />update the Add-On Products. Services included: <br />Applicable to Software Manager Based Products <br />Apply updates and Core Product patch dependencies to <br />the Production environment Y <br />Apply updates and Core Product patch dependencies to <br />dedicated non-production environment(s) Y Environment(s) must be <br />specified in requests. <br />Specific to Customer Self-Service & Cayenta Router <br />Apply updates and Core Product patch dependencies to <br />the Production environment Y <br />Apply updates and Core Product patch dependencies to <br />dedicated non-production environment(s) Y Environment(s) must be <br />specified in requests. <br />Maintain and update Web Server (Tomcat) software Y <br />