SHJ26-002 - Guardian RFID System Agreement Renewal - FULLY EXECUTED

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�g GUARANRFID (d) GUARDIAN RFID OnDemand Availability Attainment Targets and Actuals. Every calendar quarter, GUARDIAN RFID will compare confirmed Unscheduled Downtime to the GUARDIAN RFID OnDemand Availability Attainment target and actual amounts listed in the table below. If the actual Attainment does not meet the target Attainment, as shown in the table below, the corresponding Customer Relief, as shown below, will apply on a quarterly basis throughout the Term: Target Actual Customer Relief 100%— Prompt, remedial action will be taken. 95% Will be deemed to be a Notice of Non -Conformity, which will be deemed (i) to have been corrected if the subsequent calendar quarter's Actual GUARDIAN RFID OnDemand Availability is >_95%, or (ii) to not have been corrected if the subsequent calendar quarter's Actual GUARDIAN RFID OnDemand Availability is <95%. 100% <95% In situations where a Notice of Non -Conformity is deemed not to have been corrected due to the subsequent calendar quarter's Actual GUARDIAN RFID OnDemand Availability being <95%, the Customer will be entitled to terminate the Agreement under Section 15(d) of the Agreement, except that such notice of termination will be effective upon receipt by GUARDIAN RFID. 3. GUARDIAN RFID ONDEMAND CLOUD SERVER RECOVERY In the event of a Disaster, GUARDIAN RFID will recover the Customer's data (including Inmate Data) and continue to provide GUARDIAN RFID OnDemand at a recovered or alternate operational data center within the times defined in the table below following the start of such Disaster. GUARDIAN RFID will also provide Customer Relief, as shown below, to the Customer for any calendar quarter where the RPO or RTO targets are not met. Actual Customer Relief :52 Hours Prompt, remedial action will be taken. >2 Hours Will be deemed to be a Notice of Non -Conformity, which is deemed to be RPO not to have been corrected. The Customer will be entitled to terminate the Agreement under Section 15(d) of the Agreement, except that such notice of termination will be effective upon receipt by GUARDIAN RFID. :54 Hours Prompt, remedial action will be taken. >4 Hours Will be deemed to be a Notice of Non -Conformity, which is deemed to be RTO not to have been corrected. The Customer will be entitled to terminate the Agreement under Section 15(d) of the Agreement, except that such notice of termination will be effective upon receipt by GUARDIAN RFID. 4. INCIDENT PRIORITIES, CHARACTERISTICS, AND RESOLUTION (a) Incident Tracking. In the event of an issue with the GUARDIAN RFID requiring support, the GUARDIAN RFID System Agreement Renewal 127 02020 GUARDIAN RFID. All rights reserved. GUARDIAN RFID is a U.S. registered trademark. Confidential & Proprietary. (Rev, 7/2020)