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disclose it by any means to any person except with the Company's approval, and only to the extent necessary to perform the services under this Agreement. This prohibition also applies to Client's employees, agents, and subcontractors. On termination of this Agreement, Client will return any confidential information in Client's possession to Company. 9.3 Artificial lntelligence: The Company hereby provides expli cit disclosure that it incorporates Artificial lntelligence (Al) within its p roprietary software to en hance and perform various aspects ot the "L;ompany Servlces' as oerln gd and provided-underthis AgreemenhThis integratio n is made for purposes of transparency and includes Al functionalities for data processing and information extraction, such as reading and parsing incident na rratives, department ordinances, and fee schedules to obtain billing information or highlight billable actions, Furthermore' Al is utilized to support invoice g eneration, address cleanup and validation for data management, customer assistance and product support, and document creation. Al also assists in communication by processing phone conversations and aiding in customer correspondence via email or the Company's ticketing system, and contributes to reporting and analytics. lnternally, Al is employed for aspects of software development, including code creation, quality control, and product testing. The Company explicitly states its commitment to ensuring its Al practices are responsible, ethical, and subject to continuous evaluation and improvement to align with Client needs and expectations. ARTICLE 1O INDEMNIFICATION 10.1. lndemnification: To the extent permitted by applicable law, the Company will indemnify and hold the Client harmless from and against any and all loss, damage, Iiability, claims and/or injury resulting from all actions performed by the Company, or its agents on the Company's behalf, in connection with this Agreement. However, this indemnification shall not apply with respect to any legal cause, action or consequential liability or losses as a result from inaccurate or incomplete information or unfounded or unreasonable submissions furnished to the Company by the Client nor shall it apply to any act, omission or negligence of the Client. 10.2 lnsurance: The Companlr shall secure and maintain in effect at all times during performance of work under this Aqreement such insurance as will protect Companv. its emplovees. and aqents from all claims. losses, harm. costs. liabilities. damaqes and expenses arisinq out of Companv's performance under this Aqreement, including but not limited to personal iniurv (includinq death) or propertv damaqe. All insurance shall be issued bv companies admitted to do business in the State of Washinqton and have a ratinq of A-. Class Vll or better in the most recently published edition of Best's Reports unless otherwise approved bv the Countv. lf an insurer is not admitted. all insurance policies and procedures for issuino the insurance policies must comply with Chaoter 48.15 RCW and 284-15 WAC. At a minimum. ?ran/,16 for all nmroror{laocac Tha nnlinrr mr ret incl r rrla nnrrarsna fnr ho fn innh rrlo the Countv and its officials. emplovees and aoents as additional insureds. ARTICLE 11 GENERAL PROVISIONS 11.1. Governinq Law: This Agreement shall be governed in all respects by the laws of the State of Washington, without giving effect to any choice or conflict of law provision or rule. 5