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<br />©2025 Lumifi Cyber, Inc. All rights reserved. <br />PRIVATE - Controlled by Lumifi Cyber <br /> <br />17/18 <br />PRIVATE - Controlled by Lumifi Cyber <br />LUMIFI CYBER PLATFORM <br />(CI-P) <br /> <br />COLLECT, NORMALIZE, <br />STORE, TRANSMIT, AND <br />RETAIN IN-SCOPE <br />SECURITY DATA <br />99.9% UPTIME IN A FOR THE <br />COLLECTOR WHILE CLIENT <br />NETWORK IS FUNCTIONAL <br />2% OF MONTHLY <br />FEE <br />MAINTENANCE OF LUMIFI <br />COLLECTOR <br />REPLACEMENT DEVICES <br />SHIPPED WITHIN 3 BUSINESS <br />DAYS OF FAILURE <br />2% OF MONTHLY <br />FEE <br />LUMIFI CYBER VIRTUAL <br />SENSOR <br />(CI-P-VM) <br /> <br />MAINTENANCE OF SENSOR <br />REPLACEMENT VIRTUAL <br />SENSOR IMAGE PROVIDED <br />WITHIN 1 BUSINESS DAY OF <br />FAILURE <br />2% OF MONTHLY <br />FEE <br />LUMIFI CYBER LINUX SERVER <br />SENSOR <br />(CI-P-SENSOR) <br />MAINTENANCE OF SERVER <br />SENSOR <br />REPLACEMENT LINUX SERVER <br />SENSOR SOFTWARE AGENT <br />PROVIDED WITHIN 1 BUSINESS <br />DAY OF FAILURE <br />2% OF MONTHLY <br />FEE <br />MANAGED DETECTION AND <br />RESPONSE <br />(CI-MDR) <br />EVALUATE ELEVATED <br />SECURITY CASES AND <br />DETERMINE IF THEY ARE <br />FALSE POSITIVES OR <br />ACTUAL INCIDENTS <br />99% OF CASES ESCALATED TO <br />ANALYST FOR REVIEW IN A <br />GIVEN MONTH EVALUATED <br />WITHIN 90 MINUTES <br />2% OF MONTHLY <br />FEE <br />INCIDENT REPORTING <br />99% OF CONFIRMED <br />INCIDENTS IN A GIVEN MONTH <br />REPORTED TO CUSTOMER <br />WITHIN 30 MINUTES OF <br />CONFIRMATION <br />2% OF MONTHLY <br />FEE <br />CONTINUOUS <br />VULNERABILITY <br />IDENTIFICATION <br />(CI-CVI) <br />SCHEDULED <br />VULNERABILITY SCANNING <br />OF CUSTOMER NETWORK; <br />REPORT UPLOAD OF SCAN <br />RESULTS <br />AS VULNERABILITY SCANS <br />COMPLETE, REPORT DATA <br />UPLOADED TO CUSTOMER <br />PORTAL OR DELIVERED TO <br />CUSTOMER WITHIN 48 HOURS <br />OF SCAN COMPLETION <br />2% OF MONTHLY <br />FEE <br /> <br />1. SERVICE LEVEL AGREEMENTS ONLY APPLY TO PRODUCTS & SERVICES IN GENERAL AVAILABILITY. <br />ALPHA AND BETA PRODUCTS & SERVICES ARE NOT SUBJECT TO THIS SLA. PLEASE SEE PAGE 1 FOR <br />A LIST OF PRODUCTS & SERVICES AND THEIR COMMERCIAL AVAILABILITY STATUS.