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Copiers Northwest Sales Order Master Terms and Conditions
<br />1. BY SIGNING THIS SALES ORDER, THE BILL -TO OR PARENT COMPANY ON PAGE ONE OF THIS DOCUMENT AGREES THAT COPIERS
<br />NORTHWEST (CNW) WILL KEEP THIS DOCUMENT ON FILE AS A MASTER TERMS AND CONDITIONS AND NOT REQUIRE ADDITIONAL
<br />COPIES FOR ALL SUBSEQUENT EQUIPMENT ACQUISITIONS BY THE BILL -TO OR PARENT COMPANY. THE BILL -TO OR PARENT COMPANY
<br />MAY RESTRICT FUTURE ACQUISITIONS TO NAMED BUYERS AND/OR DOLLAR LIMITATIONS BY FILLING OUT ADDITIONAL
<br />DOCUMENTATION THAT IS SIGNED BY BOTH THE CUSTOMER AND AN OFFICER OF CNW. THE CUSTOMER UNDERSTANDS THAT THE
<br />MASTER TERMS AND CONDITIONS MAY BE PERIODICALLY UPDATED BY CNW AND ARE INCORPORATED INTO THE ORIGINAL MASTER.
<br />THE CUSTOMER CAN REQUEST A COPY OF THE CURRENT MASTER TERMS AND CONDITIONS AT ANY TIME FROM THEIR ACCOUNT
<br />2. Copiers Northwest, Inc warrants that new equipment acquired pursuant to this equipment order will be free of defects in workmanship and materials for
<br />a period of ninety (90) days from the date of delivery. This warranty does not cover defects or damage resulting for in -transit handling, negligence or
<br />improper operation or maintenance of equipment.
<br />3. Should any failure to conform with this warranty appear within ninety (90) days, Copiers Northwest, Inc. shall, upon notification, correct such
<br />nonconformity. Said correction, at Copiers Northwest, Inc.'s option, shall be made either by repairing any defective part or parts, or by making available a
<br />repaired or replaced part.
<br />4. THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF MERCHANTABILITY. FITNESS FOR A PARTICULAR PURPOSE, OR OTHER
<br />WARRANTIES. EXPRESS OR IMPLIED, EXCEPT FOR THE WARRANTY OF THE TITLE AND THE WARRANTY AGAINST PATENT
<br />INFRINGEMENT. THIS WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES.
<br />5. Customer warrants that upon delivery they have examined the above described goods or a sample or model thereof. Customer does not rely on any
<br />warranty with regard to defects which said examination, under the circumstances thereof, ought to have been revealed to them.
<br />6. No warranties have been made by Seller in reference to the above described goods unless expressly included in this written sales agreement between
<br />Customer and Seller.
<br />7. Copiers Northwest, Inc. shall have no obligation to install equipment accessories or to repair or replace equipment in the event that repair or replacement
<br />are required due to abuse, accident, theft, or damage to the machine caused by repairs performed by someone other than an authorized Copiers Northwest,
<br />Inc representative.
<br />8. Smartboards and security products are sold "drop at door" and do not include on -site installation. Copiers NW can recommend a third party installer.
<br />9. All software, security, hardware and/or services installed at Customer's location are governed by the Manufacturer's licensing agreement. Maintenance of
<br />the licensing agreement is the Customer's responsibility. Delivery of the software license(s) and/or key(s) to a customer via email, download, or other
<br />electronic submission constitutes delivery and all payment terms apply. Installation services sold on the Sales Order and/or provided in the Statement of
<br />Work in conjunction with software, security, and/or hardware sales are considered separate from the acquisition of the software, security, and/or hardware;
<br />these installation services are not required to be performed in full by the Vendor or Copiers Northwest and/or its affiliates to constitute delivery.
<br />9.1 Without limiting the generality or provisions of section 9 above, in no event will Licensor or any other Licensor Indemnified Parties (including, without
<br />limitation, Licensor's Third -Party Suppliers and Licensors), be liable to any Customer(s) or other Third Parties for any damages whatsoever arising out of,
<br />based on or resulting from, any acts or omissions of Reseller and/or any of its Representatives in connection with advertising, marketing and/or promoting
<br />the product, selling and/or distributing product licenses, providing related support services, to any Customer(s) and/or installing or using any of the software
<br />(or any component(s) thereof) including, without limitation, any such damages arising out, based on of or resulting from: (i) Reseller's failure to perform any
<br />of its covenants or obligations under this agreement, or (ii) any repairs or alterations to any of the software (or any component(s) thereof) or any product
<br />done without Licensor's prior written approval.
<br />10. Changes in the operating environment including, but not limited to changes to operating system, network software, software application changes,
<br />hardware and software upgrades, etc. may result in the need for configuration adjustments or other network services to restore functional capabilities. Such
<br />services shall be billed at the then current rate of $98.00* per hour (Remote Support) or $199.00* per hour (On -site Network Tech Dispatched) or deducted
<br />from the customers pre -paid block time program, when applicable.
<br />11. Customer acknowledges that it is Customer's responsibility to maintain a current backup of their program and data files to restore any lost data.
<br />Customer agrees that under no circumstances shall Copiers Northwest, Inc. be held responsible for any loss of data or any consequential damages.
<br />12. CNW will provide one installation connection per machine via the Remote Support Team (RST) included with the acquisition of your CNW copier, printer,
<br />scanner, or fax. The standard installation connection includes the current print drivers and/or any manufacturer -included standard scan utilities. Customer
<br />will provide an active network port, adequate space for the MFP device(s), and a key contact for network installation support, workstation setup and print
<br />driver overview training. Customer also agrees to provide print server access for server based printer applications as well as all required network protocol
<br />information pertaining to the purchased options. If the customer requests an On -Site Network Technician to be dispatched for network assistance, the
<br />service call will be billed at $199.00* per hour and is not included in your lease or service agreement. CNW reserves the right to send an on -site technician
<br />for specialty equipment installations such as production copiers and wide format printers and those installations will not be subject to chargeable service call.
<br />13. CNW, Inc. will provide Remote Support for the product at no charge as itemized A-C below. Some customer requests beyond the normal scope of items
<br />A-C may billed at the current rate of $98.00* per hour (Remote Support) or $199.00* per hour (On -site Network Tech Dispatched) or deducted from the
<br />customers pre -paid block time program, when applicable. CNW will provide hardware related support at no charge for the life of any machine acquired from
<br />CNW as long as it is continuously covered by a CNW Maintenance Agreement and Customer account is in good standing.
<br />The following list of Remote Support services are offered at no charge:
<br />A. Copying, and paper tray configuration as provided by the Manufacturer; does not include Third Party applications or "line of business applications."
<br />B. Sending the Customer online links to self -install OEM drivers and software updates.
<br />C. The reconfiguration of the purchased/leased device network settings after a machine hard failure.
<br />14. Copiers Northwest, Inc. is under no circumstances responsible for any data, documents, images, or any other information stored on or in the device, the
<br />device hard drive(s), or any memory module(s).
<br />*Price is subject to change without notice; please inquire with your account manager or the Remote service Team for current rates
<br />Customer' Initials
<br />Revision 24.04 page 2
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