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APPENDIXA-1 TO SCHEDULE A <br />OUT.OF.SCOPE SERVICES <br />1. "Out-Of-Scope Services" means the any of the following services <br />a <br />a <br />User Training - new employees who need fulltraining or training on new features <br />Troubleshooting and analysis that ought to have been performed and are capable of being <br />performed by Customer through reference to Documentation or on which the Customer has <br />been trained <br />Services performed at the Customer's site <br />Request to add/change business process configuration for new or changing requirements <br />Training/Q&A unrelated to system errors <br />Data migrations / global modification to setup table data <br />Recovering/Rebuilding data resulting from client error <br />Services associated with configuring, testing and deploying an Update or Upgrade in any of <br />Organization's systems. <br />Any other excluded Support Services as Harris may determine from time to time. <br />Creation/re-design/changes to Custom Forms (including bill print, notices, letters, check <br />prints), Custom Reports, Custom lnterfaces (including file imports/exports) and Custom <br />lntegrations <br />Reconfigu ration of fi leservers <br />Setup of new printers, printer setup changes <br />Changes to software not included in support for versions of the Software, Cayenta Perpetual <br />Assistance for issues in Software, and Cayenta Subscription Based Software that are more <br />than thirty-six (36) months old (or that are not the most recent version if older than 36 <br />months). <br />Re-establishment of ODBC connection if connection was lost due to actions of Customer <br />ODBC connection to other third-party products <br />Services related to Azure integration performed at the Organization's site. <br />a <br />a <br />a <br />CONFIDENTIAL <br />Page 31 of41 <br />Cayenta Software and Subscription Agreement 2024-01-11